OMG

If he wanted my opinion he would have gave it to me! http://www.dieselplace.com/forum/smileys/Ermm.gif

Our conversation went like this.

President: We examined your filter and it was not leaking dirt (very firlmly)

Me: Well how did the dirt get into my intake tube?

P: I dont know? (again very firmly)

M: Maybe it went through all the holes you can see though the filter.

P: There are NO holes in the filter, we held it up to a bright light. (kind of agitated)

M: Did you hold it up to the sun?

P: No (not happy with that question)

M: Well maybe I should drive down there and we can both hold it up to the sun. (oh boy did that make him hot)

P: Maybe you should, But call and make an appointment first. (HUH?)

M: Never mind.

P: What do you want to do now?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
A lot of back and forth went on here.......
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



M: Well I would like to get my money back.

P: We wont give you your money back!

M: OK , well IM not running a filter thats allowing dirt/sand to get to my engine.

P: Our filter isnt allowing that to happen. ( really agaitated)

M: Well I have read at least 7 other posts from other users that say they are having the same problem from my diesel board. Would you like me to have them call you?

P: No I dont care about other people. IM only dealing with you.

M: So you dont care about the other people who are having the exact same problem with your filter (leaking dirt and sun shining through the filter)?

P: No, no light shines through our filter and no dirt got through.

M: Well I pulled a paper filter off and the tube was clean. I put yours on and inspected it 7k later and it was dirty. Now Im runnning a paper and went to the dusty desert and you and I inpsected it and its clean. How do you explain that?

P: I dont, but its not my filter leaking. Maybe you installed it wrong.

M: I checked that. I did not see any evidence of the filter leaking around the edges.

P: Maybe you didnt tighten all the bolts.

M : I did install it correctly.

M: Do you want me to have the 7 other dirt leakers call you so you can get to the bottome of the dirt leak?

P: NO! I dont! (he's getting really pissy here and has been for several minutes. Like why does he have to even talk to a minion like me).
================================================== ======
I finally told him I would just like my money back and he said he would have to THINK about it. It was a matter of principle. I basically said whatever, do what you want but I wont put that filter back on my truck. If it was just me I would try another filter but several others are having the same issue.

So it did not get resolved. I am now stuck with a cut up air filter, replacement or nothing.

Based on this alone I would highly NOT reccommend UNI as an air filter for your truck. I wont say what I really want to right now. I will keep it civil.

So if you were one of the uni users that said you saw dirt. Give Lenny or lanny a call. He is the president. See how he treats you. See how he responds to your dirt leaking filter.

1468 S. Manhattan Avenue, Fullerton, CA 92831
(714) 535-6933




Any explainations of how the dirt got there? To me it had to go through or around the filter. The paper filters dont show this problem on my truck. I did not see channeling around the filter. The tube was completely clean during the install of the uni. Its not leaking at the sensor.

################################################## ######
On Edit...

The President came at me with a "theres nothing wrong with our filter ***

Because of you I will buy a UNI filter. I've come to the conclusion that you are an...., well, let's just say I'm glad I don't have to deal with you outside of this place. http://www.dieselplace.com/forum/smileys/Ermm.gif

The above post came from a worker at UNI! OH and go ahead and run that filter. I will lmao when your truck starts using oil because of dirt getting through.

When the president called me he was not calling to discuss the issue he was calling to TELL me what his opinion was. I was little more then a sounding board.Edited by: problemchild

Because of you I will buy a UNI filter. I've come to the conclusion that you are an...., well, let's just say I'm glad I don't have to deal with you outside of this place. http://www.dieselplace.com/forum/smileys/Ermm.gif


You're not the boss of me!


Now kids, behave! Make nice now...

http://www.dieselplace.com/forum/smileys/Cool.gif





Who works at UNI?

WOW, This guy should be A little more costumer friendly, Maybe we should start A subject line about who and where NOT to buy from, this is total BS What A way to run A company.


At least I know where not to spend my MONEY!!

You didn't actually think he would ever admit it even if there was a problem do you? The last thing he wants to do is end up paying for repairs on a $5k engine when all you paid him was for the filter. Regardless of whether or not the filter is bad, he's never going to admit it. He just can't afford to. Sounds like his best option would be to just send you a check to get you off his back. But, if he does, I bet you'll have to wait quite a while.

Sounds like you should write a letter to one of these consumer gurus in magazines (like in Trailer Life, or something). These guys use the power of a magazine article to try to sway companies one way or the other.

Is my post out of line?

Whats up with GSXRTURBO1's post?Edited by: problemchild

People take years to create a positive reputation, yet you want to destroy this man's business with your single experience. You insist you installed it properly, how do you know this? Did you have a licensed mechanic check it out? I think the dirt was there to start with. This whole escapade of yours has struck me as shady from it's beginnings. In fact, every single one of your posts seem to be negative. That's just the way I see it.

