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Old 12-27-2017, 03:26 PM   #11 (permalink)
boneheaddoctor
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Quote:
Originally Posted by mp06011999 View Post
Thanks. I just wasn't clear from the first post. Odd indeed. So someone at the shop lost your locking (keyed) lug nuts and then some. And then lies about it. Awesome.

Good luck with it. Eventually you'll get justice. Just takes fortitude. Sounds like you got that.

Hard to believe they'd continue this dispute too given the relatively low cost to buy you a new set of hardware. Pep Boys spent over $500 to replace my 4 wheels. But I had 'em dead to rights. When I started emailing corporate on every conversation I had with the store managers, they suddenly got all "helpful". Neither manager's job at this store survived the battle
I agree, since I walked in to get an Emissions recall done on this car saw and liked a BMW on the lot I liked ( and it was pristine)....did due diligence with the BMW dealer to find all it was serviced since new by BMW, and walked in, negotiated a price the next day and paid cash for it. And some nitwit is going to act all high and mighty in the Service desk...who probably makes a 1/3 what I make, and has 5% of the experience working on cars I have. Isn't a young punk either...guy appears at to be at least in his latter 40's and should know better.

Sure you know the type I am talking about..full of himself and talks down to others like they aren't capable of understanding all the awesum mechanical expertise he got playing desk jockey in a service dept.

Going to find out if the General Manager of the Dealership is there this afternoon, and try to get owner contact info...I'm certain they will be pleased this sort of thing is going on and what its going to cost them.

Because I WILL take any and all future business elsewhere.....PARTICULARLY sales. Life long GM guy, Father retired from GM...(Millwright in a BOC stamping plant). I'll buy elsewhere unless they REALLY work to make up for this to me.

Yesterday I'd have been happy with a sorry this happened, we'll order and replace these for you when they come in.

After two days of this asshole blaming ME for it...its going to take a LOT more than that.

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Last edited by boneheaddoctor; 12-27-2017 at 03:35 PM.
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Old 12-27-2017, 04:00 PM   #12 (permalink)
mp06011999
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Quote:
Originally Posted by boneheaddoctor View Post
I agree, since I walked in to get an Emissions recall done on this car saw and liked a BMW on the lot I liked ( and it was pristine)....did due diligence with the BMW dealer to find all it was serviced since new by BMW, and walked in, negotiated a price the next day and paid cash for it. And some nitwit is going to act all high and mighty in the Service desk...who probably makes a 1/3 what I make, and has 5% of the experience working on cars I have. Isn't a young punk either...guy appears at to be at least in his latter 40's and should know better.

Sure you know the type I am talking about..full of himself and talks down to others like they aren't capable of understanding all the awesum mechanical expertise he got playing desk jockey in a service dept.

Going to find out if the General Manager of the Dealership is there this afternoon, and try to get owner contact info...I'm certain they will be pleased this sort of thing is going on and what its going to cost them.

Because I WILL take any and all future business elsewhere.....PARTICULARLY sales. Life long GM guy, Father retired from GM...(Millwright in a BOC stamping plant). I'll buy elsewhere unless they REALLY work to make up for this to me.

Yesterday I'd have been happy with a sorry this happened, we'll order and replace these for you when they come in.

After two days of this asshole blaming ME for it...its going to take a LOT more than that.
You may wanna check the torque on those nuts as well. I always do and usually have at least one not to torque. Given what they did.... who knows.

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Old 12-27-2017, 06:06 PM   #13 (permalink)
boneheaddoctor
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Yeah...General Manager wasn't in because of the Holiday was taking some time off, but the Sales Manager who was there is contacting them to get a hold of me. They "Get" what is now at stake, unlike the Service writer who probibly thinks he knows more than enough to run the ENTIRE dealership. Probably the oldest snowflake I've come across yet. Bypassing the management in the Service group because who knows who has a bromance (trying to keep it clean) with whom over there.

