Sorry a little :mad: right now,

I took my 06 3500 in for some issues its been having, it had a leak at the oil pan, it just started buzzing/vibrating at idle pretty bad and surges when cold. So this is my first Duramax and I have been running Cummins before this, just got rid of my 03 and 05 cummins to get this and another one like this one.

When I took it in the not so bright service writer said yeah, we will check it out and if we find something wrong it will just cost you the $100 deductible. Said sounds good, just like my cummins were...but wait...my dodge dealer would look it over and if they couldn't find anything wrong with it then there was no charge, and if they did fins something you paid the $100 deductible. Well not this frickin dealer, you have to pay for all of the diagnostics, time etc until they find something wrong with it.

So he calls me and tells me they are having a hard time finding the problem with the surge/vibration and askes if I want them to look further, I say hell yes I do, not knowing they are charging me by the hour for it. Well he calls me back and says he can't find anything even though the damn dash board sounds like its got a vibrator in the glove box and it will be the $100 deductible and $250 for the rest, I said I will be there in a minute.

Now this poor kid didn't want to talk to me, I was being cordial but at 6'2" and 230 lbs he was backing up a bit. I said I am not paying any of that $250 and if you want to fight it I will get on the phone right now with GM and the BBB. He ended up being cool about it, and i got him to lower it to $150 for everything and he took the fall with his manager and said he forgot to tell me about the extra.

Maybe I was just spoiled in the past but I own a diesel truck dealership, have owned a lot of $50K diesel trucks and expect them to look at it and charge only the deductible if they find something. I might just make that second truck a Cummins again with the 6 speed manual. I have done good, american, honest business for a long time and this crap pisses me off.

So basically, if I have a problem that they need to track down and it takes them 4-5 hours to diagnose and it ends up being a $50 sensor then I just got bent over for nothin.

Sorry for the :rant:

Does you're dealer do this to you? They never did it to me with any of my 6.0 gassers that I run for my business? And my 2005 F450 lariat Powerjoke and Cummins they never did it to me either.

In warranty or out of warranty? I can see the $100 and I can also see the guy telling you he must charge you if your out of warranty but just to slip you the bill is garbage. Don't go buying a different truck because of that though. Think it through with a cooler head first. Just don't buy it from those guys!

Sorry a little :mad: right now,

I took my 06 3500 in for some issues its been having, it had a leak at the oil pan, it just started buzzing/vibrating at idle pretty bad and surges when cold. So this is my first Duramax and I have been running Cummins before this, just got rid of my 03 and 05 cummins to get this and another one like this one.

When I took it in the not so bright service writer said yeah, we will check it out and if we find something wrong it will just cost you the $100 deductible. Said sounds good, just like my cummins were...but wait...my dodge dealer would look it over and if they couldn't find anything wrong with it then there was no charge, and if they did fins something you paid the $100 deductible. Well not this frickin dealer, you have to pay for all of the diagnostics, time etc until they find something wrong with it.

So he calls me and tells me they are having a hard time finding the problem with the surge/vibration and askes if I want them to look further, I say hell yes I do, not knowing they are charging me by the hour for it. Well he calls me back and says he can't find anything even though the damn dash board sounds like its got a vibrator in the glove box and it will be the $100 deductible and $250 for the rest, I said I will be there in a minute.

Now this poor kid didn't want to talk to me, I was being cordial but at 6'2" and 230 lbs he was backing up a bit. I said I am not paying any of that $250 and if you want to fight it I will get on the phone right now with GM and the BBB. He ended up being cool about it, and i got him to lower it to $150 for everything and he took the fall with his manager and said he forgot to tell me about the extra.

Maybe I was just spoiled in the past but I own a diesel truck dealership, have owned a lot of $50K diesel trucks and expect them to look at it and charge only the deductible if they find something. I might just make that second truck a Cummins again with the 6 speed manual. I have done good, american, honest business for a long time and this crap pisses me off.

So basically, if I have a problem that they need to track down and it takes them 4-5 hours to diagnose and it ends up being a $50 sensor then I just got bent over for nothin.

Sorry for the :rant:

Does you're dealer do this to you? They never did it to me with any of my 6.0 gassers that I run for my business? And my 2005 F450 lariat Powerjoke and Cummins they never did it to me either.


IMHO you have EVERY right to raise HELL! GM pulled this shit with me too. All I can say is they should not be able to charge the deductable unless it is applied to repairs under their warranty. GM dealership also claimed that my suspension lift kit voided my trans warranty. I told them to pound sand and shoved a copy of the Magnusson/moss act their way. GM pulls this stunt daily ...among other reasons they are going to the senate with their tin cups. What a bunch of B/S !! If they (GM) wants us to be loyal they should re-think when they re-structure and make a product that they stand behind instead of passing the buck off to us consumers. This is my rant.:eek:

Yeah, its still under the 5/100K warranty. She's only got 48,000 on her. But it seems lame to charge to look at a truck with a warranty. And all of the things I had them look at had to do with the engine not the powertrain.

Oh well, I am going to call the other dealer in the area and ask them their routine first, they are a more truck oriented dealership anyways, they have a lot of 2500HD's and 3500 flatbeds diesels like mine up there on the lot.

