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: leaking sunroof...shafted by GM


johnny_v
08-05-2009, 08:57 PM
I have a 2007 2500 that has been in and out the shop since January because of a leaky sunroof (factory installed). When it rains my headliner and carpet get wet. Yesterday I was notified by GM is closing my case and their restitution is $1,500 toward the purchase of a new truck...alright Showbama, where is my factory warranty?

I have been a long time Chevy customer and I feel like they should be doing more. Anyone else get shafted by GM lately?

heymccall
08-05-2009, 09:11 PM
First, any sunroof can be made to not leak. Secondly, get a lemon law lawyer, PERIOD. Screw the $1500, get back every dime you put into your purchase. They made it easy for a lemon law lawyer. California allows the lemon law to be utilized for the entire bumper-to-bumper warranty period (an '07 should be 3 yrs IIRC). What are you driving, though. Since the roof is leaking, odds are that you have an '07.5 You put this in the 3rd Gen section, when in reality, it belongs in the Exterior section. And what state are you in?


If you customized the truck already, I'll repair it, correctly, for $1500. Or we can get you to someone who can.

Randy_the_Hack
08-05-2009, 09:28 PM
Moved to Exterior...

kcb37
08-05-2009, 11:18 PM
Have you tried another dealer. Dosen't sound like a good deal to me.

Buckmaster1967
08-06-2009, 12:38 AM
$1500 toward a new truck, WTF! Are they Joking.

ebolavirs
08-06-2009, 01:22 AM
I have a 2007 2500 that has been in and out the shop since January because of a leaky sunroof (factory installed). When it rains my headliner and carpet get wet. Yesterday I was notified by GM is closing my case and their restitution is $1,500 toward the purchase of a new truck...alright Showbama, where is my factory warranty?

I have been a long time Chevy customer and I feel like they should be doing more. Anyone else get shafted by GM lately?


Well I am in my GMC because I lemon lawed what I thought was my dream truck a 2005 Ford F250 King Ranch. Thing leaked oil from day one, got no help from the dealers they just want you out of their repair bays and will keep feeding you BS. Tried the BBB process and got an offer similar to yours, we will extend your warranty for free....WTF I don't want to pay damn near 50k for a leaky POS truck.

Got a lemon law attorney and the next day got a call from Ford offering a replacement vehicle, told them after all they made me go through, all the lies, all the stalling, all the misinformation, I would not want another Ford if they gave it to me for free. Let the lemon law attorney deal with them and ended up getting back every penny of my money and then some. It is easy, does not cost you a dime if the attorney agrees to take your case, and the case will most likely settle before court. Frankly what the dealers and these car companies do to customers sometimes is border line criminal in nature. I learned my lesson, if they screw you around long enough get an attorney. Hate to make attorneys rich but corporate America will only listen to lawsuits anymore, they don't care about the customer.

Here is the attorney I used, I would recommend him to anyone.

http://www.californialemonlaw.com/aboutus.htm

steakman
08-06-2009, 08:15 PM
I am with Mcall and Ebola big time. $1500 "restitution" is a freaking INSULT - SLAP in the face.!! Fortunately in the United States, you actually have Lemon Laws...something we do not currently have in Canada.!

Ensure you have all the documentation: paperwork / records of phone calls and who you spoke to: ie; make your case - bring it to the lawyer and let him loose. GM needs to fix it - fix it right or replace the vehicle. PERIOD For some extremely good and informative reading: The Lemon Aide Guide - Phil Edmonston . for that matter I would recommend this bit of reading to all of the forum members. Excellent and most interesting reading as to how Dealers and Car/Truck manufacturers treat the public who buy their product..!!

or check out this website: http://www.lemonaidcars.com/

$1500 is such a completely arrogant offer.

stk

simelliot
08-07-2009, 01:23 PM
just curious.....Why would you buy a vehicle with a BIG F...ING HOLE in the roof? They ALL leak EVENTUALLY!!!!

BUDH
08-07-2009, 04:01 PM
just curious.....Why would you buy a vehicle with a BIG F...ING HOLE in the roof? They ALL leak EVENTUALLY!!!!

