http://www.dieselplace.com/forum/smileys/Angry.gifI have a 2004 Super Duty Harley Davidson PSD that a bought a few weeks ago. I started hearing a loud knock coming from the motor so I took it in to the dealer. Some random inspector went to the dealer before the diag was done, saw my Edge under the hood and voided the trucks warrantee. I was able to make contact with the executive offices in MI. They listened to my problems and told me I was on my own. They would not even do a diag on the truck. The dealer has two 6.0's getting new motors as we speak for a knock just like mine. They were diag'd with a bad injector which caused damage to the pistons. It is my understanding of the law that they have to do a diag and then show that the failure was caused by the mod. I have it in the shop now and I'm paying for the diag. Some help please!

Get a lawyer, tell everyone you know who is thinking about buying a Ford, and remember this the next time you pony up your hard earned cash for a new vehicle. Heck if it was me I'd picket the dealership, carrying a sign that reads "FORD WILL NOT BACK THIER WARRANTY OR FOLLOW WARRANTY LAWS". http://www.dieselplace.com/forum/smileys/Ermm.gif


Not slamming Ford over any other automaker, I'm sure there are examples in every camp.

Welcome to the site ...


We all ready know ,news travels fast round here ....


You have certain protection under the law ,at this point if they have no interest in listening your only recourse is to hire a lawyer ....


You best do as much research as possible on other individuals with the same problems you have incurred while NOT running a HP device ...


Good luck ....


I believe this RED FLAG stays with the vehicle so selling is not an option ... Anyone care to say else wise or heard differently ??


Remove remove remove ,can't say it enough,even if your going in for a tire rotation ...


Don't blame Ford you opened the door and left it wide open ...


Mac

I know. The worst part of the entire deal is that I've known the service writer for a number of years and she always told me not to worry about the chip, exaust, propane and intake on my 02' PSD. Well, since I thought this may be major I drove in, had her listen to the problem and asked once again if I should remove the chip. She told me not to worry about it and that if I did in fact need a motor she would call me to remove it. Beleive me, I am burning up inside for not following my gut and removing it. I never should have listened to her. I guess since I've never had the problem in the past I thought it would be OK. It was a flook that the random inspector was there and happened to look at my truck. http://www.dieselplace.com/forum/smileys/Cry.gif

All I can say is good luck ,,,,


I hope all the ones that have had "dealer" installed and "dealer" approved modes are reading ....


I doubt the BOX had anything to do with your trucks issue ,point is ,now you have to prove it wasn't ....


Best thing you can do is go back to the service manager privately ask him to recommend another dealer that will diagnose at your expense and fight Ford for the bill ...


Problem is any and all subsequent repairs will be subject to question ...


So Big picture,long term, well, I won't comment....


But you may have given a few guys a wake up call ...








Mac

Get on the news. I bet they will change their tune.

I'll bet they are looking for any and all reasons at this point to void warranties.

I'm not defending anyone who busts their truck from using a mod and then asks for the manuf. to cover it under warranty, what I am saying is the manufacturers are abusing the law to avoid honoring the warranty. Seeing a box and automatically voiding the vehicle warranty violates the spirit of the law, if not the intent. Any lawyer worth his salt can prove that in court, and there lies the problem. The manufacturers can get away with forcing customers to go through the expense of entering the legal system to get the manufacturers to do what they were legally bound to do in the first place, honor the warranty unless the modification is the cause of the failure. http://www.dieselplace.com/forum/smileys/Confused.gif. It's absolute horsesh*t. It's all about profit and market share, and the beancounters have figured the small percentage of lost customers offsets the potential loss of $ from warranty claims.http://www.dieselplace.com/forum/smileys/Throw Up.gif


I run large tires, if any of my steering components go belly up, I'll fix em myself. I have a modded tranny, trans warranty toast, no problem there. But if I take my truck in and want the radio fixed, and my dealer sees my ATS CoPilot controller and sez "gee, GM sez I cant work on your truck, it's modded" and voids my warranty... I for one will not go quietly.


My .02

It is a drag going through this. My truck is at the dealer now being diag'd on my dollar. I hope to hear from them tomorrow. I will keep you informed.

If the knock is caused by an injector, I can tell you this--on the later 7.3 they had a problem with injector knock, and replaced the #8 with a different injector. An injector knock can sound like a big problem but is not other than it's annoying. Is there a problem with performance? Ask Ford to do a cyl balance test and tell you which cyl is bad. If it comes back #8 let me know. A friend of mine was just offered to replace his 7.3 for 9000.00 by a Ford dealer and we fixed it with a 600.00 turbo. So don't belive everything you hear.

The noise is coming from # seven. The dealer has the motor out and will have the heads off today so we can look at # seven. I'll let you know what happens.

What ever you do don't let them replace the motor if its on your dollar!!!!!!!!!!!!! Dealers replace motors and a good chunk of the time the vehicle really doesn't need it. If its your money for repair yank it from the shop, find a good knowlegable diesel mech. and get things sorted out the right way.

If it gets down to that I will for sure get some pricing on repairing the motor as apposed to buying a new one. The #7 and #5 walls have some bad marks in them. However, the pistons look fine. I just got back from the dealer and the inspector has not been by yet. I'm told that he can't make any decisions anyway. They said he will call some deisel tech out to give his opinion and that they will more than likely go by his opinion. So, we will see. All I know is that I will get another opinion if they say it happend because of the Edge.

I can tell you this. I have been running 100 International diesel motors for over 15 years, the origonal 7.3 although it had it's problems was a reliable motor, as long as you took care of the cavitation problem (which Ford did no notify owners until it was to late). The IH 444E(called the Ford PowerStroke) We have been running since 1994. I have had blown o-rings, electronic injector failures, ect. but never a blown engine. My brother runs 4 Fords with the powerstroke and a Ford dealer told him a week ago that he had a turbo problem and an internal knock. As fast as they filled it with oil it would suck it out. Recomended that the motor be replaced for $9000.00. I had him bring it home and checked it out. The turbo was blown and it did have a knock. The knock turned out to be injector (lack of oil because the turbo seals were blown and it was sucking all the oil out of the engine, oil pressure up 4000 psi is required for this engine). We replaced the turbo for $800 and all is fine.


So I guess what I am saying to you is do not pay to replace this motor until you are sure that it is blown. Chances are that it is not!

I totally agree with mike. With the cylinder damage I would get the cylinders resleeved. Do not, if you can at all afford it, let them replace the motor as the replacement will be a rebuild and in my opinion that is not a better option than resleeving two cylinders. There are some pretty hardcore powerstroke guys in calif. and I could try and help youi out if you need it. Psycostroker over at diesel central seems to be pretty knowledgable on these things so maybe go over there and ask his opinion.

We need to clarify "blown" here.That is a strong word that gets tossed around way too easy.

What I mean by blown is are there parts spread all over? Just kidding. What I mean by blown is what would it cost for a new motor as compared to fixing this one. Ford will not resleeve cylinders, just replace the motor. Can you email me a phone number to contact you, it would be much easier to talk to you in person than to post replies to each other.


Mike

Mike, you got a pm. Let me know if I can help.

This post has been floating around for a while??? What happened with the Warrenty???

RC51, how was your engine problem resolved? Are you satisfied with the outcome or tee-off with Ford?

RC51, how was your engine problem resolved? Are you satisfied with the outcome or tee-off with Ford?


This thread is pretty updated:


http://forums.thedieselstop.com/ubbthreads/showflat.php?Cat=&Number=1809152&page=0&view=colla psed&sb=5&o=31&fpart=1&vc=1