Just heard back from them. They wont replace my seats because of creasing and cracking. They say the ISS Clunk is from the lift. The shudder when accelerating hard is in the drive shaft and they wont cover that because they said I did not take it in to Chevy for the 30,000 mile lube, and check up. I dont ever recall hearing about anything like this. They did fix my window again. Not sure what I should do. Should I call GM and bitch? Should I drop it off to another dealer and see what they can do? Does it just sound like they dont want to do the work? The guy said he will keep it around for a couple days and see what he can get fixed. He said that when you put 3 or more problems GM red flags the service.

I had the leather seats in my 07 replaced back in June for the same reason as you. The dealer did have to take pictures of them to send to GM but GM approved the replacment. The whole deal took about 1 week.

sadly your probably screwed because you modded your truck, I know around here, the minute they see a modded truck, they see an opportunity to help the guy who just ran out of warranty on a stock truck, or a situation like that. I cant see why they wouldnt do your seats, but any thing else that deals with anything near your lift kit, I doubt they will. ISS is an easy fix with silicon.

Ya its just kind of sad that you spend $50,000 on a truck and they wont honor their warranty. I am going to check with another dealer and see if they can do anything. I took it to Camino Real in the LA area. I think the seat issue is kind of rediculous. The guy I work with has an 06 with leather seats and his looked just like mine and now at 60,000 miles they are cracked all the way through and look 100 years old. I have used leather conditioner on the seats since they were new.

Has anyone ever heard of this 30,000 mile lube they are talking about? They say I have to have it done by GM.

if they fixed your seats,they are a good dealer and are trying to make you happy...believe me.

gm does NOT want those seats being warrantied for "normal"(as they call it) wear.

as for the vibration...gm is threatning/punishing dealers for mods...you may find one place to help,but doubtful.

any dealer should fix the iss

Picked my truck up from that dealer. They said they fixed everything but the seats. Low and behold everything was the same. I took it to Mark Christopher and dropped it off yesterday. The service writer just called me and said they cant do anything about the seats, but they found the clunk in the steering to be from a crushed steering bearing. They replaced the regulator in the passenger window. And they were looking at the rear end to find the shudder. Funny one dealer says its fixed and another finds problems. Well now I know where to take it for service from now on. Still think the seats should be replaced, but I am just happy they fixed the other stuff.

sorry, was reading through this and didnt see where you mentioned what the issue was with your seats? I only ask because i feel mine seemed to wear VERY fast! Mine s a 2005 and out of warranty at this point but was just curious

The seats were creasing really bad. They say its considered normal wear. They said it has to be cracking all the way through. I asked the service manager if he would be pissed if he paid that much for a truck and the seats looked like that and he said ya. But they still would not replace. Ktatzkin in the future I guess.

Gm is very vague about leather seat wear being covered or not...they basically leave it to the dealer to determine if its "Normal" or not./..here is their seat bulletin.


04-08-50-006C: Minor Wrinkles/Creases, Discoloration, Cigarette Burns and Customer Induced Cuts and Stains on Front and Rear Driver and Passenger Seats with Leather, Vinyl or Cloth Seat Covers - (Aug 27, 2009)


Subject: Minor Wrinkles/Creases, Discoloration, Cigarette Burns and Customer Induced Cuts and Stains on Front and Rear Driver and Passenger Seats with Leather, Vinyl or Cloth Seat Covers


Models: 2010 and Prior GM Passenger Cars and Light Duty Trucks (Including Saturn)

2010 and Prior HUMMER H2, H3

2009 and Prior Saab 9-7X




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This bulletin is being revised to add model years. Please discard Corporate Bulletin Number 04-08-50-006B (Section 08 - Body and Accessories).


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If a customer comes in to your dealership due to certain conditions of the seat covers (splits, wrinkles, loose stitching, etc.), you must examine the seat cover in order to determine the validity of the customer claim. Some components from the above listed vehicles have been returned to the Warranty Parts Center (WPC) and analysis of these parts showed "customer induced damage" or No Trouble Found (NTF).

