Is there a way to determine if a dealer has a good or even "certified" diesel mechanic prior to visiting that dealer? In other words, are there any training classes or certifications that one can inquire about prior to visiting a dealer for engine work?

At my dealership, they have the diplomas of all the techs hanging on the showroom wall. Out of 9 techs, they have 2 certified techs, 4 master techs, and 3 master/diesel techs.





BillEdited by: Redapple

You could ask them.

Check this out (http://dieselplace.com/forum/forum_posts.asp?TID=3777&KW=GMCsid)Edited by: hoot

Good salesmen will usually drop a hint about the best service writers. It may be more difficult to learn about the best techs.

Ask to talk to the ' guy who works on d-max's' . Take him out to lunch, 6 or 8 bucks for his lunch is a small price to pay in order to see if he is the one you want working on your truck. Most here know enough of what to ask and will be able to pinpoint weather or not they want him working on there truck.


You can also look for:


ASE cert
GM Master Cert
references from other d-max owners in your area

[QUOTE=dmaxalliTech]


Ask to talk to the ' guy who works on d-max's' . Take him out to lunch, 6 or 8 bucks for his lunch is a small price to pay in order to see if he is the one you want working on your truck. Your not looking for a free lunch are you http://dieselplace.com/forum/smileys/Big%20Smile.gifLOLEdited by: cricket

a dedicated DURAMAX tech would work on your truck while you went and picked up lunch.

Tom, a dedicated Duramax tech wont miss the opportunity for a free lunch, your truck can waithttp://www.dieselplace.com/forum/smileys/HiHi.gif

600hp / 2000ftlbs @ 1200 rpm 400,000 miles still on the same set of injectors on #2 only 2002 http://www.dieselplace.com/forum/uploads/toms_truck4.jpgpete

Which Engine!!http://www.dieselplace.com/forum/smileys/Confused.gif

i agree take me out to lunch give me one hour to seel you on my abilities and heck i'll even give you my training record or resume.call and ask to talk to the tech that works the most with the d/max or the one who is certified.you'll get an answer.

Just ask to meet the guy who does most or all the diesel work, You will be able to tell if he is on the ball enough to work on your truck! If he or the service writers seem more like used car salesmen this is not a place you want to deal with. As stated in prev post not all good tech's have master cert's from the manufacture or other, But they still know there sht! Not all master tech's are great techs, Just cause a piece of paper says so. Good techs are first good people, Take that first impression from the tech when you meet him, and you will know.





Robert

a good tech will ask to talk to the customer himself to get the complaint right the first time. he must then identify the cause of the complaint and then make the corections to the cause and get it right the first time.