So today i stopped by my local chevy dealership where i brought my truck. They use to be a really cool dealership that would warranty everything. They would even install programmers and exhausts,etc. . The main shop manager told me today that a GM sales rep stopped by to basically chew them out. They told them not to do ANYTHIN to these trucks. And also not to warranty a truck that had anythin done to it - performance or looks. He told me that he would have to void my warranty if i altered anythin. Even cuttin half the stock exhaust tip off and weldin a chrome tip on. He said not to even put a tadge bigger tires on it because he would have to void warranty. No gauges. No nothin. Even if what I did did not cause the problem they wouldnt warranty it. Is this not some bull#### !!!!!!! I just wanted to warn everybody about that. Make sure to check with your dealer if you want to modify anythin and keep your warranty.

That has been the policy for ever, now they are enforcing it....

I could completely understand if somebody programmed their truck and was pushin some big numbers and so on. but just putting a chrome tip on ? thats a little ridiculous.

Moved to the Warranty section!

They can't legally do that. They HAVE to prove that the modification caused the problem.

Moved to the Warranty section!

You should get "TOP MOD AWARD":lol: Always moving it to its appropriate place.

Mudflaps were the clincher. NOOOOOO warranty for U.

That sounds a bit out there. A bugshield, exh tip, etc cannot void warranty, but I agree that any performance mod, tire size revision, etc. is (by the letter of the law) fair game for them and they are now enforcing it since GM is hemoragging $$. Many other threads on this topic, opinions all over the board. GM is cracking down hard on dealerships for warranty claims forwarded to them. Now, if a dealership adds a upgraded wheel/tire combo, lift or leveling kit, etc. to a new truck they are selling, then they must warranty it and all the mods on it at the sale for at least the period of the GM warranty. However, that is $ coming directly out of the dealer's pocket not GM's.

I have a hard time believing if you do some aesthetic mods i.e. exh tip, fender flares, running boards,etc. that any dealer will void your warranty. If they do that to many people, they will be in court and will lose that one. Now if you run tuners, lifts, larger tires, alter emissions equipment, etc., then I say you are on your own and should at least be prepared to pay the fiddler for playing with mods.

I brought that up about how the state law says they have to warranty it if what you did didnt cause the problem, he said that thats wrong. they told him to void warranty if anythin was done. And he said that everythin done to a truck had to be GM made even if its just mudflaps. The only reason I found this out was I asked if I could cut half the stock exhaust tip off and put a nice chrome one on it. He said hed void my warranty because its not a GM accessory. I just love how there always has to be a smarta$$
(doccheckyu2)

I brought that up about how the state law says they have to warranty it if what you did didnt cause the problem, he said that thats wrong. they told him to void warranty if anythin was done. And he said that everythin done to a truck had to be GM made even if its just mudflaps. The only reason I found this out was I asked if I could cut half the stock exhaust tip off and put a nice chrome one on it. He said hed void my warranty because its not a GM accessory. I just love how there always has to be a smarta$$
(doccheckyu2)
You have an a$$hole dealer/service dept. Go somewhere else. Again, if you are doing performance mods or changing things in the OEM drivetrain (incl wheels/tires) they have a firmer argument and you should be prepared to pay. If you are talking about mudflaps, exh tips, etc. then most dealerships won't even notice that stuff. Your guy is an a$$clown and I would stop wasting my time there if I were you.

An example is I have larger tires and wider rims than OEM, I have an added exh tip, nerf bars, grille insert, bug deflector, tinted front windows, and a spray in liner. All of this was on the truck when I bought it new, as an upgrade pkg (stole it from them, but that's a different story). Anyway, my dealership where purchased must warrant those items for the life of the GM warranty, or they have the shop that did it on the hook, but anyway it is there responsibility not GM's.

I just had my EGR valve go bad last week. I took it to another Chevy shop close to my office out of convenience. They pulled up the truck, saw it was bought somewhere else, could obviously see all the stuff on it that was not OEM, and they honored the warranty and replaced the EGR valve, no questions asked.

Have I mentioned the guy at your dealership is an a%%hat?? Go somewhere else.

You have an a$$hole dealer/service dept. Go somewhere else. Again, if you are doing performance mods or changing things in the OEM drivetrain (incl wheels/tires) they have a firmer argument and you should be prepared to pay. If you are talking about mudflaps, exh tips, etc. then most dealerships won't even notice that stuff. Your guy is an a$$clown and I would stop wasting my time there if I were you.