The dealer should pay particular attention to the following conditions:





• Cigarette burns





• Customer induced cuts (knife cuts, cut by customer tools, etc.)

• Paint stains (customer should have cleaned paint stains while paint was still wet)

• Coffee stains and other removable dirt

These should be cleaned as described in the Owner's Manual under Appearance Care. Also, refer to Corporate Bulletin Number 06-00-89-029A or later.

• Evidence of chemicals used for cleaning, other than those specified in the Owner's Manual

• Other chemical spills

• Minor and normal leather wrinkles as a result of use

• Other defects to the seat cover not detected during the pre-delivery inspection (PDI).

Inform the customer that the above issues were not present when the vehicle was purchased and cannot be replaced under warranty. The covers, however, may be repaired or replaced at the customer's expense.

The following conditions are not caused by the customer and should be covered by warranty:





• Split seams





• Wear/cracking/peeling

• Discoloration/dye transfer from customer clothing (if discoloration/dye transfer is not removed after using GM Leather and Vinyl Plastic Cleaner, P/N 88861401 (in Canada, P/N 88861409), replace the covers.)

Argon-

Is this for the 3 yr 36K, or if you have an extended warranty will this bulletin cover as well?

Kevin

I think it would depend on your plan..GMPP Major Guard pretty much covers everything except windnoises,rattles,waterleaks

I think it would depend on your plan..GMPP Major Guard pretty much covers everything except windnoises,rattles,waterleaks

Thanks!

Has anyone ever heard of this 30,000 mile lube they are talking about? They say I have to have it done by GM.

I think this would be covered by the Magnuson-Moss Act. If I'm not mistaken, If they tell you that they are the only ones who can do this to retain the warranty, they have to provide the service for free.

I could be mistaken. Check in to it.

That dealer was full of crap! I took it to another dealer and we determined it to be axle wrap. So I am waiting for my traction bars to get here.

sounds like they will cover a busted seam? Sounds like it might be time to take out momma's old stitch puller and bust the seams up if you can get to them.

I think it would depend on your plan..GMPP Major Guard pretty much covers everything except windnoises,rattles,waterleaks

sorry, but that is out and out bullshit

gmpp only covers what the dealer wants it to cover. I had paint coming off my dash....they wouldnt even paint it

i had a broken door trim piece with the window controls...i was told "trim " wasnt covered.... they couldnt even give me a definition of trim...as i thought trim was on the outside of the vehicle..

this and a host of more issues they wouldnt cover

GMPP doesnt mean shit

pretty much, i paid 4k for a warranty i didnt get to use

THREE WAY CHEVY IN BAKERSFIELD SUCKS ASS

This is the second duramax I have ever had both had leather seats in the, and both look like junk at just 30k, I back hand my chick every time she slides out her seat instead of using the step bars. GM needs to hire some one that now's how to sow.

When I got my 6.4 the first thing I did was go to auto zone and get me a set of bill jordans seat covers.

It all depends on the dealer you go to. I have the GMPP with a zero deductible. My truck doesn't have much left that is stock but my dealer told me that whatever I do not replace with aftermarket, and whatever that I did replace does not cause a problem with a factory part they will take care of.

Gotta have a good relationship with the service department. I found out the small dealerships help out the greatest.

I had the dealer replace a front seat cover and the foam due to wear within a year. The service manager got in, felt the foam was flattened and then they replaced it and the seat cover 2 days later after the part came in.

How is an ISS clunk related to a truck being lifted? You get the clunk regardless of if you have a lift or not.

But the dealer sees it as "Ohh you modified your truck - thats an easy out for us. We are not going to cover it"

I wonder what it would be like if all of us on here owned a dealership and handled warranty issues the way we would like them to be handled...

Ok get that. But its a TSB right? Not a recall item.

It's a well known TSB. The dealerships want to find any way to make money and to not honor a warranty claim.

It's a well known TSB. The dealerships want to find any way to make money and to not honor a warranty claim.

