I ordered a 2500HD LT 4x4 CrewCab LWB on 11-24 and would guess the dealer placed it on 11-25 or 11-26. I talked to the dealer early last week to check progress and to find out if I’m getting the LLY engine. The dealer didn’t have much information other than I’m getting the LLY. So I called him yesterday (12-12), he had an order number but mentioned that Chevrolet still has not picked up the order yet.

So my questions are: How does the order process all work and what does "Pick up the Order" mean? Will the holidays play in to this process too?

The waiting is killing me

.

It depends on color and how many are in front of you.


I ordered my 2500HD CC/LB LT in Sport Red on 9/30/03 and did not get a TPW, (Targeted Production Week) number until the week of Thanksgiving. The Flint plant makes all Crew Cabs. I just got mine built on 12/12/03. Due to my dealer's locale to I-75, I am expecting the truck to be shipped to the dealer next week. I hope http://www.dieselplace.com/forum/smileys/Disapprove.gif

Okay here's the word I got from my dealer when talking about the process.


They refer to the various stages by number, I think that's a computer line code.


1. 1101 The dealer gets on his computer and orders the truck, if it meets the criteria for what's available he gets an order number before signing off.


2. 1100 The order is pre-accepted.


3. 2000 The order is accepted by GM.


4. 2500 The order is preferenced, in my case both the change to 2000 and 2500 happened on the same day.


5. 3000 The order is accepted by production control and issued a TPW, in my case that took two weeks to the day. Order changes can still be made at this point but it will delay the TPW, this is where my truck is now and it was ordered by the dealer 11-17-03. The initial TPW I got was for 1-12-04, but it was kicked back to 1-19-04 a week after it was first issued.


6. 3100 The order is committed to production, end of change window.


7. 3200 He couldn't remember what that means and mine hasn't gotten there yet.


8. 3300 The truck will build that week.


There may be other codes that one of the dealers could fill us in on, but that's what I was able to come up with in talking to the dealer just now. Your question prompted me to call him since he's been talking about these numbers and stages of the order process all along, but I never paid a lot of attention to it.


Hope it helps.





edit info: I forgot your other question and you'll love the answer... GM shuts down between Christmas and New Year's.... My dealer wasn't sure exactly how many days it would be either, it could start before Christmas or end after New Year's sometime.....Edited by: Zeeb

Thanks guys for the info and congrats on your soon to be babies. You guys must be going nuts by now.


I guess I will just have to wait and see. I was hoping to see my new truck in mid to late January but that's not looking to good. Maybe it's a good thing.http://dieselplace.com/forum/smileys/Ermm.gif Isn't there a saying; "Good things come to those who wait" or something like that? http://www.dieselplace.com/forum/smileys/Cry.gif


I think the waiting would be easier knowing a due date or something. Now I'm thinking I should just add the DVD player to the order.

I think the waiting would be easier knowing a due date or something. Now I'm thinking I should just add the DVD player to the order.





You only get to order new trucks once in awhile, if you want the DVD entertainment set up I'd say go for it. You might ask the dealer if it will delay things, but from what I've learned it doesn't seem likely.


One question you might ask your dealer, and hopefully he'd be honest enough to answer it, is whether or not this might be an allocation problem? The whole dealer zone he's in, as well as each individual dealer gets an allocation of vehicles during the year. If he's not got a slot to order a truck, the zone rep can pull one from somewhere else on a sold order, but that means some dealer will lose a unit. Sold orders have to have the customer's name, address, phone number and so forth, and are supposed to have production priority.


Might be worth asking the question.

You only get to order new trucks once in awhile, if you want the DVD entertainment set up I'd say go for it. You might ask the dealer if it will delay things, but from what I've learned it doesn't seem likely.


One question you might ask your dealer, and hopefully he'd be honest enough to answer it, is whether or not this might be an allocation problem? The whole dealer zone he's in, as well as each individual dealer gets an allocation of vehicles during the year. If he's not got a slot to order a truck, the zone rep can pull one from somewhere else on a sold order, but that means some dealer will lose a unit. Sold orders have to have the customer's name, address, phone number and so forth, and are supposed to have production priority.


Might be worth asking the question.





