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Old 03-18-2020, 08:33 AM   #1 (permalink)
unit
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Problem with RealTruck.com

I ordered a Weigh Safe Hitch from realtruck.com on the Saturday after I bought my truck. Afterwards, I realized that I really needed a weight distribution hitch and that the Weigh Safe wasn't weight distributing. I called RealTruck the first thing Monday morning and ask them to cancel the order and the support person said she'd try. Half an hour later, I received an email saying the order had already shipped and it was too late to cancel but to call when I received it and they would give me a return authorization to ship the hitch back. I've been trying since it was received to get the return authorization with no luck. Ten days later I'm still get a runaround each time I call saying they're working on it but never any concrete action. I'm calling my credit card company this morning to involve them before 30 days has elapsed.

I did a google search for them and see that realtruck.com has many complaints and a very low satisfaction rating on the WEB.

Just a heads up before members here decide to do business with them.

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Old 03-18-2020, 09:03 AM   #2 (permalink)
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Thread relocated over to "Towing"



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Old 04-01-2020, 06:18 PM   #3 (permalink)
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