What kind of trans fluid does ATS recommend I use in my ATS equipped trans?

I'm using Schaeffer's in mine...

I don't see anything on the ATS site regarding this. Anyone?

I have yet to see them make a specific recommendation. Some DexIIIdelam might work though

As time goes on I am more inclined toward synthetic than ever before. I am starting to believe Dex 3 is all wrong for the Ally.
mike

I added the anti-delamination fluid to mine...Maybe that's the key.

I added the anti-delamination fluid to mine...Maybe that's the key.

Am I to understand that the anti-delaminating fluid does something? Isn't lamination glue that bonds the friction material to the steel backing? If so, there is nothing in a bottle that will fix a poor bond. Educate me here.

Am I to understand that the anti-delaminating fluid does something? Isn't lamination glue that bonds the friction material to the steel backing? If so, there is nothing in a bottle that will fix a poor bond. Educate me here.

I need to use this more often...:joke:

Mike, I was just stirring the pot a little. That fluid only exists in my empty head.:D

I need to use this more often...:joke:

Mike, I was just stirring the pot a little. That fluid only exists in my empty head.:D

It's not nice to fool me. ):h

It's not nice to fool me. ):h

..but it is rather amusing...):h

We don't get into the recommendation wars, our tranny will work fine with the factory recommended dex III, or full synthetic. Which you put in your tranny is up to you.

Thank you.

I have yet to see them make a specific recommendation. Some DexIIIdelam might work though

So subtle it was missed by many...

Yah no sh!t! I'm sure glad I made the decision I did.

So subtle it was missed by many...

Maybe put some..........never mind.......:rolleyes:

I have yet to see them make a specific recommendation. Some DexIIIdelam might work though

So subtle it was missed by many...

Must be the schaffers that causes it. I've yet to see a delam.

Must be the schaffers that causes it. I've yet to see a delam.

Mobil 1, Havoline, and Redline too.

Transynd, plain ol dex III, Amsoil and Amsoil Torque drive too...

Man the stuff that hit the fan is startin to smell):h

I'll send ya some clutches that you installed that delam'd too. I pulled them out myself. PM me if you want the name of the customer

Eric, I can just as easily provide a list of Suncoast delam's if you would like, seems like this always turns into a Suncoast vs ATS pissing match :rolleyes: .

Everyone has failures, all you can do is find the cause and make them better the next round. This doesn't need to turn into a bashing party.

Wade, not bashing ATS or you at all in this thread. Dont take it personal but the facts remain. I will not go public on it anymore then "smirk" comments on it. I would be curious to see the list though...

Sorry for the remarks Wade :badidea: I have not got to drive the bus for a while ):h

Suncoast, ATS, It don't mean squat, anything man made can and will break.
With the power levels some of these guys are running I don't know how anything can hold up.
I am amazed at both manufacturers and how they have adapted to the power levels these trannys have to control.
Merle

Please dont just drop subtle little comments. If there is an issue it would be nice to know about it and discuss it civily. A small jab that many dont notice isnt very helpfull IMO.

Also Eric.......you still sell ATS trans correct? Is this a reccent issue or what? How many cases have you seen? Have you decided to stop installing ATS clutches and complete trans for awhile?

Phil, Wade and I have went to PM's and will not comment on it publically for now.

You have a PM Phil

Seeings how we are talking about delaminating clutches I currently have a set of used SC3 clutches. They have 10k miles of 450hp driving and they look like brand new. I inspected all of them with a fine toothed comb and there was not a thing wrong with them. Nothing was burned and deffinaly no delamination on them at this point, although I do not know the fluid they were run in.

Phil, Wade and I have went to PM's and will not comment on it publically for now.

You have a PM Phil

I understand if you are wishing to keep a matter underwraps till it can be delt with Eric. :)



So Mike, Eric, and every one else.....i take it this is a new issue?

I do not know the fluid they were run in.

Those used SC3's were in AMS Oil ATF

Someone hinted a little while back that ATS was coming out with new clutches - maybe to get a jump on this?

Those used SC3's were in AMS Oil ATF


So that is just regular dextron 3?? Or is it a full sythetic?

I actually am not familliar with Amsoil so I have no clue, I am though an expert on Esso and Mobile oil and lubricating products.

I believe Amsoil is full Synthetic,correct me if I'm wrong.Is Redline anygood???

AMSOil Torque Drive is a syn that is akin to Transynd. They (AMSOil) make several tranny fluid products for other applications but the Torque Drive was specifically designed and marketed to Allison and other applications that use Transynd.