How does the allocation work? Does it go by model year or some other setup. If it goes by model year, it seems like I would be ok since it's a 2004 and the new model year has only been out for the last few months.


I'm still thinking about the DVD thing in between me trying to decide on what size suspension lift, wheels, and tires I'm going to get.


Thanks for the info I'll call my dealer this week to find out more.





Edited by: Voodoo

I just ordered my truck this last Friday. I was told that it should arrive by late Feb. or early March. I debated greatly on the DVD. We choose against the factory for several reasons. The kids have a playstation and the a/v cord would of hung from the ceiling when connected to the DVD player. The screen itself could block some of yor rearview sight. The screen is small compared to like models. We decided to go with the headrest dual screen set-up from Best Buy. The cost will be about $2400 with the 4 year warrnaty. It will allow the game to be played or a movie to be played on both screens or separate per each headrest. The player will be mounted under the front seat, out of the way. No cords hanging down or visual blocking. It will also be directly hooked into the stereo system of the truck so that you can control the volume and run sound through the speakers. Way too much money, but this an expense we think will be worth it.

Sonny Bear,


Thanks for the info, I was thinking the same as you about the audio and video cables hanging down on the DVD player. I would have ordered it if the jacks were in the center console or something lower.


As far as my order, I'm going to try and find out more today. My dealer said about 8 weeks but now it seems it may be longer. I just hope it is not a allocation problem.

Just discovered this site on the weekend, very interesting. I ordered a G.M.C, CC Duramax, Summit White on Oct 31 03.in Canada, My build date was 12 08 03. Checked with dealer this a.m. and was told truck was shipped on 12 13 03. I now have Vin.# Not sure if I will be getting new engine.http://www.dieselplace.com/forum/smileys/Big Smile.gif

Congrats, you're getting MUCH closer....http://www.dieselplace.com/forum/smileys/Clap.gif


Check the eighth digit of the VIN, 1=LB7, 2=LLY. Since they didn't start building LLY's until the 8th of Dec. it's most likely an LB7, but nothing wrong with that, it's a known quantity.


We'll have to wait and see if the LLY turns out to be a blessing or a curse. Hopefully, since my truck is coming LLY, it'll be a blessing...http://www.dieselplace.com/forum/smileys/Ermm.gif

Thank's Zeeb


Looks like mine will be an LB7 as I have a 1 in the VIN eighth digit. Somewhat dissapointed as it would be neat to have something new. I did not even know about the LLY until this past weekend when I discovered this site. However as I am a retired G.M worker I usually change my trucks every year. This is going to be my fourth Duramax. I really liked each one and have never had any problems but have never reached 20,000 km. either. I have several friends and acquaintances who own a Duramax and have never heard even a small complaint. We do not build this truck in Canada so mine will be coming from Flint. as I understand.


We had been getting a great deal up here in Canada when the Cdn.$ was around $.65 as my dealer could send my trade to the U.S. for U.S.$. Now with our $ at around $.76 we don't do very well anymore, maybe will have to keep this one for awhile.


We will just be getting it in time as we need to put a few Km. on it before we head south in mid Jan., Hopefully as far as Arizona.


Good luck with your new truck.


B.J.http://www.dieselplace.com/forum/smileys/Cry.gif

Dave thanks for the info, I had one like yours on order now all I need to do is watch for the truck and grab yours instead http://www.dieselplace.com/forum/smileys/Big Smile.gif





BTW have u looked under the front seats on an LT ?


I don't know if there is enough room w/ all the power stuff under there.

Hi Guy,s


She's at the dealer, will be picking it up tomorrow morning. Will bring her home and install the fifth wheel hitch and some more goodies.


B.J.

Congrats B.J.! http://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Thumbs Up.gif


It will be a long night. Why not pick it up today?


Man I can't wait until my baby is here. My 88 Toyota 4x4 is getting tired.http://www.dieselplace.com/forum/smileys/Approve.gif

Thank's Voodoo


Ya, we could have picked it up today but our dealer is about 60 miles from where we live so hope to con someone into coming there with us and bring our car back so both the co-pilot and I can come home in the new wheels. How about you dropping up and driving us to the dealer eh. Ya we are Canadian eh. http://www.dieselplace.com/forum/smileys/Big Smile.gif Ya, you can drive it.


