In case you haven't seen this elsewhere, here is what you need to get the dealer to cover the switch under the emissions warranty (5 years/100,000 miles)

Have the dealer check the GM Labor Time Guide for Warranty, section?/item? K5228. There is an "e" next to this item desinating it as an emissions item.

i need more info, went to a local dealer and they said something to the effect that its not an 880 its a 220 or something like that. the guys says my boss says no. i will try other dealers, but is there anything more i can arm myself with? he also said that just becuase theres an "e" there dont mean anything!! go figure.

Check here for more information:

http://dieselplace.com/forum/showthread.php?t=27390

Post back if this doesn't help. Be firm. Don't take their first, second, or third answer of NO. It is covered.

This link might also help. (I'm eddd on the other forum.)

http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15244558.cfm

the first link i have been reading and i had printed that out and went to the dealer, showed him the info and then the boss said no. never have liked that one but its in the same town i work in, on to the next

flagstaff/
do you have the text for that section of the gm labor time guide?? I went to dealer here and he said he didn't think it was covered refered him to this guide he said he would get back to me/ ha ha he then said that they were trying to take his money on a warranty repair// I am thinking what about the money he took from me after all we pay plenty for these trucks/ think the tail is wagging the dog here??

Sorry I don't have that information. But this might help. There are some new posts:

http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15244558.cfm

I am eddd on this forum.

Glakesar, one of the poster, just emailed me that the dealer is now covering his. The dealer got the GM area rep involved. Initially they said it was not covered.

Just to up date. Several people have had success geeting this covered. Check it out here:
http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/15244558.cfm

The saga continues: waited a week for stealer to call/ called him he said yes it is a warranty part but I waited too long??? That is too long for him to get repaid by GM for this part according to his GM rep..Told him not my concern /Called GM they will be calling him on monday as they admit it is a warranty part also dealer should have know it./continue....at a later date//

The saga continues: waited a week for stealer to call/ called him he said yes it is a warranty part but I waited too long??? That is too long for him to get repaid by GM for this part according to his GM rep..Told him not my concern /Called GM they will be calling him on monday as they admit it is a warranty part also dealer should have know it./continue....at a later date//

The logic of the dealer total escapes me. :eek:

It is your fault that he didn't know what the @#$% he was doing???

Keep us posted, and don't give up!

I just had mine replaced 2 weeks ago. I first got my information from here. Then I played dumb when I brought it in. They did their checks and called me and told me it was the NSBU switch and it would cost me $355 to have it replaced. At that time I just asked the service rep to verify in GM Labor Time Guide for Warranty, and in the Diesel supplement that it is covered under emmissions. She called me back about 2 hours later and said it is covered and they would take care of it. She also said they would take care of my rental car since it was a warrenty repair.
I have heard others on this forum talk about telling the dealerships they got their information from this website and a lot of dealers don't like hear-say answers. If they happen to ask where did you get this information, I just tell them a relative works in GM services and he gets me the information I need. I am not lying, we are all like family right? :)

Jeff

Called GM last friday she called dealer he said that there was a problem because I didn't wait a week to let them install the switch and had it done myself. Told her the problem was he didn't honor my warranty in the first place , She said she had to follow her guidelines and present to her boss, Well got the call today, she said good news all I have to do is send the original workorder copy of payment, copy of proof of ownership and they will take care of it //Nice that they now will honor their warranty..Have direct line phone # of this lady if anybody wants it . I replaced this switch in Jan of 04 so it is never too late.. thanks to Dieselplace/ thanks to all here///

I called customer service and they said it wasn't covered on my 01. dave

Dave,

Is yours bad now or are you trying to get reimbursed for a repair you had done on this?

Jeff

Trying to get reimbused. dave

I wouldn't bother with them anymore. I would just pick up a GM Customer Reimbursement Claim Form fill it out and mail it in. All you have to provide with the form is receipts, name and address of person who paid for repair, VIN, Total cost that is being claimed, and a brief description of the problem and what repair was done. IN that section I would just write down was originally informed from dealer that it was not covered under warrenty, now have been notified it was covered under Emission Warrenty. Or something to that affect. Let GM pay you back directly instead of trying to work with people second hand. Just my opinion. If you need the form I can try to scan it in and email it to you if you need one.

Jeff

Supatrucka I Just went thru the same thing I sent the ORIGINAL of the repair form from dealer , proof of ownership (Registration), copy of check or visa slip, write your service # that GM gave you when you talked to them on all copies, sent it to Chevrolet , She said that they needed the ORIGINALS from dealer// I have a direct line to the person I just delt with on this problem if it will help you..

