I have an 03 3500 dually that has an excessively bright high beam indicator light. When I bought the truck with 22,000 miles on it I took it the dealer and they updated the soft wear per the SB and fixed the light.

A short time later the speedometer went bad and they replaced the instrument cluster. The bright indicator problem came back.

I have been back in so many times with this problem that it is not even funny. They keep telling me the software update is loaded. I think that the software at GM or the trucks computer (whereever it is recorded) shows it to be loaded but the speedometer module doesn't have it loaded. Either that is the case or the speedometer module is defective. They claim to have called GM tech service (this was after I called GM) and tech service says they can't override the program to reload the software.

I may not be the smartest person about computers and etc. but it seems to me that something is wrong in what they are telling me. It also seems that the techs just do not want to take the time to resolve this, nor does the service manager and writer. Therefore Bankston Chev in North Richland Hills, TX will no longer get my business and probably my two sons will go elsewhere. But I am sure they could careless.

Is there a solution to this issue other than putting tape over the light?

Tom Cobb

Find a new dealer.

Instead of a new dealer, ask your dealer to start over, When we plug in tech 2 and request info for reprogramming issues, the tech 2 screen says is this the right VIN, Ask your dealer to say no, and reprogram the PCM and the IPC and it should work. I have done it many times.

I will try that but you would think out of at least 6-8 times they would do it. Who knows maybe they are dumber than I thought.

Tom

I never knew there was a fix for this! I just put a small square of window tint over the bright indicator. I got sick of stuffing a shirt or towel into the speedo cluster on my trips to Wyoming.

Keith and Frank at Huffines Chevrolet in Plano service center are car freaks who have great customer relations. They should be able to help you out if you are looking at another place to go to.

Thanks. That is a little far since I live in Hurst. Right now I will go almost anywhere to get this fixed. I may give them the opportunity to fix it.

I went back to Bankston with jgreenlees info above and they couldn't figure out how to do that either. I then went to Classic Chev in Grapevine and the service advisor says the tech said they have reprogrammed it but the tech put a copy of the printout in the truck with a note on it that it is already installed. In the daylight it looks the same. I will check it after dark tonight and see if it did.

It blows my mind to think I have wasted so much time for such a simple fix, and because no one can seem to delete the software and reinstall it. I am about ready to give up and put the tape back on it. I will call GM about this one more time before I quit.

Tom

I checked the light out after it got dark and it has been dimmed. I really would like it be a little dimmer than it is but at least it is not so bright that it blinds me like it did before.

Amazing what happens when you find someone who is knows what they are doing.

Tom Cobb

I'm glad you got it fixed!