GSXRTURBO1

I dont want to make this a you/me thread.
Im posting the facts. Some people cant handle the facts.

I saw a wet bead all the way around the filter on the black housing top/bottom. There was NO sign of dirt channeling. Thats the very first thing I looked for.

I dont need a mechanic to look at something so simple. I have been working on dirt bikes/ buggies and all my vehicles for 25+ years. I am fully capable of installing an air filter properly. I looked for signs of it being installed incorrectly. I saw none. If I would have saw signs of this I would have fixed it and put it back on.

I am not trying to ruin anyones reputation. I am posting the facts.

Why dont you look at my other post and you will see others who are having the same problem as me.

But I doubt you will look as you are intent on FLAMING me. You make broad statements without any facts.Edited by: problemchild

I don't get that read at all. Bottom line is Problemchild had a bad experience with the UNI filter. All he was looking for was a either a non-defective filter or a refund.


If it was my company the first thing I would have done is sent him a new filter to compare his current one with. If that did not satisfy I would have issued a refund promptly.


How much would that have cost? Not very much at all. How much does negative PR cost?


GSX, the only one trying to destroy their business is UNI. If they had handled the situation correct from the start we probably never would have heard a thing about it.


Sometimes to grow your business you gotta be the one to stand up and take the hit to realize bigger gains in the future.

Uni should have said we are sorry about your experience and proceded to send you anything you requested.

problemchild,

What I do not like about your post is the added opinions like (aggitated). That is you opinion. Not everyone that talks like they are aggitated really are. Same with the rest of your add-ons. Kinda sways things your way in a personality war, don't ya think?

Secondly, he's not here to defend himself.

I don't like seeing posts written in that manner. Sorry... that's MY opinion.

Anybody got holes in their UNI speak up!

problemchild,


Thanks for sharing your bad experience with UNI. This along along with several other UNI experiences on this board made the decision for me. How anyone could downplay this is beyond me since one larger foam filter companies had a history of crappy filter performance. Oh and if he gave your money back he would be admitting guilt, so that aint gonna happen.


Maybe it's too late, but I'd do an oil analysis to see where my silicon part count is. After that, change the dirty oil out. And then keep an ear open for others sharing the same problem. Maybe a small number of you can put your heads together and come up with a plan of action.

Hoot

I made those (agitated) remarks so that EVERYONE would know how he was speaking to me. He was belittling me and talking down to me in a highly agaitated manner.

I was BLOWN AWAY by it. I did remain calm even though I wanted to react.

Even if I am wrong about his manner of speaking Its how I perceived it.

Oh and I compared how he spoke to a sales rep earlier when I was there to how he spoke to me. It was not the same. He was friendly to the rep.Edited by: problemchild

problemchild,


Thanks for sharing your bad experience with UNI. This along along with several other UNI experiences on this board made the decision for me. How anyone could downplay this is beyond me since one larger foam filter companies had a history of crappy filter performance. Oh and if he gave your money back he would be admitting guilt, so that aint gonna happen.


Maybe it's too late, but I'd do an oil analysis to see where my silicon part count is. After that, change the dirty oil out. And then keep an ear open for others sharing the same problem. Maybe a small number of you can put your heads together and come up with a plan of action.

Ray403Dmax,

What filter do you run?
Who else had problems with the UNI? Edited by: hoot

I cant do an oil analysis because I changed the 5wt delvac out right before I changed the air filter (maybe 1500 miles). So I doubt that it would show much.

problemchild, it's not personal. Apparently I'm seeing this differently than you.

Has anyone thought that they just had a few filters that were bad? I'm not trying to defend the way the Pres. handled the situation, but every company is going to make a few defective products. I have had bad experiences with certain things and got really pizzed off, but usually the companys had good customer service and everything worked out OK. Edited by: Mr. Mister

You know that's what these forums are for to address A problem and let others know what your experience is before they buy.


I was thinking of putting one of these on my truck, I'm glad he shared his experience with us, now I won't take the chance with this company seeing how they won't stand behind their product. I did see the pictures he posted, and I can see the holes in the filter.


There are plenty of manufactures that will take your money, what I want is someone that will stand behind their product.


Would you buy A nice new GM truck without A warranty?


No you wouldn't, and neither would I. So why should Problem Child have to bite the bullet for an inferior product?


OK, I know I'm in the minority here, so flame away.

Problemchild, I have a UNI that has 500 miles on it, sitting on the bench. It has the holes just like yours. I bought mine direct from UNI. Do you think I should ship it back to them in your defense?

Problemchild, I have a UNI that has 500 miles on it, sitting on the bench. It has the holes just like yours. I bought mine direct from UNI. Do you think I should ship it back to them*in your defense?
Bradbub, are you following the work we are doing on the other thread about UNI? If this one has holes, send it to me and I will include it in the air filter efficiency testing. The test stand should be operational soon and we can compare it to other filters. 500 miles is virtually new and would not be significant when compared to a new one out of the box. Of course the filter would be returned once the testing was complete. SPICER

It would show Uni the Ripple effect their 'tude is causing.

