I joyfully took delivery of my new truck about a month ago. Unfurtunately I should have looked at it a little closer.

After it sat in the garage about 2 weeks, I finally had time to get it cleaned up and waxed. Boy was I surprised when I found overspray all over the cab and hood. On closer inspection and a trip to the dealer we figured out that the drivers side bed side was repaired after the truck was built.

Now I am the proud owner a new 48k truck with a mismatched area in the paint on the bedside, overspray between the cab and bed and between the bumper and bed. The inside of the fuel door has tape lines in the clear where they taped it off and the door has a real nice run in the clear. The whole job looks like a vo-tech kid did it.

My bad for not checking out a new vehicle like it was a used car. Had I looked closer, I would have told them to order me a different truck. The dealer is trying to get ahold a regional rep, but so far noone will return a call on this issue.

I guess the old buyer beware holds true even on a new truck.

That sucks man I wonder what happened. I would think the dealer would fix this issue without needing a rep. Maybe they are hoping you get tired and drop the issue?

Dealer doesn't want to do anything with it until approved by GM.
They made very little on the sale, because my brother is sales manager.

Whatever happened to it was in Fort Wayne at factory.

I'm assuming that I'm just gonna take it in the rear, but it would be nice if someone would at least aknowledge that the screwed up.

thats pathetic that they would even deliver a product like that, especially for the amount of money you paid for it. I had a friend buy a new ford 1/2 ton last year, I think he paid 40k for, and he had it in the paint shop at the dealer 3 or 4 times because the paint was so crappy, and they finally just had to re-do it, hope they take care of it for you.

thats pathetic that they would even deliver a product like that, especially for the amount of money you paid for it. I had a friend buy a new ford 1/2 ton last year, I think he paid 40k for, and he had it in the paint shop at the dealer 3 or 4 times because the paint was so crappy, and they finally just had to re-do it, hope they take care of it for you.

The bad part is it is going in the body shop later this week to fix the drivers door for a run in the clear that had peeled off the bottom corner of the door before delivery. We did see this one up front. Has a matching run on the passenger door that will need wet sanded and buffed.

Sounds like your truck was put together on a Friday at about 4:59 p.m. I would be sooo frickin livid. I would take that truck and park it right on the dealership lot and demand they fix it now.........That is total B.S. Don't give up on this one and take it in the shorts. Start making some calls and start raising hell. I don't care if they made a penny or lost money on the deal. It's a brand new truck, that is showing blatant shoddy construction.

Oh, I haven't given up yet. I'll keep yelling till someone hears me, that's for sure.

I really like the truck though, but I'm amazed that they thought the work done to it was acceptable. Doesn't sit well for Chevy's quality control in my mind.

I wouldn't stop pushing until I got a whole new truck. GM committed fraud by delivering a "new" truck to the dealer that was damaged and not in new condition. Who knows what else may be damaged on the truck that won't show up until it's out of warranty and then its "not GM's problem anymore." Demand a new truck! If GM does not deliver then I think you have an open and shut fraud case that would cost them a lot more than the price of a new ride.

I'm trying to be calm and see what goes down first.
I really don't expect to get a new truck.
But, I do want this one made right.

After buying 15 new GM vehicles in the last 20 years, if this issue isn't addressed, I'll be looking elsewhere next time. I priced a new Superduty
before ordering this truck (the ford was cheaper), but I've always been a Chevy guy. Next time price may decide.

I hope a good body guy will be repairing that beast. All the body work that I see getting done where I work only lasts a couple years then there's a big rust hole in the fender or something.


Did you actually see the truck get backed of the hauler? I've been working at a dealership for almost 10 years now and I know at my work if a vehicle comes in with a dent or scratch it just goes to the body shop at my work and they do a quick hack job on it

Paint defects of any kind are covered for the first 12/12 regardless, so why is there ANY arguing. Tell them, fix it, and fix it right. And your warranty also covers transportation costs if they keep your ride overnight.

yeah my 09 had a piece of black lint painted (white truck) in to the front drivers fender and they took care of it no questions. sucked that they had to paint my brand new truck but they took care of it....