I agree with you,move on to the next dealer;say maybe the toyota dealer

I agree with you,move on to the next dealer;say maybe the toyota dealer
toyota?:o:

Dealerships are going to get worse as the "Big Three" go further into the toilet and the economy drops. Just wait until the new 2010 standards come into play ! Mod your ride then and its really going to be all on you.

Read the mods list for many here. We have made the choice and now its on us, laws or not. They want your truck stock...period. Anything else and they have to spent $$$$ which now they don't have.

Dealerships are going to get worse as the "Big Three" go further into the toilet and the economy drops. Just wait until the new 2010 standards come into play ! Mod your ride then and its really going to be all on you.

Read the mods list for many here. We have made the choice and now its on us, laws or not. They want your truck stock...period. Anything else and they have to spent $$$$ which now they don't have.

No kidding....2010 teir-4 emisson's.....:eek::eek::eek::eek: Im guessing........3 dpf's and 2 cats-:t

Well, with the LMM's the exhaust tip is more than just a ugly tip - its used to cool the exhaust gases, and since it serves a function (whether you believe it or not) that's the reason they're saying that about the tips.

Well, with the LMM's the exhaust tip is more than just a ugly tip - its used to cool the exhaust gases, and since it serves a function (whether you believe it or not) that's the reason they're saying that about the tips.
good point, never even thought about the trombone tip on the end of the LMM's exhaust. If that is what he is referring to as tip he wanted to cut off and replace, then I agree that is a perf mod and on him.

i probably will move on to another dealership. wouldcuttin half the trumpet off where it goes down to 4 in and welding a 4 inch to 5 inch back on affect airflow ?

Yes, its in the shape of a venturi, as air gets drawn in from the back side it squezed down through the neck of tail pipe, this narrowing increases the air speed, thus providing a cooling effect of the exhaust, key for regen. any mods to that basic design will have a negetive effect on how it functions.

what that dealer is doing is wrong...here is some reading
http://sema.org/main/semaorghome.aspx?id=50096

also research "The Magnuson-Moss Warranty Act"

i took my trk back to teh dealer in Farmville Va to do a check on my injectors tehy luaghed me out of the shop they said they can check them but there was no way GM was going to do any warrenty even if they were bad cus of all the modification I told them if that is the case my next trk just knock off 5G and give me a 0 mile 0 month warrenty cus they aint going to fix it anyway if u do anything to your truck

This is one of the reasons why I predicted that the big three will not be able to honor their lifetime warranties they put out recently. Service. Its their reputation on the line. I have been in the automove industry since '81. If I owned comopany X and I see you driving one of my cars driving down the road with the paint peeling off I would pull you off and repaint the car. Instead the driver has to pay the devil getting that car repainted.
You are not just purchasing a vehicle you are purchasing the service behind the vechicle. Their reputation.

hey guys have you all heard of the MAGNUSON MOSS ACT which basically states a dealer can not refuse warrenty work on aftermarket parts unless they can prove that the part caused the problem. please guys google the MAGNUSON MOSS ACT and read for yourself and dont let the dealers screw you. because i gave this one dealer a copy of the act and beleive it or not they repaired my truck no questions asked.

hey guys have you all heard of the MAGNUSON MOSS ACT which basically states a dealer can not refuse warrenty work on aftermarket parts unless they can prove that the part caused the problem. please guys google the MAGNUSON MOSS ACT and read for yourself and dont let the dealers screw you. because i gave this one dealer a copy of the act and beleive it or not they repaired my truck no questions asked.

This has been discussed a million times - GM has a zero tolerance policy with respects to aftermarket tuners and other engine modifications. Try searching to read the other threads and you will learn that MM doesn't mean crap in GM's world.