PC,


Did you pay for the UNI with a credit card? If so initiate a chargeback, let the president of this company do battle with your credit card issuing bank. This is not the best solution, but it gives you a chance not to pay for the defective item. If UNI still has the filter, then you are golden with a chargeback.

As mentioned above .....


If ProblemChild is unhappy do to either performance defect what ever, recourse by UNI "sorry here is your money back ."...


That should be the only bottom line, Period ...... Never argue with the dissatisfied customer ....


I don't have a problem with PC describing the demeanor of the other end of the conversation .... If the Prez was reported as jovial would anyone complain ...??


You either believe PC or you assume he is lying .... A UNI spokes person is welcome to tell the other side of the story let him in on the thread via email or phone call ....


Again could be a fluke in quality,maybe his screws aren't tight (http://www.dieselplace.com/forum/smileys/Embarrased.gif) and PC should have been able to come back with they are stumped as I and the were apologetic and gave me my money back or offered me a new filter ....


UNI like any respectable company has product liability insurance .... Don't make it sound like they will pass the hat for money for a motor or any other consumer claims ....





Mac Edited by: Mackin

I don't get that read at all. Bottom line is Problemchild had a bad experience with the UNI filter. All he was looking for was a either a non-defective filter or a refund.


If it was my company the first thing I would have done is sent him a new filter to compare his current one with. If that did not satisfy I would have issued a refund promptly.


How much would that have cost? Not very much at all. How much does negative PR cost?


GSX, the only one trying to destroy their business is UNI. If they had handled the situation correct from the start we probably never would have heard a thing about it.


Sometimes to grow your business you gotta be the one to stand up and take the hit to realize bigger gains in the future.





I gotta agree with the above.


Bad Uni... Baaaaaaad Uni! http://www.dieselplace.com/forum/smileys/Big Smile.gif

PC,


Did you pay for the UNI with a credit card? If so initiate a chargeback, let the president of this company do battle with your credit card issuing bank. This is not the best solution, but it gives you a chance not to pay for the defective item. If UNI still has the filter, then you are golden with a chargeback.





This sounds like A good plan, but I would give the guy A chance to make it right. He said he would call by Wednesday with his decision, give him till Friday to make it right. Things do come up. Hopefully he's not just blowing you off.

Problemchild, I have a UNI that has 500 miles on it, sitting on the bench. It has the holes just like yours. I bought mine direct from UNI. Do you think I should ship it back to them in your defense?
Bradbub, are you following the work we are doing on the other thread about UNI? If this one has holes, send it to me and I will include it in the air filter efficiency testing. The test stand should be operational soon and we can compare it to other filters. 500 miles is virtually new and would not be significant when compared to a new one out of the box. Of course the filter would be returned once the testing was complete. SPICER

Sorry guys, had a major malfunction on the computer. Spicer I would be happy to send the filter tell where and I will send it!


Thanks

Alrighty then...

Get the Pres to sign up and we'll have a talk with him.

Just my .02


The president should have offered the following IMHO. Refund your money or replace the filter at your option, in return you would have to send back the filter to determine if it is defective. This would then allow the Company to make a better product if necessary, or let you know as a consumer that they could not replicate the problem you had encountered ( I would assume they would want to follow unp on this).


This in my opinion is what it takes to make the CONSUMER happy. This in turn would spread the word about a Company who stand behind it's product and consumers would be spreading the word.


With this said, I guess it's to bads that UNI has taken such a stance, but it's not to late to realize that you may have made a BIG Mistake! http://www.dieselplace.com/forum/smileys/Angry.gif


Fran





I just read you other Post. Way to go! Now we all await the outcome! http://www.dieselplace.com/forum/smileys/Thumbs Down.gif http://www.dieselplace.com/forum/smileys/Throw Up.gifhttp://www.dieselplace.com/forum/smileys/Thumbs Up.gif http://www.dieselplace.com/forum/smileys/Ouch.gif http://www.dieselplace.com/forum/smileys/Confused.gifEdited by: 04wanabemax

..............Secondly, he's not here to defend himself.

I don't like seeing posts written in that manner. Sorry... that's MY opinion.

Anybody got holes in their UNI speak up!


Well, I'm certain he is aware of this forum by now and can participate if he wishes.


I have a uni still in the sealed wrapper and yes ~ has holes. So?

Only thing that bothers me about this whole thing is rite off PC condemmed the company as a whole by saying UNI 100% GARBAGE. Rite away this showes he is mad and wants to condem the product before talking to the factory. My filter (UNI) so far is doing a excellent job there fore they are not 100% garbage and I will continue to use them as long as mine is doing so. I feel if PC would of contacted the company before condemming them he would of gotten better results. My two pennys


Geno

If you have holes in filters and they supposed to be there... that's not good... I agree 100%

You guys have to find out what's up.