It was AMS Oil ATF which is a full synthetic...not Ams Oil Troque Drive that is suposed to be like Transynd. They both work in the Ally while Torque Drive was supposed to be enginered to the same specs as Transynd for the medium duty trucks.

Eric, I can just as easily provide a list of Suncoast delam's if you would like, seems like this always turns into a Suncoast vs ATS pissing match :rolleyes: .

Everyone has failures, all you can do is find the cause and make them better the next round. This doesn't need to turn into a bashing party.

Wade,

For someone that does not want pissing matches or a bashing party, it seems rather odd that YOU were the one to interject Sun Coast into this thread.

I would really appreciate seeing your so called list, its like the old saying "put up or shut up" You may also want to understand the difference between delamination and burnt. Delamination occurs when the bonding between the steel core and friction fails, or the friction material itself starts to disintergrate. "burnt" occurs when the friction is exposed to more torque transfer than it can handle, due to lack of pressure, circuit leaks, bind-ups, or excessive torque, two entirely different actions.

If you really want to open this can of worms, go ahead, but be advised that several of the top builders on this forum could make statements contrary to your position. It seems strange that out of thousands of clutch plates we use we have not seen this happen. If you want to involve Mike and Eric it would be interesting to how many of which they have seen.

I have a pile of different competitors failed parts including yours, that we see from time to time and I'm sure some of my products get to the same piles in other places, but I sure don't take the time to make lists or take notes because I am not interested what someone else' products do, just mine.

If you don't like pissing contest don't inject Sun Coast into threads about your products.

Love,
Smoop:p:

Wade,

For someone that does not want pissing matches or a bashing party, it seems rather odd that YOU were the one to interject Sun Coast into this thread.

I would really appreciate seeing your so called list, its like the old saying "put up or shut up" You may also want to understand the difference between delamination and burnt. Delamination occurs when the bonding between the steel core and friction fails, or the friction material itself starts to disintergrate. "burnt" occurs when the friction is exposed to more torque transfer than it can handle, due to lack of pressure, circuit leaks, bind-ups, or excessive torque, two entirely different actions.

If you really want to open this can of worms, go ahead, but be advised that several of the top builders on this forum could make statements contrary to your position. It seems strange that out of thousands of clutch plates we use we have not seen this happen. If you want to involve Mike and Eric it would be interesting to how many of which they have seen.

I have a pile of different competitors failed parts including yours, that we see from time to time and I'm sure some of my products get to the same piles in other places, but I sure don't take the time to make lists or take notes because I am not interested what someone else' products do, just mine.

If you don't like pissing contest don't inject Sun Coast into threads about your products.

Love,
Smoop:p:

Your right Joe, I shouldn't have brought Suncoast into this situation, I was directing my comments towards a different situation and my fast fingers got the best of me.

But if you wanna deny that you've had clutch delam's then I will call you a liar, straight forward to your face and you will know deep down no matter what you say or how you flip the subject that you've had your fair share of failures, just like every other maufacturer on earth.

Much Love,
Wade :thumb:

Post the list,

I have seen (3) plates out of approx 10,000 that came out of the box with defective bonding. These plates never made it to a trans. I am aware of (1)
plate that showed a problem at 45,000 miles. I would say its a non-issue compared to what has been scene with some "other" brands. No lie, just facts, and you know it. I'll leave it at that, because nobody enjoys reading this BS.
love,
smoop

:eek: ............................:eek:
.
.

Let me get another beer.......
.
.
:cool:

Post the list,

I have seen (3) plates out of approx 10,000 that came out of the box with defective bonding. These plates never made it to a trans. I am aware of (1)
plate that showed a problem at 45,000 miles. I would say its a non-issue compared to what has been scene with some "other" brands. No lie, just facts, and you know it. I'll leave it at that, because nobody enjoys reading this BS.
love,
smoop

Fact:
PM GMCSLEHD, I personally pulled his pan and saw the chunks of Suncoast Clutch in the pan with my own two eyes. Looks like Nitrous got the best of that one, installed ATS Clutches and a co-pilot and no "Tranny" issue's that I know of. He's not pro ATS or pro Suncoast, just a guy with a failure. Everything else I've heard from is from other people so I don't care to post because story's have a tendency to change from person to person. But considering you've had so few failures he's a big part of you failure rate :rolleyes: .