I brought that up about how the state law says they have to warranty it if what you did didnt cause the problem, he said that thats wrong. they told him to void warranty if anythin was done. And he said that everythin done to a truck had to be GM made even if its just mudflaps. The only reason I found this out was I asked if I could cut half the stock exhaust tip off and put a nice chrome one on it. He said hed void my warranty because its not a GM accessory. I just love how there always has to be a smarta$$
(doccheckyu2)

I think I'd go back to your dealer and have a talk with them about the federal law of magneson moss lawsuit. I know gm thinks they are immune to this but they are not and have lost lawsuits to this. Basicly they cannot void warranty for having aftermarket items installed as long as they do not alter the performance of the engine. I'm a amsoil dealer and I have had to refer to this law alot when I'm selling to a customer and a dealership or mechanic shop tells them it will void their warranty if they run this oil for the extended periods. As long as you don't mess with computers and drivetrain there is nothing gm can do about it. If they void your warranty then its time to get a lawyer involved. JMO

Scott

I think I'd go back to your dealer and have a talk with them about the federal law of magneson moss lawsuit. I know gm thinks they are immune to this but they are not and have lost lawsuits to this. Basicly they cannot void warranty for having aftermarket items installed as long as they do not alter the performance of the engine. I'm a amsoil dealer and I have had to refer to this law alot when I'm selling to a customer and a dealership or mechanic shop tells them it will void their warranty if they run this oil for the extended periods. As long as you don't mess with computers and drivetrain there is nothing gm can do about it. If they void your warranty then its time to get a lawyer involved. JMO

Scott
Its not that GM is immune to it, but they can typically wear you down longer than you can them. They also have a huge pool of engineers, mechanics, techs, and auto experts that would be more than able to convice a judge/jury that tuners, chips, suspension lifts, etc. do in fact alter the original performance and design of their manufacturerd product.

I know GM is on the ropes, but don't think that means they are going to lay down. If you have the time and patience to go after them, have fun.

Plus, if you cut off half the tip of an 07 HD and it is an LMM, then like it our not you are altering their design for the exh regen cycle and cooling of the exhaust. Pay to play guys, that is the best rule of thumb for performance mods. I don't always agree with some of the things GM refuses some members here, but if you run tuners or lifts or other performance mods, be prepared to probably spend more $$ than the fix is worth fighting GM. Good luck

Magnuson-Moss Warranty Act ..............





Prove it .....nuff said

Magnuson-Moss Warranty Act ..............





Prove it .....nuff said

^ What he said.

Just remember that the dealer has to prove NOTHING, nadda. all the dealer has to do is call the district manager and then they take over, The manufacturer had to prove it if anything. The dealer is just a mom and pop store that is tryin to make a buck and wanting to make sure they get paid from gm for the work they said was done on a stock truck. As for vioding warranty, the dealer can't do that. the district manager has to do that. One thing to understand is that dealers get audited all the time and if they find that a ses or what ever was on and the truck has a mod related to that, the dealer won't get paid, now i know that some here dont care about that but this cost the dealer and only the dealer in you community. As far as the ones that get through and gm paid for when they shouldn't have. This only makes it worse for gm,(or any car maker) and remember that if 1 in 10 jobs are related to the auto makers in your country and 1 in 7 in mine.

Magnuson-Moss Warranty Act ..............





Prove it .....nuff said
manufacturer has to prove nothing, if it fails and its modified your on your own. some dealers will overlook stuff just to get the work where others wont. we had an idiot tow in an 07 nbs truck with the front diff broken with a lift kit that was just installed needless to say it got towed to another dealer then another one after that, then we lost track of it.

Keep in mind when you bought the truck (new) you signed paperwork to the effect that you agree to arbitration. which means you go before someone who sees this all the time, and knows somthing about how it works, not a jury of 12 "little people wanting to stick it to the man".

As far as the Magnuson-Moss act, if your radio goes out after putting tires on the truck, or the motor blows after putting seat covers on, you are covered. If you put a turbo back exhaust, a hot tune, aftermarket turbo, then complain you are slipping clutches, you are s.o.l.

Almost all dealers are feeling the squeeze, and are not going to warranty ANYTHING they are not POSITIVE GM WILL COVER. Gm, also hurting will take ANYTHING to kill a warranty (to save cash). The warranty is not a single thing, there are different parts to it. A leveling kit will kill the suspension warranty (at least for the front end). Change ANY part to a non factory part, and the warranty is gone on that part. This means aftermarket brakes, and the brake warranty is gone. New rims & tires, the warranty on them is toast also. New radio, it is not warranty'd.

Yes gm has to prove whatever you did CAUSED the failure. It is very easy to provide whatever information the arbitrator needs to see (for the 10,000th time) to confirm the void.

In a nutshell, GM build it, GM says it will last x miles, you mess with it, it breaks, how is that GM's problem?