Do it and give us some answers. If it proves out to be defective product and UNI doesn't address it, they become mud.

Until then, starting "jump to conclusion" posts doesn't do anybody any good.

Need more pictures.

Thanks PC http://www.dieselplace.com/forum/smileys/Clap.gif


I think you are taking far too much heat, from a few people, for pointing out a problem with a product that could damage or investments. Keep up the good work.


As for UNI ,I won't be purchasing any of their products.

If ProblemChild is unhappy do to either performance defect what ever, recourse by UNI "sorry here is your money back ."...


That should be the only bottom line, Period ...... Never argue with the dissatisfied customer ....





I agree with that 100% ..

The President came at me with a "theres nothing wrong with our filter attitude, its impossible." Then he went on to prove it to himself, not to me. He didnt want to hear anything about holes, sunlight, dirt, other people who have the same problem etc. All he wanted to do was say our filter is perfect and theres no room to argue about it!

Problemchild posts the title "100% garbage" so guys like me will read the post.It worked!


I'm in the retail furniture business so my guess is Uni is nothing more than an "assembler" meaning he does not mfg the foam he just puts it together in a box and markets it.


My guess is he's on the phone with whoever his foam supplier is trying to figure out where the bad batch came from.


Honesty is always the best policy and It may hurt in the short haul but in the long run it'll pay you back 10 fold.


Blake

Is it a valid statement? 100% garbage?

What about the few that have injector problems. Duramax 100% Garbage

Yes, 100% is an exaggeration. Wonder if anyone from Uni can discuss their quality control methods? Do they test products before shipping?


I'm still having problems understanding how a thick dirt tight foam medium can have light shine through illuminating oil so that it glistens and appears to be a hole. That beam of light is a magic bullet worthy of the JFK Warren Commission. </v:stroke></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:ulas></v:path><o:lock aspectratio="t" v:ext="edit"></o:lock></v:shape></v:imagedata></v:shape>

Sorry guys, had a major malfunction on the computer. Spicer I would be happy to send the filter tell where and I will send it!


Thanks





Send that piece of junk computer back RIGHT NOW!! Ask for a total refund, and call Bill Gates personally to let him know that you are EXTREMELY agitated at the fact that he is a multibillionare because he has yet to successfully release a stable operating system.


Isn't it funny how our expectations are different for different products. So when is GM going to switch the ECM over to a MS based OS? Any takers?

Just my .02


The president should have offered the following IMHO. Refund your money or replace the filter at your option, in return you would have to send back the filter to determine if it is defective. This would then allow the Company to make a better product if necessary, or let you know as a consumer that they could not replicate the problem you had encountered ( I would assume they would want to follow unp on this).


This in my opinion is what it takes to make the CONSUMER happy. This in turn would spread the word about a Company who stand behind it's product and consumers would be spreading the word.


With this said, I guess it's to bads that UNI has taken such a stance, but it's not to late to realize that you may have made a BIG Mistake! http://www.dieselplace.com/forum/smileys/Angry.gif


Fran





I just read you other Post. Way to go! Now we all await the outcome! http://www.dieselplace.com/forum/smileys/Thumbs Down.gif http://www.dieselplace.com/forum/smileys/Throw Up.gifhttp://www.dieselplace.com/forum/smileys/Thumbs Up.gif http://www.dieselplace.com/forum/smileys/Ouch.gif http://www.dieselplace.com/forum/smileys/Confused.gif








After you've read the thread titled "Uni -100% junk" do you honestly feel that what you just stated would have made PC happy? He tried it in the court of public opinion before ever conducting any conclusive tests to prove that those were really holes or the filter was the cause of the dirt or contacting the co. That thread is the type of tactic I would expect of a shady defense attorney.


I too would have liked to have seen them refund his money - just so someone here could tell him to move on to other myriad problems.


The real problem is: a refund to a person with that type of attitude only reinforces their belief that they were right all along. The next thread would have been entitled "UNI admits filter is junk because they gave me my money back".


Suicide seems to be the only real solution. No refunds on that, though. <IMG onMouseOver="this.style.cursor='hand'" onMouseOut="

Thanks PC http://www.dieselplace.com/forum/smileys/Clap.gif


I think you are taking far too much heat, from a few people, for pointing out a problem with a product that could damage or investments. Keep up the good work.


As for UNI ,I won't be purchasing any of their products.








If it indeed has holes, yes it could damage your investment.





Perhaps the best time to check for holes is before installing it, rather than after 7,000 mi of dusty driving. Kinda hard to get all of that dirt back out now, isn't it?