Cheers,
Wade

Failures happen, but it would be nice if the fluid, shipping, parts, and labor were included from whomever has failed parts. If failures are so few and far between, this will not cost that much money to the manufacturer. It would also keep those few customers happy. JMHO.

Failures happen, but it would be nice if the fluid, shipping, parts, and labor were included from whomever has failed parts. If failures are so few and far between, this will not cost that much money to the manufacturer. It would also keep those few customers happy. JMHO.


I think this is an acceptable request. especially if the manufacter advertizes unlimited HP.

Fact:
PM GMCSLEHD, I personally pulled his pan and saw the chunks of Suncoast Clutch in the pan with my own two eyes. Looks like Nitrous got the best of that one, installed ATS Clutches and a co-pilot and no "Tranny" issue's that I know of. He's not pro ATS or pro Suncoast, just a guy with a failure. Everything else I've heard from is from other people so I don't care to post because story's have a tendency to change from person to person. But considering you've had so few failures he's a big part of you failure rate :rolleyes: .

Cheers,
Wade

Wade
I handled that problem with Josh and supplied him with the ATS clutches to replace his Suncoast 3 clutches. Tell the truth. What did Josh do to destroy his C2 and C3 clutches? I am not taking sides here but you are going overboard with your B/S. You want to play? I realize that you are getiing coxed from behind to do this. Don't go there. Drop it.

I'm still awaiting ATS replacement clutches. Any news?

Thats OK Mike,

If Wade observes clutch material in pan he has the unique ability to render an immediate analysis of cause of failure. Certain large transmission franchises developed this unique talent years ago. It seem as ATS has adopted some of their marketing by using Wade to post inuendos, half-truths, & BS.

It's called the negative advertising method: If your products do not possess enough positive attributes, bad-mouth your competition.

Wade, If you want to create a COMPLETE DOCUMENTED list with confirmed
information I'm all for it. And likewise if you wish to stop posting all of this
entertaining but usless BS, I'll go for that to. Your choice.
Also to prevent this pissing and bashing that you don't like, keep Sun Coast out of your post. It's really that simple.
Smoop

Wade
I handled that problem with Josh and supplied him with the ATS clutches to replace his Suncoast 3 clutches. Tell the truth. What did Josh do to destroy his C2 and C3 clutches? I am not taking sides here but you are going overboard with your B/S. You want to play? I realize that you are getiing coxed from behind to do this. Don't go there. Drop it.

I said that nitrous got the best of that one, I told it exactly like it was. Josh was doing testing with the nitrous and TTS Extreme, it worked great for a few passes then on the last one it decided to take a dump, he called me, I drove to Windsor because his truck was stuck in first gear, I pulled his pan and sure enough the clutches had completely come apart, anything I'm missing???

No BS here Mike, I saw it with my own two eye's, I'm not posting about any of the other's that I've heard of because I didn't personally get to see it with my own eye's.

ATS has found issue's with it's clutches and we're not going to try and keep it under the rug. We have found and addressed the issue's with the clutches and they are better then ever. this is all part of the product development process. Since we have total control of the clutch manufacturing then we can make the clutch's exactly the way we need them, we can make them double sided, single sided, bigger, smaller, vented, non vented, ect........ By doing this we can expand our research and development to meet the growing demands of the diesel market. All the failures that we've had, we've done the best to get taken care of and will continue to do so.

So ATS isn't going to sit here and try and blow smoke up your a$$ and tell you that we're perfect and we've never had problems with our clutches. By being honest with you guys I think that you will respect that alot more then us trying to play it off like we've had 1 failure in 1,000,000 clutches. But I will tell you that we've learned from our experiences and made a better product because of it.

Thats OK Mike,

If Wade observes clutch material in pan he has the unique ability to render an immediate analysis of cause of failure. Certain large transmission franchises developed this unique talent years ago. It seem as ATS has adopted some of their marketing by using Wade to post inuendos, half-truths, & BS.

It's called the negative advertising method: If your products do not possess enough positive attributes, bad-mouth your competition.

Wade, If you want to create a COMPLETE DOCUMENTED list with confirmed
information I'm all for it. And likewise if you wish to stop posting all of this
entertaining but usless BS, I'll go for that to. Your choice.
Also to prevent this pissing and bashing that you don't like, keep Sun Coast out of your post. It's really that simple.
Smoop

I'm not trying bad mouth Suncoast, but your so hell bent on trying to convince people that your Sh!t don't stink it makes me sick. You should spend more time on constructive things like making your tranny's better ;) .

