The Quadzilla Stealth II LMM WILL NOT CLEAR EGR CODES unless you download the NO DPF files.
After several calls to Quad Tech and Thoroughbrediesel(where I bought it)they told me the egr code would auto clear with the tuner out of the box with out downloading the no dpf file.
If you are still running the dpf then DO NOT download the NO DPF file,which makes since.
But guess what they all was wrong,after I installed the tuner I then unplugged the egr and started the engine.
EGR code on,cleared, it came on again,I called Quad Tech and this time I got a qualified tech and he told me the only way to have the egr auto clear is to install the NO DPF.
And I`m still running the dpf,so that would not be wise.
It would be nice if techs were properly trained on the products they sell and give out good info.

mine kept the egr codes off right out of the box?

So you know what that is telling you;) Drop the damn DPF:lol::grd:

So you know what that is telling you;) Drop the damn DPF:lol::grd:

Ummmm, Yep

It would be nice if techs were properly trained on the products they sell and give out good info.[/quote]

This is a very common problem that all manufactures face that require a support team. You can give a new person a book to read for days but until you actually go through the issue one really does not learn it. Possibly the tech should have put you on hold and asked for a second opinion but I will guarantee they know the answer now when the next person calls in. I am speaking from experience from a different field where I was in a support role.

I have delt with the same for many years
Example: Edge at one time had 10 techs and you would get 11 different answers.
It is just very discusting/pissed off to spend $400 for something that does not work as promased.
Thats OK ! They have a 30 day return policy,I started it 20 hrs after I got it,maybe this will lead to some serious training.

mine kept the egr codes off right out of the box?

and you also have no dpf just like he said :)

So you know what that is telling you;) Drop the damn DPF:lol::grd:

Yes! Maybe in a few years,
But don`t tell someone what they want to here and then not be able to produce.

I here this on a daily bases from my wife.:blahblah:
I refuse to put up with it from a stranger.:badidea:

Yes! Maybe in a few years,
But don`t tell someone what they want to here and then not be able to produce.

I here this on a daily bases from my wife.:blahblah:
I refuse to put up with it from a stranger.:badidea:

:funnypost I know exactley what u are talkn about man. Just a suggestion.

and you also have no dpf just like he said :)
this was before I did the dpf delete though, I installed the programmer and did not have time to drop the dpf untill the weekend, and ran it with the out of the box programming and my egr unplugged for three days.

this was before I did the dpf delete though, I installed the programmer and did not have time to drop the dpf untill the weekend, and ran it with the out of the box programming and my egr unplugged for three days.

Yes you can install the NO dpf file which includes the egr clear code and still be running the dpf.
The only problem you would have is when the dpf did clog up it would not go into regen mode.
You dropped the dpf before it clogged up this is the only reason you had NO issues.

Yes you can install the NO dpf file which includes the egr clear code and still be running the dpf.
The only problem you would have is when the dpf did clog up it would not go into regen mode.
You dropped the dpf before it clogged up this is the only reason you had NO issues.
did you miss the part where it said out of the box programming? I actually ran it for two days without the dpf before I installed the no dpf update with no issues.

Why don't you just ask for a file to made instead of getting bent out of shape?

I guess show me somewhere that our advertising or literature claims to do something we don't do?

In the world of USB it is pretty easy to get anything done that you want.

ASk, sometimes you might be suprised.

that you quad?..............got any carrot soup?

There are quite a few vendors out there who will tell you what you want to hear to make the sale. Buy from a reputable vendor who works with these trucks daily.

This is a very common problem that all manufactures face that require a support team. You can give a new person a book to read for days but until you actually go through the issue one really does not learn it. Possibly the tech should have put you on hold and asked for a second opinion but I will guarantee they know the answer now when the next person calls in. I am speaking from experience from a different field where I was in a support role.


Agreed.

Why don't you just ask for a file to made instead of getting bent out of shape?

I guess show me somewhere that our advertising or literature claims to do something we don't do?

In the world of USB it is pretty easy to get anything done that you want.

ASk, sometimes you might be suprised.

I did ask, and I was suprised, I was given false info and promases.
This info was not in your literature or advertising but they both TOLD me that only the egr cancel function would work and leave the dpf functionable.
And I stated this in my post.
Can you do a file that only deletes the egr and leaves the DPF functional?? I`m ready.
My stock exhaust is still on and will stay that way for a few more years.

