...I posted in another thread that the dealer was giving me static about replacing the injectors under warranty on my '02 Dmax/ally 4x4 crew cab dually (85k miles). Well, after I mentioned I pulled up a TSB I found on DieselPlace.com regarding the warranty, they suddenly *remembered* a special exception regarding the '02 injectors. They originally tried to tell me it was my auxillary tank that tore up my truck, until they figured out I wasn't falling for it. Anyway, flash forward to this afternoon...

...I get a call from the dealer, and he says the injectors are done, but the noise I heard from underneath is coming from the rear end, and that I've burnt it up?! Says that I had put diesel in my rear end and burnt it up! I said "what?", and he said "your auxillary tank HAD to be vented into the rear at some time, and wiped the rear out...we can have you a new rear end here asap for $4700"...I about FLIPPED! I grilled them on their scenario, and they did say that their are no hoses leading from the aux tank to the rear end now, but they're so set on this scenario that it was like talking to a wall...that aux tank has been in that truck since it left the dealer, and it's *never* had a lick a trouble, but they're so hung up on the tank it's silly. And if the rear was full of diesel, wouldn't *some* of it have leaked out from around the seals? BTW, it's dry around the seals...

I think I know the answer, but my truck is still 20 minutes away at the dealer with all the paperwork in it, but does the rear only fall under the standard 3/36k warranty? Am I missing something here, other than the fact that these guys are trying to make some bucks off of me?

How would diesel get in the rear axle??????

How would a rear end rebuild cost $4700????

I can buy a brand new Corvette transaxle for less.

Something stinks.

Sorry to here of your problem. The rear end is only a 3 year 36,000 mile warranty unless you bought an additional one. That really sucks man. I think that price is alittle steep too.

You must smell like ca$h.

That is the most ridiculous dealer story I have ever heard.

The rear end is covered under the 3/36.

You could have a custom axle with a locking diff, your choice of gear ratio, width, spring spacing, brakes, higher spline count, alloy shafts, and even a special diff housing for less than $4700.

To rebuild the differential on your axle shouldn't cost more than $500-600, unless you're buying a new Gov-loc.

A salvage yard rearend would also be a lot cheaper. Did the dealer tear the rearend down and inspect it? I had the rearend on my 1500 rebuilt for $600. and something. $ 4700. is crazy.

That is nuts, I would raise all kinds of hell.

Take your truck home and find a new dealer...... :exactly:

Diesel in the differential???? WTF???

Diesel in the differential???? WTF???

:agreed:

Have you called GM's 1-800 number to tell them what this crack smoking dealer is telling you? How about the local news station, or better yet the attorney general's office? The last suggestion is serious, they are supposed to protect the end consumer from this kind of abuse. I would be raising hell in all sorts of directions. Was the rear end even making noise or suspect before you took the truck in?

Raise the roof:mad: !! I'd call Chevy's 1-800 and tell them how full of Censored that dealer is and the story, espacially the prices. You can get a custom axle for cheaper than that.

Have you called GM's 1-800 number to tell them what this crack smoking dealer is telling you? How about the local news station, or better yet the attorney general's office? The last suggestion is serious, they are supposed to protect the end consumer from this kind of abuse. I would be raising hell in all sorts of directions. Was the rear end even making noise or suspect before you took the truck in?

I agree 100%. Diesel in your rear end becasue you vented it at one time to your aux tank? BS unless you did something funky when you installed it?

I know that some dealers are actually honest, but this kind of sh!t is ridiculous.
You couldn't even make up that good of a story to tell if you tried to.
I had a dlr (Dodge) tell me after my rear end went out in my new 01 p/u twice in the first 2000 mi, that I abused the truck by pulling a 4000# trailer with it, and that I should've bought a 3/4 ton truck if I expected it to hold up.

I would go back to the dealer and find the s*** head, uneducated moron who told you that and kick him square in the nuts.

Call that better buisness thing and report the dealer, if that doesnt work go to an axle shop and get yourself a good rebuild.

Ask them why they put diesel in your rear end? Then ask if they new that 75w90 full synthetic was supposed to be in there?

Then ask them about their Better Business Bureau rating and what some bull s#!t like this will do to their rating? Then ask them if they know the number to GM Customer Assistance?

