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Discussion Starter · #1 ·
Had an 8:30 appointment this morning with a local "Stealer" to get some warranty work done on my '04.5 Truck. I took it in for;
1) Steering clunk
2) Low speed surging
3) Memory Seat loosing memory
4) Drooping headliner
5) Holes burned through the firewall insulation right behind the turbo.
After waiting around their wonderful customer lounge 3 and a half hours, the service writer came in and told me my truck was ready and what they had done.
And here is the score.
1) Stealer for now, they say I need the intermediate steering shaft (I told them that on the phone while making the appointment Monday Morning). They do not have the shaft in stock (Imagine that) and they would be calling me when and if it comes in.
2) Stealer. They said their awsome diesel specialist could not reproduce the surging and that it didn't throw any codes...Bring it back in and wait another 3 .5 hours in our wonderful customer lounge if it should happen again. What, dear customer you say there is an update for the ecm that should cover this problem????? Whats an ecm??
3) ME, they reprogrammed the seat module, but it might be too soon since it was an intermittent problem. By the way does anyone out there know why the service people have to screw up your steering wheel position and seat every time they get into someone elses vehicle??
4) Stealer. The headliner has wires running through it and it needs to droop a little so these wires don't get kinked.
5) Stealer. The insulation behind the turbo is normal to get holes burned through it like swiss cheese, but if I want to bring it back when their service manager isn't out sick, he will look at it and let me know for sure if holy insulation is normal.
20 mile round trip and 3.5 hours waiting for this??
Where do I have to go to get the service I deserve after spending 45 grand on a vehicle.
If anyone has an answer please let me know.

:rant:
 

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Consider yourself lucky, that they didn't touch your truck. I took mine in for a somple oild change and the moron pur 12 quarts of oil in it. Luckily I inspect everything they touch.
Another time the wife took hers in because the tire on her car kept going low. Dealer said nothing wrong, still was low next morning, took it to goodyear - there was a 4" nail in her tire. MORONS.
 

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3) ... By the way does anyone out there know why the service people have to screw up your steering wheel position and seat every time they get into someone elses vehicle??
I had my diesel Tahoe serviced in Lake Worth, FL. After the service, the tech called me back and we talked about a couple of things, they hadn't touched my seat position. I expected to get in and drive it out, but he said, "no, go pay your bill and our valet will have it waiting curbside!" I walked in and paid, saw my truck pull up outside. The drive from the service bay to the curb was maybe 50 feet. I come out and the power seat is run all the way forward and up, the adjustible wheel is all the way down and the RADIO is blasting some HIP-HOP station!!! :confused: For a freaking 50 foot 5 second drive! Censored And to top it off, the "valet" is standing there expecting a tip! I turned off the radio, took my time resetting my seat and wheel while he stood there holding the door and said "Thanks a Lot!" as I pulled the door closed and drove off.
 

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Consider yourself lucky, that they didn't touch your truck. I took mine in for a somple oild change and the moron pur 12 quarts of oil in it. Luckily I inspect everything they touch.
Another time the wife took hers in because the tire on her car kept going low. Dealer said nothing wrong, still was low next morning, took it to goodyear - there was a 4" nail in her tire. MORONS.
low tires are normal.:rolleyes:

Jim
 

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Wow what a coincidence. Drop off truck this am for the following.

1)Hesitation from stop / No codes could not duplicate

2)Surge at 1100 t0 1400 rpm / No codes could not duplicate

3) Truck runs hot , engine & tranny gauges always at 205 to 210. Fan constantly runs. / No codes ,all temps are normal, fan recycling normal.:rolleyes:

Strike three....he goes down swingin!!
Gotta love it.......
 

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Headliner HUH!!!! my stealer told me that the headliner droops too low because it was cut too small (short on the edges next to the doors) and that he would have to replace it. Would call when the new one came in. Check with your stealer about getting a new one since its a factory defect.

Shawn
 

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And to top it off, the "valet" is standing there expecting a tip!
Got to be kidding!!! I've never thought of tipping the valet, and don't believe I ever will! :nono:
 

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My memory seats worked fine because they had the latest revision, but then when I bought my firned's Denali wood window switches, they were out of a 2003, so the software in the DDM (driver door module) was old and now my memory seats are just plain stupid...

--Ben
 

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Where do I have to go to get the service I deserve after spending 45 grand on a vehicle.
If anyone has an answer please let me know.

:rant:
:exactly:

Last year my dealer dented the door during an oil change. Pointed it out to the service writer and was told point blank "we didn't do it". He didn't look up, or even get out of his seat to look at what I was talking about., and then blew me off and started helping the perosn behind me. Went and got another service writer, and explained to him, and he told me "well we will pull it into the bay and see what if anything could have done it" Told him to go get the Gen Manager. Finally got the tech to admit he did it. It took 1 1/2 hours to get to that point. Anyway the Gen Manager fianally made good and had the dent fixed, but it took 2 weeks and many phone calls.