To get the farts out. And, no, they don't all leak.

heymccall
08-07-2009, 08:18 PM
They ALL leak EVENTUALLY!!!!
Not on my planet. The only time I've ever personally had one leak is when I left one OPEN. Yes, I've installed quite a few pop-ups over the years, but i've also adjusted and reset more than my share of sliders. They do NOT need to leak, and any tech who can't resolve the problem, especially with the resources a dealer has, shouldn't even be allowed to wash cars.

Duramax1of38
08-08-2009, 01:43 PM
To get the farts out. And, no, they don't all leak.

Me too, works great in conjunction with the power sliding rear window, Farts go right out the back to be someone else's problem.

kirkwood721
08-08-2009, 01:56 PM
If its getting the headliner and the carpet wet it sounds like you have a drain tube that fell off or is plugged. Very simple fix. Its not rocket science. There should be 4 drains, one in each corner of the frame. Open the roof and use a jug of water and poor it in the trough in the frame and see if one of the drain holes is not working or is working slow and start there. Usually when I have to diagnose and fix a leaking sun roof it cost about 60 to 100 bucks depending on what I have to do to find the problem. If you have cab marker lights on your roof those lenses tend to crack around the screws and they will leak as well.

doswacko
08-08-2009, 02:31 PM
I have a 2007 2500 that has been in and out the shop since January because of a leaky sunroof (factory installed). When it rains my headliner and carpet get wet. Yesterday I was notified by GM is closing my case and their restitution is $1,500 toward the purchase of a new truck...alright Showbama, where is my factory warranty?

I have been a long time Chevy customer and I feel like they should be doing more. Anyone else get shafted by GM lately?
"lemon law"

kirkwood721
08-08-2009, 02:56 PM
I doubt you could get it covered on the lemon law if the only problem is a leaky sunroof. If you had a leaky sunroof on top of about 20 other issues that can't seem to be fixed then yes that should qualify. I just can't imagine your dealer does not have someone there smart enough to find and fix a leak. If there isn't some one there then they should call a leak speacialist. There are plenty of them out there that do nothing everyday but find and fix leaks in automobiles. Your dealer is just not putting forth the effort needed to get it fixed.

johnny_v
08-08-2009, 03:42 PM
I did some research and this problem is nationwide. Either the dealer rep, who claimed my issue was because of recent monsoon activity, is bullsh*tting everyone or he is not aware of the problem in other parts of the country. GM knows they cant fix the problem and they dont want to replace the defective vehicles...sounds like GM in the 80's.

I've had GM's back for a decade (4 trucks/suvs) and this is unacceptable for me. It's time to find a good attorney and be done with this. With the number of reported leaky sunroofs it should be easy to get some resolve.

BUDH
08-09-2009, 01:58 AM
I did some research and this problem is nationwide. Either the dealer rep, who claimed my issue was because of recent monsoon activity, is bullsh*tting everyone or he is not aware of the problem in other parts of the country. GM knows they cant fix the problem and they dont want to replace the defective vehicles...sounds like GM in the 80's.

I've had GM's back for a decade (4 trucks/suvs) and this is unacceptable for me. It's time to find a good attorney and be done with this. With the number of reported leaky sunroofs it should be easy to get some resolve.

Nationwide, huh? Care to share that research?

Joey D
08-09-2009, 08:44 PM
I would pull the headliner down and get out a hose and see where it leaks from, easy fix.

GMC2500HD
08-09-2009, 08:47 PM
I have read where more and more people are getting shafted by all warranty companies. Seems to be a trend to try to get people to buy new stuff so they don't have to keep working on the old.

johnny_v
08-09-2009, 08:49 PM
Nationwide, huh? Care to share that research?

google GM Silverado sunroof leaks

BUDH
08-10-2009, 02:21 PM
google GM Silverado sunroof leaks

You're missing the point. I understand the frustration, but do you know how many out there have sunroofs that don't leak? You only hear about the bad.

Why haven't you taken it to another dealer?

johnny_v
08-11-2009, 03:28 PM
You're missing the point. I understand the frustration, but do you know how many out there have sunroofs that don't leak? You only hear about the bad.

Why haven't you taken it to another dealer?

All sunroofs do leak but they have drain assemblies to keep the water out of the vehicle. Water should not leak into the cab of the truck...but it is on mine and others. Regardless of how many don't leak, mine and others have failed while still under warranty and they should be repaired. This is my 3rd GM vehicle (2 tahoes, 1 2500) with a sunroof and this has never happened.