I have had many new trucks over the years and still get excited so can,t imagine what it would be like for you going from an 88. Had three Duramax E.C.'s already, all green and loved them. This one is a little more exciting as it is first C.C. and is white. You are going for the L.T. awsome. Would love the memory seat.


Will be heading south about mid Jan. with the Montana for some warmth from the sun and the American people.http://www.dieselplace.com/forum/smileys/Cool.gif


Good Luck and Merry Christmas


B.J. and the Co-Pilot

Dmax Tim;


Mine just arrived at the dealer this morning. The parts guy and the salesman fought over who was going to call me first. They both ended up getting called about the same time.


I called the parts guy first because he wanted to verify my toy order. The baby is off to the body shop for a Line-X coat for the bed. Then it's back to the shop for flaps, step bars, bed cover, and prep.


I should be able to pick it up Saturday or Monday.http://www.dieselplace.com/forum/smileys/Big Smile.gif http://www.dieselplace.com/forum/smileys/Big Smile.gif http://www.dieselplace.com/forum/smileys/Big Smile.gif


I asked my salesman how the truck looked. And he said, "That is on BIG bad looking truck!" http://www.dieselplace.com/forum/smileys/Big Smile.gif


Where are you at in North Central Ohio?


I'm in Fremont, Getting the truck in Findlay.


Congrats on the new edition B.J.


VooDoo hang in there, it's worth the wait. It's great to have a truck that other truck owners are envious of. http://www.dieselplace.com/forum/smileys/Big Smile.gifEdited by: DavesDmax

DavesDmax,


You mentioned color had something to do with how long it takes, how so? I ordered mine in black, everything else same as yours, on 10/27, dealer said GM accepted on 11/18 or 11/19, but couldn't tell me my TPW as of 12/12. I'm jealous! Ha Ha, seriously though, congratulations! One awesome truck! Also, did you get the LB7 or LLY, I know that I did get converted to LLY.

DavesDmax,


You mentioned color had something to do with how long it takes, how so? I ordered mine in black, everything else same as yours, on 10/27, dealer said GM accepted on 11/18 or 11/19, but couldn't tell me my TPW as of 12/12. I'm jealous! Ha Ha, seriously though, congratulations! One awesome truck! Also, did you get the LB7 or LLY, I know that I did get converted to LLY.





Now I don't feel so bad, I still don't have a TPW as of 12-16. The dealer gave me the choice of a LB7 or LLY. I said LLY!

I ordered on 11-18 a GMC and a Chevy, the dealer called last nite and said the GMC would be in soon.


I called today and found out the Chevy is coming in, built on 12-11 and it has the LB7.


3 weeks from order to build is fast.


GMC hasn't gotten me a TPW yet.


I work at the Mansfield GM plant (we make the doors for most GM vehicles).

Dave are u getting a good price or do u need a supplier card?


4% over GMS.


Let me now and I'll get it in the mail.

Congrats Dave!http://dieselplace.com/forum/smileys/Thumbs%20Up.gif I know mine will arrive one day but it sure is hard waiting.





B.J. Did ya pick it up today?


Lets see some picks!

Ya Voodoo, picked her up this a.m.http://www.dieselplace.com/forum/smileys/Clap.gif


She looks awsome, White C.C.,cab pights, pwr. extendable mirrors. I love the look of the cab lights. Brought her home and spent the rest of the day dressing her up a little. Chrome step bars, Chrome box rails, Hood guard, Side window guards,( not sure what you call them) They look great on a white truck. Mud flaps,nothing special there. Tomorrow the fifth wheel hitch goes in,also brake controler. Nice to work on it while it is still clean on the bottom.


For the first time sinse 1995 I did not go for the bucket seats but did get a power seat. Was always afraid to get away from the buckets as I found the seats to be so comfortable but the ride home today convinced me I do not need the buckets. I don't know about you guys in the U.S. but here in Can. if we want buckets they are about $800 then you are forced to take the upgrade radio for approx. another $800. I started thinking it was just not worth it.