Thanks guys. dave

After you get that settled, I would look for another dealership to help you from now on. If they aren't willing to go the extra mile to verify if something is under warrenty, especially if you inform them of the possibility and where to even look for it and they still won't work with you, then they not only have customer service problems, they don't have a customer(s).

GM called me on the 6th tee today //recieved my info check is in the mail// this is from a jan/04 repair on the switch so ifin u bug them enough they will pay//
thanks again to DP for the info//

:rules: Talked to my warranty administrator today after reading this thread.... the NSBU switch (k5228 labor op) is covered under policy E which is federal emissions. You would then run a vis on the vehicle to get the specifics on the warranties for that particular vehicle. It shows the federal, federal cat and pcm, etc... I tried my 02 and it showed something like 5yrs or 80k miles (long day don't remember exact). For sure longer than the 3/36. So yes it is on emission warranty.. Hope this helps. Don't be convinced that the dealer is out to get you, you just have to help educate some of them to situations like this. If you had to work under the $#(*^ list of rules and paper work that GM forces down our throat you might understand why we don't know everything like some upset consumers do. Or think they do.:ro)

Sorry to be slow but what are we talking about and why?

The NSBU switch, also called the transmission gear selection switch, or something like that. Several of these have gone bad and many people have had to pay for this repair when they should not have. It is covered under the vehicles emission warrenty up to 80,000 miles. A lot of dealerships don't know that, and if you aren't aware of it to begin with you could end up paying them $355 for the repair. If you are out of the 80,000 mile warrenty and you need to buy the switch, don't pay the $200 that the dealership is asking, go through one of the venders here and get it for about $45 and do it yourself.

What exactly does the NSBU Switch do?

Sorry new to the forum.

Puts your vehicle in Park, Reverse, Neutral, Drive, 3, 2, 1

Good new's i convinced the dealer that charged me to submit the workorder for warranty and gm paid the dealer couidn't beleave it. thank's guy's. davep.s. that was about 50k miles later

stick it to them man

What are the symptoms of this switch going bad?

My first symptoms were the lights on the gear shifter went out. Then a week later my transmission locked up in 3rd gear.

Jeff

My indicator lights on the dash have been out for a while now, but I think it's just the gauge cluster. If I flick the trip reset button a few times it will come on. My tranny however seems to never learn it is always shifting funny, don't no if this is a symptom?

On my 02, the gear indicator quit working, the batteries started going dead,along with the door locks not working. The transmission shifted fine though. I took it in and was told that the nsbu switch was bad as well as the wiring harness to it (harness had melted wires in it). After some persuasion, they covered the switch and the harness under the warranty but said that the batteries woul;d not be covered and that the reason the door locks had quit was because the bad harness had caused a short in the fuseblock and that had to be replaced. I was told that the warranty does not cover the extra stuff that the switch messed up.
They are charging me $365 to replace the fuseblock and I told them that I would take care of the batteries myself. I go to pick it up Friday afternoon so we will see how it works then.

Trying to understand all of the info. My 01' DMAX is stuck in the garage and won't shift into reverse, suspect the NSBU. I have 70K miles on her, and am obviously past the 3/36 warranty. 2 years ago I had the NSBU replaced for the same problem it cost me $239 smacks, and I am right back where I was 2 years ago. If what I am reading is correct I can possibly get it fixed under the emissions warranty. I posted this problem recently on the LB7 site, but did not know about the warranty issue.

01' DMAX LT HD2500 CC/LB 4X4 285 TOYO's and lovin it. All stock for now but soon to change.

You should still be able to get your money back from the last repair. I think I have a copy of that reimbursement form somewhere. I will try to find it and email it to you. You should also be able to get it repaired again under warranty if that is what the problem is. If you can't drive it to them, have them tow it in. suggest to them that it seems to be the NSBU switch and let them do the legwork. Wait until they call you and tell you that it is. Then if they say that is the problem just throw out a sigh of relief and say "good, at least it is a warranty repair". If they say, NO, then just ask them to look in the books that are listed earlier and verify it... I asked my dealership to look in the books under the pages described and they called me back an hour or so later and said you are right, we will have it fixed for you.

Jeff

I'd just like to add that you need to be firm and persistent. You will most likely be told it is not covered, but you've got the information you need to prove it is.

Hi ,

my 03 3500 has 40,000 ,and needs a new switch, i called my friend at a gm dealer,he spoke to service manager,and said part is not covered.
is it in writing somewhere??