I know, hindsight is 20/20. I've got one in the box in the garage. I'm certainly going to look at it before installing.


Just thought of something. The dirt may not have made it into the engine, there's quite a bit of oily plumbing and oily intercooler in between. Maybe PC should remove the intercooler/plumbing and clean it out, weigh whatever comes out...

I read PC as a very up front individual that, depending on the circumstance can be 'in your face' but one w/which we don't have to guess. Did the 100% garbage statement have any immediate convincing value to me? Nope ~ initial read was just someone is upset, lets see why ~ nothing more than that. He is what he is ~ I'm comfortable w/that &amp; I can respect that.


That said ~ I recall someone making a similar statement a couple yrs ago on one of the rv forums and was sued by the company for slander (?) It can get tuff but most of us see a statement as a statement and consider the facts for ourselves.The mystery of the dirt remains however and rather than cast dispersion, I rather like to see the final conclusions. Gotta be something we aren't seeing ~

My initial read of that thread was also that someone is upset.


Do upset people think rationally or do they act emotionally? Do they troubleshoot logically or jump to conclusions?


There is a very good reason why the US Govt' has not placed women on board submarines.


It would not be prudent to place 120 hormonal, emotional females in control of a nuclear propelled, undetectable, nuclear weapons capable platform.


It has nothing to do with clogging the plumbing with tampons. Well, maybe a little....

My initial read of that thread was also that someone is upset.


Do upset people think rationally or do they act emotionally? Do they troubleshoot logically or jump to conclusions?


There is a very good reason why the US Govt' has not placed women on board submarines.


It would not be prudent to place 120 hormonal, emotional females in control of a nuclear propelled, undetectable, nuclear weapons capable platform.


It has nothing to do with clogging the plumbing with tampons. Well, maybe a little....





This from someone fresh out of a divorce I'll bet .... Moving north to Frisco had enough ??


Mac http://www.dieselplace.com/forum/smileys/Embarrased.gif

No matter what the outcome, Problem Child is over his limit for problems for the rest of February and can't post anymore "problems" until March! You guys decide if it's March 2004 or '05 or '06...LOL


Just kidding of course, but that's what we are all here for to find out what works and what doesn't. If PC (does not stand for politically correct by the way LOL) brought this issue to the table and he was the only one with it, then you would have to conclude it was an isolated issue or perhaps suspect in nature, but the second I saw 2-3 maybe 4 others confirm the issue with holes in their UNI's, then the issue became credible and a concern for those who have UNI's.


Everything else since then was relevant regardless of the posture taken by the parties involved.


PC and others have UNI filters with 'black holes" sucking in everything in the universe. Captain UNI decides to stonewall the issue up front and who know what he's doing behind the scenes, hopefuly he's ripping his supplier or design engineers a new "hole". Agreed he could have defussed the issue by sending a new filter or a pro-rated refund (-7K) in the worse case and then gone on his rant to "fix" the problem.


If his ego is large then he may not see the need to "fix" anything, because he's perfect and this could not possibly happen in his perfect world!


The human race has suffered immensely from ego/cash driven Corp types who have unleashed thousands of products that have killed and maimed "we the people" not to mention the pre-mature destruction of material things (like engines/trannys/houses etc).


Eventually after much stonewalling and protestations they are forced to re-call a product. I am not addressing those better companies that voluntarily recall a problem product as soon as they are indentified. Rather it's those who know it's bad, but don't shut it down until they get rid of the last of the inventory or ship it to other markets overseas etc.


There are thousands of these type products and the most widely know is probably cigarettes followed by the Pinto, Weyheuser house siding and the list could go on forever almost.


If UNI does not address the "problem" the word will spread and they will either fail as a company or move on to another product. Meantime unsuspecting consumers continue to buy down the inventory and it's only through forums like this in the "Public Domain" that can give others a heads up so they can decide what to do. In the end we all have to take the info we have and make the best decision we can with it, whatever that may be.


This is my personal opinion only and I am not advocating any action other than for each to take the info, evaluate it and make your own best decision.....can't sue me for that!


Besides, I told you before my daughter is a lawyer and she owes me! LOL


Edited by: Chevysrus

careful dont make me close this threadhttp://www.dieselplace.com/forum/smileys/HiHi.gifthere is still hope, banks is still around http://www.dieselplace.com/forum/smileys/HiHi.gif Edited by: sdaver

The "Big Spoon" checks in.


Stirring the pot again?http://www.dieselplace.com/forum/smileys/Big Smile.gif

So my take on this is UNI-Filters is one of probably a handful of companies in the world that has made a 100% flawless product since day one of production.

Is there a Nobel Prize Awarded for this?
If not, I guess JD POWERS might be giving them a call?

Dirtyoldman.
In another thread, You buck the sarcasm but yet you ask if PC fudged up?

Heck! a monkey could install one of these!