Regarding the dealer not wanting to or refusing to cover a item of warranty? I have not checked on the full details but I would think that the dealer gets re-imbursed from the factory/GM HQ's for warranty repairs.

So they are not out any money if they do and the warranty people concurr?
If HQ's does not concur then maybe so?

I figure its all in the dealer/customer relationship and how savy the service mgr/writer are about writing up the claim, proper terms, certain language etc.
Regards,
Wanderer47
"All who wander are not lost"

Regarding the dealer not wanting to or refusing to cover a item of warranty? I have not checked on the full details but I would think that the dealer gets re-imbursed from the factory/GM HQ's for warranty repairs.

So they are not out any money if they do and the warranty people concurr?
If HQ's does not concur then maybe so?

I figure its all in the dealer/customer relationship and how savy the service mgr/writer are about writing up the claim, proper terms, certain language etc.
Regards,
Wanderer47
"All who wander are not lost"

The dealer gets reimbursed at a predetermined rate. That means if it takes the dealer 3 hours to repair something GM says only takes 1 hour, the dealer eats the cost. More specifically, the mechanic eats the cost at most dealerships. Some repairs are done automatically, while other require pre authorization from GM.

Seats are a different issue because most dealers can't / don't repair them, they send the truck out to a shop to do the work.

gm is not paying a dime extra to sublet repairs..they pay .8 to fix something,then .8 it is.

and putting a leather seat cover on is easy...any shop that subs such out is a bunch of lazy asses or idiots

The dealer gets reimbursed at a predetermined rate. That means if it takes the dealer 3 hours to repair something GM says only takes 1 hour, the dealer eats the cost. More specifically, the mechanic eats the cost at most dealerships. Some repairs are done automatically, while other require pre authorization from GM.

Seats are a different issue because most dealers can't / don't repair them, they send the truck out to a shop to do the work.

Good points Tom,
However the dealer is there as a customer service extension of GM.
Also as far as the flat rates sure they go by a flat rate book when they do any service /repairs and you/I/customer pays that flat rate even if it took the service tech only half of that time. so dealer in essence makes money there does he not?
Regards,
Wanderer47
"All who wander are not lost"

Good points Tom,
However the dealer is there as a customer service extension of GM.
Also as far as the flat rates sure they go by a flat rate book when they do any service /repairs and you/I/customer pays that flat rate even if it took the service tech only half of that time. so dealer in essence makes money there does he not?
Regards,
Wanderer47
"All who wander are not lost"

No, the flat rate book for repairs is not the same as the flat rate the factory issues, in that after warranty repair is done at a different (higher) flat rate.

You are dead on about the dealer being an extension of GM, and there have been some dealers in the past who lost their franchise because of their crappy service. Not enough of them though.

No one is making anything off of GM's warranty times...which kinda goes hand in hand with shitty warranty work

That dealer was full of crap! I took it to another dealer and we determined it to be axle wrap. So I am waiting for my traction bars to get here.

Are you sure that you need traction bars!!!! I just had my truck at the dealership and I needed new u-joints and my center support bearing was shot. Had them replaced and my vibration at take off is gone now!!! Of course the traction bars will not be a waste as they will definitely help.

No one is making anything off of GM's warranty times...which kinda goes hand in hand with shitty warranty work


That makes no sense, how is no one making money of off labor time? Are you saying that dealers are given a small amount of money to work with and that can make techs perform shitty warranty work?

That makes no sense, how is no one making money of off labor time? Are you saying that dealers are given a small amount of money to work with and that can make techs perform shitty warranty work?
this how it works if a seat cover pays.8 gm pays .8 at 76.00 an hour if a customer has to pay for the same job it could be 1.5 hours at 90.00 an hour or whatever the shop labor rate is. flat rate times are much diffrent for warranty and customer pay, that why a lot of techs want to push you away with warranty work.

this how it works if a seat cover pays.8 gm pays .8 at 76.00 an hour if a customer has to pay for the same job it could be 1.5 hours at 90.00 an hour or whatever the shop labor rate is. flat rate times are much diffrent for warranty and customer pay, that why a lot of techs want to push you away with warranty work.