Had to wash it already as up here the roads are very messy with snow and salt. Don't want to take her out now but there is always the wife's car and it is easier to wash.http://www.dieselplace.com/forum/smileys/Big Smile.gif


Oh yes, Cdn sticker price for an S.L.E. as equipped $55,125.00 Minus $2000. incentive for the Duramax. I am a G.M retiree so get a further discount. I'm sure that will make you feel good about your price.


Have a Good One B.J. and the Co- Pilot

DavesDmax,


You mentioned color had something to do with how long it takes, how so? I ordered mine in black, everything else same as yours, on 10/27, dealer said GM accepted on 11/18 or 11/19, but couldn't tell me my TPW as of 12/12. I'm jealous! Ha Ha, seriously though, congratulations! One awesome truck! Also, did you get the LB7 or LLY, I know that I did get converted to LLY.





GM does trucks in batches based on color. When my saleman called me in early November, He told me that they were doing Black, Red, and White. They did Sport Reds after Grays I think.


I got the LB7. Verified by the VIN it is an LB7. I wanted a non-Cat, Non-EGR engine more than an a little bit more torque. Plus I can always "Juice it" if I need it. I don't think that will be anytime soon. I'm only pulling a 6200 Lb trailer. http://www.dieselplace.com/forum/smileys/Big Smile.gif


I'm lucky that my Dealer does a lot of trucks. I could not believe that they sell about 6-10 of these a month in my area. (Horse trailers). They are taking extra special care and are bending over backwards for me. So far, the purchase has been very pleasant.

Dave are u getting a good price or do u need a supplier card?


4% over GMS.


Let me now and I'll get it in the mail.





Thanks for the offer Tim, I've got the Supplier's discount through work, (FirstEnergy). Yep, that's right. The same company that brought you the largest Blackout in history. http://www.dieselplace.com/forum/smileys/Embarrased.gif


The Cert was only good to the end of the year. So, I was starting to get a little antsy...


I was really pleased using supplier discount. I hate dealing, so this was perfect for me. I got the truck I wanted for the Price I was willing to pay and the Dealer made some too. That's why I went to the Findlay dealer instead of the GMC or Chevy dealer in Fremont. They act a little too snooty for a small town. First impressions mean a lot to me. One likes to be at ease when plunking down $40,000.00 for a vehicle. I would recommend them to anybody in NW Ohio.

I've been watching this forum for about 4 months now as I've been planning to order a new 3500HD Silverado late this month. I went into my dealership last Friday (12/19) where I negotiated the deal, and watched him enter it into the computer system.


Over the weekend I contemplated a two additional options for the rig; I called the my fleet sales guy on Monday (12/22) to update the order with the two options. What surprized me was that between Friday and Monday the order status went from entered to a 3000 code, which means a TPW was assigned. The TPW for the order is 1/12/04 - wow! I was thinking my TPW would be in Feb based on what I was reading on this board.


Trust me, other than the knowledgeable forum members on this site that give me a lot of good info, I have no "insiders" to push this order through... so I'm amazed to see this go so fast. Now I have to make a big decision as to whether I want to stall the TPW for the two options I thought about after the order was submitted.

Did you order a gasser?

<snip>


Now I have to make a big decision as to whether I want to stall the TPW for the two options I thought about after the order was submitted.





A couple of thoughts here.


1. Past experience for me says that if I don't get what I wanted, I wish that I had and wind up selling the unit sooner, to get what I wanted in the first place, as one poster has already noted. I'd make the change.


2. Chevy dealers can usually get a truck faster than the GMC guys, the old "Give the Ford folks a run" deal, plus the fact that GM only makes about a third as many GMC's as Chevy's. Is your order for a "bowtie" or a GMC? Could make a difference on how long the order change affects your TPW.


These two "Generalized rules" are a result of my having sold new GM vehicles, including GMC trucks, and having been around the auto business for most of my adult life. But like all rules, they can be broken. One of the GMC dealers in my neck of the woods got a CC in four weeks, and one of the poster's here, got a Chevy in four weeks. Both of those were CC's, it seems to be really prevalent around here for "Dooleys" to be CC's. Given that, I'm assuming GM is producing a larger percentage of the 3500's in the CC body style and you can order what ever is most popular in less time that the other models.