PC stated without a shred of doubt in his mind that he installed it correctly. Let's leave it at that.

Would you want to be questioned like this and be accused of lying or being mechanically ignorant!

I bet you wouldn't stand for it!!

Let UNI do the right thing and give him whatever it is that he wants from them (apology, replacement etc...) or face the music with bad publicity.

I was contemplating buying one, still am, if UNI can fix the problem/narrow it down to a bad batch or whatever.

If I sold these, I would stop doing so until they resolved the issue, not bash/blame it on the consumer (as at least one dealer of the UNI filter has). It's bad for business on UNI's end and the Dealers end. Maybe that dealer should go to bat for PC even if
he didn't sell it to him. Now that would be going beyond the call of service.


JMHO

Pepperidge

p.s. 100% useless garbage is what "his" filter was Edited by: pepperidge

If you bought it direct from Uni then they should do a refund. If it was bought from another vender then they should do the refund. When Amsoil had the problem with the gaskets comong off the new Flozair I replaced filters that were not even bought from me. I then put them all in a box shipped them back to Amsoil. Amsoil then paid me for them plus all the shipping. If the dealers will stand behind them and take up the issue direct with Uni things would work out without all the hot tempers.

Greg

I HAVE THE BIG 11" CONE UNI WITH THE EXTRA OUTER COVER ON THE END OF A FIPK K&N TUBE! IT WORKS GREAT NOT A SPEC OF DUST.

Greg,

It doesn't suprise me that you would do this for others.

In my book you have always been a stand up kinda guy. Too bad all vendors and d ealers don't operate that way.

You know I don't even know who sold PC his UNI, but it doesn't really matter. The after effect of this wiil hhurt UNI more than PC, I guess they are too dumb to realize this, and would rather lose business than to resolve a simple "customer is always right" situation

Pepperidge

In my book you have always been a stand up kinda guy. Too bad all vendors and d ealers don't operate that way.
Pepperidge


Nice work Greg! And I agree, it is too bad all can't operate this way. But then again, that's what separates the good from the bad.

careful dont make me close this threadhttp://www.dieselplace.com/forum/smileys/HiHi.gifthere is still hope, banks is still around http://www.dieselplace.com/forum/smileys/HiHi.gif


Close it down Dave this crap is nonsence.


Geno

Boy---ooooooohhhhhhh---Boy. Now I know why I love my paper filter and why I simply replace it on a regular basis!---http://www.dieselplace.com/forum/smileys/Approve.gif---Phil

I agree with Mackin! It would have been better to offer a refund or new filter. There are people who have seen this post that won't buy a uni now. I haven't bought anything because of K&N debate, and now uni. I won't buy either now and will probably hang with paper. Cheaper in the long run to have refunded or replaced and would have had more customers.

This is in reply to my previous post as I may not hve been clear in all aspects of my post ( last post of page #1 ).


I did not take side with either UNI or PC. What I had done was write what would have been the RIGHT thing to do by UNI. I would have thought UNI would have wanted to do some testing on that filter to determine if it was defective to see if they did have some type of issue with their product. Once testing had been completed then they could inform the customer that either they did find a problem, or that they couldn't replicate the problem.


By refunding PC his money or the option for another filter in my mind, they would have shown that they are a company whos values are to SATISFY the CUSTOMER no matter what........Would that be an admition of making a faulty product? Not in my mind, it would be saying the customer is not satisfied with our product, hence a refund is due plain and simple. I also am interested in using the UNI, but I don't know if I will after this!


Now I know this may be a fairy tale approach on how company's should act, but I have seen many that do business in this fashion. My wifes business is one of them.


In closing I would hope UNI, irregardless of PC's aproach would have done one of the two options above, but at this point it doesn't appear that will happen. In my opinoin this is how a business is run................Fran

If you don't treat others with respect, they owe no such reciprocity to you. Regardless of intent, some people come off sounding like this. Stuff happens. I hope something breaks in this case so we can all put it to rest. I can't help but feel that it will now be difficult for anyone else calling UNI to get any kind of quality conversation out of them, if any was possible to begin with. I would agree with the other poster that mentioned that you can be sure UNI is in discussion with the mfg. of the foam they use. I'd be highly surprised if they are just kissing this off. And I'm sure it would have taken but a gentle nudge to accomplish the same thing.

HEY

How does anyone know how I spoke to UNI?

Damn sure Kennedy doesnt know!

I can tell you this.

The UNI president was the one who was not nice.

If the UNI president told kennedy I wasnt nice to him then he's not telling the truth.

If kennedy made it up well then I feel sorry for him.


But I can tell you this. The UNI prez was less then helpful. Less then Nice. And had his mind made up before we even spoke.

The bottom line is this Problem Child..

We all agree since you are having problems they simply should have sent you a refund and spoken politely to you on the fone cause..

The customer is ALWAYS right.

No sarcasm intended.