I am in the process of having another dealer look at it...once the red tape has been dealt with.

heymccall
08-14-2009, 01:18 AM
Looking through Techlink, there is a PIT4621 for "wet headliner, water leaking past sunroof seal" on '07-'08 GMT900's

smore79
08-14-2009, 02:37 AM
You're missing the point. I understand the frustration, but do you know how many out there have sunroofs that don't leak? You only hear about the bad.

Why haven't you taken it to another dealer?


Not to step on your shoes, but your missing the point. He is the VICTIM of GM's bullshit warranty. Not everyone gets it but some of us do and it simply isn't right. I went thru the same stuff with my injectors...I ended up getting a whole new fuel system, CP3... the whole works. (long story)
Attorneys work wonders. ;)

LmmDMax631
08-14-2009, 10:09 AM
My 07.5 leaks also. the only reason it hasn't been brought back to the dealership is because i dont want them to know what I have done to the truck. where do the drains under the hood come out? anyone know?

kirkwood721
08-14-2009, 02:31 PM
The ones in the front come out behind the fender in between the front tire and the door opening. The ones in the back should come out in the back corners of the cab under the cab. There will be a small rubber boot to keep crap from plugging the drain tube.

BUDH
08-14-2009, 03:30 PM
Not to step on your shoes, but your missing the point. He is the VICTIM of GM's bullshit warranty. Not everyone gets it but some of us do and it simply isn't right. I went thru the same stuff with my injectors...I ended up getting a whole new fuel system, CP3... the whole works. (long story)
Attorneys work wonders. ;)

Nope. Not missing the point at all. I had a leaking sunroof on my '02 Avalanche, so I know what it's like. Luckily, it was as simple as re-attaching the drain tubes, and all was good. Had it not been fixed, I have many other dealerships in close proximity that I could have taken it to. The service writers down there know me quite well, and also know I will raise all kinds of hell if repairs are not handled properly, the way they should.

The AV also had a leaking midgate which made the sunroof look like a mist, by comparison. That's where the dealership really got to understand where I stood on proper repairs, and finally had a tech that could think outside the box work on it, instead of researching TSB's.

The way johnny has been handled by the dealership is unacceptable, and I really don't understand why they would throw in the towel and offer $1500, especially for warranty work. It just doesn't add up, but glad to hear another dealership will get a stab at his business.

Ldy AlliDu
08-15-2009, 10:28 PM
Mine is leaking again:(

Ldy AlliDu
08-19-2009, 01:48 PM
I made an appointment and looked to see at trading my truck in,
or I could do this:
http://www.thepolishlad.com/2006/02/27/how-to-fix-a-leaky-sunroof/

whtALLIMAX
08-20-2009, 12:12 AM
Me too, works great in conjunction with the power sliding rear window, Farts go right out the back to be someone else's problem.

That must be some serious stuff! haha

gilligan06
08-21-2009, 02:26 PM
I too have had the sunroof water leak from my 2006 Chevy 2500hd. I have had in the shop 7 times and the last time they told me to keep the AC on high to "pressurize the cabin" to keep the water from leaking through the seal. Nice!
I contacted a Lemon Law attorney and GM is buying the vehicle back. The attorney is definitely the way to go. My truck has 47k miles and they're paying for everything I've payed into it. (except non factory add ons) Minus a use deduction from the mileage of the first repair. Is it worth it? I guess. Looking at new vehicles they're 5-7K more than when I bought mine + I have to remove the lift, headrest DVD, EGT, etc or I eat the cost of all that stuff. If you decide it's worth it then I'd recommend calling a lemon law attorney.
Good Luck!!

Duramax1of38
08-22-2009, 01:26 PM
That must be some serious stuff! haha

You should follow me in traffic! :eek:

markman34
08-27-2009, 01:35 PM
Hi All,

My first post here so be patient.
I have been going through this process with GM and a dealer myself relating to my leaky 07.5 Silverado.
Here are some of the threads I have been included in.

www.gmtruckclub.com/forum/showthread.php?t=14581

http://www.duramaxforum.com/forum/2007-5-gmt-900-non-powertrain-new-body-style/17477-water-leak-cab-2008-a.html

And now here too :)

So I fixed my own truck as the dealer was incompetant.
I have written a scathing letter to GM and the dealer that I visited regarding the issue and would like to post it here if I may but it is four pages long.