Honestly doubt I can trust them because there will only be one or two mechanics trained to work on that generation diesel Cruze.. Think only 5,794 diesel First Generation models were sold in the USA. Total. Odds are if I took it there again, the same thief will be who works on it.
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2017 BMW 328D Sport Wagon
2012 BMW 335i 3.0 Turbo, tuned to 380 rwhp
1989 Civic - Built B16A1
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1979 Mercedes 300SD Turbodiesel
1975 Harley-Davidson Ironhead chopper

Last edited by boneheaddoctor; 12-27-2017 at 06:12 PM.
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Old 12-27-2017, 08:17 PM   #14 (permalink)
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Sales manager should bite the bullet and get you fixed up. Lots of lost sales could result.

Once installed a battery in an elderly lady's car. Battery fit under the wheel well. 4 months later her car wouldn't start. Battery had been changed out. Asked her where she had taken it. She had the dealer do some service work on it. Some a-hole swapped it out with an old oem battery at the dealership. We made it good and kept a good customer.
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Old 12-27-2017, 08:52 PM   #15 (permalink)
boneheaddoctor
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I'm pretty sure they will end up replacing the stolen parts before its over...one problem now is what are they going to do to compensate me for two days of condescending Bullshit, that service writer subjected me to, and the two days so far of refusing to make good on what they did. BEFORE his crap...making good with the stolen parts would have been enough, and I could have forgave and forgot...now I don't feel I can trust leaving my car there out of my site even as I wait, wondering what other parts might be swapped out. Some bits are VERY expensive. Diesel Particulate filter for one. Might take YEARS before you have a problem. Not trying to milk this for all its worth...but the more uncalled for bullshit you give a loyal customer , the steeper that price becomes to set it right. As easy as I've driven this car, and how quick these tires have worn the last year when I've actually driven it less than the first two......I'm wondering if more than lugs and locks were swapped....I just don't have any evidence to back that up....no curb rash that wasn't there. or something that was and doesn't seem to be now. Other than I've seemed to have had far more wear the last year than I had the first two combined. Enough cause to wonder....not enough evidence to do more than wonder. Every Diesel Cruze had the same rims....and the same tires. Since these are still the OEM ones. But like I said...unlike the lugs and locks...which are obvious....this is only a gut hunch....

Trust is easily lost.....but very, very hard to earn back.

Hell, what if the guilty party gets only written up....and holds a grudge, not many of these around, and he'll clearly remember me and likely do something to sabotage the car....like injecting crap into a cv joint...or into the transmission oil to kill it early, put the wrong oil in it which WILL kill the emissions equipment long before its service life is reached...put non DEOX2 rated oil in this and it WILL do it. And try and prove they did it years down the road?
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2017 BMW 328D Sport Wagon
2012 BMW 335i 3.0 Turbo, tuned to 380 rwhp
1989 Civic - Built B16A1
1987 GMC Sierra 2500 6.2 turbodiesel
1979 Mercedes 300SD Turbodiesel
1975 Harley-Davidson Ironhead chopper

Last edited by boneheaddoctor; 12-27-2017 at 09:00 PM.
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Old 12-27-2017, 08:53 PM   #16 (permalink)
TheBac
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5x115

I found a lug loose on the right front wheel on my Cruze the other day. Retorqued all of them, lucky I didnt lose it.
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Last edited by TheBac; 12-27-2017 at 08:54 PM.
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Old 12-27-2017, 09:08 PM   #17 (permalink)
boneheaddoctor
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Some places say 5X115, others say 5x114.3 ( I never measured it myself) a few other GM's share that pattern but on a Cruze its unique. ALL the gasoline Cruzes have a 5X105 pattern, and smaller brakes being the Diesel is heavier.

It was actually a huge improvement on creature comforts over the infamous early 80's Mercedes Benz Diesels. But it really REALLY shows its economy car roots compared to my BMW. I sold a 1983 300D Turbo-diesel (put over 100k on it after I bought it the last 10 years), and my 1971 280se Mercedes to make room for the BMW. (ran out of driveway space). Did find out what a set of Adaptive headlights cost last night surfing eBay. I about choked. $4,298, for a new pair (what mine has) . Cruze is way more owner friendly in repair costs (other than an emissions recall, nothing has broken yet, My sunroof wasn't the one that needed replaced.)...I average 47 mpg highway..but my best 25 mile average so far has been 62.9 mpg,

