okay so i had my truck in the dealer getting the transfer case and diffs flushed and i asked them to do a warrenty check on my truck whil it was there. all was good picked it up after paying 48 bucks for them to check it over. i later had it in the garage to tint the windows and was looking it over
noticed that the coolant was way down and tranny lines seemed to be leaking. i just dont under stand why the dealers do such crappy warrenty. do they not make money for doing warrenty work... why is it such a problem. sorry for the rant just getting tired of taking my truck in every other day.

Good question, do dealers get ANY reimbursement on parts or labor for warranty work? Or do they eat all of it? That would explain lack of interest in fixing things, but I'm sure you could press them to do it. Shouldn't have to either way IMO, maybe time to try another dealer.

That why I do all my own work now. Service doesn't mean the same thing these days.

Good question, do dealers get ANY reimbursement on parts or labor for warranty work? Or do they eat all of it? That would explain lack of interest in fixing things, but I'm sure you could press them to do it. Shouldn't have to either way IMO, maybe time to try another dealer.

Dealers get paid for the work they do- just like a customer job-- but they only get "Book Time" and cost plus a little. for parts. They cannot add additional work and pad the charges to GM. :D

I think the last guy got it right my first dealer tried to screw me for a new cp3 pump so I took it to one that cares and got it fixed under warranty.

I hear your pain Ponoka..! It doesnt get any better elsewhere...first 6 months when my Shaw GMC (Calgary), truck was still under a bit of warranty, I got screwed over more than once and was basically treated like crap. Made my own decision to buy filters and other items in bulk / internet and do my own servicing or at least as much as I can and have never visited a dealer since.

As for leaking tranny lines..join the club. Must be at least 10,000 Duramxes out there with the same issue. Yet I will be damned if I am going to a dealer, get them replaced with the same Oriental garbage that was in the unit when it came out of the factory and get billed 4-500 bucks at the same time. Only problem is I hate to see Transynd dripping on my driveway...one day, I'll do the Mike L Hydraulic line fix.

cheers,

stk

sounds to me they didnt do there job take it back and tell them they can pay for everything sence they couldn't see it.

as a tech at a dealer we are not allowed to upsell warranty work unless it is concidered a saftey item or if a leak is fisically dripping to the ground. we cant do anything for seepage. thats why i recomend before you take your truck in too the dealer, you should do your own inspection. take a look under your truck for any leaks or anything else that is a factory part failure. then when you go in you know what needs to be fixed. we aren't supposed to do "inspections" to see what we can fix under warranty. you have to actually complain about it when the truck is brought in. unles like i said before, it is a safety concer or big leak. you can always try another dealership too, they arent all bad.

but thats why we pay for you to do it. looks like your out there just to take the customers MONEY. plus he stated that the coolant tank was empty, and the trans fliud was low. wow how in the hell you can't see that when you do a oil change, or a service your so post to look at that and fill it. look to me that dealer is not a good dealer to go to. whats the name of thoughs dealer in Alberta, Canada, and Palmdale, Ca.

on the invoice the warrenty inspection was call a peace of mind warrenty inspection. if the so called dealer ship says yes we can do a warrenty inspection i would suspect they look it over. anyways i had talk to the service manager today and he said he noticed some tranny line sweating. but when i brought up the coolant they were completely oblivious. when i mentioned it to him he was some what shocked but said he would have no problem relooking it over when i get my rear radio replaced under warrenty:)so i hope they arnt as blind as they were last time or i will be asking for my money back.... and find a new dealer. i might try pike wheaton chev in reddeer they seem to treat people better just a little harder to get my truck there

tell them for the waste of time having to come back you can give me a rental car :D

well lately it been okay i have been working out of town so i just drop it off before i go.

It really depends on the tech. The tech gets hit pretty hard on warranty. A common repair under warranty pays the tech 1/2 the time that we would get if it was customer pay. I hit warranty pretty hard. I up sell it alot. Especially if it is extended warranty that the customer has paid for. GMPP total plus warranty I would reccommend to anybody, with the help of a good tech, one repair could easily be over $1000. No we are not suspose to upsell it at all and if you know something is leaking or in need of repair say something when you drop it off. A added line on a warranty work order is treated like upselling warranty. A semi annual inspection is a warranty approved inspection, but you have to have a good tech that is going to tell you what is wrong. If you have problems with your dealer come to Pike Wheaton in Red Deer. That is where I work and try my best to help when it comes to warranty stuff. Again you have to understand that a tech does not get paid very good for warranty stuff. Alot of labor operations we do not even get paid to diagnois it. As for the cooler lines I would go talk to Ted at MPL Motorsports in Lacombe 403-782-5405 if you got to pay for them, off of your normal warranty, he is putting on the praided lines for cheaper then we are putting the crappy factory lines on.