The damage and repair was definitely done at the factory.
I was there and saw the truck 20 minutes after it came off the carrier and picked it up less than 24 hours later. So, the dealer had no time to fix anything on it.

I am still holding faith that it will be repaired correctly without me having to get too vocal. I have to believe that any rep will look at it and agree that it's not acceptable.

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Have you yourself tried calling gm cust service or a rep. you may get better results if you tell them you are a gm guy To the core and this experience may change your next purchase to the blue oval. They should have a record of how many new gm vehicles you have purchased and that usually helps. I know that usually works for Chrysler products and a rep will be out in 3-4 days to look at it or just you the ok over the phone.

Update on my quest to get truck fixed.

After 5 weeks of being stroked by several lowlevel reps, I am now waiting to be contacted by the regional manager. Noone so far has commited to fixing the truck correctly.
My faith that GM will make it right is leaving quickly and my efforts to be pleasant with them are over.

Not looking good for me to buy an future GM products!

Update on my quest to get truck fixed.

After 5 weeks of being stroked by several lowlevel reps, I am now waiting to be contacted by the regional manager. Noone so far has commited to fixing the truck correctly.
My faith that GM will make it right is leaving quickly and my efforts to be pleasant with them are over.

Not looking good for me to buy an future GM products!

GM- good products but lousy customer service/"loyalty"...unfortunately it seems Ford are the same way, they'll fight tooth and nail nowadays to not payout for customers who have bought new yet been wronged

Spent 20 minutes talking to the district manager.
Apparently there is no record that the truck was repaired at the factory.
I told her that Hellen Keller could tell that the truck was repaired.

I get the feeling that someone at the factory tried to pull a fast one on whatever damage it had.

They are now suppposed to be sending a factory rep to look at the truck.

I'm not holding my breath on how that will play out.

Heymcall and other dealer techs on here will agree with me that this kind of thing happens all the time and it does not matter what brand vehicle it is. These things get dented up in parking lots at the factory, they get damaged going on and off the carrier and i have seen most vehicles get damaged right at the dealership. Even i myself damaged a new car that had been sold and was being delivered that day. I was going to do an undercoat on it and one of lift legs kicked out letting the car fall of the lift, the nose took a minor hit but the lift leg put a big gouge right up the door.

The tech who did the PDI should have picked up on it when they drove it and did their look around. You be amazed at some of the things i found wrong during a PDI. Loose tie rods, loose body mounts, bad tires, oil leaks, various bolts or nuts cross threaded and not tightened all the way, etc.

[quote=woodchuck2;4045095]Heymcall and other dealer techs on here will agree with me that this kind of thing happens all the time and it does not matter what brand vehicle it is. These things get dented up in parking lots at the factory, they get damaged going on and off the carrier and i have seen most vehicles get damaged right at the dealership.]

I understand that sh*t happens. My issue is that the truck has been repaired and noone is able (or willing) to tell what the extent of the damage was that they repaired and that it wasn't disclosed before I purchased.
I have consistantly stuck to the position that if they will tell me how bad the damage was, and it's only minor, the truck can be repaired. But, they have to do alot better job. My problem is that GM service and customer relations have spent the last 6 weeks giving me a huge run around without committing to fix the truck correctly or explaining what happened to it to begin with.

I'm sure the whoever bought the car you dropped was aware of the damage before they signed on the dotted line.

I understand that sh*t happens. My issue is that the truck has been repaired and noone is able (or willing) to tell what the extent of the damage was that they repaired and that it wasn't disclosed before I purchased.
I have consistantly stuck to the position that if they will tell me how bad the damage was, and it's only minor, the truck can be repaired. But, they have to do alot better job. My problem is that GM service and customer relations have spent the last 6 weeks giving me a huge run around without committing to fix the truck correctly or explaining what happened to it to begin with.

I'm sure the whoever bought the car you dropped was aware of the damage before they signed on the dotted line.


Take the truck to the "most reputable" body shop in town and have it looked over (and quoted). Most shops will do it for no charge. Most shops have a magnet they use to determine paint and putty thickness, non-intrusively.
This way, there will be no "haggling" or surprises when they look it over.