As far as Alto Delam's, I don't really care how many there is or isn't, I guess if what Joe says is true then good for him, way to go Joe!!! I suppose that there must be some logical explanation for the Delam's that have accured that I have heard about or witnessed that makes them exempt from the statistic's that Joe quoted :confuzeld .

Bottom line here is I'm not here to bash Suncoast or Joe, Bashing a company in an attempt to gain business is just silly, unrespectful, not to mention highly unrealistic. Bashing Joe I'm sure will have no effect on his business and vise versa. The bottom line is we are all here to make the performance diesel market a better place, there will always be difference's in the road to get there. We manufacture our clutches, steels, valves, springs, electronics, ect...... there will always be issue's taking things to the next level, all we can do is try and make a product that will meet the demands of the market and deal with any problems that may come up and get them taken care of.

Cheers,
Wade

I'm still awaiting ATS replacement clutches. Any news?

Do you want me to send you some?, I was under the impression that you were going to PM me or call me if you needed them before we got our new material done. Let me know if you really want some or if you were just trying to make a point on the forum.

If SC or ATS has a failure (delamination), they should be TAKING CARE OF THEIR CUSTOMERS like they say they do. This includes fluid, R&R, Etc!


Joe....Wade....what do you think of that?

If a clutch delamainates, why should the customer be burdened with the cost of fixing it? After all, these parts are not cheap to begin with, so they should not be failing at all. If I buy a SC product and it cost me any extra money because it fails due to poor quality, I'm never going to have another SC product in my truck....same goes for ATS.

If SC or ATS has a failure (delamination), they should be TAKING CARE OF THEIR CUSTOMERS like they say they do. This includes fluid, R&R, Etc!


Joe....Wade....what do you think of that?

If a clutch delamainates, why should the customer be burdened with the cost of fixing it? After all, these parts are not cheap to begin with, so they should not be failing at all. If I buy a SC product and it cost me any extra money because it fails due to poor quality, I'm never going to have another SC product in my truck....same goes for ATS.

If you have one of our ATS units in your truck and have one of our installers, install it we will cover 100% of the labor to R&R, shipping both directions and all the parts for the 1st year. The only thing that the warranty doesn't cover is broken shafts and Fluid.

Wade, if ATS clutches fall apart in a homebuilt trans, then tough luck?

Fluid is expensive...if anything fails in the trans, chances are the fluid will be junk too. Why isn't it covered?

What about towing?

Is this the same policy SC has for warranty?

Fluid is expensive...if anything fails in the trans, chances are the fluid will be junk too. Why isn't it covered?


I think you answered your own question ;)

good point bob:) not that i have any problems now, just wondering for future reference;)

Do you want me to send you some?, I was under the impression that you were going to PM me or call me if you needed them before we got our new material done. Let me know if you really want some or if you were just trying to make a point on the forum.

I was just interested in the status of new design is all.

I was just interested in the status of new design is all.

Fair enough, I'll talk with Clint this afternoon and let ya know.

Wade, if ATS clutches fall apart in a homebuilt trans, then tough luck?

Fluid is expensive...if anything fails in the trans, chances are the fluid will be junk too. Why isn't it covered?

What about towing?

Is this the same policy SC has for warranty?

ATS does not sell "Kits" the the public because we don't wanna be responsible for tranny's that we don't have direct control over. There for if you received a homebuilt tranny then you must have had a dealer or installer build it for you or sell you the parts. If you have a Delam on one of our clutches we will replace it free of charge, but if was not and ATS "Unit" then the builder, installer or dealer takes on any expressed warranty.

If you or your builder wanna give me a call I'll see if maybe there is something we can work out, but keep in mind this is exactly the reason we stopped selling the "Kits" to customers, if you wanted full product support then a FULL ATS unit would have been a better route to go.

Cheers,
Wade

I think you answered your own question ;)

2 basic scenarios:


Clutches fail and cause junk fluid, but fluid isn't covered.

Converter fails and causes junk fluid, but fluid isn't covered.

If a clutch or converter were to fail at the fault of the manufacturer, why should the consumer have to pay for towing, fluid, R&R...etc?

If I were a certified installer for ATS or SC and I built a trans for my customer that had a SC or ATS part in it that later failed due to manufacturer defect, I would be pissed. That one failed part is an inconvenienced to that customer. At no fault of the installer, they have a dissatisfied customer, let alone the shop time and fluid used to fix the problem is then billed to the customer? How does the installer keep that customer happy without costing the installer money? Is that customer going to come back and do business with that installer again? Will the installer use that brand of parts again and risk another failure? I'd say that is a loose-loose situation for the installer and the customer both. If the manufacture gave a damn about customer service, this all could be avoided.