Trevor.

Not doing your job because you don't feel your getting paid enough is not an excuse! What if the rest of use only did what we thought is worth our time? I will only deliver half of the trailer on a holiday week because I lose all my overtime. No I do my job!!!! It’s called work ethic!! That is one reason I have always had a job. Customers expect me to do my job, to show up with their product. When it's the customer’s dime the whole vehicle needs a complete rebuild. Not to mention the total lack of respect for someone else’s property. I watched a tech write a note with pen and paper on the side of my truck! What the f@#$. A dealer told me the ball joint in my wife’s Envoy where "sloppy" during a state inspection and the Envoy would not pass. What they didn't know is the SUV just had an alignment done by a reputable shop. Can't align a vehicle with bad ball joints. Brought the SUV back to the alignment shop, found nothing wrong with the Envoy. Brought the truck to a state run inspection facility and the Envoy passed with no problem. I could go on and on with the problems I have had with dealers and there techs. I have worked in a parts room for a Chevrolet dealer and have seen first hand the crap and bullshit techs, dealers do to unaware customers. Would you want your service to be treated with the same attitude and disrespect?

:exactly:thanks christopher06 right on the money

its also funny that if he had broght it up he might have got paid more. looking at the truck an seeing the things that were bad not just what he was told. what if the perosn got in to a wreak and killed someone. i would sued that dealer and the tech for everything they have if that was my family that died because he didnt get paid to look at it. that is just stupidity

rodder55, my family has had good service out of Buist in Rimbey in the past. Small dealership, so I think that has a lot to do with it. I have had good dealings with Pike Wheaton also for the few times I have had to bring my vehicle in when I was living down in the Red Deer area.

as a tech at a dealer we are not allowed to upsell warranty work unless it is concidered a saftey item or if a leak is fisically dripping to the ground. we cant do anything for seepage. thats why i recomend before you take your truck in too the dealer, you should do your own inspection. take a look under your truck for any leaks or anything else that is a factory part failure. then when you go in you know what needs to be fixed. we aren't supposed to do "inspections" to see what we can fix under warranty. you have to actually complain about it when the truck is brought in. unles like i said before, it is a safety concer or big leak. you can always try another dealership too, they arent all bad.

When I last had my truck to the dealer, they found seepage around a transmission line and repaired it under warranty. It must have been very slow seepage as there were no spots in my driveway and when I checked the transmission fluid about a week earlier, it was at the correct level.

When I last had my truck to the dealer, they found seepage around a transmission line and repaired it under warranty. It must have been very slow seepage as there were no spots in my driveway and when I checked the transmission fluid about a week earlier, it was at the correct level.

yes some dealers do have different policies. things are also sometimes affected by the area rep. at the dealer i am at, i am not allowed to do warranty repairs for seepage, or sweating. but as long as it is not a restricted labor opp that requires my managers signature i will take care of it for the customer. the way i view things as a tech, is that you as the customer paid the money to purchace your vehicle and you bring it to me as the tech to keep it in good working condition or to fix what is already broke. me as the tech, i will do everything within my power to make the customer happy so they will continue to bring there vehicle in for the work they need done. unfortuatly every dealer has at least one tech who is a crook and will try and sell things the vehicle doesnt need or hang high paying parts that the vehicle does not need. i wish things weren't this way dut there will always be those techs out there. and thats why so many dealers get bad reputations. as far as techs being lazy and not doinfg the inspections properly, thats something that needs to be fixed within that dealership. i will get backflaged my time that i got for that inspection if the customer brings it back and i missed something because i didnt take the time to inspect the vehicle. i dont like having my time taken from me so i try and do it right the first time everytime.