And if they still want to play, ask them if they know who the State Attorney General is (or insert your own attorney's name, then move to the AG)?

If they still have not gotten the message, call all of the above and raise hell.

I would be mad, and raise hell. My dealer was replacing the seals in my rear end that they tore up doing a recall, and they set the bearing up too tight. I got a few miles from the dealership and the bearing burnt up. They called the next day and gave me a price for it. I was mad. I told them it was their fault and they would have to pay for it. All said and done they did.

Sounds to me like somebody in the service dept. sabotaged your truck to force you to pay for the injector job (thats covered by GM anyway). Makes you wonder how many other people have fallen victim to this unscupulous dealer.

Raise holy hell with them. Get your attorney to call them. Document EVERYTHING, and get GM, the BBB and AG involved PRONTO.

I have heard some really stupid stories but that dealer tops them for being ridiculous:p: I would ask them to prove what they say which they probably can't and then sue em for bogus business practices.:rolleyes:

We have a guy here in Colorado on TV most of the time but also does radio and when people have him introduce himself most of the time on whey he is there, the literally mess their shorts to solve the problem. He gets in their face and tells it like it is and is very knowledgeable on consumer items. Find a TV person around your area adn give the dealer some great PR and see what happens. NObody likes to be showed how inept they have been and when the customer is jerked around the others like it even less. See what yo ucan find.

Tell them to put down the Crack Pipe and hire a real mechanic. You can rebuild your rear end for under 1k without a problem.

If you need a rear-end shoot me a pm. I know our guys in the back can be a little wacky to some people but that story is the craziest I have ever heard.

ya that is the reason that i don't go to the stupid dealers anymore my last truck the radio burnt up and they said it was because i replased the speakers and i don't even take the warranty i got one from my bank that is a 100% better then any dealer could of given me and if somethings brakes i can replace it with something stronger and all i have to pay is 50$ and i got a quote for a rear end and it was like 500 that was for gears

If just you raising hell doesn't work. Tell us where your truck is we ALL can all plan a trip down there to discuss this.

Print every one of these replies, give it to the dealer, and explain that a jury of twelve is smarter than he is and not one of the twelve will need to be a mechanic.

Where are you from? I've got a new Trutrac L/S,a set of low mileage 3.73's and an install kit laying in the shop. Let me know if I can help.

This is a BS post made by a troll. I don't believe it ever happened. :rolleyes:

This is a BS post made by a troll. I don't believe it ever happened. :rolleyes:

I tend to agree. Why hasn't he responded/updated after the initial post?

I wish this *was* a troll story...but I can't win for losing this week...not only did my Dmax quit, but the same evening it died my wife showed up to check on me in our '01 2500 Suburban...I *literally* heard her coming before I could see her...seems the a/c compressor let go. No biggie I thought, 'til I tried to order parts...had to special order the parts (apparently 'cause it's for a 8.1 w/rear air?) which took the better part of a week...well, yesterday we sucked out the old system, hung all the new parts, yada yada...fired it up, and the very instant the new compressor kicked on it rattled like it was about to lock up. The thing was kicking on so hard it would drag the engine WAY down at idle, and sounded like an airplane going down the highway...guess I got a bad one, but now the entire front/rear of the system is contaminated again, which means a new drier ($140), expulsion tube, compressor, etc...and it gets worse! My buddy just got his brand new 11k pound Eagle lift set up, we rolled the the Dmax in the shop to check the rear, started raising it up, and *pow*, a chain in the lift broke! It's like everything I touch breaks, and my buddy told me to get out of his shop before it burns down!

Been one heck of a week...anyway, we're gonna try and get the lift back in operating order so we can totally go over the underneath of the truck, and see for ourselves how off kilter the dealer was...my gut tells me it's a pinion bearing that let go...

[Edit: oh, and I found out some more of the story on the *diagnosis* of my rear end problem...seems one of my buddies stopped by the dealer while my truck was in there, and they had some fresh outta high school service gopher checking on the rear end howl...he talked to the service manager, and the head cheese mechanic, and niether had been under the truck or checked on the kid working on it. My buddy started quizzing him about the diesel smell, condition of the rear lube, etc., and the kid was clueless...so I'm gonna cut my losses, and never slow down near that dealership EVER again.]

