Has anyone else on here been told by there dealership that the warranty is void due to having a tuner on your truck?
I took my truck in to have a leaky transfer case output shaft and leaky front differential fixed. They kept my truck for two days or a little more and then called and said that my warranty is void because of a bullydog programmer. 75,000 miles, first time I have ever taken my truck into the dealership for warranty work. GM may have lost themselves another customer. My truck is virtually stock, ppe intake, aero turbine muffler, and a bullydog triple dog with monitor. I pretty much just use the programmer to monitor the different temps. I have never even had it on extreme.
Just frustrated and wondering if this is how it is everywhere or just where I took mine to.

i hear a lot of people go to dealers with chipped trucks and never have a problem, and others like you have problems. guess u just need a cool dealer.

That sucks. You need to try a different dealer, and return your truck back to stock, if possible. How is your Outlook monitor mounted? Could you easily take it off? Or is it in a permanent A-pillar mount?

I got told that too but I expected nothing less.

I took everything off my truck when I had to take it in and was never told there were any issues. But I know a few people that said their warranties had been voided for various reasons which I think sucks. That is just their way of getting out of fixing things even if the aftermarket parts did not cause the issues.

its not like that everywhere, my dealer is pretty good about aftermarket things, i would try a different dealer if its not to late (assuming GM is not aware of your programmer) good luck!

When I took my wife's truck (gasser) in for some work at the local GMC dealership I spoke to the service manager, I ask him this; "if a fella brought a diesel truck in for warranty work with a programmer on it what would you tell him'? He looked at me and said "I'd tell him to put it back to stock before he brought it in for work then there wouldn't be any issues with the warranty". Good folks!

Odds are the warranty block is already entered but you need to ask.

Contact a factory service rep. Neither a dealer nor manufacturer can declare a warranty void as it is a legal contract between a customer and the manufacturer. Now...they can declare a failure to be non warrantable but they can't void the warranty. This has nothing to do with the Moss-Magnuson Act either.

If a local GM rep visited your dealer and seen the bullydog in your truck it can happen, I've heard of it before but it takes a GM rep to do it, not just a dealer employee.
This is way you take stuff like that out before a trip to any dealer.

As for GM losing a customer, lets see you have 75,000 miles and this is your first warranty issue? Go ahead and shoot yourself in the foot.

run your vin thru th evin check it will tell if its voided

When I took my wife's truck (gasser) in for some work at the local GMC dealership I spoke to the service manager, I ask him this; "if a fella brought a diesel truck in for warranty work with a programmer on it what would you tell him'? He looked at me and said "I'd tell him to put it back to stock before he brought it in for work then there wouldn't be any issues with the warranty". Good folks!

Not only is my dealer cool with mods, they actually installed my BD exhaust manifold, Fluidampr, and ATS Five-Star torque converter. I don think GM can afford to alienate their core customer base.

Contact a factory service rep. Neither a dealer nor manufacturer can declare a warranty void as it is a legal contract between a customer and the manufacturer. Now...they can declare a failure to be non warrantable but they can't void the warranty. This has nothing to do with the Moss-Magnuson Act either.

I did end up yesterday contacting a factory service rep. Not that I really believe that it will change anything. I just wanted to let someone at GM know how upset I was about the situation. I mean it really will make me consider not buying one again. Anyways, she was really nice and understanding about the situation. She said that they could not void my warranty and that she would be contacting them on Tuesday and finding out what the problem was. I told her the situation that I had a programmer, blah blah blah, and she said that they should still have warrantied the parts. I am not 100 percent certain that she understood exactly what the programmer does. But I figured at least I was going to stir up a little bit of a hassle over there at the dealership.

I hate not having a good relationship with a dealer. I bought this truck from a dealership where I knew people and they always took good care or me. I have since moved and am now stuck with this crap.

I doubt you talked to a factory rep..it was customer assistance...they are very sweet and very kind and very much do nothing.

Gm customer assistance is contracted out to an independent company...its most likely just some girl on the phone that has never seen an engine...she will then contact the dealers sm (wasting his time on something he can do nothing about) to get ":his side",then call you back and sweetly explain how out of luck you are.

GM is really cracking down on warranty claims for modified trucks. Good luck.

I doubt you talked to a factory rep..it was customer assistance...they are very sweet and very kind and very much do nothing.