I'm not buying a different truck, I am keeping this one but sold both of my cummins to buy 2 new or newer Chevy's. So that second one may be a Cummins.

Thanks for the replies, its not about the money or the amount its about the premise of good business. I know things are tight right now and I am feeling it too but I take care of my customers cause I know they will be back, and they always buy me beers when I see them out at dinner lol

Sometimes you lose a few bucks on a good customer in one deal to make it back on the next.

"I can see the $100 and I can also see the guy telling you he must charge you if your out of warranty"

I knew about the $100 deductible, and had no problem with it. Its just the cost for diagnosis when its under warranty that bugged me.

I had a dealer here charge me $140 for not being able to find my steering clunk, apparently it didnt exist. Then they screwed up my window tint while lubing up the window assembly, and forgot to tell me about it untill I saw it while in the truck! I ended up fixing the clunk myself ( zip tie on the steering shaft to stop clunking in the column bearing) and we called the window and labor a wash:mad:which was really BS but I just wanted to get out of there.

Next time I'll go to another dealer.

So I guess this is standard for GM huh? Do any of you other guys get charged when you take your truck in for warranty concerns? Man, I hated my F450 but at least those guys took care of me and all of the Dodge Cummins I had, man what a great service dept we have here.

Sorry, just tryin to see if this is normal, cause it sure is new to me.

http://www.impalaclub.com/naisso/magmoss.htm check this sit out about your warranty for your truck on after market parts.

Correct me if I am wrong...but doesn't the 06's have the 3/36K warranty? And if they don't you shouldn't have been charged a penny if it is under warranty.

I don't know the entire situation, but playing devils advocate here, there are 2 sides to the coin.

If the diagnosis leads to a warrantable repair then it to should be covered under warranty.

If there was nothing found wrong with the truck, you can't expect warranty to pay for a bunch of diagnostic work to a truck with no problems. Someone has to pay the dealer for the work.

Not saying this is the case here, and many dealers will absorb some of this depending on the situation. Best thing to do is to make an attempt/offer to personally show the technician exactly what you are experiencing so that he can see first hand.

Sounds like in this case, the Tech could have been a lot more efficient in his diagnosis....

Hey I feel your pain, had my parents drop the truck off at the shop while I was at the beach. Simple tranny flush and fix the junk leaky transmission lines. I knew I'd get charged for the flush, but I guess the lines aren't part of the powertrain which is supposed to have the 5/100,000 warranty. Might as well let the the lines leak the tranny out of fluid and get a brand new tranny, maybe that's covered but I doubt it.

In response to one of the posts above, if the motor doesn't work right I'd say it should be covered by the 5/100,000 that the Dmax supposedly has regardless if the powertrain ran out at 36K or not.

I've never had good luck with warranty items unless it's within the first 12 months I own a vehicle then I think they're a little more obligated to help you out. On my last Ford I got charged $100 for a reflash because the damn thing wouldn't start when it was cold, but the only problem was I'd been driving my Dmax for about 2 weeks before I got the bill. When I get sick of getting jacked around with warranty crap or something doesn't work right the truck becomes someone else's problem although I realize not everybody can afford to do that.

Moved to Warranty Issues & Recalls...

theres 5 year 36K on my 06. the new trucks are getting 10 year 100,000 mile.

theres 5 year 36K on my 06. the new trucks are getting 10 year 100,000 mile.

did you buy it used for the 5yr?

they all come with 3/36

all have at least 5/100k on engine

07+ have 5/100k on powertrain

i got mine used but i had 28K on my truck yeah i hit the wrong button. 3yr 36K the new truck are 10yr 100K

WOW!! im a service advisor for ford.:D i gotta make my monies some how.
when our company (dealer) ford,gmc,hyundai,toyota,isuzu,suzuki&etc..
we have never charged any customer a check out, if we dont find the problem. unless he had to tear down a eng,trans & diff. or a major wiring problem.

i would call the general manager & ask if thats normal practice at that dealer.

no problem found = no check out.

WOW!! im a service advisor for ford.:D i gotta make my monies some how.
when our company (dealer) ford,gmc,hyundai,toyota,isuzu,suzuki&etc..
we have never charged any customer a check out, if we dont find the problem. unless he had to tear down a eng,trans & diff. or a major wiring problem.

i would call the general manager & ask if thats normal practice at that dealer.

no problem found = no check out.

exactly if you wanna make some money you better find the damn problem !!! Not the customers fault !

Hey I feel your pain, had my parents drop the truck off at the shop while I was at the beach. Simple tranny flush and fix the junk leaky transmission lines. I knew I'd get charged for the flush, but I guess the lines aren't part of the powertrain which is supposed to have the 5/100,000 warranty. Might as well let the the lines leak the tranny out of fluid and get a brand new tranny, maybe that's covered but I doubt it.

In response to one of the posts above, if the motor doesn't work right I'd say it should be covered by the 5/100,000 that the Dmax supposedly has regardless if the powertrain ran out at 36K or not.