Now on a smaller scale, Joe Shmoe builds his own trans and the SC or ATS part fails. Does Joe put the same brand of failed parts back in and give it a second shot? Does R&R, towing, and fluid costs weigh on weather Joe gambles with the same brand again? I'd bet Joe goes somewhere else and tells a few dozen people about it all unless the manufacturer makes whole in every way.

It all boils down to customer satisfaction. If you don't have satisfied customers, you will not have a successful business. You can use whatever excuse you want to justify why you are not doing whatever it takes to satisfy your customers. In the end, you will loose at least that customer and all their business. You will then deserve to have a business that goes belly up and can no longer compete. When it is all said and done, the consumer will protect themselves by driving you out of business by not spending money with your company.

SC and ATS should be bending over backward to keep customers happy. There should be no exceptions because they are dealing in expensive high performance parts. Failures should be few and far between. Those few failures will not cost these large companies enough to hurt their bottom line.

Wade, I did not say I had a failure or a problem with any ATS parts. If I do, I want to know what to expect and I'd like SC and ATS to know what I expect.

2 basic scenarios:


Clutches fail and cause junk fluid, but fluid isn't covered.

Converter fails and causes junk fluid, but fluid isn't covered.

If a clutch or converter were to fail at the fault of the manufacturer, why should the consumer have to pay for towing, fluid, R&R...etc?

If I were a certified installer for ATS or SC and I built a trans for my customer that had a SC or ATS part in it that later failed due to manufacturer defect, I would be pissed. That one failed part is an inconvenienced to that customer. At no fault of the installer, they have a dissatisfied customer, let alone the shop time and fluid used to fix the problem is then billed to the customer? How does the installer keep that customer happy without costing the installer money? Is that customer going to come back and do business with that installer again? Will the installer use that brand of parts again and risk another failure? I'd say that is a loose-loose situation for the installer and the customer both. If the manufacture gave a damn about customer service, this all could be avoided.

Now on a smaller scale, Joe Shmoe builds his own trans and the SC or ATS part fails. Does Joe put the same brand of failed parts back in and give it a second shot? Does R&R, towing, and fluid costs weigh on weather Joe gambles with the same brand again? I'd bet Joe goes somewhere else and tells a few dozen people about it all unless the manufacturer makes whole in every way.

It all boils down to customer satisfaction. If you don't have satisfied customers, you will not have a successful business. You can use whatever excuse you want to justify why you are not doing whatever it takes to satisfy your customers. In the end, you will loose at least that customer and all their business. You will then deserve to have a business that goes belly up and can no longer compete. When it is all said and done, the consumer will protect themselves by driving you out of business by not spending money with your company.

SC and ATS should be bending over backward to keep customers happy. There should be no exceptions because they are dealing in expensive high performance parts. Failures should be few and far between. Those few failures will not cost these large companies enough to hurt their bottom line.

Bobo,

The installers understand the risk that is involved. If they don't wanna deal with having to warranty labor because a part fails then they shouldn't be building the tranny in the first place, they should have sold their customer a complete unit and let ATS deal with building a new tranny with new parts if something fails.

We want nothing more then to bend over backwards for our customers but if a installer wants to make more money and put more money in his pocket by building the tranny himself then he excepts the responsibility for building it for his customer again. If he wants to make less money and sell a complete unit and have us deal with the head ache then that's the direction that he needs to go.

The reason for us selling complete units for the price we do is to cover the cost of warranty's such as these when a failure happens. I think it's a little unfair that not only does the builder get to make the extra money by building the tranny the first time but then make us pay for everything if something does fail.

We will replace these parts, free of charge. we will not pay for labor, fluids, shipping, ect..... unless you follow our specific guidelines for having this stuff covered, yes failures happen and they suck no matter what, but that's why we have the rules that we do, if you don't follow them, then you understand the consequences and take responsibility if something does fail.

You have to pay to play, Sorry.
Wade

Bobo,

The installers understand the risk that is involved. If they don't wanna deal with having to warranty labor because a part fails then they shouldn't be building the tranny in the first place, they should have sold their customer a complete unit and let ATS deal with building a new tranny with new parts if something fails.