And I forgot the best part of the story...I knew the dealer had a new head service tech, but thought it was because the dealership recently changed hands...turns out, the previous head cheese left, and *no one* would take the job...so, they told the head guy behind the parts counter that he was gonna be the head of service now, but he was gonna be paid the same...which explains why he's always standing behind the parts counter...:rolleyes:

They much have been quoting to replace it as a unit, although that still seems high. You can have it done somewhere else for a fourth that.

Hey I know this truck is probably your work truck and the more time its down the more money you lose. I have a few solutions for you. 1 if you live in north carolina take the truck to Galloways 4wd center in richfield, nc. 2 you could take the rear out and send it to galloways or another reputable but more high dollar axle builder. I wouldn't want just anyone setting up any of my rearends. but if you get it to galloways they won't freaking screw you over. They are a good cristian based shop. They work hard for their ever penny and they get it done right because its their name on the line if they dont. I have a jeep among other vehicles and I keep changing tires and gears and they have never let me down before. also alot of people qoute very high galloways seems to shock people who have got other estimates everytime.

Sounds to me like somebody in the service dept. sabotaged your truck to force you to pay for the injector job (thats covered by GM anyway). Makes you wonder how many other people have fallen victim to this unscupulous dealer.

Raise holy hell with them. Get your attorney to call them. Document EVERYTHING, and get GM, the BBB and AG involved PRONTO.

:exactly:

Finally got the thing on the lift today...

Lots of material in the fluid, and I mean lots, but no major chunks...bearings are smoked, and the ring/pinion have black, burnt like spots on the inside of the teeth (ring gear) and pass side of the teeth (pinion, outside)...everything else looked kosher, except there was no bolt holding the pin that holds the spider gears in? I'm used to 10/12 bolt stuff, and seeing no bolt in the pin scared me, until a buddy told me he thought he'd heard of a 2 piece carrier that held the spiders & pin all together? Sound about right, or should there be a bolt holding the pin in? The hole is there, but...

Anyway, I'm in south central Missouri, so I'm gonna call Clutch & Driveline in Springfield...they've done some stuff for our muscle cars, and specialize in heavy duty stuff. Thanks for the references, though...

Hey I garrentee where the bolt is... look where the bolt should be you should see whats left there it broke. You may be able to use a reverse drill bit and back the bolt out. If the teeth on the ring and pinion are blue and badly scored It sounds like to me it got run low or without oil. I and many others I know have run differentials without oil and get down the road 1/8 to 1/4 miles and the back tires lock up completely. I really sucks after you just put all new gears and bearings and got the perfect pattern and you have to do the job all over again.

The bolt isn't broken off, it's gone...I ran a piece of heavy guage wire completely through the hole...not sure if the original owner had the dealer in the rear end or not, but I've had the truck 3 years and I've never had the cover off...

hOW BAD DID YOUR REAREND STINK WHEN YOU PULLED THE COVER? IF IT STANK REALLLY BAD AND WAS A PAIN TO CLEAN THE OIL OUT WITH BRAKE CLEAN YOU PROBABLY SHOULD HAVE CHANGED THE OIL ONCE IN THOSE 3 YEARS YOU HAD IT

I had the rear end completely rebuilt in my '94 from wheel seal to wheel seal, every bearing and gear in it for about $1200. Tell the stealer they are out of their mind and take it elsewhere for a second opinion.

Picked my truck up today from C.A.T.T./Springfield Driveline in Springfield, MO...they've done several rears for our muscle cars in the past, so I knew the Dmax was in good shape. Anyway, it munched every bearing in the housing and the ring/pinion BIG TIME, and I got out the door with a total rebuild for right at $1100...$800 parts, $300 labor. Been without the truck for a month now, and it was nice to drive it again...and I'm kicking around treating myself to an Edge/Attitude that a diesel place here has, says they'd sell me a brand new unit for $690? Is that reasonable??

Sounds about right for the Edge. Just bought mine this weekend for $660 plus tax, total of $693. It was from a local dealer, not the site, just because I hate waiting when I order something. It does make a difference tho, you will enjoy it. Took about 1 hour to drill and tap the hole in the exhaust and about 15 mins to plug everything in and play.

Back home we call people like them F%^KTARDS!