GM knows how to fix this. They are just lazy. They have their money and now they don't care.

Is there a forum where I can publish my four page letter to GM? I'm just guessing that it's too long for this thread. If not, I will post it here and you ALL can use it to get your trucks fixed and stick it to GM

Marko

markman34
08-27-2009, 01:38 PM
Hell, I'll just post it and if it needs to be deleted so be it.

Here we go!

__________________________________________________

Administrative Operations - Service, Parts, Operations (SPO)
General Motors of Canada Limited, SPO
1908 Colonel Sam Drive
Oshawa, Ontario

To Whom It May Concern:

Recently I purchased a 2007 Chevrolet Silverado Crew Cab used in a private sale. Unfortunately, I have been having ongoing problems with the truck regarding water leaking into the cab of the truck during rainstorms.

I purchased the truck in December 2008 and initially did not have any problems as the temperature was most often below freezing. As summer arrived, so did the rain and almost every time it rained I noticed that the headliner, seatbelts, and carpet in the truck would get wet. I was due to have the oil changed in the truck and also intended to have washer fluid heater repaired due to a GM recall.

11/05/2009
I brought my truck to GSL Chev City in Calgary as it is very close to my home.
The recalled washer fluid heater was repaired without issue.
I asked GSL to investigate a squeaky driver’s side front window. The technician noted a TSB regarding lubrication of window hardware and billed me ˝ hr. labour. $62.50
I also asked to investigate a slight delay in the washer fluid when pumped. The technician tested the washer fluid pump and deemed it to be working properly. I was billed ˝ hr labour $62.50.
I also asked GSL to identify and repair a leak that caused the headliner, seatbelts and carpet to get wet after rain. The intake employee (Tammi Dann) told me that these leaks often occur when owners use touchless car washes as the high pressure spray overwhelmed the sunroof seal and sunroof drains. I told the Tammi that I do not, and have never, used a touchless carwash and that a light rain would cause the truck to leak. The technician tested the water tightness of the truck with a rain tower and came to the conclusion that everything was working properly. I was billed 1 hr labour. $125.00.
When I heard of these charges I contacted the service manager Les Huber and told him how upset I was regarding them. I told him that they were outrageous and he agreed with me. All of the charges in question were reduced to zero other than a ˝ hr. diagnostic charge for the sunroof leak. $62.50
When I went to pick up the truck I noticed on the work order “Suspect touchless car wash was used and water overflowed front sunroof tracks (normal) No sign of leak at this time” This, after I specifically told the GSL employee (Tammi Dann) that I did not use those car washes. I was insulted.
I paid the bill and hoped that there were no more leaks.



08/07/2009
The truck continued to leak so I took it back to GSL service. The technicians again tested the sunroof with rain towers and told me that there was no leak therefore there was nothing to be fixed. Fortunately, there was no charge. Once again on the work order/invoice it was written “leak not present at this time. Suspect customer is using high pressure car wash and over coming sunroof drain’s ability and causing water to flow through headliner and into B pillar trim” This comment even after I specifically told GSL on two occasions that I did not use touchless car washes. During a follow up conversation with Randy Kennedy I was asked if I was sure I was closing the sunroof properly as that may be a possible cause of the leak. I was insulted once again.

The truck continued to leak.

16/07/2009
I took the truck back to GSL service and asked them to drop the headliner as that would surely enable the technicians to identify the leak. Randy Kennedy and I agreed that I would pay an additional 1 hour labour ($125) for the R&R of the headliner. I traveled to the shop to see the situation myself. When I arrived the technician had the truck sitting under rain towers waiting for the sunroof to leak with the headliner down. They told me that there was no leak and that everything was operating as designed. I looked around a bit and noticed a hole in the driver’s side drain channel and that the drain hoses ran uphill. The hole in the drain channel was dripping and the reverse grade on the drain tubing caused the drain channel to overflow as water rarely flows uphill. I asked them to drive a screw into the hole in the channel, as was done on the passenger side, and to try to correct the grade of the drain tubing that flowed uphill. They put the truck back together.
I was called by Randy Kennedy and told that the cost that we agreed on had now gone up. At this point I was once again disappointed and called Robert Wolfe (the owner of GSL) and told him my concerns. He called back shortly after and told me that the charges would be as we agreed on totaling1 hour labour. $125.00. Thank you Mr. Wolfe.
They put the truck back together. When I picked up the truck I noticed that on the work order/invoice, highlighted in pink was a note “No more work orders are to opened on this vehicle without service management approval and a clear understanding of responsibility for charges RWK” I understood this as asking me not to return.
Being quite displeased with GSL at this point I didn’t think that would be a problem.