We want nothing more then to bend over backwards for our customers but if a installer wants to make more money and put more money in his pocket by building the tranny himself then he excepts the responsibility for building it for his customer again. If he wants to make less money and sell a complete unit and have us deal with the head ache then that's the direction that he needs to go.

The reason for us selling complete units for the price we do is to cover the cost of warranty's such as these when a failure happens. I think it's a little unfair that not only does the builder get to make the extra money by building the tranny the first time but then make us pay for everything if something does fail.

We will replace these parts, free of charge. we will not pay for labor, fluids, shipping, ect..... unless you follow our specific guidelines for having this stuff covered, yes failures happen and they suck no matter what, but that's why we have the rules that we do, if you don't follow them, then you understand the consequences and take responsibility if something does fail.

You have to pay to play, Sorry.
Wade

I have a question,

If I were a customer and wanted a full STAGE V drop in and there are no authorized ATS dealer/installers near me to install a full ATS drop in am I still going to get a full ATS 3yr/100K mileage warranty even though an ATS Shop did not install the ATS factory built transmission ???

What if I have my own shop and lift and install it myself, will ATS pay me for my time if they have a failure on a ATS Built drop in ????

I think this should be clarified for the members as many do not understand the warranty requirements and the way ATS might handle such a warranty claim.

T:cool: NY

maybe this is where the phone comes in?

maybe this is where the phone comes in?

I don't think I need the phone, no offense...........

I just want the members to be aware that warranties are not always what they seem to be from "ANY" company.

They should ask all these questions before dropping $5-7K for a drop in transmission and they should also ask how long the process takes when a failure occurs and they have a truck down to get a replacement sent and installed.

I know that I built my own transmission and I am on my own as far as warranty, but I have faith in Joe Webb and Suncoast to step up to the plate if I have a failure and take care of me in some way.

I am not looking for anything for free, you play you pay.............;)

T:cool: NY

I have a question,

If I were a customer and wanted a full STAGE V drop in and there are no authorized ATS dealer/installers near me to install a full ATS drop in am I still going to get a full ATS 3yr/100K mileage warranty even though an ATS Shop did not install the ATS factory built transmission ???

What if I have my own shop and lift and install it myself, will ATS pay me for my time if they have a failure on a ATS Built drop in ????

I think this should be clarified for the members as many do not understand the warranty requirements and the way ATS might handle such a warranty claim.

T:cool: NY

I don't care who installed your tranny, as long as a pressure test was run and you filled out your warranty card and sent it back right away.

And the Warranty is 3 years 150,000miles. Keep in mind that if you install it yourself, we will not pay for labor or shipping, it's a parts only warranty. If you have an ATS certified installer install the tranny then the parts, labor and shipping is included in the warranty for the first year, after that it's parts only. The only thing that we will not cover in our warranty is broken shafts, if you break a shaft, you pay for the parts and labor, we are very open with this. If you have any other questions about the warranty feel free to ask questions, we're not ashamed of our warranty and what we will or won't cover, I'd rather have informed consumers then confused or upset one's.

I don't care who installed your tranny, as long as a pressure test was run and you filled out your warranty card and sent it back right away.

And the Warranty is 3 years 150,000miles. Keep in mind that if you install it yourself, we will not pay for labor or shipping, it's a parts only warranty. If you have an ATS certified installer install the tranny then the parts, labor and shipping is included in the warranty for the first year, after that it's parts only. The only thing that we will not cover in our warranty is broken shafts, if you break a shaft, you pay for the parts and labor, we are very open with this. If you have any other questions about the warranty feel free to ask questions, we're not ashamed of our warranty and what we will or won't cover, I'd rather have informed consumers then confused or upset one's.

Well then, just so that the members and I understand the warranty, so long as any licensed shop, be it a private garage, dealership, etc as long ans they are a licensed, insured motor vehicle repair facility then ATS will pay for labor charges if a drop in fails ????

Just looking for a clarification.

Thanks,

T;) NY

I don't care who installed your tranny, as long as a pressure test was run and you filled out your warranty card and sent it back right away.

And the Warranty is 3 years 150,000miles. Keep in mind that if you install it yourself, we will not pay for labor or shipping, it's a parts only warranty. If you have an ATS certified installer install the tranny then the parts, labor and shipping is included in the warranty for the first year, after that it's parts only. The only thing that we will not cover in our warranty is broken shafts, if you break a shaft, you pay for the parts and labor, we are very open with this. If you have any other questions about the warranty feel free to ask questions, we're not ashamed of our warranty and what we will or won't cover, I'd rather have informed consumers then confused or upset one's.