The bottom line is this Problem Child..

We all agree since you are having problems they simply should have sent you a refund and spoken politely to you on the fone cause..

The customer is ALWAYS right.

No sarcasm intended.


Hoot,

I wish I could say you were right on this one.
There are others and a vendor that do not prescribe to the logical solution that should have been taken with PC. They feel they use the product (don't want to feel they got screwed or they truly want to beleive it is a superior product) or they sell the product (don't want to lose business). I sure wish UNI would've done the right thing and we would not have to be debating this crappola.

Of course if PC hadn't called this to our attention some would still be driving around with holes in their uni. I truly feel for the ones out there that don't know about these problems driving around with the holes.

Maybe Uni should send out a mailing to all who registered their product notifying them to check the filter for the holes, and offer to replace if any are present.


JMHO
Edited by: pepperidge

Pepper


Did you Uni have holes


Geo

I'm making a UNIlateral decision. No further posts on this subject!

Geno,

Didn't buy one. I was about to, then this topic showed up.

I'm still on the fence on my purchase. If uni makes some sort of statement about what went wrong (a bad batch of foam from supplier or something like that )

But if they take the stance that they think their product is 100% okay when the pic's "to me" clearly show the holes. Then I will not purchase and will also recommend to others not to purchase their product.

I am going to make a web site about my dealings with UNI.
I have already cost them more then the 30.00 dollars it would have taken to get me off their back.

But refusing to help me or listen to me just makes me madder then a pistol.

I will spend the next several years talking about the UNI issue.

By the time its all said and done how many filter sales did I cost them?

100's
1000's
???

These things have ripple effects too. This may cost them 50,000 dollars to ****** me over like they did.

I talked 23 people out of buying a silverado gasser because of piston slap. Thats 30k x 23 which is about 3/4 of a million dollars.

Hey UNi bring it on.........

Kennedy and the UNI prez are wrong.

Here are the facts........

Removed fairly new and very clean paper oem from box.
Inspected tube and and upper lid for dirt contamination, found none.

Compared UNI filter to old paper for size and fit.

Held UNI up to the sun, saw hundreds of tiny light holes.

Wondered if it would work ok

Installed it because everyone here said they were so great.

Made sure it had a wet bead of oil around the rubber.

Fit lid down and tightened bolts a little at a time until snug/tight.

Drove truck 7k miles.

During oil change removed filter lid to check filter tube (worried about all the holes in filter).

Found HEAVY dust and sand contamination.

Inspected wet seal around rubber for channeling dirt and/or leaking dirt around the filter, saw none. It was perfectly clean around the wet bead/seal.

Concluded contamination went THROUGH THE FILTER!

Cleaned tube and lid.

Bought new Napa oem paper and installed.

Drover 2k in dusty desert dirt road conditions.

Drove down to UNI to return filter and talk the them.

Walked out to truck and asked them to look at my tube after runnning the paper filter 2k in high dirt conditions.

Tube and lid were Completely free of dirt.



So you tell me. How did the dirt get there? Logic says it went trhough the filter. No dirt before uni and no dirt after would have you conclude the air ducting system is not leaking at the filter minder or etc...




It had to go through the filter. Others have said they had dirt as well. I am not the only one. Kennedy and UNi presidents test is flawed. I cant explain it.

You can still take my BUY MY TRUCK FROM ME CHALLANGE if your so sure your right.

If you are 100% sure your right what do you have to lose?

Money where your mouth is......Edited by: problemchild

I am going to make a web site about my dealings with UNI.
I have already cost them more then the 30.00 dollars it would have taken to get me off their back.

But refusing to help me or listen to me just makes me madder then a pistol.

I will spend the next several years talking about the UNI issue.

By the time its all said and done how many filter sales did I cost them?

100's
1000's
???

These things have ripple effects too. This may cost them 50,000 dollars to ****** me over like they did.

I talked 23 people out of buying a silverado gasser because of piston slap. Thats 30k x 23 which is about 3/4 of a million dollars.

Hey UNi bring it on.........


Problemchild


Send me the link for this sight your going to make, either pm me with it or post it here.


Thanks

Problem Starter


You gonna start a web about not mixing syn an dino oil http://www.dieselplace.com/forum/smileys/Ermm.gifhttp://www.dieselplace.com/forum/smileys/Ermm.gif


Geno

I'm on vacation for a week and am unsubscribing to the Uni threads, so as not to ahve 1000 messages in my inbox when I get home. I'll pick up where we left off next Mon. 3/1/04

Pepperidge

back to top!

Did this thing get settled while I was gone?

Kennedy and the UNI prez are wrong.
.

Oh yeah ! http://www.dieselplace.com/forum/smileys/HiHi.gif http://www.dieselplace.com/forum/smileys/HiHi.gif http://www.dieselplace.com/forum/smileys/HiHi.gif

I think those 2 http://www.dieselplace.com/forum/smileys/Clown.gif went to the same school of salsmanship and customer service :D

Fact is FOAM is NOT a good filter medium no matter who makes the filter or how many layers of foam...