The truck continued to leak.

25/08/2009 I called and talked to Les Huber at GSL and expressed my concerns. I asked if they would like to try again to fix the truck he said “no, he would rather not.”

25/08/2009 I called and talked to Francine at GM customer Service and let her know that I was intending to take the truck to Jack Carter Chevrolet in an attempt to have the problem fixed.

25/08/2009 When I was blessed with a free moment I decided to have a look at the truck myself. I dropped the rear corners of the headliner and adjusted the drain hoses, and repaired the problem. (Unfortunately the GSL technician had not done this as I had asked when in the shop) I lowered both hoses to just above airbag so that water didn’t have to flow uphill. I also noticed that the passenger side drain hose did not have the retainer clip to attach it to the body and keep it from moving around.
These Repairs took me, a Plumber, about an hour. I then tested the drainage system with a running hose in drain pan for approx an hour. There were NO LEAKS.

26/08/2009 Looking for more information regarding my issues, I went to another of the Chevrolet dealers in Calgary and inquired into TSB 09-08-57-002. When I read this TSB I was surprised to see that the EXACT symptoms were listed in this document. Even more surprising was that the same procedure that I used to correct the problem was also described in “Condition 2” of the TSB document. This was so surprising because, during my time at the GSL shop to view the truck with the headliner down, I specifically mentioned that this was a likely cause of the leak and asked for it to be corrected. Water does not have a tendency to flow uphill.

At this point I wish to express my concerns to everyone important to the situation. I feel as though I have been put through the wringer over this and pointing out these problems may help me and any future customers with similar problems.

Firstly, I’d like to comment on the fact that I have been able to identify hundreds of documented issues relating to these trucks and sunroof leaks. I was also able to bring to the attention to all I spoke, the TSB and PIT documents related to the sunroof issue. I know that GM has had to deal with this in the past, yet when it comes to my truck they had absolutely no idea. When I asked GM or GSL employees about an ongoing issue with the sunroofs leaking, I was told that there were no issues.

Secondly, why is it that your top notch mechanics working at a GM dealership spent hours and hours (supposedly) trying to identify and rectify this problem and I, a Plumber with no formal mechanics training, fixed it in about an hour?

Thirdly, I would like to know why your service department, after being told that the sunroof leaks in a light rain always come back with “we can’t make it leak” therefore it does not leak. Why, after being told that I NEVER use touchless carwashes on two occasions, GSL tells me that the likely cause of my leak is a touchless carwash? How insulting. Not to mention questioning my ability to properly operate the sunroof controls. Good Lord!

Fourthly, I must comment on the aggressive billing that I encountered on my first visit to GSL. Charging me ˝ hour labour to view a TSB regarding a window squeak, or charging me ˝ hour labour to have the technician sit in the truck and run the washer fluid for 10 seconds is a disgrace.. How many people would have paid that? It almost seems criminal. I have to admit, part of the reason I have been so tenacious with GSL is because of this aggressive billing fiasco.

Lastly, I would like to be refunded the monies that I have paid to have less than nothing done to my truck relating to my sunroof leaking. So far I have been billed $187.50 to have my sunroof issue fixed or even diagnosed. For that expense, I have not had my truck fixed, I have not had the problem diagnosed, I have been insulted, and have had to take it upon myself to fix the issue.

I find it a shame that I am not welcome to bring my vehicle to GSL anymore. It would be very convenient to have my service performed there but seeing how things have transpired, even if I was welcomed at GSL’s service department, I wouldn’t bring my vehicle there.