YMMV, but that's been my experience....http://www.dieselplace.com/forum/smileys/Clown.gif

Zeeb - you're right, I've ordered a Chevy 3500HD Duramax/Allison; I was surprised to see the order go to a status 3000 so fast. However, I decided to have them call the order back to add to options - the skid plate and the steering wheel controls which give more advanced info on the DIC display; I originally thought the steering wheel controls were solely for radio/cruise control functions.


An interesting note... The order went into the system on Friday (12/19) and on monday morning when I called my fleet sales manager couldn't pull the order back as it had went to a status code of 3000. He told me he had to call some commercial office and request to have them pull it from the system - he also indicated that there is a possibility that they could not pull the order in time before GM assigned the truck to production - a 3100 code. It seems odd to me that the dealer that orders the vehicle can't pull the order prior to the vehicle production. Especially since the earliest the truck can get made is the week of 1/12/04.


Either way - I'm going to be happy with my order; there isn't any sour grapes here, only a little 'regret' that I hadn't put these options in the original order.

I'm still waiting for a TPW. But I have not talked to my dealer this week. It sure makes me wonder what the hold up is.http://www.dieselplace.com/forum/smileys/Confused.gif

<snip>


An interesting note... The order went into the system on Friday (12/19) and on monday morning when I called my fleet sales manager couldn't pull the order back as it had went to a status code of 3000. He told me he had to call some commercial office and request to have them pull it from the system - he also indicated that there is a possibility that they could not pull the order in time before GM assigned the truck to production - a 3100 code. It seems odd to me that the dealer that orders the vehicle can't pull the order prior to the vehicle production. Especially since the earliest the truck can get made is the week of 1/12/04.





Well that's what my dealer said about the 3100 status as well. If you think about how far ahead Production Control has to lay things out for all the pieces parts to get to the final assembly plant at the same time, it will make more sense to you.


I think you'll really like the steering wheel controls. I'd never had them until I got the Jeep Grand Cherokee that I drive most of the time, and it's got steering wheel controls. It was strange to get into the older GMC and not have them, but the new "baby" has got them.


My GMC took two weeks to get a TPW, and right on a month to go to the 3100 status, but they moved the TPW back up to 01-12-04 when it went to 3100. So by the time it gets here, I'll be looking at 10 to 12 weeks from order to arrival. But that's been the most common time frame for every GMC I've ordered. I did have to wait five months for one of them, but that one was right at new year model change as well, so I'm just glad it's not five months this time...http://www.dieselplace.com/forum/smileys/Big Smile.gifEdited by: Zeeb

I'm still waiting for a TPW. But I have not talked to my dealer this week. It sure makes me wonder what the hold up is.http://www.dieselplace.com/forum/smileys/Confused.gif


Voodoo,


If it's not an allocation problem, the only other thing I can think of is if it's a component availability problem. The factory used to let the dealers know if an order was on "hold" because a certain component was not available. I don't know if they still do that, but the one truck I ordered that took five months was on hold first for the body, then for the transmission, then for the axle ratio that I wanted.


Hope you find out something soon, the final assembly plants are closed from today through the 4th of January, so while I think some of the component assembly folks are working, they won't be building trucks again until 01-5-04.

I did ask my dealer if it was a allocation problem last week, he said no. But that was the salesman giving me the answer. The dealer I ordered from also has 3 dealerships and is the largest for Corvette sales for South Florida, I would hope chevy takes care of them. It sure would be nice if GM had a site to track your order.

I finally received my TPW today for 1-19-04. Now I can get some sleep.

Voodoo,


Great news. I'm sure mine must be close to yours. I ordered back on 10/27, the order didn't get picked up until 11/18 or 11/19, and I still don't have a TPW. I don't think my dealer is very helpful, however. I am hoping that our TPW is the same, I am moving in February and I have to have the truck before then. My trailer came in Saturday, but I have nothing to pull it with. My little '93 Z71 won't cut the mustard there, can't use the Mini Cooper S, and definitely won't use the '96 Impala, guess I'm just playing a waiting game. . . just my luck. Congrats!

VooDoo,


Great news! I'm wondering if, and it's a long shot, the LB is what held you up? Reason I say that is when I was looking, I only ran across one 2500 CC LB and the rest were all SB's. Most of the Dooleys I ran across were CC's, but that's a different bed. Since the CC's are built in Flint and the EC's and RC's in Pontiac, maybe there weren't a lot of beds available?