As for an explanation, you may never get that one. BUT, you can have your truck repaired correctly.

They appear to be doing anything to make a sale these days. I feel they sold you a New Vehicle when it should have said "AS NEW". I think this is a case of false advertisement. Not sure what I would do. That is (to me) a lot of money to not be getting the goods that I thought I was getting. I don't know, maybe I would accept it if they would redo it, make it right and sign a paper saying that it was repainted before delivery was accepted. Stating any further problems could be handled at a dealership even out of warranty. Good luck. Keep us posted on how this turns out.

If it was me, I would be telling them to order in a whole new truck. There is no way in hell I would accept a vehicle that has been damaged, unless they are willing to knock $10,000 off the price because now, it is a damaged vehicle.

You can bet that the damaged area will be the first place to start to rust. I don't care how good the body shop is, they will never be as good as factory paint.

Well, 8 weeks in and still no resolve on the truck.

They have agrred that the truck needs repainted, but refuse to disclose what happened to it. The latest excuse was that the computer system was down so they couldn't look it up. When I asked what kind of warranty the repaired paint will have, all I get, is it will be fixed to GM spec's. So, after 12/12 I'm on my own. F'in factory rep was at dealership (1/4 mile away) and never came to see truck or speak with me about it.

I started into this figuring if the damage was minor and they fix it right with some type of extended warranty (so I'm not stuck fixing it again in 3 years),
I would forgive and forget. But as far as I can tell, they are going to continue denying that anything is wrong with shipping a 50k vehicle in this condition.

Now I'm stuck deciding if it's worth my effort to get a lawyer involved.

That's what GM wants you to do... get tired of fighting about it and just let them paint it and walk away. I'd call a lawyer and see what they have to say about the whole thing. You paid for a brand new truck not a repainted truck...

My 2001 Cadillac STS after 4+ trouble free years, one day wouldn't start in the garage. Everything electrical worked and the battery was only about a month old. I had just purchased a GM factory warranty for an additional 4 yrs. The car had only 12,000 miles on it. To make a long story short, over the next 3 weeks the dealer had to tow it in 6 times for the same problem. Each time they replaced the starter assuring me it was the problem. The 7th time, when the dealer called me to pick it up, I drove it next door to the Honda dealer and traded it for a new Honda. The only time I've ever been back to the Honda dealer, was to buy another one. If I didn't need my fat assed truck, I'd have another Honda. Oh, I did buy a Honda generator for my fiver. I carry it proudly in the bed of my LBZ. It starts every time.

I would make them give me a new truck that is bs. If I bought a used truck with paint runs and such from a dealer I would take it back and bitch until it was fixed. You should go park in close to some new ones at the dealer you bought it from and set it on fire and you will get a new truck and piss them off. First crash it through the building then light it up. Tell them the throttle stuck wide open.

I agree that they figure if they stroke me long enough I'll give in.
They don't know me very well either.

I have been, in my mind, very reasonable about the whole situation.
But that doesn't seem to be getting me anywhere. If there is no guarentee on the repaired area I will not accept it being repaired again. It looks like I'm gonna have to get more aggressive with them.

Sad thing is, in the last 30 years I've only driven GM vehicles, and I've bought 15 new ones in the last 20. There won't be a 16th after this!

I can now tell ya'll that GM doesn't give one sh$t how you feel about thier product. Just got what I am assuming will be the last call from customer service on my issue. They have finally said that they have no intention of telling me what happened to the truck. They will repaint it but won't give any additional warranty on the paint.
I told the woman that this will be the last GM vehicle I ever buy. Her only response was "sorry to hear that".
I've spoken with a lawyer whogives me a 50-50 shot of getting anything out of them over this, since in the state of Pa. the damage has to exceed 3% of window and it had to happen after the truck left the building at the factory.

I am now tempted to tell them to shove the repaint up their a$$, and spend the rest of the time I own it showing everyone I know what GM sees as acceptable quality!

