I Have posted on the allison thread problems with my 2005 Duramax, I just rolled 1000 miles on it monday and the transmission is completely shot. Allison gives the service department about how I drive my vehicle, she I quote said," I was hauling to heavy of a trailer" I was not towing a trailer. SO she proceeds with "person must have been racing it," no I was just trying to go eat lunch. So anyways talked to the tech working on it he said "you got unlucky and got a s--t tranny from Allison and they are not owing up to it. Then he goes on to tell me that allison won't make a decision untill atleast Friday. WTF! I call gm uncustomer service and he tells if I don't agree with things then they will close my account as unsastified and you can call the Better Business Bureau. I'm SO pleased right now I'm talking to GM Finance telling Them WHERE I AM GOING TO SHOVE THESE KEYS UP WHOEVERS ARSS. SO much for little guy trying to get by. Best part the service and business manager for the dealership told bring in my keys and tell GM to get f----------d.DONE VENTING

Too bad you have what sounds like to be dealer with a a$$hole service dept. Contact GM customer service, advise them of your problem and your experience with the dealer. Keep your cool (which, if you're anything like me is f hard to do sometimes). You generally get pretty good results from them. The dealer might even address you as Mr. and Sir if GM crawls up their tailpipe.

service at dealer is great, IT'S GM and ALlison who are being the problems.

just like they state they warranty their $--- they should stick to it and give you no hassle..but I dont think it can be that easy for us consumers. Bunch of crap in my opinion.

Wierd, my old 8.1 went in for a belt change at the dealer. Tech heard some noise from the Allison which I never heard, dealer contacted GM and new Torque Converter was on it's way. Couldn''t believe how good the service was and the dealer was not the one I purchased it from. Maybe Southern hospitality???

I was thinking about calling my lawyer and having him fight with gm and allison. Such bs how they won't accept no blame for putting in a p.o.s tranny.

I was thinking about calling my lawyer and having him fight with gm and allison. Such bs how they won't accept no blame for putting in a p.o.s tranny.thats a good way to start...have him look into this and see what he has to say.

I had a similar situation back in '00...I'd say much worse off than yous....
Long winded, but it'll mak you feel better about your situation.

I had a new '00 K3500 crew dually, 454/auto, 3,500 miles on it.
Heading to bike week, 4 guys in the truck, pulling a 7x16, 7,000 gvw box trailer.
Left PA got off 95 at rt 26 in SC. First stop light....truck wouldn't leave the light. 4 low got me through the intersection.
We were about 15 miles from our first race (race was in the AM). Two hours later the AAA truck comes, driver freaks out because it's a dually with a trailer (note- never, never, ever buy a 5th wheel trailer). Calls another truck to haul the dually, and he pulls my race trailer. He won't hook up until I give him MY credit card number... Two trucks, GM pays for one...
I make the driver take the trailer and all 4 of us to the race 15 miles away. The dually leaves with the other tow truck.
Driver leaves us at the race, we sleep in the trailer, run the race the next day.
We find another nice rider to haul the trailer to a hotel for us that sunday night.
Monday AM I call GM to find out where they took my dually.
I pull the street bike out of the traile and go to "the dealer". They don't have my truck!
GM says that's where it is. It's not.
Nobody at the tow company picks up the phone. Nice. I figure they stole my dually...
I ride all over Colombia SC looking for my truck...
Well F them, I found it in a lot at a big truck shop, in the back.....
I call GM. Told them to send another tow to get my truck.
Yes, I called the police, but they did nothing.
I follow the tow to a GM dealer.
Nice enough people at the dealer.
We rent a Uhaul box truck to continue to Daytona with our bikes. GM said to save all reciepts and they would pay for everything...
The dealer got right on it and pulled the tranny that same day. Lunchmeat. Blocked oil passage ate up the trans fom PA to SC.
I spoke with the dealer and GM every day that week. No new 4L80Es in the friggin' USA!
They try to say I was pulling too much weight. F- this is a 7,000 gvw trailer!
I fought them like crazy.
SO they send parts, slowly. A bit here, a bit there. GM man rebuilds the trans as he gets parts.
Time to head home to PA. Truck isn't ready. We're coming anyway.....
I fillow the DHL driver into the GM shop that Saturday AM... Wow.
There's the torque converter....
Put the bikes back in the trailer.
Returned the U haul.
Took the dually for a WFO test drive before hooking up.
Went and bought a case of beer and a pizza for the two guys that came in on saturday to install the tranny...
We were off.
Tranny was as good as could possibly be. It was still 110% 60k later.