On the other hand, since you ordered yours a week after I did, and your TPW is a week after mine, maybe the dealership just didn't check.....

Voodoo,


Great news. I'm sure mine must be close to yours. I ordered back on 10/27, the order didn't get picked up until 11/18 or 11/19, and I still don't have a TPW. I don't think my dealer is very helpful, however. I am hoping that our TPW is the same, I am moving in February and I have to have the truck before then.


Man that's too weird waiting that long without anything from your dealer. I hope you get your's but right now I'd say it's not likely you'll have it by February unless it's moving through the process and your dealer just hasn't told you.


My dealer ordered mine 11-17-03, GM picked it up 11-18-03, changed it to the LLY 11-19-03 and I got a TPW on 12-05-03. The next week they moved the TPW back a week, then on 12-19-03 I got a production commitment (3100) code and they put the TPW back to the original week.


So mine looks like it will get built in two weeks, but until they go to code 3300, usually the Monday of that week, the TPW can still be changed..... Remember it's a "Targeted Production Week". Then you're probably looking at minimum ten days shipping from the day it's built and that can even go as long as four weeks. Depends on how long it sits at the factory, transit time, and how long it sits in the local rail yard before the transport company gets a load of vehicles to deliver in your area.


Go bug your dealer and tell him you want to talk to the Zone Rep.... Find out where your truck is.

baimpala,


Call or better yet go to your dealer and ask them to call GM. I would say there is a TPW for your truck, someone is just not checking. Oh one more thing; Parts of GM are open to get a TPW, so if the dealer says GM is closed untill 1-5-04 they didn't try hard enoughhttp://www.dieselplace.com/forum/smileys/Wink.gif. Just be as nice as possible.http://www.dieselplace.com/forum/smileys/Big Smile.gif

All,


Thanks for the words of encouragement. Another factor is I ordered under the GMS program, Dad was a 30 year line worker (thanks Dad!). I have called the dealer at least every week. I don't want to make him mad, but sooner or later, I am going to have to get nasty so I can get the information I need. The wait is killing me.


Zeeb,


I wonder if we will have similar production schedules even though you are 3500 and I am 2500HD, you are EC, I am CC, etc. . . . I don't know enough about the process to make intelligent and cogent arguments with the dealer.


Thanks again,


Dennis

<snip>


Another factor is I ordered under the GMS program, Dad was a 30 year line worker (thanks Dad!). I have called the dealer at least every week. I don't want to make him mad, but sooner or later, I am going to have to get nasty so I can get the information I need. The wait is killing me.


Zeeb,


I wonder if we will have similar production schedules even though you are 3500 and I am 2500HD, you are EC, I am CC, etc. . . . I don't know enough about the process to make intelligent and cogent arguments with the dealer.


Thanks again,


Dennis





Well you're in a bit of a pickle here. The dealer won't make enough on your truck to really justify his trouble, he's basically doing you a favor...


As far as schedules, the CC's are built in a different plant than the EC's and RC's. Should be reasonably close, but the more popular models and colors are easier (translated=quicker) to get.


There are a couple of ways for the dealer to check on the status of your order. One is through their computer to GM's web site if they know how to do it. The other way is to call either GM or the Zone Rep is usually how it's done.


So if the dealer doesn't know anything, ASK NICELY! if PERHAPS... his Zone Rep might be able to find out? I suspect that your order is in progress, but maybe your dealer either doesn't know how to check his computer, or doesn't want to bother the Zone Rep or GM about the status since it's basically a freebie he's doing for you.


With your time constraint though, I'd say it's time to try and find out where the order is.


Best of luck.

Voodoo,


Nice truck! My order was picked up 12-16-03. I am going to check with the dealer after the holidays.


Does anyone know how long it actually takes to build your truck? A day? Two? More?

Voodoo,


Nice truck! My order was picked up 12-16-03. I am going to check with the dealer after the holidays.


Does anyone know how long it actually takes to build your truck? A day? Two? More?





Same to you, I read some place 1 day to build.