Gm customer assistance is contracted out to an independent company...its most likely just some girl on the phone that has never seen an engine...she will then contact the dealers sm (wasting his time on something he can do nothing about) to get ":his side",then call you back and sweetly explain how out of luck you are.


That is exactly what this will end up being. I just wanted to rant & rave to someone.

I just took my truck in last week for the exact same thing, the leaky transfer case output shaft and the rear diff was leaking. Ive got about 80k miles on the truck and they fixed it under the power train warranty. I was debating if I should put the truck back to stock or just leave the tune on it because why would they even need to plug their computer in for those fix's.
Well im glad I put it back to stock now. I do have gauges, egr plated, and pcv re-routed though and they didnt say anything.
They wouldnt replace the tranny cooler lines under power train warranty though which is just rediculous so I had to just do those my self.
good luck and hope they fix it for you

i hear a lot of people go to dealers with chipped trucks and never have a problem, and others like you have problems. guess u just need a cool dealer.

They're are times when it gets out of our hands too even. Big warranty repairs now require approval frm our AVM.

Avm?

Area vehicle manager

They wouldnt replace the tranny cooler lines under power train warranty though which is just rediculous so I had to just do those my self.

you sig shows a 2007 lbz. What kind of miles do you have on that.? Tranny cooler lines as far as I know most definitely fall in the "drivetrain" category..however, if you "fixed" em yourself...what did you do.? just re-install new ones or fix the leak.

cheers,

stk

Yup, just had that told to me by my dealer, which are normally good people. ( Even the service manager runs a programmer on his truck. I pointed out the Magnuson-Ross Act but they said if GM refuses to pay for a normal warranty repair their hands are tied. I'll have to go to court with GM, they said. (Yeah, right). And remember, the dealer can tell whether there has been a programmer on the truck or not not matter what you take off or hide. Besides, one should always get back to stock before taking it in to the dealer to save your programmer from being over-written.
I took my truck in for a transmission "range shift inhibited" problem and they said that GM may not warranty it because of the programmer. Any thoughts from others?

Yup, just had that told to me by my dealer, which are normally good people. ( Even the service manager runs a programmer on his truck. I pointed out the Magnuson-Ross Act but they said if GM refuses to pay for a normal warranty repair their hands are tied. I'll have to go to court with GM, they said. (Yeah, right). And remember, the dealer can tell whether there has been a programmer on the truck or not not matter what you take off or hide. Besides, one should always get back to stock before taking it in to the dealer to save your programmer from being over-written.
I took my truck in for a transmission "range shift inhibited" problem and they said that GM may not warranty it because of the programmer. Any thoughts from others?
Where did u take it?

hi i am from calgary ab canada and my tranny coolant lines were also leaking, the first dealership i went to which is the dealer i bought the truck from refused to replace the lines, they said they could see if gm would do a good will repair, i then went to another dealership and the service manager had no problem changeing the lines, alls i said to him is that general motors has problems with those lines cause those lines are designed poorly and i asked him if the part number from the 2007 are different from the 2009s and he said he had no problem changeing them, i dont know how expensive those lines are in the states but up here its about a $1200 bill by the time all is said and done, hope this can help anyone else who have this problem

GM is really cracking down on warranty claims for modified trucks. Good luck.

I purchased GM Protection Plan Major Guard (GM's extended warranty) when I bought my truck. I'm thinking I should just cancel it and get a prorated refund because of all the mods I've done. Has anyone else out there bought the extended warranty and cancelled it because they assumed GM wouldn't honor it?

im starting to think about canceling mine also.

Yup, just had that told to me by my dealer, which are normally good people. ( Even the service manager runs a programmer on his truck. I pointed out the Magnuson-Ross Act but they said if GM refuses to pay for a normal warranty repair their hands are tied. I'll have to go to court with GM, they said. (Yeah, right). And remember, the dealer can tell whether there has been a programmer on the truck or not not matter what you take off or hide. Besides, one should always get back to stock before taking it in to the dealer to save your programmer from being over-written.
I took my truck in for a transmission "range shift inhibited" problem and they said that GM may not warranty it because of the programmer. Any thoughts from others?

My thought is that if you run a programmer on a stock transmission you shouldn't whine when it exhibits problems and isn't warrantied. Suck it up and take responsible for your actions.

it aint worth cancelling cause its a ****ing joke with what they give you a credit, and they dont write you a cheque, it goes towards the buyout on you vehicle