I can always tell coments from the "REAL" world. Here the "dealer" is 120 miles away and Bill is one of those people who only gets to town once or twice a winter so returning it is not as easy as it would be for someone from the "REAL" world. Also I have a feeling that Bill more than likely argued will the dealer about having the dealer replace it under warranty and when the dealer refused, Bill probably stormed over to the parts counter and the rest is as you know...history.
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