Who In The Hell Wants A Stock Truck With Stock Wheels Stock Is Ugly I Brought A 2008 3500hd 4x4 Lmm Dually The Truck Had 17 Inch Wheels With Hub Caps Why In The Hell Would They Put Hub Caps On A $47,000 Truck Now My Truck Has 22.5 Inch Alcola Wheels And 7 Inch Stacks Through The Bed I Wish I Had Some Pictures To Show. That's Why We Truck Guys Hate Stock

Out of site = out of mind

For the LMM, my basic recipe is to add my Kennedy Custom ECM (swap and keep stock) and DPF "test pipe" or your choice of easily reversible exhaust mods.

10-4

YEAH RIGHT I HAVE 7inch STACKS ON MY TRUCK FOR A YEAR NOW AND THE TRUCK STILL REGENS LIKE IT HAS THE STOCK EXHAUST ON IT

Out of site = out of mind

For the LMM, my basic recipe is to add my Kennedy Custom ECM (swap and keep stock) and DPF "test pipe" or your choice of easily reversible exhaust mods.

I have a spare ECM too, but it won't help if the dealer decides to look hard enough. All they need to do is check the number of regens stored in the ECM and they won't match the mileage on the truck and you're done.

Can you imagine working at 1 of the big 3 dealers and having hemi cudas, 454 chevelles and boss mustangs in this modern time?? Monday mornings would be wild...the cars being brought in would still have the shoe polish from the drag strip on the windows and the customers would be wanting new clutches, bald rear tires replaced, broken 4 speeds fixed, blown engines replaced...you wanna play...you gotta pay! It is not any manufacturers fault you as the owner while within your tights decided to play.

Jeez no need to spam the same response in 4 topics....

He's just trying to get his post count up...

this warranty stuff is retarded, every dealer is on a different page, what i dont get is gm released what they called the "boyd coddington edition" trucks in Canada, i think 15 diesels and 15 gas truck, or something like that. The diesels all had bigger tires, 4'' rancho lifts, i think mbrp or similar dual exhaust kits with chrome tips, and so on. And those trucks had factory warranty the same as any other truck. Like nothing makes sense anymore.

this warranty stuff is retarded, every dealer is on a different page, what i dont get is gm released what they called the "boyd coddington edition" trucks in Canada, i think 15 diesels and 15 gas truck, or something like that. The diesels all had bigger tires, 4'' rancho lifts, i think mbrp or similar dual exhaust kits with chrome tips, and so on. And those trucks had factory warranty the same as any other truck. Like nothing makes sense anymore.
If an aftermarket "conversion" is added to a truck and then sold as new by a GM dealer, the dealer is on the hook for the warranty of items that are non OEM and/or any issues they cause for the 3/36 bmp to bmp or the 5/100 powertrain, etc. GM does not have to warranty anything that is not GM OEM from the factory. Every lot around here always has one or two of those hopped up rigs and they are all done by some sort of conversion shop. They go from factory to shop to dealer. The dealer holds the paper on the truck, the conv shop is a "middle man" so to speak. My 06LLY had a minor conversion on it and that is how it worked.

If an aftermarket "conversion" is added to a truck and then sold as new by a GM dealer, the dealer is on the hook for the warranty of items that are non OEM and/or any issues they cause for the 3/36 bmp to bmp or the 5/100 powertrain, etc. GM does not have to warranty anything that is not GM OEM from the factory. Every lot around here always has one or two of those hopped up rigs and they are all done by some sort of conversion shop. They go from factory to shop to dealer. The dealer holds the paper on the truck, the conv shop is a "middle man" so to speak. My 06LLY had a minor conversion on it and that is how it worked.

Glad I read through this thread. Was just about to pull the trigger on a lifted 2500 HD the dealer has on the lot. I am moving in the next few months and most likely would have been stuck without a powertrain warranty.

Will any of these dealers who deck out these trucks get something from GM saying the warranty is still good and will be honered at a different dealer? If not, I'll have to get a stock truck and keep it that way, but out of the big 3, Chevy's IMO the worst looking stock 3/4 out there.

Any suggestions?

Report them to the Federal Trade Commission for violating the Magnuson-Moss Warranty & Federal Trade Commission Act. You can call 202-326-3128 to report them. That'll change their tune.