I never expected that they would replace the truck, but it would have been nice if someone would have the courtesy to meet me face to face and atleast admit they screwed me!, and make some effort to make it up to me.

Guess you live and learn. I'll never take delivery on a new vehicle without going over it before I sign (at the Ford dealer).

Rant over.

I can tell you picking up a vehicle at night can be a mistake also. When I picked up my Ford it had hard water spots that I couldn't get out of the paint. Didn't see them at time of delivery. It's all good now, when the engine went out at 14800. miles I traded it for the Chevy and have been satisfied.

...They have finally said that they have no intention of telling me what happened to the truck. They will repaint it but won't give any additional warranty on the paint.
.

Guess you live and learn. I'll never take delivery on a new vehicle without going over it before I sign (at the Ford dealer).

Rant over.

Atleast you can get it repainted. Glad to hear that. If Ford gets this 6.7 right, and really keeps it for a while... they will get a lot more customers I am sure.

I was a a GM Service Rep for 10 years. Back then, we would go out of our way to take care of the customers -- probably too far. Over time, everyone who cared was let go or quit. I left in 1998 because I couldn't take it any longer. The brain drain at GM is shocking now days -- no talent left! Field service reps don't even have tech degrees anymore.

When I was hired in 89, you had to have a Bachelors AND an auto tech associates degree.

OK, here is a free tip for everyone:

If you ever feel you are getting no where after several attempts with customer service or the dealer, immediately file for Arbitration with your State's BBB Autoline office. When GM gets notified by the BBB, they will call you to resolve, not the other way around. If it makes it all the way to an actual Arbitration, and your case is logical common sense, you will win. Keep in mind, you should have a solid record that you gave them a chance to resolve first.

Very rare it leads to a buy-back but the arbitrator usually sides with common sense and rules that the dealer must fix it, paid for by the manufacturer. I only went to arbitration twice at GM because the customer's claims did not meet the smell test. I won both. The other cases I settled with common sense and logic -- MAKE IT RIGHT! (not a hard concept)

If you ever have a complaint for "stacked charges" on a repair, file with your State's Bureau of Automotive Regulation/Repair (BAR). I did this just 2 years ago on my 2000 STS when the Cadillac Dealer charged me $1200 for a PCM, Ignition Switch, and tons of diagnostic time. They claimed the bad ignition switch fried the PCM (pfft yeah right). Always ask them, "what fixed the issue". Mine was a bad ignition switch for $150. I even had to ask for my old parts back, they didnt surrender these willingly! Unreal! Within 2 weeks of filing, the Service Manager called me to confirm what address to mail the refund to. :D

This is not to be confused with Lemon Law which is totally different and very difficult to win unless failed repair attempt count is met.

My little public service message -- GM you can thank me later for passing out this information :cool:

Park in their driveway, put a big sign in the window or near the truck so incoming customers can see your thoughts/hear your story.

Then the dealer might step up to the plate more than they are.

here in the pacific northwest, vehicles arrive to several big distribution lots via RAIL. (Union Pacific).

They get unloaded, sit in the lot, then get transported to dealers via the double stack auto transport trucks/trailers.

I'd have to guess somewhere after it got unloaded from the train, it got damaged.

I got a blemish the size of like a grapefruit on my driver side back door, picked the truck up at night. Called the genereal manager at the stealership who I thought was a good friend of ours and told him about it. I was completely shocked he did nothing about it, LOL! ya right, all these stealers are a complete JOKE!!! For personal vehicles and our business vehicles we ALWAYS shop, who ever has the best price that week gets our business, absolutely NO MORE stealership loyalty from me. These stories are a everyday occurance. And thats why the big boys at GM don't care! They ran things in the toilet 2 years ago, anybody really think they would strive at customer service and satisfaction? LOL!!!

My new LMM ,i picked it apart and found a long strand of hair in the front fender and GM rep allowed the repair , but when i removed the bowtie off the tailgate and there were 2 spots of paint missing , she said that was on me since it was not meant to be removed.
went to local chevy dealership to have a dent pulled from blazer and saw a new camaro all taped up that was sold and the drivers door was caved in , i was told i never saw that car that way since the owner was in the shop to see if his car came in..

