My dealer saga continues. As some may recall, I posted my experience with Chevrolet's 24 month free maintenance and the hassle I had with the DEF top off in another thread. Well, the hassle continues, only not with DEF. During that trip to the shop, the dealer was also supposed to do a 23 point safety inspection and lube the chassis. Neither one were done according to the service write up. So this week when I received the recall notice on the EGR gasket tab cutting into the engine wiring harness, I told the service I also wanted the inspection and lube done. A few hours later when I picked up the truck, I noticed the paperwork said Lube Checked. I went in and asked service what the hell is a lube check? The reply, we check the levels on the dipsticks and 'stuff'. When I told him they were supposed to do a chassis lube, not an oil level check, he claimed they did that too. So out to the truck we went - and when I pointed out there was no indication on the upper ball joints they had been wiped off, let alone any grease added, he took the truck back to the service area again. Before he left, I told him I wanted to know how many Zerk fittings were on the truck. He returned about ten minutes later and told me there were a total of 6 and they had either added grease them or if the boot was full, left them alone (which is fine). I replied that my old truck had more Zerk fittings on it and he stated that Chevy had eliminated several with never-lube type sealed fittings.
Since I was not dressed to crawl under the truck at the time, I let it go and came home. This morning, I crawled under and immediately found 9 fittings, and yes, they needed grease.
I have dealt with this dealer for years and never had a problem, and I'm not sure at this point whether I got two unlucky trips or what the hell is going on. I do know I'm pissed. This isn't rocket science, and it concerns me that if they can't get stupid simple stuff straight, what will happen if a complex problem arises. I've always maintained that customers spend a short period of time with the salesperson and the rest of the vehicle's life with the service department. This doesn't look promising. :shake: :thumbsdow
Since I was not dressed to crawl under the truck at the time, I let it go and came home. This morning, I crawled under and immediately found 9 fittings, and yes, they needed grease.
I have dealt with this dealer for years and never had a problem, and I'm not sure at this point whether I got two unlucky trips or what the hell is going on. I do know I'm pissed. This isn't rocket science, and it concerns me that if they can't get stupid simple stuff straight, what will happen if a complex problem arises. I've always maintained that customers spend a short period of time with the salesperson and the rest of the vehicle's life with the service department. This doesn't look promising. :shake: :thumbsdow