I hope that this will all be a lesson to everyone involved. Perhaps my truck won’t rust out and fill with mould due to the constant wet in the truck after all. Perhaps GSL and General Motors will learn something about providing a better customer experience.

I look forward to hearing your comments regarding this matter and to my refund as well.

Thank you for your time.

One Dissatisfied Customer

Mark

Caramon
08-27-2009, 10:44 PM
Wow

heymccall
08-27-2009, 10:55 PM
#1 I knew it was repairable/ correctable. Every sunroof is.
B: That was a very concisely written letter.
3. How much to write letters like that for my other problems?
d) Welcome aboard.:welcome:
Lastly- Has GM responded yet?

sritchie
08-27-2009, 11:06 PM
Well done, Markman.
I need to write a similar memo to the dealer in Ardmore Ok, where my fumoto oil drain valve "mysteriously" disappeared.

markman34
08-27-2009, 11:25 PM
Thanks for the kind words.
I'm just so pissed about all of this that this is a huge victory for me.
This truck cost 10x more than any other vehicle that I've bought and I couldn't sell it like it was. Maybe now I won't have to!
I hope everyone with similar problems gets 'em fixed. Stupid GM. Trying to screw us all.
Don't forget, TSB # 09-08-57-002 covers many likely problems relating to the sunroof leaks. When I get a little time I'll try to scan it and post it here.
I'm gonna start a consumer advocate group. I think I have a knack for it.

Mark

ps. Who thinks I'll get my $187.50 back?

heymccall
08-27-2009, 11:27 PM
ps. Who thinks I'll get my $187.50 back?
I dunno know? Is Obama still writing checks?

markman34
08-27-2009, 11:34 PM
no word back from GM yet.
I am eager to hear what they have to say. I'd like to hear that some dumba$$ got his peepee slapped over at the dealership.
If I were in charge and a customer came to me with a letter like that HEADS WOULD ROLL!

We'll see.

Ldy AlliDu
08-28-2009, 02:02 PM
I posted in another thread what my latest issue supposedly was, "sunroof frame assembly coming apart" replaced Friday.
This time again even with me doing everything in my power, there was damage to the interior, this time there was some arguing and I did not appreciate it.
Several parts are on order for next week and I believe everything will be done right.
P.S. I feel the pain for GM owners in Canada.
Forgot.....very well written letter, good luck.

LBZ Owner
08-28-2009, 02:40 PM
There are a problem with dealers & sunroofs, they do not know how to work on them at all. You need to take to to an American Sunroof dealer, ASC has dealers all over and will work on a factory unit. Some dealers send them out to ASC. I do a search for local ASC dealers then have a talk to the service manager GMC/ Chevy dealer to see if they will send out to be worked on.

It may be as simple as an cloged drain or an allignment issue.

www.americansunroof.com

I would rather have it fixed then fight the monster (GM).

ericw13
08-28-2009, 02:49 PM
for what its worth i had a terrible wreck. i had GM send engineers and all out to view my truck before the salvage yard got it. When i had my wreck i was traveling 88mph (little black box) and no the airbags did not deploy. just look at this photo and you decide for yourself. oh the GM engineers told me the airbags were functioning properly. WTF? anyhow looked on the bottom of the air bag inpact sensor "made in china" go figure

I am an engineer so as you might think i argued for hours with them. it did not do me any good. I still had a broken hip, 3 out of 4 ligaments in my left knee torn, 5 out of 6 bones in my legs broken and a jaw that was broke in 15 places. I didn't even get a get well soon card from GM. and yes i did go out an buy another. maybe there is something wrong with me?

heymccall
08-28-2009, 03:11 PM
for what its worth i had a terrible wreck. i had GM send engineers and all out to view my truck before the salvage yard got it. When i had my wreck i was traveling 88mph (little black box) and no the airbags did not deploy. just look at this photo and you decide for yourself. oh the GM engineers told me the airbags were functioning properly. WTF? anyhow looked on the bottom of the air bag inpact sensor "made in china" go figure

I am an engineer so as you might think i argued for hours with them. it did not do me any good. I still had a broken hip, 3 out of 4 ligaments in my left knee torn, 5 out of 6 bones in my legs broken and a jaw that was broke in 15 places. I didn't even get a get well soon card from GM. and yes i did go out an buy another. maybe there is something wrong with me?
After trying to figure out why this is in the sunroof thread (and not finding one), I feel compelled to add the following.