OMG. That poor guy is probably thinking his Camaro is a CHERRY!!!

Sorry to hear about your naked spots!!!

I hope a good body guy will be repairing that beast. All the body work that I see getting done where I work only lasts a couple years then there's a big rust hole in the fender or something.


Did you actually see the truck get backed of the hauler? I've been working at a dealership for almost 10 years now and I know at my work if a vehicle comes in with a dent or scratch it just goes to the body shop at my work and they do a quick hack job on it


what dealership do you work at? i work at a dodge dealership and every vehicle that rolls off the truck gets a pre-delievery inspection. we have a whole sheet we have to fill out and sign. If we see any type of body damage, we have to contact Chrysler.

Update on my 4 month quest with GM customer service.

Took off work last Tuesday afternoon to take truck to dealer for the new district manager to look at it. (should have stayed at work!)

He started out asking me what I was looking for over this issue. Told him the first thing I wanted is to know what the underlying damage is. Was informed "I have no obligation to tell you what is happened to the truck. We are the manufaturer and can make any repairs we need to and don't have to disclose anything." Now I"m mad and the conversation has only began.

Then he tries to tell me that it's not overspray, that they don't clear the front of the beds. Guess he thought that I'm an idiot. After I prove to him that is is overspray. He says "In the grand scheme of things what does the overspray hurt". I inform him that the truck will have a reduced resale value. The responce was that it won't show up on Carfax, although a blind person could pick out the repair. (once they fix i it will show up on carfax)

I tell the a$$hole that all I'm looking for is it fixed correctly (which I told him I had $100 bill in my wallet that it's not going to match when fixed)and a guarantee that 2-3 years from now when the repair starts to fail that GM will fix it. Was told they are only obligated to fix it nothing else and if it was his he'd leave it the way it is because the repair probably won't be any better than it is now. Guess if he was making the payments that would be ok.

So, as I tell the service manager to get my truck back outside before I knock the idiot out, The rep tells me to think about it let them know what I want done. He says "I don't have a card. I'll write my number down for you. Why don't you pull out that hundred and I'll write them on it."

Not sure what I'm gonna do now. But I am sure after being treated like that I'll never buy another GM vehicle. As far as that goes this one will probably be gone by summer.

well if you have taken it to them three times... and they have done nothing to fix it, threaten to lemon law the truck.

I think lemon law only comes in play when the vehicle is either off the road for an X number of days for back ordered parts or something like that or brought back for the same mechanical problem an X number of times without being repaired. Im pretty sure you can't lemon a vehicle for a paint job. But I could be wrong.

Cjk sounds like GM has a bunch of total Douche bags working for them.

You can lemon law the truck, because you were sold a new undamaged vehicle. That is not what you received. Tell them you want a new undamaged vehicle and in the end settle for a repair that will warranted as a new vehicle should be. You did not spend your hard earned money for something damaged - if that is what you wanted, you would have spent a lot less.

I'd hold out for a new truck or email your local network TV "troubleshooter" and CC it to the general manager at the dealership. Tell the troubleshooter what has transpired and see if the dealership will take care of you so they won't end up with a black eye.

Good Luck.

Secure a reputable attorney, and seek that the manufacturer buy it back.

http://www.buzzle.com/articles/lemon-law-what-to-do-if-your-new-car-was-damaged-when-you-purchased-it-in-pennsylvania.html

Surprising thing is the dealer is the only one that has offered to make it right. After witnessing this a$$ from GM, they offered to buy it back, but my sense of right and wrong tells me that they shouldn't be the ones taking the hit on the truck.They have to clear a profitjust like any other business.

Why don't you have them buy it back then? They sold you the truck with a shotty paint job correct? Get a whole new truck because you're probably never going to be happy. The new paint will probably turn to hell way before the original paint ever thinks of showing any signs of aging.

As for the quality of any paint repair, I have at least 10 trucks at any one time with body repairs, AND, 2 out of 10 have perfect repairs, even after 6 years. 4 outta 10 are close enough, even for me. The other 4, however, if they were mine, the bill would not have been paid.