but thats why we pay for you to do it. looks like your out there just to take the customers MONEY. plus he stated that the coolant tank was empty, and the trans fliud was low. wow how in the hell you can't see that when you do a oil change, or a service your so post to look at that and fill it. look to me that dealer is not a good dealer to go to. whats the name of thoughs dealer in Alberta, Canada, and Palmdale, Ca.
i agree, the tech that was working on the vehicle should have noticed all of that, and brought the attention of those concerns up to the customer and service advisor so they could be adressed
i am at rally chevrolet/gmc in palmdale ca.

when i have had problems with a dealer they seem to bring up the (we have to keep the lights on) excuse quite a bit. when we bought our gmc they did not mention that we would need to fight for our warranty as well as pay for it. we as customers have lived up to our end of the deal. the dealers are the ones with the issues. different policies or not our truck was purchased from gmc and not one dealer. it is not difficult to realize when someone is trying to take advantage of you however when it becomes the rule and not the exception it does not make it right.

Your warranty is only as good as your dealership!!! I know a dealership here in Northwest Missouri that loves warranty work. All of their techs are on top of their game and most can beat "book time" and make a lot of money!!! You just have to find one of these that cares, and has the guys that have the "work ethic"!!! I have my local dealer that I can't get nothing done at without paying an arm and a leg but if I want to drive an hour out of my way, the one above will take care of me all the time for a little of nothing...:cool:

Service doesn't mean the same thing these days.
exactly, service to them means pulling out a scan tool. if nothing shows up, theyll pass it on to you saying nothings wrong.. they wont even look under your truck or pop the hood...

ya know guys..( those of you in Alberta), the boys at MPL do good work, easy going and won't screw ya over. I know, cause my first mod in Feb 07, was installing an EGR blocker plate and a finger stick. They did a great job and it was a pleasure to deal with them...price was right and work was excellent. Talk to Ted or Trevor..he works there too if my memory recall is right..??

Highly recommended. I would go to them over a dealer ANYTIME mind you, kinda hard now though seeing as I'm in Barrie, Ontario...

cheers,

stk

Thanx steakman, glad we could help in starting your diesel project. How you been keepin..
Trevor

okay guys i found the new deal of choice out here....PIKE WHEATON... my brother took in his 05 lly with a blown head gasket and they noticed a nocking sound coming from the bottem end so need less to say he is getting a new motor... and only is paying for them to take out the lift(6'' pro comp) and the deductable. oh i almost forgot he took it in chipped with out knowing it was chipped he bought it with the chip in it.

I've always wondered why it seems like most dealers are so service-retarded. I own a custom/classic/diesel truck dealership and we do mostly online out of state sales and we are not running our own service dept right now. But I have a great diesel tech right up the street that does all of our custom work.

I know there are some good tech's out there at dealers but its rare to see. I am like most of the guys on this forum I would imagine, if our truck isn't running perfect, or serviced top shelf we don't sleep at night. I won't sell a diesel truck unless I know you could hop in her and drive her across country without a worry. I guess when your tech drives a POS civic that hasn't been serviced in 20,000 miles you can't expect much outa them.

Us diesel truck/classic car/performance guys get a warm, fuzzy, prideful feeling when we get in our truck and know its filled with the best fluids, built and inspected right, we know every little vibration, squeak, bump that she makes and trust her more that our ladies sometimes :) Its funny how I get just a stoked servicing my truck with amsoil or royal purple than getting a new set of wheels and tires.

I know a lot of us have over $50,000 tied up in these rigs and when you have some punk try to burn you out of your warranty, or fight you on repairs it chaps my hide.

Anyways I hope you all have better luck with your dealers. We should get every member on here and every other duramax site to send a letter all at once to GM with their service dept experience. I think they might have to run some extra mail trucks that day.

I love the truck, just not the customer service.

My .02

I hear your pain Ponoka..! It doesnt get any better elsewhere...first 6 months when my Shaw GMC (Calgary), truck was still under a bit of warranty, I got screwed over more than once and was basically treated like crap. Made my own decision to buy filters and other items in bulk / internet and do my own servicing or at least as much as I can and have never visited a dealer since.

As for leaking tranny lines..join the club. Must be at least 10,000 Duramxes out there with the same issue. Yet I will be damned if I am going to a dealer, get them replaced with the same Oriental garbage that was in the unit when it came out of the factory and get billed 4-500 bucks at the same time. Only problem is I hate to see Transynd dripping on my driveway...one day, I'll do the Mike L Hydraulic line fix.

cheers,

stk

i was told by the dealer that there is a new revised tranny lines just comming out i hope i get the new ones under warrenty

My tranny lines are leaking again for the 3rd time. I have to take a 6000 mile trip while towing the trailer late this month. I hate to get them fixed at the dealer, but also I hate to make the trip with dripping tranny lines!

