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One thing we need to add here is a 'gripe' session for bad vendors/customer service. Sure we all have had good/bad experiences but there are some places to be avoided .
Anyhow IMHO a place to avoid is Accessory Source Direct. In a nutshell, they charge you immediately for a product they don't even have in stock, call you once telling you your order will ship 12 days later(at least he called), then 3 days later still nothing confirming it shipped, doesn't return call(has an answering machine, not a service or even phone company voice mail) until well after business hours and says I'll find out monday when it's going to ship.
Of course at this point, I am a PO'd nasty customer demanding the order be cancelled and that a charge back be done to my credit card. Supplier states, he can't do that, it may be in transit(YOU DON"T KNOW??).
Monday afternoon comes around no contact no e-mail. I e-mail him for status and he sends back to me:
After listening to nothing but anger coming from your side of the conversation, we decided to just to cancel your order. We called the manufacturer, bright and early this morning, and put a stop on your order.
You will receive a complete refund, along with a credit memo. Your $99.95 will be refunded within 24 hours.
Well 3 days later, still no credit, yet another e-mail asking for my credit. We will send you a check. A check??? why ??? Company policy he states. Excuse me, just credit my account. I don't want a personal/business check that I have to go out of my way to get to the bank. Sorry, you've already wasted enough of my time. Needless to say, I'm not waiting for a check but started a chargeback to my account.
Yeah, I feel I was a little hard a$$ed about this, but this truly was lousy service.
I've vented, I feel better now. Maybe I was wrong, but jeez, if you can't deliver the product on time, at least tell your customers something better than 'I Don't Know".
Anyhow IMHO a place to avoid is Accessory Source Direct. In a nutshell, they charge you immediately for a product they don't even have in stock, call you once telling you your order will ship 12 days later(at least he called), then 3 days later still nothing confirming it shipped, doesn't return call(has an answering machine, not a service or even phone company voice mail) until well after business hours and says I'll find out monday when it's going to ship.
Of course at this point, I am a PO'd nasty customer demanding the order be cancelled and that a charge back be done to my credit card. Supplier states, he can't do that, it may be in transit(YOU DON"T KNOW??).
Monday afternoon comes around no contact no e-mail. I e-mail him for status and he sends back to me:
After listening to nothing but anger coming from your side of the conversation, we decided to just to cancel your order. We called the manufacturer, bright and early this morning, and put a stop on your order.
You will receive a complete refund, along with a credit memo. Your $99.95 will be refunded within 24 hours.
Well 3 days later, still no credit, yet another e-mail asking for my credit. We will send you a check. A check??? why ??? Company policy he states. Excuse me, just credit my account. I don't want a personal/business check that I have to go out of my way to get to the bank. Sorry, you've already wasted enough of my time. Needless to say, I'm not waiting for a check but started a chargeback to my account.
Yeah, I feel I was a little hard a$$ed about this, but this truly was lousy service.
I've vented, I feel better now. Maybe I was wrong, but jeez, if you can't deliver the product on time, at least tell your customers something better than 'I Don't Know".