GM never made good on all the expenses. They sent me $500, and said that was the limit. I had submitted about $1400 in reciepts. (Uhaul was $800)
We all missed one day of work because of it...:rant:

So, about your Alli.....:rolleyes:

Thanks Tim, yeah same ole story when you got it bad someone has, or has had it worse. Talked to dealership where i bought truck and he was pissed. At least he was honest said he would do what he could, sad when a sales manager of the dealership said that GMS' customer service is a joke. Told me he gets the runaround, told me to just keep asking whose the boss, and go up the foodchain till I get the answer I want.

****suckers!! Reading stories like this really gets to me. Fight'em!! Fight'em hard!!

jrod,

Tell the dealer to put it in writing that the tranny was trashed because you were towing too much, or, that you were racing it.

Be sure to have them put down all witnesses to the crimes.

Then sue ther ass.

If you are dealing thru GM finance, Draft a letter stating the facts, using polite language and make direct references to the conversations and people.

Next go into dealership with your truck, drop off the key to your finance person with the letter.

In the body of the letter state the truck is hazardous to drive and you are unwilling to risk your families lives in an unsafe vehicle that is not being looked after under the terms of the warranty conditions as set out by General Motors.

Leave key and letter with instructions that until the situation is addressed in a satisfactory manner, the truck and the payments belong to them.

Address the letter 'Without Prejudice' , don't get into a pissing contest, but leave your contact information with them so that if they so chose to live up to their obligations, you would be happy to accept the repaired truck back and continue as a satisfied customer.


End of story. I never had to take 1 complaint of mine that far. The dealer is familiar with me and they treat me very well. The consequences of them not would be best described as really really ugly.

on Edit, you can catch more flies with honey than vinegar, but by the same token, the meek only inherit the earth. Be respectful, be polite and be firm in your letter. CC a copy to the dealership and GM via registered mail. They need your business more than you need theirs. The bottom line is $$$.... YOUR MONEY! and if GM wants it, they will step up to the plate.

I Have posted on the allison thread problems with my 2005 Duramax, I just rolled 1000 miles on it monday and the transmission is completely shot. Allison gives the service department about how I drive my vehicle, she I quote said," I was hauling to heavy of a trailer" I was not towing a trailer. SO she proceeds with "person must have been racing it," no I was just trying to go eat lunch. So anyways talked to the tech working on it he said "you got unlucky and got a s--t tranny from Allison and they are not owing up to it. Then he goes on to tell me that allison won't make a decision untill atleast Friday. WTF! I call gm uncustomer service and he tells if I don't agree with things then they will close my account as unsastified and you can call the Better Business Bureau. I'm SO pleased right now I'm talking to GM Finance telling Them WHERE I AM GOING TO SHOVE THESE KEYS UP WHOEVERS ARSS. SO much for little guy trying to get by. Best part the service and business manager for the dealership told bring in my keys and tell GM to get f----------d.DONE VENTINGHad similiar problems, when my Duramax engine crapped out after only 3750 miles in my 04 Silverado 3500 D/R 4X4
Gave the dealer the keys, called GM finance, let them know the problem and where the truck was located and gave them the name and address of my Lawyer and am now sitting back and waiting to get the General's ass into court.
That's the only way you are going to get any satisfaction, after GM customer service tells you to contact the BBB.

My 3500 was a 04 and it was my understanding that GM was going to start putting a tube of slippery stuff in the glove box of the 05's so that the customer wouldn't feel as much pain, when it came down to GM having anal sex with it's Duramax/Allison equipped truck customers.