I explained a couple times in the other threads about the problems of using foam filters.

Kennedy and the UNI prez are wrong.
.

Oh yeah ! http://www.dieselplace.com/forum/smileys/HiHi.gif http://www.dieselplace.com/forum/smileys/HiHi.gif http://www.dieselplace.com/forum/smileys/HiHi.gif

I think those 2 http://www.dieselplace.com/forum/smileys/Clown.gif went to the same school of salsmanship and customer service :D

Fact is FOAM is NOT a good filter medium no matter who makes the filter or how many layers of foam...

I explained a couple times in the other threads about the problems of using foam filters.




Without taking sides here, I am interested if you have any data to back up the statement that foam is not a good media for filtration.


I know this topic has been discussed before, any scientific proof you can share with us or are you just PONTIFICATING ?????





Thttp://www.dieselplace.com/forum/smileys/Clown.gifNY

&lt;snip&gt;


Fact is FOAM is NOT a good filter medium no matter who makes the filter or how many layers of foam...

I explained a couple times in the other threads about the problems of using foam filters.







Why does any off-road motorcycle come with a foam element filter? In fact, you can't even buy paper filters for them.


I've been to enough hot, dry, dusty motorcycle races to know that I can take my filter off afterwards, it will be completely black and suffocating the bike, but there won't be a trace of dust in the intake..


Unless the filter was installed incorrectly or not oiled properly.

GMC-2002-Dmax'
The problem is there IS NO DATA on either side. There are certainly lofty claims, but no aftermarket manufacturer has been willing to share data comparing themselves to other filters(particularly OE paper). There are intentions of an independent study that I am currently working on, but I will not begin testing until I am confident in the test stand.

Camstyn, This is an opinion based on common sense, but I would think that because of the potential exposure to water and mud, etc., that paper filters would be at risk of collapse on a dirt bike. A re-usable, washable filter is a better option, not to mention the heavy dust conditions where a foam filter is capable of good flow even after heavy loading. SPICER

The only reason I asked a general question is I can see where this is going............http://www.dieselplace.com/forum/smileys/Ermm.gif.


I have been around long enough to have seen many times the Amsoil Foam vs. K &amp; N filter wars........





Spicer, we appreciate a controlled and unbiased testing of the filters. Let's hope we can get the facts without the Big Companies supplying them.





Thttp://www.dieselplace.com/forum/smileys/Clown.gifNY

Spicer, we appreciate a controlled and unbiased testing of the filters. Let's hope we can get the facts without the Big Companies supplying them.


*


Thttp://www.dieselplace.com/forum/smileys/Clown.gifNY


*


*
Big companies suppling facts. It can be almost assumed that if a big company supplies it, it will be anything BUT documented fact. More like "misleading, skewed, misrepresented, or otherwise unfactual propoganda". Aftermarket companies LOVE to use adjectives like "superior, unsurpassed, high efficiency, complete, etc..." And if there is any data, a keen eye will realize that it STILL doesn't back up their claims. All that it would take is for a company producing the most efficient filter to generate some independent lab results and publish it.

In my opinion, and this is just an opinion, after market air filters have a puny portion of the market share of air filters sold. The big dogs like ACDelco find it cost prohibitive to dispute and contend the overinflated claims of these aftermarket companies. It just wouldn't pay to invest in an advertising campaign to regain a fraction of a percent of sales lost to aftermarket manufacturers. SPICER

PC, I do not agree with you for many reasons. One is that you constantly seem to be knocking brand X oil or Filters etc. The ones you like are Goldon, the ones you dont are crap. Pretty much you could sum up my view by saying I think you are overly dramatic.


HOWEVER ! Based on every thing else I have read and seen I would not buy anything from either John Kennedy OR UNI ! Both of theese two need to learn how to be responsible and treat their customers better. I am not sure UNI should have given you your $ back but they should have offered you a replacement filter.


Me I am still running a K&amp;N so my truck will probably die any day.http://www.dieselplace.com/forum/smileys/Embarrased.gifEdited by: BlueMaxxxx

Based on every thing else I have read and seen I would not buy anything from either John Kennedy OR UNI ! Both of theese two need to learn how to be responsible and treat their customers better.http://www.dieselplace.com/forum/smileys/Embarrased.gif

Well said, I COUND NOT AGREE MORE! http://www.dieselplace.com/forum/smileys/Thumbs Up.gif http://www.dieselplace.com/forum/smileys/Thumbs Up.gif http://www.dieselplace.com/forum/smileys/Thumbs Up.gif

Treating intelligent customers like idiots is not the right way to do business.

Dieselpro,


GOOZE-BA-BA