1. To collide at 88mph with any object and live (albeit injured) is testimony to the engineering involved (especially crush/crumple zones).

2. Airbag sensors, regardless of their country of origin, are still manufactured to a higher level of precision than, say, a horn relay.

3. Perhaps, just like there are typically minimum deceleration rates that must be met to "deploy" the airbags for occupant protection, perhaps there are maximum deceleration rates that "disable" airbag deployment? The scenario I'm envisioning is because the bag has a given time frame from activation request to full inflation, and they would actually activate AFTER the collision, while you were in contact with the air-bag, and you would be harmed further from the deployment of the bags.

And finally, a picture, without the story behind it, is kinda unuseful to me.

Count your blessings to still be here.


PS. As an engineer, hopefully you have an understanding of deceleration rates vs mass and the forces that are created within the internal organs of the body, and again, in so few of words, "your truck saved you life with the mandated design criteria GM built into it", in lieu of your physics demonstration.


It kinda reminds me of the ongoing lawsuit against Ford because the gas tank in a Crown Vic will burst and leak when the car is struck from behind at high rates of speed (typically examples are given for impacts from cars travelling in excess of 50 mph when the Crown Vic is parked).

ericw13
08-28-2009, 03:16 PM
not to argue but i do understand deceleration rates but i also understand the letter that GM sent me that said i did not have enough front end damage to deploy the airbags. it said nothing about deceleration rates at all. not to mention that parameter does not even exist.

i just through that out there because he was talking about how GM shafted him so i just thought i would share my story. if you want it deleted let me know and i will take care of it. oh and just because air bag sensors are designed to a higher precision does not mean they are manufactured with better quality control. same reason our kids toys were painted with lead paint.

GM did not save my life. I did not have my seat belt on and was thankfully ejected from the vehicle. Jesus is the one to thank for me being here. There is not a team of engineers out there that could design a way of getting out of that truck. That is all Jesus bud. and that is a testimony that God is still alive and on the throne even today.

jon5212
08-28-2009, 03:20 PM
^^^ I think you just had some stupid luck. Glad you are still alive, but I don't think it has anything to do with Jesus.

heymccall
08-28-2009, 03:25 PM
How did GM shaft you?

You were in an "incident" where you were travelling at a higher than normal rate of speed in a 3 ton projectile, without a seatbelt, and you're here to share with us.

I'm trying to be sympathetic here as we all have had some type of "life-altering" experience that could have been "life-ending", but, AGAIN, I fail to see the "shaft" from GM.

As a contributor to the "incident":
Did the throttle stick?
Did the brakes fail?
Did the seatbelts unlatch upon impact?
Did a suspension component fail?
Did a steering component fail?
Did a tire fail?

Maybe I'm just a little "slow" today???

ericw13
08-28-2009, 03:37 PM
no the airbag sensors is what failed.

regardless of what i was doing wrong the system still do not function properly. Its ok though i did not contribute to the bankruptcy of GM. I did not sue nor did i pursue a lawyer. i was just still happy to be alive.

but believe me GM has had problems with their airbags for years. I have seen where airbags blow out for no reason (no impact at all) and i have seen them not blow out because (apparently i did not have enough damage to my truck) also the cab of the truck is not strong at all. shortly after the wreck i seen an article where they were trying to encourage manufactures to design the roof to withstand 3x the weight of the vehicle since so many deaths now come from roll over accidents. I wish they were designed better but truthfully the trucks are designed to fail at x amount of service life. thats what being an engineer is all about . making your boss tons of money. we have to design things as cheap as possible but still make them meet certain requirements.

thats why our grille pops on but our center console has about 30 bolts in it. lol

ericw13
08-28-2009, 03:38 PM
anyway if i can find the letter GM sent me i will scan and post it. They mush have thought they was in the wrong because their lawyer contacted me. anyhow lets get back to the leaking sunroof

heymccall
08-28-2009, 03:41 PM
Anyhow lets get back to the leaking sunroof

Agreed, as we are both still here to continue on.