Sorry, I didn't feel like typing it twice.

I'll go back to my question then, what if no ATS Authorized installers are near the customer, are they then forced to have to travel many hundreds of miles.......what does an Authorized installer do that a regular ASE Certified mechanic can't do on an install.

I am just trying to get a straight answer............:confused:

I'll go back to my question then, what if no ATS Authorized installers are near the customer, are they then forced to have to travel many hundreds of miles.......what does an Authorized installer do that a regular ASE Certified mechanic can't do on an install.

I am just trying to get a straight answer............:confused:

I don't know how much more straight I can be. If you want the Parts, Labor and shipping warranty, you must have it installed at a ATS certified installer. If you don't wanna drive to the nearest ATS certified installer then you don't get the Parts, Labor and shipping warranty for the first year, plain and simple.

And how qualified someone is, has nothing to do with it. It could be the freakin inventor of the Allison himself, if he's not one of our certified installers then you don't get parts, labor and shipping the first year ;) .

I don't know how much more straight I can be. If you want the Parts, Labor and shipping warranty, you must have it installed at a ATS certified installer. If you don't wanna drive to the nearest ATS certified installer then you don't get the Parts, Labor and shipping warranty for the first year, plain and simple.

And how qualified someone is, has nothing to do with it. It could be the freakin inventor of the Allison himself, if he's not one of our certified installers then you don't get parts, labor and shipping the first year ;) .

Wade,

Maybe ATS should post a list on the ATS Web Site alerting the potential customers of who and where they can go for an install or warranty claims.

This way someone can make an informed decision if they want to go that route as installers may be few and far between.

Thanks for spelling it all out.

T:D NY

Does SC limit their warranty to "certified" installers? Which supporting vendors are certified installers, ATS and SC?


We would not need certified installers or Stage 5 transmissions with better warranties if we got good parts to use the first time.

I'm going to work on a trans this weekend. I'll bring my camera.

My installer warrantied the entire job for a year or 12K miles. It was through ATRA so any ATRA tranny shop could service the warranty work. Not a bad thing IMO. We didn't really talk about the parts as a separate part of the waranty but I guess whatever SC waranty there is would apply too.

Does SC limit their warranty to "certified" installers? Which supporting vendors are certified installers, ATS and SC?


We would not need certified installers or Stage 5 transmissions with better warranties if we got good parts to use the first time.

I'm going to work on a trans this weekend. I'll bring my camera.

:grd:

This is going to be an unpopular opinion:

The ATS warranty is MORE than fair, actually I believe it to be too lenient.

You WILL wear out any clutches known to man if you apply 1000+ ftlb for long enough. If any of you are going to run big HP and use it alot, your "built" trans will eventually wear out. Guaranteed. But it sure beats wearing out the stock trans every 24hrs.

ATS treated me well for stuff that failed. The only reason I did not get new clutches from them is that I am awaiting the "latest and greatest" version. Their warranty is as good if not better than most. Lots of stuff I've bought for performance apps had no warranty other than DOA (dead on arrival). Some things I bought functioned but didn't do what they promised, and I was stuck with them. Superchips and Granatelli come to mind.

McRat, do you think it is fair that your installer or you had to pay for R&R, fluid, etc because your ATS clutches delaminated? Do you think it is fair that you had to buy a second set of clutches from another company to supplement the failed clutches while you wait for ATS to get their crap straight? Why waste your time with ATS when you know what you have works perfect?

McRat, do you think it is fair that your installer or you had to pay for R&R, fluid, etc because your ATS clutches delaminated? Do you think it is fair that you had to buy a second set of clutches from another company to supplement the failed clutches while you wait for ATS to get their crap straight? Why waste your time with ATS when you know what you have works perfect?

It is extremely rare for HiPo parts companies to warranty more than just the parts. This is normal. ATS's warranty is above average but not perfect.

It is not fair to single out ATS when they follow the industry standard. I would expect them to do the parts and labor on failures "in house". It is up to your installer to warranty labor. What happens when an OEM part fails that a 3rd party installed? Do you think GM foots the bill for labor?

I fully expected I would have to have my ATS "freshened" up after some time. I didn't know how long. I don't think I should expect it to go 100k, but after a year and 16k miles of abuse it's holding up just fine. As long as a freak occurance like clutches delaminating doesn't happen, all should be good.

Just trying to bring this thread out of the mud a little.:ro)

Got 80K out of my stock trans. So why not 100K out of my built one?