I did ask, and I was suprised, I was given false info and promases.
This info was not in your literature or advertising but they both TOLD me that only the egr cancel function would work and leave the dpf functionable.
And I stated this in my post.
Can you do a file that only deletes the egr and leaves the DPF functional?? I`m ready.
My stock exhaust is still on and will stay that way for a few more years.
Why? according to what everyone say's, if you've loaded a tune you have already voided the warranty.

Why? according to what everyone say's, if you've loaded a tune you have already voided the warranty.

What does the warranty have to do with anything,I requested a function I wanted and I paid for and did not receive.

I assumed it was the reason for retaining the dpf.

sorry,
BK

Nothing against you but, It sounds like qzilla is willing to make a file that will work without doing the dpf delete files and you are arguing with him. If you ask they may be able to get you a file built and sent to you. BEING POLITE IS KEY. getting on the dieselplace going to town about qzilla doesn't sound like the answer. If you have a problem with them give them a call. They have great customer service and you could've misunderstood them.

D R C, everyone has had an issue at one time or another with something they purchased. It didn't do what you wanted or whatever the person they talked to wasnt fully informed. I had an issue with my Quad when I installed it I wasnt completly satisfied with how it was handled. But my point is this, take a deep breath and work through the problem. It only makes matters worse to harber ill feelings.

What does the warranty have to do with anything,I requested a function I wanted and I paid for and did not receive.

Damn, someone is grumpy:drinking:

Just wanted to say that I have had my truck (lmm) a year and a half with 10,000 miles. I have had the Quad since week 2. I have had it on with the stock exhaust and now with no dpf. I have had zero issues with mine. Best thing I ever purchased for my truck thus far. I also would like to add that when they say 50, 90, 110 hp gains, that is usually to the wheel. I hated figuring out with other programmers in the past that 225 hp really only got u 150 or so. anyways--- great product Quad. Thank you.

Ok ! Maybe I was a "little" outspoken,on this.
Do I have reason to be "grumpy" ? With my situation "Damn right I do"

I would like very much to get rid of the dpf,but I would like to get a few more years into my warranty.
Everyone says just put the stock exhaust back on when going in for warranty/service work. "Ain`t going to happen"

For the past 40 years I have always done my own wrenching on just about everything.
But with several injurys on my right shoulder(right handed)and multiple surgerys,I now and never will have anymore than 20% use,if that with my right arm.
I barely was able to complete the PCV re-route,hell I won`t even be able to change a tire.
Anything I want do to this truck beyond basic servicing,I will now have to hire it done.

So when the exhaust does go on it will be a one time,final job.

I am still young at heart with modifying stuff,that is something no one can take away.
But now I have to depend on people to give me correct info,not bad.

I now can no longer work,and I am on a fixed income.

So when people tend to take advantage of people with false info,and I did tell them my situation,some might say "take advantage" is harsh. What else would you call it ??

I cannot afford to loose money,which it looks to be about $50-$60 with the shipping back and forth,for a product that will not work for me.

Tell me again I`m "Grumpy" damn right I am.

DRC, I think you missed the point. Quadzilla posted that they could have written you a tune if you would have asked them... and I quote

Why don't you just ask for a file to made instead of getting bent out of shape?


I have had several minor issues with my Quad since getting it. The worst problem was of my own doing and Quad and Justin in particular were awesome at resolving it, with no cost to me other than shipping my unit to them.

1st class operation iff'n ya ask me...

My .02

[quote=Chromer;2889743]
Why don't you just ask for a file to made instead of getting bent out of shape?
[quote]

First! They never offered to write a file for this,they had the opertunity.
Second! They cannot,they have no way of doing this,Quad can not do a custom tune,it is a generic tuner all for one and one for all product.
Custom tuning is a product that only people like Kennedy and EFI Live offer.
None of these tuners/modules can write a custom file Edge,Banks,Quad,Superchips,Hypertech,Diablo,PPE,et c,etc.they are all a generic type tuner.
I would have thought you had done your homework by now.