I've never had good luck with warranty items unless it's within the first 12 months I own a vehicle then I think they're a little more obligated to help you out. On my last Ford I got charged $100 for a reflash because the damn thing wouldn't start when it was cold, but the only problem was I'd been driving my Dmax for about 2 weeks before I got the bill. When I get sick of getting jacked around with warranty crap or something doesn't work right the truck becomes someone else's problem although I realize not everybody can afford to do that.

they gave me the same bs when i had my tranny lines done at 38k miles... and they had the nerve to tell me that they had never heard of it happening before! they claimed that my 5/100 warranty covered "internally lubricated parts only". so i turned around and argued that the lines are, quite literally, lubricated internally by transmission fluid. after going back and forth they agreed to charge me for the lines and not the labor, and made it sound like they were doing me a favor. i don't feel sorry for the general or their current financial situation. i have only ever owned gm's and i wouldn't even consider buying an import because i love this country. they take this loyalty for granted and can't wait to pound it up your a$$ and it makes me furious!

2006 is 3/36k bumper to bumper and 5/100k on DMax only.
2007 is 3/36 bumper to bumper and 5/100k on entire powertrain.

If issues were related to engine, then you should only be charged $100 deduct. on the total charges to find and fix the DMax related issue. If the problem is not Dmax related, you are out of std warranty and any time/matl's needed to find/fix the problem are not GM's problem. These things are complex mechanical machines and like it or not, shit breaks sometimes. If it happens in warranty not your problem, it if happens out of warranty, your problem.

I am no advocate of dealership service depts, I have been jerked around by many of them in the past. If you don't want to pay for anything, then you should buy the longest, most complete extended warranty you can and hope that all your issues occur within that period.

I am glad i have a good dealer, if they didn't find anything wrong they never charged me a dime, I have and always will continued to let them service my truck, no BS there at all. Just good honest service, which I think is something of the past

i got mine used but i had 28K on my truck yeah i hit the wrong button. 3yr 36K the new truck are 10yr 100K
I wish!

WOW!! im a service advisor for ford.:D i gotta make my monies some how.
when our company (dealer) ford,gmc,hyundai,toyota,isuzu,suzuki&etc..
we have never charged any customer a check out, if we dont find the problem. unless he had to tear down a eng,trans & diff. or a major wiring problem.

i would call the general manager & ask if thats normal practice at that dealer.

no problem found = no check out.
i had a Ford dealership do the same thing to me. I took my wifes explorer for i cant remember what. They ran a diagnostic found the problem. under warranty, 85 bucks returned for test. I then was charged 85 to reset check engine light that was on because of a warranty related issue:(
I stopped going there. Went to a different dealership. They were cool.

Warranty concerns are the reason that I have gone to GM instead of cryslurrr do_g_. My 99 24v gutless wonder since new, came with 3 factory problems. It was always unable to varfy customers concerns? They would change that same parts and say that they couldn't find anything? With an oscilloscope I traced the problem to bad voltage but wasn't able to take it further then that! The engine was soooo gutless that the loaded superB chip truck at 133,+++ lbs has more get up and go!The engine always bucked from 1100 to 1275 rpm. I will never have any more of there junc! If anyone doughts me I still have allll that paper work! Anyway as sooon as I get sellll the thing I will be freee of it.:D

This is not a GM issue; it's a dealer issue. I just had a Dodge dealer pull the same BS when we took my wife's Jeep in for warranty repair. We typed up a description of the problems and how to reproduce them, then left the vehicle at the dealer after hours.

The next day the service advisor calls and says they can't find the problems. I verbally explain to him what must be done to reproduce the issues and he claims they'll try again. He calls back a few hours later and says they were now able to confirm 2 of the 8 reported problems. Those two will be covered by warranty, but there will be an extra $144 on the bill for time spent diagnosing (but not actually finding) the problems.

So my wife takes time off work and goes down to the dealership where she insists that a mechanic accompany her on a road test. They're gone ten minutes and the mechanic confirms all remaining problems.

It just boils down to lousy service at the dealership level. At least GM seems to hold their dealers accountable in some way - judging from how much pressure the dealer applies to favourably respond to the GM after-service questionaire. Chrysler/Jeep doesn't seem to give two hoots about how the dealer treated us.

It is a dealer issue. My 07 Classic, 15K on it, CEL comes on. Take it to the local dealer, and they wanted me to pay a diagnostic fee for them to look at it. It was BS, the CEL is on, completely stock, and is under warranty. I argued and they agreed to "Waive" the diagnostic fee "Just this once". Took them 3 visits in 500 miles to get it fixed (Infamous EGR), but they tried each time to get $100 bucks. To me it has a warranty, and they should do it for free. My favorite part was they found an oil leak, but didn't order any parts, nor did they fix it. They told me I needed to notice it first, and bring it back when it leaves spots on the driveway.
I no longer go to that dealer, drive to another town in a different county.

i agree, i think it s the dealer charging to make xtra monies.


let them know you will let gm know on there survey what they are doing &
see whay happens.

no one dealer can survive these times to lose any customers.

Not to hijack here, but I've got that same dash vibrator problem and I've got to get to the dealer soon. Do you have a TSB or can you explain how they fixed that darn vibration?
Thanks, James