Very Frustrating!!!

Bill
 

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dum dealers

I had bought my truck new an wanted 06 camper mirrors in the deal, no problem will have to order mirrors we will call you when in. one week later they call bring truck in for mirror swap their tech is half way done when I go in the shop to ask him a question, He's fitting the wrong mirrors so I tell him forget it get them off my truck he has all his dirty tools on my brand new leather seats. now I'm pissed go to see the manager he tells me there 06 mirrors I dont think so I told him when you get the right mirrors I'll fit them myself. truck arrives out front I look inside an see a screwdriver stab in the leather door panel an grease all over the door. I'm still waiting on the new door panel 6 weeks later. Guess what I just got my Gmc survey in the mail stay tuned...
 

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Hate to break the trend here but here goes . Bought mine used from dealer , still under warranty . Had a bulb go out in the IC , ps extend mirror did't work , clunk in steering , and a squeel in brakes . Bring it in and this is what happened . Changed the whole IC not just the bulb ,service writer comes into the shop and fixes the mirror , put in a new steering shaft , disassemble all the brakes , clean , touch up the rotors on the lath ,lube and put back together ,wash truck and hand me the keys. I guess there's some hope .

PS FWIW tech said GM recommends dialectic grease on brake parts instead of antisieze.
 

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Ever wonder why people don't take their trucks back to dealer? Even under warranty.

Here's my story. Had to get new tailgate cables courtesy of recall, went in with cables in my hand, was told that they HAD to put them on.... Chevy policy(yeah, right), anyway, guy drops gate to look at it, then pulls truck inside to fix... all you need is ONE 13 mm wrench to fix.... Idiot drives truck into shop with gate DOWN, needless to say I let them have it and told A-hole tech how much he sucked. Also told them that I used to work at same dealer and ALL those people in the shop would have been fired by now.
We hear dealer horror stories most every day.
 

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What a shame! The stories above are why I am hoping I don't have to take my truck in for any warranty work. My passenger side extendable mirror sticks sometimes and my drivers seat pops when coming to a stop, but I'll just live with the seat pop and help my mirror extend when it's not cooperating, saves me the above headaches.
 

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Well, here is a good report on a service department. I bought my truck and wanted the camper mirrors but truck on lot didn't have them. We worked out a deal where they would order them and install when they came. After the install I complained that they vibrated too much. They told me that was normal. You couldn't see out of them. Go to another local dealer and he swaps out the mirrors, changed fog lamp bulbs and new fuel filter all undr warrenty. They also did the rear seatbelt recall, but they cut the loop and I was not happy, so they installed a new seat cover under warrenty. Not bad considering I have never spent a penny at this dealership.
 

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My dealer has been great! They know what they're doing and I've never had a problem with their service. I guess there are good ones out there - you just have to find one.

PS - My dealer is Davidson Chevy in Canton, CT
 

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Discussion Starter · #17 ·
The last good experiene I had with a dealer was when my power steering pump/brake booster broke outside of Flagstaff Az. Called the Dealer and within the hour a flatbed tow truck had picked up my truck and off to their shop it went. Recieved a call in the campground about 3 hours later telling me it was ready to be picked up. Its too bad they are 9 hours from my home because they are the closest dealer I ever got good service from.
 

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I guess I am lucky.
My dealer treats me very well. They do make mistakes, but also have helped me out of of a couple potential issues. I do believe it has to do with the relationship you cultivate with them.

On the other hand, some dealers just don't have a good diesel tech on hand. Are they up to date with all the DMX information courses?

I ALWAYS tip my mechanic. When I get my vehicle back, it is clean on the inside and washed on the outside (the tech makes sure their detail guy does this)

I drive my truck to them (30 minutes away from where i work) and they drop me at the office, and in the afternoon they drop the truck back to my office, all clean and shiny, with the invoice on the passenger seat.

Do I overpay for an oilchange over doing it myself? Yes. But considering all the extras they do, I consider it a relative bargain. My time is better spent, and worth more to me than changing my own oil.

Good dealers recognize that when new vehicle sales are slow, their service department is what pay's the bills. And a good dealer will have an equally good service department because they depend on that cashflow.

FWIW
 

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It takes some time for a dealer to recognize you and believe you when you tell them whats wrong with your vehicle.
After all that is their job.

A service department in general wont order parts without taking a look at the problem,that's the
nature of the beast.

I too have been fortunate ,my dealer has been very good to me.
 

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never had a problem with the dealer i take mine to les stanford chev.
dearborn mich. they alway take care of me no matter what i complain
about only thing i didnt like was he told me outright that if i have larger
tires on my truck than stock they will not work on the drivetrain.thats
a bunch of b.s. a truck built to tow so much weight they are telling me
that bigger tires will damage it yea right.as for the power mirrors not
extending sometimes evrytime i brought it in for that they say they repro
gramed them.i love my truck wouldnt have it any other way.
 
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