ACM
12-03-2011, 12:21 PM
So I have a Good friend with a 2007 Buick Lucerne with a leaking sunroof, been back to dealer several times to fix and the dealer says not to go through automatic car washes even though it leaks during light rain down the drivers side A-pillar. "I know what you are thinking why am posting this here? its not a diesel truck?" my thought process is GM probably used the same sunroof or manufacturer for several different makes/models and as I've been reading here I see some of you are having issues with 07 model years as well.

I'm trying to do some research on TSB 09-08-57-002 to see some of the wording in there for any similarities. Twice the dealer has told her they cleaned the drain tubes/ specifically the tube running down the drivers side A- Pillar and once they couldn't find a leak. We always wash the car by hand in a bay at my work place with a regular garden hose and found no leaks but every 4 or five months the leak comes back.

When it leaks it always comes down the A-Pillar and runs out the plastic clip halfway down and onto her leg if shes driving or onto the carpet if shes not in the car. Anyone have any ideas for me to try? I'm gonna continue to look for the previous mentioned TSB and take the pillar cover off tonight n see what I can find.

DURAtotheMAX
12-03-2011, 01:48 PM
not to argue but i do understand deceleration rates but i also understand the letter that GM sent me that said i did not have enough front end damage to deploy the airbags. it said nothing about deceleration rates at all. not to mention that parameter does not even exist.

i just through that out there because he was talking about how GM shafted him so i just thought i would share my story. if you want it deleted let me know and i will take care of it. oh and just because air bag sensors are designed to a higher precision does not mean they are manufactured with better quality control. same reason our kids toys were painted with lead paint.

GM did not save my life. I did not have my seat belt on and was thankfully ejected from the vehicle. Jesus is the one to thank for me being here. There is not a team of engineers out there that could design a way of getting out of that truck. That is all Jesus bud. and that is a testimony that God is still alive and on the throne even today.

Well there you go right there. The airbag module completely changes around all of its deployment thresholds and parameters if the driver does not have his/her seatbelt on.

AND. Look at your accident, you hit something with the body panels, not the frame. The body panels crumple a lot easier than the frame, and take less time (comparatively) to decelerate, resulting in a lower "g-force" when you crash. Come on, you're an engineer, you couldnt figure that out?

Airbags are deployed NOT based on "how smashed-in the front is" or "how fast you are going". Its based on acceleration rate-change. If you "underride" something, like rear ending a tractor trailer, its going to peel the body back off the frame like a sardine can (frame takes 10% of the impact, body takes 90%)...which does not slow the truck from 60mph-0mph as quickly as hitting a big flat solid brick wall (where the frame absorbs half the impact and the body absorbs the other half). The frame is stronger, so its going to crumple less and create more of a shock-load on the occupants...your frame didnt really crumple as much as the body did. But you're an engineer, so why am I wasting my time explaining this to you?

And also, the sensors, as heymccall said....theyre freaking airbag sensors...doesnt matter jack shit where they were made, they are held to an incredibly high standard of quality control. And, your engineering background should have taught you that the sensors are SOLID STATE and are constantly monitored by the airbag computer for their state-of-health. There is a mini-computer inside the sensor that talks to the airbag computer....its not a stupid little momentary switch that is like "close the circuit, fire the bags" like you are assuming it is. :rolleyes:

So, in summary, STFU. Your airbags were working fine. You might be an engineer, but you arent a safety/restraints engineer, so you know nothing more about this type of situation than the average joe does.

The other nail in the coffin for your stupid argument is YOU HAD A BRUSH GUARD ON THE TRUCK. GM (and every other car mfg) clearly states in the owners manual (which you probably didnt read because you're an engineer and already know everything) that anytime you modify the bumper, or install a grille guard or brush guard, you are changing the front end structure and the way the airbag sensor sees forces/impact. GM did not design the airbag system/collision-engineer the truck the way YOUR truck was configured during that accident. Maybe if you had a stock truck without the brush guard the airbags would have deployed because the sensor would have gotten a proper reading like GM designed it to.

And finally, for you bitching about "GM has had airbag problems for years". Bull shit. GM INVENTED AUTOMOTIVE AIRBAGS AS WE KNOW THEM TODAY back in the late 1960's/early 70's and have been working on them longer/know more about them than any other car mfg in the world.