What I'm getting at is
A) A repair can be as good, if not better than the factory's work.
B) Check your state's lemon laws, AND, consult with an attorney.

If they offered to buy it back like the OP has stated... what are you waiting for? Let them buy the truck back. Then get what you want.

If they offered to buy it back like the OP has stated... what are you waiting for? Let them buy the truck back. Then get what you want.

x2

If they offered to buy it back like the OP has stated... what are you waiting for? Let them buy the truck back. Then get what you want.

I just don't feel right about it. If they take the loss and replace the truck, GM gets off free when they are the ones that f'd it up. The dealer sold me the truck for invoice minus the rebate and did a courtesy trade on my old truck so I didn't have to pay sales tax on the value of what I sold it for.
So, they will be well in the hole if I was to accept their offer.

It is GM's responsibility to take care of this issue. If we make a mistake in my tool, we usually end up making the part over. But, in cases where the job is involved and we need to repair the mistake, my customers are informed what happened and ask if they will accept a repaired part. I always warrant that the repair will not fail prematurely, often in writing. This is just good business.
No one is happy when they pay for something new and find out they ended up with someone elses mistake.

As far as getting this truck repaired or replaced, I've never ask anyone to replace the truck. I only expect them to meet the same standards I hold my shop to. Tell me what the underlying problem is and guarantee the repair the you are proposing. I really don't think that is unreasonable.
Obviously GM does based on the way I've been treated over the last 4 months.

I see your point in a way... However as previously stated on here every dealership I have ever known upon receiving a new unit is to do a "pre-delivery" check. This means they fully inspect the vehicle before taking actual delivery of it. I worked for a Case IH dealer in college, and often that was my job, to pre deliver tractors before we sold them. If I would have missed something then the responsibilty would fall on the dealership. If we noticed a needed repair it fell under different codes for warranty repairs. The repair and report had hour limits on units. If a tractor was still under 5 hours it fell under this warranty. Over 5 hours and it was no longer a "manufacter" issue. Then it would fall under normal warranty reports and repairs.

What I am getting at is altough the dealer has gone out of their way to make things right, I wouldn't feel so bad about having them buy it back. They should have done a more thorough check on it before taking delivery. If it really is as noticable as you say.

Let the dealer buy it back. Then get what you want. That is my opinion from a little experience I have in the dealer world.

That's horrible to hear. I'd be so pissed if I found that out... if I JUST got it.

Speaking of which........I washed my truck the other day for the first time after picking it up, and guess what I found????? Two flaws in the paint!!! One fairly big spot on the driver side back door, and another smaller one on the tailgate, and the rear bowtie has something weird going on too. It look like black paint has ran down inside of the bowtie. The bigger mark is about 6" long and a few inches wide. It is a weird mark, and it has a rough texture to it. It couldn't have happened any other way than a screw up when it was painted. I'll take some pics and post them here tomorrow. I'm heading to the dealer tomorrow to see what they'll do for me.

^ Detail pics of that?

Just got back form the dealer about an hour ago. I ended up getting it fixed, no questions asked....They replaced the emblem and buffed the two marks out of the paint. Everything looks perfect.

When I bought my car in 2005 they were having issues on the line (Thin) paint..

GM repainted it free of charge of course.. When I went and picked it up it was way worse then it was to begin with.. Tape lines everywhere, under the mirrors, spoiler were not cleared.. Clear was thin in spots... I mentioned it but at this point they had my Brand new car for a month.

this was June.. I told the Service Manager they would get the car back in the fall when I put it away... Well there fix was a Wet sand... I said no ..

I ended up painting it myself and that's that.

if it is over spray it can likely be cut down, most runs in the clear can most times be wet sanded....

GM's quality of paint SUCKS...

Orange Peal and fish eyes everywhere..

12 years ago when I worked at toyota if I found a car with bad paint it was pulled off the lot and fixed, Prior to a sale.

Go get a big lemon printed on cast vinyl and stick it on every side. Call the local news and have then do a story on it. Once it goes public it will be fixed. Then trade it in.