"It's hard to soar like a Eagle, when you have to deal with Turkeys"

I agree but our dealer thank God know how to deal with gm's BS. i realize this is dated but in 89 my dad had a new truck with 37k on it ... the warranty for the motor only went to 36. the motor developed a tick the dealer couldn't find. so they come to our house to look at it .... the sales guy hops in the truck starts it. held the accelator to the floor for 15 minutes, let up, put it back down for about another 3 or so minutes. when he let up the next time it went boom in the loudest possible sound you could imagine. (i have heard a custom 8 guage shot off and it is the only comparison to the day i have heard) anyway the sales guy looks at my dad and say "I think you need a new motor"

they called a tow truck i think picked it up on a thursday and deliver a rental and had it back to us the following monday morning with a new motor.

to this day i don't think i could ever consider buying from a different dealer.

I can't pass up jumping in here. Picked up my new truck 2/23 at about 4 pm. Drive it home. Get up next day make a few stops with it. That evening I head out to show off my new 44,000 dollar. Truck starts missing and smoking to the point that it won't hardly move. I call a friend and we load my new truck with 110 miles on it and haul it to the dealership first thing in the morning. Tech says it is the FICM and that it would be overnighted and be there 2/28. Monday comes and no FICM. Tuesday and Wednesday same story. I meet with the VP and the service manager last night and they tell me GM doesn't have the part and nobody has been able to locate a FICM. The VP told me that in his meetings with GM they are complaining that they are losing market share to Ford and can't understand why. It seems that the post for LLY problems are going through the roof which makes me really nervous. If my luck doesn't turn around with this truck in a hurry you will see me in the Ford forum.

I had the same problem. Long story short. Dropped off truck at the dealer. Paid my lawyer $500.00. Problem solved. It was a 6.0 litre Power Stroke. 3 blown trannies. All it takes is one good lawyer. And a little doe. Be patient. It took 2 months to get paid, but look at what i drive now, well worth the wait.

XR

Xr - Freak You Never Told Me About Your Ol Ford Problems . Lets Hear The Details .

If your state has lemon law use it. I just had a vehicle, (another mfg) when I took it in, they gave me the ole “ can’t duplicate problem” ( it was stalling at hwy speeds).

Fine, I picked it up took it straight to the highway, and it stalled, called them from the highway, and said “you know that problem you couldn’t duplicate....” took it back, same story ( now that’s twice ) “ can’t duplicate problem” I picked it up took it straight to the highway, and it stalled, called them from the highway, and said “you know that problem you couldn’t duplicate....” took it back, “ can’t duplicate problem”

Ahhhhhhhhh now it’s my turn, lemon law says three times with no fix, it’s a lemon in Ca. Called up the Mfg, said pick it up, it’s a Lemon, they wanted one more chance I gave it to them, with no luck - they said go and order yourself a new one, which I did.
Quite painless.
My advise, just let them use their “ can’t duplicate problem” and smile - after the third time you got the SOB’s, by the hairs. I think in some states if they have if for so many days also it’s a lemon.

That’s twice I used the lemon law, and twice I came out smeelin like a rose.

Get a good consumer law attorney and pursue lemon law or magnson-moss litigation. GM will have to pay the legal fees and you will get satisfaction.

JROD,:Wedgie:HELLO!!!!!

What's going on? Haven' t heard from you in awhile, so I'm gonna assume 2 things,

1- my first inclination is that the problem is solved and you forgot to get back and update us (which happens)

2- New members are so frantic to find answers they troll diesel forus looking for immediate answers, searching for the quick fix. Which is fine, HOWEVER!!! this web site is extremely informative.

Just so you know jrod, we all want to know what the 411 is on your issue. Keep on asking questions. If not in this thread go to "ask the techs" there are way to many avenues in here to pass it up.

Have truck back for a week after a few phone calls to a couple of dealerships I deal with, and letting them do some footwork everything got handled properly. I had a new tranny installed after some fighting, and some good arguments that the tech had with allison and chevrolet. Only Problem is that the tech said parts were manufactured wrong, and he believes that there was a run of mismanufactured trannys. He said it was obvious that clutch plates and turbine shaft were milled wrong. So I hope nobody else has this problem, but doesn't sound good.