Michael

In the GM Labor Time Guide for Warranty, section? K5228. There is an "e" next to this item desinating it as an emissions item. Have them look it up in front of you and make them show you that it is "NOT" covered. If they don't understand the "e" as an emission warranty item have them call the 1-800 customer service # and talk to them. Then have their customer service department talked to the service manager to give him a little OJT on how to read a book and understand the contents. I can't say I understand all the contents in their books but before I would tell someone that something is not covered I would have my story straight and know the facts. I believe I have read somewhere that the owners manual might also show it. I don't have a truck right now to actually verify the owners manual. If they still will not cover it, then find another dealership, if they won't help you, then just pay for it and I have a claim reimbursement form you can fill in and get your money back.
Jeff

Hi Jeff,

thanks for the info!
i called a dealer in CT,and he said the part was covered. as long as it had a diesel engine, if it has a gas engine its not covered.

so,i called the dealer in NY,and gave him that K5228E, and i guess he looked it up,and saw it was covered. he said that they change 2 to 5 a week!:eek:
so, i asked if he can give me the part,and i would do it myself:grd:
and he did,just had to sign a paper. i don't have the time to drop the truck off,and leave it,i use it everday:grd:

thanks again MIchael

Good to see the info is still helping out. Makes my day to have been able to help.

The transmission was acting up on my 2002 2500. From what I read here, it sounded like the switch on the Allison was acting up. I called the dealer and talked to one of the service managers. He told me that they have replaced many of these switches (he called it a PRNDL switch) and that it is definitely not covered under the emissions warranty. I asked him to look up the numbered referenced in this thread and he continued to insist it wasn't covered. In fact he said, "you wanna make a bet?" This really got me pissed, so I asked to talk to his supervisor. The head service manager insisted that this is not covered under the emissions warranty on the diesel. He did however, finally looked up the number and informed me "Sir that is covered." When I replied by calling him "Sir" he called me condescending. I agreed that I was, but that after my past experiences with their service department, condescending was pretty good. My past experiences include the following:
1. Failure to grease all of the fittings the first two times, and only times, I brought the truck in for a lube and oil change.

2. Failure to fix a water leak around one of the clearance lights. I finally took off the light and put some RTV around it.

3. Taking an extra day to replace the injectors. Then when I picked it up, it was spuing diesel all over and I had to wait another day while they repaired the leak.

They did replace the tailgate cables successfully along with the breather on the front differential.

Anyway, I am very happy with the results that this forum helped me obtain. I am very skeptical of the work done by this dealer and now do the maintenance myself.

Thanks!!

:)

The dealer told me it was covered by warranty, but with a $100 deductable.

A manufacture warranteed items is 100% covered. The only time I have seen any type of deductables is when you purchase an extended warranty it may call out some sort of deductable. I wouldn't pay any deductable on it.

Jeff

The dealer told me it was covered by warranty, but with a $100 deductable.

That emission warranty is Fed mandated ~ therefore not subj to a deductible. Good try (on the dealers part) to try and get around it but anyone can see its a ploy ~ wonder if you could take/report the situation to an emission authority? The smog shop probably know who/where to send you.

Trying to understand all of the info. My 01' DMAX is stuck in the garage and won't shift into reverse, suspect the NSBU. I have 70K miles on her, and am obviously past the 3/36 warranty. 2 years ago I had the NSBU replaced for the same problem it cost me $239 smacks, and I am right back where I was 2 years ago. If what I am reading is correct I can possibly get it fixed under the emissions warranty. I posted this problem recently on the LB7 site, but did not know about the warranty issue.

01' DMAX LT HD2500 CC/LB 4X4 285 TOYO's and lovin it. All stock for now but soon to change.

I had the same problem yesterday. How ever, I pushed the truck out of the garage and drove it to the dealer, where upon he stated that what had happened was that "torque converter bleed down" had occured, which is usually caused by an extended time of not being driven.(In my case 6 weeks). In my case the situation was corrected by driving the truck forward for several miles, then stopping and turning off the ignition, and restarting, which corrected the problem. The dealer told me of a fix that they could provide to deter the same thing from happing, however it involves dropping the transmission to install the part. That little job costs $1336. Needless to say, I have resolved to drive the truck at least once a week. This situation SUCKS, and because of it and other piddly crap that happens, I would not recommend any one purchasin a Dmax unless those problems are fixed.

