Has any one had GMC warranty issues where they did not want to fix something due to the fact you have installed after market products on your vehicle. I want to install the Edge Juice - Attitude, but am concerned about problems with being denied warranty.
GMC warranty issues using a programer
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1,348 Posts
Exactly what Max said...removed it and play stupid. I have a custom tune and the Edge/Attitude. When it goes to the dealer for anything, the edge comes out and I don't offer any information. "You've got some codes thrown"...I say, "Huh, how's that happen??" They can't pin anything on you beside speculation so they play the cop routine and fish for details (no offense to police officers, I love you guys)!:ro)
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6,213 Posts
:exactly: I had the service manager tell me if they see or know you put any reprogrammer in the truck good bye warranty
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1,852 Posts
I like this theme beter than the last. I met some girls like that, with the bag and all. lolIt's a theme.
I had an issue where I forgot to remove the attitude, but removed the main from under the hood. Service Manager said they would void my warranty and put a call into the regional GM service manager. I went through the roof. I ended up escalating the issue to the the dealership owner and they backed down. AVOID the hastle! Remove and deny!!!! Unfortuantely the service manager lost his job because of the way he handled the issue. I never meant for that to happen.
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494 Posts
I have read that some people are concerned about having installed pyrometers and boost gages. I have installed a pyrometer and boost gage. I have not intention of removing these for any work done by a dealer. These are simply gages to monitor the engine. There is absolutely no reason to justify having them. For a warranty to be void it must be proven that the change caused the failure. I also plan on putting a 4 or 5" exhaust on. There is no way this should void a warranty either - this is better for the engine. The service manager at the dealer confirmed this when I asked about cranking the torsion bars and put on the big tires. Just my 2 cents.
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487 Posts
:exactly: I asked one of the service advisors before I got my truck lifted along with all the mods if it would be a problem with the warranty and he said no. A yr later I return to the dealer for some minor repairs and the service advisor remembered me and told me the truck looked good and it was well lifted. I was like super! He started checking out my edge and exhaust and said, "this is what I want to do to my duramax". I was like you will not regret it.
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671 Posts
Just Spent A Bunch With My Dealer. Installed A 4" Exhaust From Turbo Back.( Off Road Only ) Took The Cat Off And Did All The Work.
Service Writer Want To Know Why I Did Not Have A Tune Installed.. Mentioned Warranty Problems With Gm! He Said Not Hear! WAS TOLD TO INSTALL BOOST AND PYRO GAUGES IF I PUT IN A TUNE..
Guess I Have A Keeper For Now!!
Truck Sounds Great!!
Arm
Service Writer Want To Know Why I Did Not Have A Tune Installed.. Mentioned Warranty Problems With Gm! He Said Not Hear! WAS TOLD TO INSTALL BOOST AND PYRO GAUGES IF I PUT IN A TUNE..
Guess I Have A Keeper For Now!!
Truck Sounds Great!!
Arm
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191 Posts
My dealer sells Juice/Attitude out of the parts department. So I asked if I put one in my truck would you void my warranty? he said no not here but there are dealers that will.
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90 Posts
:wtf1:
What I don't understand is where do some dealers get off voiding warranities and others don't. This is a GM national warranty and the dealers are paid by GM for the warranty work they do. They should all be working under the same rules.
I mean, what right does a Service Manager have to make the call for GM? Just who is it that gave them the authority?
A Service Manager refused to do work I felt was warrantied and he wouldn't so I took it over his head and GM directed him to perform the needed tranny inspection. GM was more then happy to accomodate my wishes were the SM would not. That manager was pissed. I say tough sh&* and get over it. Customers have more cloat then you think.
Do not hesitate to challenge a Service Manager, they are nothing more then the first bump in the road and most people tend to give up there and that is what they are banking on; Don't. It's kind of like Mail-In Rebates, they don't have to pay out unless you jump through their hoops.
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671 Posts
WELL MY DEALER IS IN DES MOINES ,IA.. BOONE DOCKS USA..
THE ONES I WORKED FOR IN SOUTHERN CALIF FIGUERED THEY GOT TO SEE A CUSTOMER ONCE! AND WE WERE TO STICK IT TO THEM. IF THEY CAME BACK AND COMPLAINED THEY WERE ESCORTED OFF THE PROPERTY..
THATS WHY I LEFT ALONG WITH ALL THE GANG AND RACE CRAP..
ARM
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68 Posts
I had a dealer say they wouldn't replace a vibrating side mirror because I had a bug deflector on and it "disrupted the airflow around the mirror" What a bunch of crap!
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