[quote=Chromer;2889743]
Why don't you just ask for a file to made instead of getting bent out of shape?
[quote]

First! They never offered to write a file for this,they had the opertunity.
Second! They cannot,they have no way of doing this,Quad can not do a custom tune,it is a generic tuner all for one and one for all product.
Custom tuning is a product that only people like Kennedy and EFI Live offer.
None of these tuners/modules can write a custom file Edge,Banks,Quad,Superchips,Hypertech,Diablo,PPE,et c,etc.they are all a generic type tuner.
I would have thought you had done your homework by now.

I got news for you... How do you think they create the tunes? They write them. You and I can't write a custom tune with a generic tuner, but THEY can write a tune FOR a generic tuner. And from my experience with them, they probably would have written you a tune and installed it on your tuner for you, which is what the Qzilla post alluded to, but you go ahead and keep bashing them. That'll help get what you want.

Go get'em killer

[quote=D_R_C;2889942][quote=Chromer;2889743]
Why don't you just ask for a file to made instead of getting bent out of shape?


I got news for you... How do you think they create the tunes? They write them. You and I can't write a custom tune with a generic tuner, but THEY can write a tune FOR a generic tuner. And from my experience with them, they probably would have written you a tune and installed it on your tuner for you, which is what the Qzilla post alluded to, but you go ahead and keep bashing them. That'll help get what you want.

Go get'em killer
I agree with Chromer on this subject as they have offered to make tunes for me.

[quote=Chromer;2890037][quote=D_R_C;2889942]
I agree with Chromer on this subject as they have offered to make tunes for me.

Well you can agree with Chromer all you want but you both are wrong.

When I called Quad and spoke to a senior advisor he informed me that I was in fact given incorrect info on the function I wanted on the tuner.
And he will try to educate his employees more,on giving out correct info.
Also that there was nothing they can do to give me the function that I wanted in their tuner.
My only choice was if I`m not happy, I would have 30 days to re-turn the tuner.
But I will be responsible for the shipping both ways.
I should not be responsible for the shipping cost because of this,at least both ways.

Now which part did you both not understand this time as to what bothers me.

What I wrote above, or the part that I`m on disability and can no longer work for a living and that I am on a fixed income.
I cannot afford to pi$$ money away on something that does not work,because of incorrect infomation and function that was promased to me.

First off, you did not buy it from Quadzilla. Therefore what you have to pay as far as re-stocking, shipping or whatever is between you and whoever you bought it from. It is illegal for me to force or attempt to force any business to adhere to our "rules".

Secondly, I can write a tune to do anything you want, should I need to. This does not mean that every tech we have it going to offer to write custom tunes to every single person that calls us.

Third, I (Quad) have never spoke to you. We have NEVER put out literature, information, pictures, drawing or smoke signals that have ever indicated that we have a tune available currently that will disable the EGR or EGR codes without it being included in the current "off road" tuning that is available to everyone.

Last, this is the first request I have heard of with anyone wanting to block the egr and keep the dpf. That is why there was never anything created for it. Since you already returned it to teach us all a lesson it is possible the tune won't be written because it still does not appear that is a needed option.

Based on our track record of updates it would be fair to say that we listen closely to what the consumers want and need. This started with an offroad tune that was not charged for. Then it included the egr delete software, then it included a stock tune that had this same stuff in it.

Name me 1 other company that has attempted to make their customers as happy, as often. Not to mention, it has all been FREE.

Why you are still ticked is beyond me. I was under the impression you sent it back and have already taken care of whatever that process is. You did not like it, a satisfaction guarantee was honored. Buy something else you think will work or live with codes.

[quote=qzilla;2891230]First off, you did not buy it from Quadzilla. you think will work or live with codes[quote]

You are correct, I did not buy direct from Quadzilla but I did call your tech support and tell them what I wanted to achive.
I also verified this from the dealer I bought from.
I also was not trying to put Quad in their place by re-turning it,I have no need for the quad now since I could not achive what I wanted with it.

I WAS NOT OFFERED A CUSTOM FILE I WAS ONLY OFFERED THE CHOICE OF TO RE-TURN IT IF IT WON`T WORK FOR ME.
WHICH IT DID NOT.

This thread would have been dead long ago if someone that does not really know THAT much,would have really read and understood the situation.
Before they flapped their jaws.