I don't race or pull.

In my business I run into defective parts on a regular basis. It doesn't matter wether they are aftermarket or oem. My attitude is to suspect all parts as defective untill proven good. I am very carefull and very picky as to what parts I use in my shop. No supplyer will give you anymore than a replacement for a defective part. They assume no liability for towing, fluid, down time or labor. I have an excellent relationship with the vendors that I use and I am always taken care of somewhere down the line when I have to deal with a defect. I do not charge for labor, fluid or parts when this happens on rare occasion. After dealing with this sort of thing for 40 years, I just fix the problem and get the customers vehichle back on the road as soon as possible.
mike

Got 80K out of my stock trans. So why not 100K out of my built one?

I don't race or pull.

What makes you think you won't?

In my business I run into defective parts on a regular basis. It doesn't matter wether they are aftermarket or oem. My attitude is to suspect all parts as defective untill proven good. I am very carefull and very picky as to what parts I use in my shop. No supplyer will give you anymore than a replacement for a defective part. They assume no liability for towing, fluid, down time or labor. I have an excellent relationship with the vendors that I use and I am always taken care of somewhere down the line when I have to deal with a defect. I do not charge for labor, fluid or parts when this happens on rare occasion. After dealing with this sort of thing for 40 years, I just fix the problem and get the customers vehichle back on the road as soon as possible.
mike

Mike this is one of the reasons ,that only you work on our trucks. No :blahblah: you just :grd:

I am going to work on a tranny soon too! If my ATS tranny fails anytime soon, I will not be replacing it with ATS parts. I love my trans, but all of this has put a sour taste in my mouth.

The FACT is: A customer should not have to drop $500 for R&R and $250 for fluid on a tranny that failed because the 6 month-old clutches (or whatever the case may be) were defective! My tranny has about 6,000miles on it and I will be looking for tell-tale signs very soon...stay tuned!

I still don't know what fluid I should be running! :exactly:



If you run into a problem talk to Clint or Wade.IMO if you have a problem very early then possibly there was a problem be it clutches or a build issue,then ATS will work with you most likely.They want happy customers,too!

I was taken care of when in reality they didn't have too!

If you take your tranny out Pulling,Drag racing for 6 months and expect ANY transmission company to warranty FULLY your nuts.I'm surprised they offer that,really now in hine sight.I could see where someone could tare one up almost deliberately and get a fresh one before the year is up,that has to be VERY costly for them.

As Pat said they're warranty goes beyond most so it would be in your best interest to follow it to the letter and have all work done at a ATS installer.

Doesn't get much easier than that. :)

What makes you think you won't?

Oh - I guess there is always that possibility - my buddy with his new M3 thinks his car is fast. I know there are trucks here that can top him in the 1/4.

Need to get some bigger tuning if I am to run with him. Sold my Edge. Putting on an ATS Xcellerator tune today but that wont get there. Enough to spice up the truck though.

What year M3?

Got 80K out of my stock trans. So why not 100K out of my built one?

I don't race or pull.

I sure would like to see my built one go 100k. I only got 6900 miles out of the stocker. C3's were pretty much toast. I suppose I could have backed down the power and it would have lasted a while. But where is the fun in that? :grd:

What year M3?
2006. Just got it.
I don't know but I think they run in the mid 13s stock.

Yeah, actually mid to low 13's. Depending on if it is a convertible or a coupe.

Yeah, actually mid to low 13's. Depending on if it is a convertible or a coupe.
Put on some stock rims and 265 tires and you wont be too far behind.Your friend will definately have that look on his face when he still sees you.

I wish I had stockers to put on. The only thing I can get my hands on are some 305/70/16 which I will try out at the track wednesday night hopefully. Maybe the M3 could come out and play.

Kept my stock wheels but they have worn 285s on them. Need to get some 245s to put on there.....wait....I just said I wasn't going to race this truck.

BTW - truck runs well with the ATS tuning (I think it is the same as PPE). Get an overboost code though. Still no noticably hard shifts or anything funky.

The 285's will work fine for drag-racing. Don't worry about putting 245s back on.

Dont see why its all that hard for people to understand that any company wants thier own shops installing thier stuff. You think GM wants ford shops making money on working on thier stuff? They are trying to offer a competitive advantage to thier dealers. Makes sense realy and if I were in the same boat I would do the same thing as them. If you chose to go with another guy to work on your truck thats your choice and you just better hope he functions like Mike L or other good guys and will take care of the customer.....