Add to that if the .8 hour rated job takes the tech 2 hours, that's too bad, he only gets paid .8 of an hour.

$76/hr x 40 hrs/week = $3040/week x 52 weeks a year= $158,080/year/employee. Those poor bastards. No sympathy here.

$76/hr x 40 hrs/week = $3040/week x 52 weeks a year= $158,080/year/employee. Those poor bastards. No sympathy here.
lmao at that stupid ****ing comment!

a tech gets about 25$ of that 76...and is usually guaranteed nothing.he may run 50 hrs one week and 18 the next...then add in 50k worth of tools azt his own expense.

got my speedo fixed under the extended special warranty for a 150 dollar deductible so if you or anyone else has speedo issues and your under 70k its all covered if your under 80k its 150 bucks or whatever labor rate your dealer has. Past 80k your SOL.

$76/hr x 40 hrs/week = $3040/week x 52 weeks a year= $158,080/year/employee. Those poor bastards. No sympathy here.

You are clueless. :rolleyes:

$76 is flat labor charge - NOT warranty cost. Flat labor charge is a figure that is used to cover all costs, including overhead. Overhead includes the building, taxes, utilities, maintenance, repairs, office personnel, insurance, etc. Flat labor must also make up for when the mechanic is standing around doing nothing.

Warranty work on the other hand pays a set fee determined by the factory. They determine how long the job should take and pay accordingly. So if they determine the job should take a half hour and it takes an hour, too bad, they only pay for a half hour.

It seems to me that if the dealer takes care of his customers during the warranty period then they would most likely come in to that same dealership for repairs when the warranty has expired, hence making a good relationship with the customer, therefore getting good customer referrals and a high CSI number.

Is it that difficult or am I oversimplifying facts?

lmao at that stupid ****ing comment!

a tech gets about 25$ of that 76...and is usually guaranteed nothing.he may run 50 hrs one week and 18 the next...then add in 50k worth of tools azt his own expense.

I guess it's my own fault here. I should have explained more. I don't feel bad for the dealer. $76/hr/employee less $25/hr/employee = $51/hr that goes in the dealer pocket. I completely agree that the mechanic performing the work should make more money than what they are paid. I don't feel bad for the dealer.

I own a construction business. So I know what its like to have to purchase your own tools. It gets expensive.

You are clueless. :rolleyes:

$76 is flat labor charge - NOT warranty cost. Flat labor charge is a figure that is used to cover all costs, including overhead. Overhead includes the building, taxes, utilities, maintenance, repairs, office personnel, insurance, etc. Flat labor must also make up for when the mechanic is standing around doing nothing.

Warranty work on the other hand pays a set fee determined by the factory. They determine how long the job should take and pay accordingly. So if they determine the job should take a half hour and it takes an hour, too bad, they only pay for a half hour.


The mechanic making only $25/hr has to pay for a house, taxes, utlities, maintenace, repairs, insurance, and tools too. Granted on a smaller scale. But don't forget the dealer is making money off of every employee. Why is the mechanic expected to pay all his bills with $25/hr but the dealer can't do it with his $51/hr x all his mechanics plus any auto sales?

Why should anyone get paid when they are standing around doing nothing? Thats just a rediculous comment. If the shop can't keep the mechanics busy then management needs to make changes.

I own a construction company. When guys aren't working they don't get paid. It's my job to provide them with work. Thats why they show up every day. Otherwise they would look for jobs elsewhere.

It goes both ways. There are jobs that take twice as long as what your getting paid for. There are jobs that take half as long as what they charge for. In my business I do well on some jobs and not so well on others. It's a risk you take being a business owner.

I'm just stating the facts. The dealer makes their money. Don't let them fool you. The dealership owner is always going to cry poor mouth as he doesn't want his employees to know how much money he makes.