Just wish they could fix a common and relatively easy problem.

I don't understand GM they will replace a part 10 times instead of redesigning it so it works right. :mad:

They aren't redesigned. They are just telling you that so you don't yell at them..

They aren't redesigned. They are just telling you that so you don't yell at them..

:eek:They will say things like that LOL

Good luck rodder55 let us know how new and improved they are

I cant see GM spending money on R&D on new lines crying about being broke

i'm from lacombe..... bought my truck in drayton valley alberta.... service there is PHENOMENAL..... they fix everything good and in a timely fashin.. had it in at schwabs in leduc up by edmonton and they seem to be pretty scabby

well picked up my truck after returning from calgary for work and guess what they said they put in a new redesigned tranny line and didnt know why the truck was leaking coolant but they did change the resivor hose not sure which one hopefullly that fixes it

Apparently there is new lines.. We'll see if they are any better



#08-07-30-049: Transmission Oil Cooler Line Leak (Replace Affected Cooler Line) - (Dec 12, 2008)

http://gsi.xw.gm.com/image_en_us/gif/000/999/999/999999995.gif Subject:Transmission Oil Cooler Line Leak (Replace Affected Cooler Line)

Models:2006-2007 Chevrolet Silverado Classic 2500/3500 Series
2007-2009 Chevrolet Silverado 2500/3500 Series
2006-2007 GMC Sierra Classic 2500/3500 Series
2007-2009 GMC Sierra 2500/3500 Series
Equipped with 6.6L Diesel Engine (VINs D, 2, 6 -- RPOs LBZ, LLY, LMM)


<A href="http://gsi.xw.gm.com/si/showDoc.do?docSyskey=2218713&from=bcpi#ss1-2218713">Condition

Some customers may comment on a transmission fluid leak. This concern will be more prevalent in extreme cold climates.
Further inspection may find that the leak is coming from one of the transmission cooler lines at the hose to steel line crimp.
<A href="http://gsi.xw.gm.com/si/showDoc.do?docSyskey=2218713&from=bcpi#ss2-2218713">Correction

If the under vehicle inspection reveals transmission fluid leaking from one of the cooler lines, replace the affected cooler line. New transmission cooler lines have been released to address this concern. These new lines have been manufactured with an updated crimp process to better withstand the cold temperatures. Refer to SI for the replacement procedures.
<A href="http://gsi.xw.gm.com/si/showDoc.do?docSyskey=2218713&from=bcpi#ss3-2218713">Parts Information

Part Number
Description
20759971
Pipe Assembly, Trans Fluid Cooler (Upper/Outlet)
20759972
Pipe Assembly, Trans Fluid Cooler (Lower/Inlet)
20759973
Hose Assembly, Trans Fluid Aux Cooler Inlet
<A href="http://gsi.xw.gm.com/si/showDoc.do?docSyskey=2218713&from=bcpi#ss4-2218713">Warranty Information

And if i were to bring my truck to Pike wheaton, with 130,000kms on it, how much is it gonna cost me to change the dang things?

The factory lines are about $287.00, if the cost hasn't changed due to updated part #'s, and about $300 to install. If you are paying to get them replaced I would put the hydralic lines on, call Ted at MPL Motorsports.. Gm has had a problem with cooler lines since they started putting them on. Even on the 6.5 diesels and the 5.7L gas..

I hear your pain Ponoka..! It doesnt get any better elsewhere...first 6 months when my Shaw GMC (Calgary), truck was still under a bit of warranty, I got screwed over more than once and was basically treated like crap. Made my own decision to buy filters and other items in bulk / internet and do my own servicing or at least as much as I can and have never visited a dealer since.

As for leaking tranny lines..join the club. Must be at least 10,000 Duramxes out there with the same issue. Yet I will be damned if I am going to a dealer, get them replaced with the same Oriental garbage that was in the unit when it came out of the factory and get billed 4-500 bucks at the same time. Only problem is I hate to see Transynd dripping on my driveway...one day, I'll do the Mike L Hydraulic line fix.

cheers,

stk
Steakman I think you are wrong on that 10,000 trans lines leaking unless gm only made10,001 trucks:)