If you want some more get up and go and a smoother shifting Transmission..Look into the Trifecta Tune. Doesn't cure the horrible tubo lag from a stop this has, but much better once its rolling. I'm not on that OTHER site for these.....its run by a bunch of children.
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My current Fleet

2017 BMW 328D Sport Wagon
2012 BMW 335i 3.0 Turbo, tuned to 380 rwhp
1989 Civic - Built B16A1
1987 GMC Sierra 2500 6.2 turbodiesel
1979 Mercedes 300SD Turbodiesel
1975 Harley-Davidson Ironhead chopper

Last edited by boneheaddoctor; 12-27-2017 at 09:30 PM.
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Old 12-28-2017, 07:35 AM   #18 (permalink)
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Yep, I know all that. Im not sure 114.3 is fully compatible with 115 or not, but its not worth it to me to try. Just going to find a set of Verano 18s and call it a day.
Did a lot of quiet research on the cars before I bought mine. It was either Oz or Trifecta. Have the Trifecta tune and cable sitting here waiting to be installed, just havent had the time to do it. Later, if I want to remove some things, I'll switch over to Oz.
The only issue I have with my little car is the way the trans goes into "neutral" when sitting at a stop....I hate that. It could be worse I guess....we could have auto-stop/start like the gassers do.

As for the "other site".... I did notice you got booted from there due to politics.
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"BBT" -- 2003 GMC 2500HD CC/SB 4x4 - 12.14 @ 111.15
"Kleshay" -- 2000 C5 Corvette -- the toy
"The Cruzer" -- 2014 Chevy Cruze Diesel -- the DD

Marlene (Molly) Bacon -- 1936 - 2019 -- RIP Mom
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Success is getting what you want. Happiness is wanting what you get.
Reality is a matter of perspective.


Last edited by TheBac; 12-28-2017 at 07:41 AM.
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Old 12-28-2017, 08:41 AM   #19 (permalink)
boneheaddoctor
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Quote:
Originally Posted by TheBac View Post
Yep, I know all that. Im not sure 114.3 is fully compatible with 115 or not, but its not worth it to me to try. Just going to find a set of Verano 18s and call it a day.
Did a lot of quiet research on the cars before I bought mine. It was either Oz or Trifecta. Have the Trifecta tune and cable sitting here waiting to be installed, just havent had the time to do it. Later, if I want to remove some things, I'll switch over to Oz.
The only issue I have with my little car is the way the trans goes into "neutral" when sitting at a stop....I hate that. It could be worse I guess....we could have auto-stop/start like the gassers do.

As for the "other site".... I did notice you got booted from there due to politics.
I got Booted from there because OTHER people spewed politics..and the children (we cal them "snowflakes" now), there absolutely REFUSED to allow anyone to say ANYTHING that did not align with their hyper left wing beliefs because their fragile egos couldn't take reality. I was LESS political than they were, but if they are going to spew their opinions, they better be willing to listen to actual facts. Like I said, the Moderators at that site were a bunch of children that never matured beyond a Jr. High mentality. At least on this site ADULTS run it....and even if you might have differing opinions than they have...they do NOT act like a group of 8th grade girls in a clique like there.

You don't have the full story of what happened there.....and I still have all the PM's and emails to back up what I just said that they spewed OFF the forum.

I don't miss it..they really had very little to offer....there were a few good members there, and a whole lot of children. I could name names, and specify details...but this site isn't that site and they aren't deserving of recognition anyway.
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My current Fleet

2017 BMW 328D Sport Wagon
2012 BMW 335i 3.0 Turbo, tuned to 380 rwhp
1989 Civic - Built B16A1
1987 GMC Sierra 2500 6.2 turbodiesel
1979 Mercedes 300SD Turbodiesel
1975 Harley-Davidson Ironhead chopper

Last edited by boneheaddoctor; 12-28-2017 at 08:47 AM.
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Old 12-28-2017, 10:25 AM   #20 (permalink)
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Just trying to make sure I got this straight....

When and what was the service where the nuts got changed?

Do you suppose maybe they damaged most of them tying to get them off without the key?

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