Sounds like a stealership blowing smoke up your a$$ to make an extra buck off ya. I have never heard of such a thing let alone a story like that. Well, then again, I have heard quite a few good stories from stealerships. You can let a vehicle sit for years and start it up and the tranny fluid immediately runs through the system. Now, if you have a leak and your several gallons of tranny fluid is gone, then you have a problem. I would recommend EVERYONE to buy a Dmax, especially the LBZ. :) I am loving mine. Just washed it today for the first time so I can take pics tomorrow and post them.

Jeff

There is a Techical Service Bulletin No.: 03-07-30-031C that describes exactly your conditions and does recommend what your dealer told you. You would have to have DTC codes of P0700 and P0872-875 to confirm.

Just got off the phone with my dealer. He actually told me the NSBU is covered under federal emissions warantee. i have his name and the dealers info if anyone needs help. Located in New Castle DE.

Just had my truck in for the nsbu.
HOT JUICE still in the truck
Oversized tires
NO QUESTIONS. almost 4 years into the warantee.

I have the nsbu symptoms. I brought all the info to the dealer, but no success. I can't get anyone to believe that this is covered under emmissions. Can you tell me why it is under emmissions? The only thing they say under this is Cat. Converter and PCM.

I am almost ready to buy the part and install myself.

I have the nsbu symptoms. I brought all the info to the dealer, but no success. I can't get anyone to believe that this is covered under emmissions. Can you tell me why it is under emmissions? The only thing they say under this is Cat. Converter and PCM.

I am almost ready to buy the part and install myself.

Do you still have your owners manual/ warranty booklet, if so look throught the warranty booklet, it spells it out loud and clear that it is covered under the emmisions warranty. It is not called the NSBU but it is the same thing, I cant remember what they call it.

I will take a look. Thank You.

It is in there. Either Transmission Control Module or Transmission Gear Selection Switch.

There is 3 pages of things covered under the emmissions in the warranty booklet.

Yep that is it, just show it to them, that should be the ticket

Mine is shot at 119,000 miles so I don't get the advantage of being able to wrestle with the service manager over getting warranty work.


Doesn't it seem funny to you that these supposedly heavy duty trucks have so many fragile subassemblies in them?

My truck is a nightmare of computer glitches, bad injectors and failing parts.I never had this kind of trouble with my old diesel farm trucks.I had an old 6.2 that just gutlessly putted along for 25 years and it was just left to rot because nobody wanted to drive the ugly thing anymore but it still ran.

My 2001 3500HD 4x4 Dually needs one of these NSBU thingys and it is just another $300 down the tubes on something that has already cost me thousands just to keep it running?

1 Ton Diesels just aren't supposed to be that fragile:(

Mine is shot at 119,000 miles so I don't get the advantage of being able to wrestle with the service manager over getting warranty work.


Doesn't it seem funny to you that these supposedly heavy duty trucks have so many fragile subassemblies in them?

My truck is a nightmare of computer glitches, bad injectors and failing parts.I never had this kind of trouble with my old diesel farm trucks.I had an old 6.2 that just gutlessly putted along for 25 years and it was just left to rot because nobody wanted to drive the ugly thing anymore but it still ran.

My 2001 3500HD 4x4 Dually needs one of these NSBU thingys and it is just another $300 down the tubes on something that has already cost me thousands just to keep it running?

1 Ton Diesels just aren't supposed to be that fragile:(

Find an allison dealer, they are about $85 bucks.

For what it is worth mine went south at about 60K miles.
I had sourced one from dmaxallitech for $65. The job should take about 10 minutes and anybody should be capable of doing it- see the NSBU thread.
I called my dealer to do a price comparison and the parts guy volunteered this was likely a warranty item, suggesting I call the service manager. He took my VIN and confirmed it would be emissions warranty.
They replaced it the next day. Interestingly enough the first NSBU switch they installed was faulty out of the package....

Dealership replaced my NSBU switch last month witha very polite "it's covered by a courtesy warranty because it is a known issue". Two weeks later the drain-back valve in the TC failed and caused the same symptoms at start-up when cold. That is also covered by a TSB and was replaced under warranty also.

Does this apply to the 8.1 with the Allison? or is it just the diesel? Mine went out, I have an extended warranty so no big deal, but a buddy of mine has the same truck and his is starting the same symptoms.

Yes its covered under the emissions warranty for all trucks

When you install the NSBU switch what the heck is the small metal bracket for on it?? The dealership in Colorado Springs (Al Serra) are a bunch of freaks and won't warranty it.

Instead of messing with them I picked up a new one from a Allison dealer for $60...

I know it is easy to put on since I did it already, but was curious if i didn't align it right due to that metal clip.

Thanks