Zeeb,


I talked to the dealer again today. He says his brother knows how to use the VOMS (Vehicle Order Management System). His brother wasn't in today but would be in on Friday. I also asked him if there was a regional rep he could call to find out. He actually knew her name, but said that during the holidays she 'would be hard to get ahold of.' I told him I would try back on Friday when his brother was in and see what info VOMS had. If he gives me the runaround then I am going to ask him to call the regional rep or get her number and call her myself.


I know they are doing this for little profit, but it seems like after as many times as I've called him on it, that he would just get tired of wasting his time talking to me on the phone and just go get the info. . . .I can be quite persistant.


Thanks,
Dennis

Dennis,


You're on the right track, but in case you missed the inference about the rep......


If one of the guys at the dealership can use the VOMS, I got a list of the codes from my dealer and posted them earlier in this thread. So you should be able to tell exactly where it is. If it's not at least got a TPW by this time, it might be appropriate to push for the rep again.


I almost hate to say this, but when I was selling, what you are doing was referred to as a "Courtesy delivery" for which GM pays a very small fee. All the dealers hated them and if you were too easy to work with, word got around and all the folks who qualified would come to see you. The worst part of that is those people always seemed to be the most impossible to please. They paid the least, but were the most obnoxious.


That of course is a generalization and I don't mean to suggest that you've been hard to work with, but it's kind of the way things seem to go most of the time.


So give the guy a chance on Friday and don't get irate with them unless it's absolutely your last option.....


Good luck.

Zeeb,


I'm with you on the GMS stuff. I guess I came across the wrong way in my last post this thread. I do call him about once a week or so, and I had originally thought I wasn't being too much of a pain. I have always been nice, not even a little nasty. . . definitely will give him a chance on Friday.


I had your list of codes from an earlier post (even found out from him that 5000 was delivered).


Our dialogues have always been informative and useful, but he just never seems to know any more, so I get frustrated. Part of my calling him every week is that moving in February is starting to weigh on my mind, so I just want the piece of mind of at least a TPW.


I really appreciate the insight into how he might be feeling as well. I have always had the buyer perspective. I must say I've never had a 'bad' experience with any dealer, (except one who refused to let me test drive a Syclone back in '92. I guess they figured a 22 year old punk like me couldn't afford a spiffy new truck like that, but I was prepared to buy it that day.) Oh, well.


Anyway, thanks for your help and insight, I'll keep my fingers crossed!Dennis

Zeeb, Voodoo,


First of all, thanks to you both for the moral support! My dealer called today, my truck has been built! I feel like a tremendous weight has been lifted now! It is now 'bayed' (I guess that means waiting shipment to dealer) and dealer says it should be here in approximately 10 days!


Dealer mentioned that he still doesn't show anything on his 'other' system, but VOMS has all the info.


I feel bad now about saying anything bad about the dealer now that he called me with the goods!


Again thanks to all for the support and help!


Dennis

Great news Dennis!!!


Sometimes we forget that the "stealer" is comprised of people just like us. Just like us, they hate to admit they do not know how to do something.


For some strange reason which I can't fathom, there doesn't seem to be much interest from the dealers in learning how to use the VOMS. Part of that may be that the reps don't care to teach them. My guy at the dealership had to ask the zone rep several times to teach him how to use the system.


Anyway, you're ahead of me in the ball game. My dealer seems to think that from the VOMS print outs he's getting, my truck may be built next week instead of the 01-12-04 week as the TPW says. I've been in contact with "Dr. Howard" so we'll see. Either way my "baby" is getting closer....http://www.dieselplace.com/forum/smileys/Clap.gif


Hope you enjoy your new "baby".


ZeebEdited by: Zeeb

Great news! We want some pictures when the newborn arrives!


Zeeb I couldn't have said it any better!


I will add; In South Florida, the salesman and managers are a dime a dozen and the employee turn over is huge. I'm sure the reps get tired of explaining how to use the VOMS, then only to find that person gone on there next visit.


When I was shopping it was fun only because I happend to know more about the truck than the salesman and managers. Every bussiness card I received always had the salesman's name hand writen not printed, that was the first sign that I was in troublehttp://www.dieselplace.com/forum/smileys/Wacko.gif.


Just my 2 cents