I love it. Your the same guy who complains about wanting more than $76/hr but if a carpenter wanted to charge more than that you'd tell him he's nuts. And I can tell you that as a small compnay I have just as many costs per employee. Every labor trade out there has to purchase tools and equipment.

good points...but...if i call you and tell you i want a fence built,you come look and tell me what is costs...your not limited to a book-time like I am..and as you know,not all jobs are the same.
this is where these lb7 speciaL POLICIES COME IN..gm pays 8 hrs to replace the injectors,just as they always have...and thats fair.

but

now,for the 200k policy,gm demands hours of testing for trhe same 8 hr pay...so guess what...your truck usually gets flagged "injectors ok"...or the dealer will tell you that you have to pay some diagnosis....because its just too much a money-lose situation.

in your business,you just price what ypou need to maKe money

good points...but...if i call you and tell you i want a fence built,you come look and tell me what is costs...your not limited to a book-time like I am..and as you know,not all jobs are the same.
this is where these lb7 speciaL POLICIES COME IN..gm pays 8 hrs to replace the injectors,just as they always have...and thats fair.

but

now,for the 200k policy,gm demands hours of testing for trhe same 8 hr pay...so guess what...your truck usually gets flagged "injectors ok"...or the dealer will tell you that you have to pay some diagnosis....because its just too much a money-lose situation.

in your business,you just price what ypou need to maKe money

You have a vaild point. I do get to set my own price. People almost always get multiple bids though. If I don't come in at the lowest or at least a reasonable price I won't get the job. These days I'm lucky if I get my minimum price to get any work. Most people only care about the price these days not the quality.

People don't usually shop around for the best warranty price. They don't go from one dealer to the next for warranty. Maybe some do but thats not the general trend. Where I live there are only two dealers within a 30 minute ride so I'm kind of limited. There are several hundred other contractors I compete with. We are a dime a dozen.

Thats does suck that GM won't pay a diagnostic fee to the dealer. I don't get paid to write estimates either. Thats one of the worst parts of being the owner. I waste a lot of time writing estimates for jobs I know people can't afford. Its part of being the owner I guess. I imagine dealers get frustrated with that too.

I'm not trying to start a huge argument. My point is if I could charge $76/hr I'd be very happy about it.

The mechanic making only $25/hr has to pay for a house, taxes, utlities, maintenace, repairs, insurance, and tools too. Granted on a smaller scale. But don't forget the dealer is making money off of every employee. Why is the mechanic expected to pay all his bills with $25/hr but the dealer can't do it with his $51/hr x all his mechanics plus any auto sales?

Why should anyone get paid when they are standing around doing nothing? Thats just a rediculous comment. If the shop can't keep the mechanics busy then management needs to make changes.

I own a construction company. When guys aren't working they don't get paid. It's my job to provide them with work. Thats why they show up every day. Otherwise they would look for jobs elsewhere.

It goes both ways. There are jobs that take twice as long as what your getting paid for. There are jobs that take half as long as what they charge for. In my business I do well on some jobs and not so well on others. It's a risk you take being a business owner.

I'm just stating the facts. The dealer makes their money. Don't let them fool you. The dealership owner is always going to cry poor mouth as he doesn't want his employees to know how much money he makes.

I love it. Your the same guy who complains about wanting more than $76/hr but if a carpenter wanted to charge more than that you'd tell him he's nuts. And I can tell you that as a small compnay I have just as many costs per employee. Every labor trade out there has to purchase tools and equipment.


Sorry, but you are comparing apples to oranges. Warranty work is set by the factory. Go talk to the mechanics at a dealership and ask them how much they actually make off of warranty work. It will not come out to $25 an hour on an average - or anything near that. The $75 does not fit into warranty work, it is for non-warranty work. So let's look at that. The dealership has to pay the mechanic out of that $75. He also has to pay the service write up person, the clerk, the janitor(s), the lawn maintenance, snow removal, building maintenance, electricity, water, gas and other miscellaneous maintenance. He also has insurance, worker's comp, unemployment, and taxes in various other forms.

And please explain this one to me as I have no idea what you are talking about: Your the same guy who complains about wanting more than $76/hr
Did I complain about wanting more than $76/hr?