Zilla,
I guess you are trying to say it should be OK for a company to miss-lead(not intentually) a potential customer.
But the customer has no right being upset about being mislead,again I am saying not intentually.
I guess you are new to this sales stuff.

well standing on the outside looking in at this ordeal, looks like you both make good points. while drc you are correct in the fact that you should've gotten the correct answer the first second and third time and you do have a right to be upset. i have given wrong info before and done what i can to take care of the issue, even if that means sending a call tag to pick the item up at our expense. at the same time quad has personally reached out and offered a custom tune to you to do what you want the unit to do, thus making you a satisfied customer. custom tuning is not something that they offer to everyone, if they did they would be so busy building tunes for people they wouldn't have time to help anyone else. i'm sure that every tech at Quadzilla has been made aware of this issue and will not give wrong info again. it's the same thing i do when i get new info, i put everyone else up on it so we don't make the mistake again.

there are only a very small handfull "off the shelf" tuner companies that would go out of their way to make their customer happy. i run their tuner on my own vehicle and love it, and i assure you that once you take quad up on his offer and let him build a file for you, you also will love the tuner.

it is possible for companies such as Quadzilla and Diablo to make custom tunes, turn them into a downloadable file, send it to you via email and allow you to flash it into your programmer. it's basicly the same way they allow you to download the DPF delete file.

at this point, you're in a position where you can either take him up on the offer to get a tune made or call thoroughbred and have them pick the tuner up b/c HE is the one that sold it to you and misinformed you, most likely to just make the sale.

kyle

I guess you are trying to say it should be OK for a company to miss-lead(not intentually) a potential customer.
But the customer has no right being upset about being mislead,again I am saying not intentually.

I did not say either of those.

I do not fell that Quadzilla as a "company" mislead you. I do feel that you were mislead by a tech support person or that you mis-understood the tech support person. Either way, the end result is that you are not happy.

It sounds like a satisfaction guarantee has been offered and you took them up on it and you no longer actually have an issue? Even though you want to make sure everyone knows that the Company is misleading and screwing everyone.

In the event you buy a product (any product) and you are wanting it to do something that is not in print, advertised or do something different than it is normally believed to do then you had better make sure what the return policy is. In your case it sounds like you are fine. If you ask enough individuals something you will eventually get the answer you are looking for or learn to ask the question in a manner that you get the answer you want, you will get taken advantage of or you will eventually mis-understand someone.

I don't know who you talked to or when you talked to them but, just based on the answers given I would be willing to be he is not employeed here any longer? I don't know this but, I do know we have some great techs and the techs that answer questions like these wrong also tend to screw other things up and they are not employeed by us.

I guess you are new to this sales stuff.

Just got started last week but, our learning abilities are proving to be off the charts!

[quote=qzilla;2891538]It sounds like a satisfaction guarantee has been offered and you took them up on it and you no longer actually have an issue? Even though you want to make sure everyone knows that the Company is misleading and screwing everyone.[quote]

See you are reading between the lines as well,after my first thread I was done.
It was one poster that could not read and comprehend what I said and kept flapping his jaws,several replys,stating pretty much get over it.

"Suggestion" Never tell a old Irish man to get over it.

Also why did your company Quadzilla Products tell me there is nothing they can do for me unless I remove the dpf.

I would have paid extra(I even offered) if Quad could have done a file for me.

I really wanted the Quad and was excited when I got it, and for it to work like I was told it would.
And in the future be able to download the no dpf file after I change the exhaust.
I was happy old man,for about 10 minutes.

If the offer was there,and offered(it was not) then this 4 page bull $hit thread would have never been started.

take quad up on his gratious offer.........dang for once quad And I agree...........custom tuning usually starts in the $200-$300 range.........even with the postage your getting a deal.

I`m very sorry this thread went the way it did.
But I did call Quad and ask (3 days before I started this thread) if I could someway get a custom file to work like I would like,the answer was NO, actually he then said we don`t do custom files.
I think anyone would be unhappy,I was actually more disappointed that I could not have the tuner with files as stated before I ordered.
I now have a egr block off plate on my desk,eager to find a home in my engine,but with my dpf still functioning for at least a few more years.
YES, I`ll do a custom file if it is available, but at what $,that will determine if I can afford it now.

DRC if you still have the tuner, than shoot qzilla a pm with you phone number and just maybe if you are nice to him he will call you and get this sorted out for you. Maybe with no cost to you, but that is between you and him.

can We Just End This Already... Cant We All Just Get Along ?