Report them to the Federal Trade Commission for violating the Magnuson-Moss Warranty & Federal Trade Commission Act. You can call 202-326-3128 to report them. That'll change their tune.

Report who? GM? They won't care. They have much bigger problems at the moment.

Report them to the Federal Trade Commission for violating the Magnuson-Moss Warranty & Federal Trade Commission Act. You can call 202-326-3128 to report them. That'll change their tune.

If I was staying here, I have no doubt the dealership would have taken care of any problems, but since I'm moving I don't think another dealer would assume that risk or cover a warranty repari considering the mods.

Seems like even a simple thing as changing tires to something bigger and using a Hypertech to recalibrate for the tires will void the GM warranty. Seems a little over the top to me!

Too bad, cause the '09 2500 with the Rancho 4" lift and 35" tires looked sweet...much better than the stock truck with 245's!

I'm gonna talk to the dealer and see what they have to say, but it really isn't up to them, it seems it's up to the warranty rep from GM.

And he said that everythin done to a truck had to be GM made even if its just mudflaps.
good thing my H2's are gm made. hed have to cover my truck hahaha. that statement is so assinine. you can build a complete c-6/r motor out of the gm catalog and put it in a gasser truck. does that mean he will cover it? total race motor all gm made. good thing my dealer didnt see the gooseneck hitch in the bed. they wouldnt have covered my injectors, my gauge cluster (before the tsb came out) or my radio that ate cd's hahahahhahaha. my drivers side mirrow doesnt work anymore (06 towing mirrors). i wonder if my PPE set at level 7 ****ed it up? couldnt have been me fooling with it trying to figure out antenna mounts and running the cable for them. my dads 06 drivers side tail light housing broke. i knew installing that finger stick was a bad idea lol.

anyways just havin a little fun. now back to your regular scheduled programing:p::p::p:

How does this apply to the optional extended warranty? Are they still as strict?

How does this apply to the optional extended warranty? Are they still as strict?

I'm sure they are. All depends on dealer either way.

I'm sure they are. All depends on dealer either way.
Not sure on extended warranty, but I would bet it is also dealer specific when it comes to the "conversion" type rigs that have lifts, bigger tires, etc. Ever wonder why those "conversions" are marked up so ridiculously? It is so that the dealer has a "kitty" fund to help absorb any warranty claims on those vehicles that they are responsible for on certain warranty claims.

A 2500HD lifted four inches and running 35's that has drivetrain or tranny problems is the problem of the dealer that sold it that way,not GM's problem. I shopped around a bit and found that those conversions are typically marked up anywhere from 50-100% depending on the items involved. It is a racket and the dealers probably come out way ahead because I would bet that most trucks don't have major issues in std warranty period and they raped you on the cost of the conversion.

good thing my H2's are gm made. hed have to cover my truck hahaha. that statement is so assinine. you can build a complete c-6/r motor out of the gm catalog and put it in a gasser truck. does that mean he will cover it? total race motor all gm made. good thing my dealer didnt see the gooseneck hitch in the bed. they wouldnt have covered my injectors, my gauge cluster (before the tsb came out) or my radio that ate cd's hahahahhahaha. my drivers side mirrow doesnt work anymore (06 towing mirrors). i wonder if my PPE set at level 7 ****ed it up? couldnt have been me fooling with it trying to figure out antenna mounts and running the cable for them. my dads 06 drivers side tail light housing broke. i knew installing that finger stick was a bad idea lol.

anyways just havin a little fun. now back to your regular scheduled programing:p::p::p:

OBVIOUSLY! is an aftermarket part, which can damage ANY part of your truck! :rolleyes: :D

I had a great experience at the dealer the other day! busted tierod on my 08 lmm whith a 6 INCH RCD LIFT AND 35 INCH MUDDERS while camping in the middle of nowhere, and no way to get it 2 dealer,or a shop to get new one put on! so i got new parts, put them on, and made it home. decided to call my local dealer and tell them what happend and get this he told me to bring in the receipt and they would give me my money back!!! so i did, and $200 check is in the mail!! and then (pushing my luck) i told him my alinement was out of wack, and he said no problem we'll take care of it ALL UNDER WARRANTY!! this is by far the greatest experiance i've ever had at dealer.

I had a great experience at the dealer the other day! busted tierod on my 08 lmm whith a 6 INCH RCD LIFT AND 35 INCH MUDDERS while camping in the middle of nowhere, and no way to get it 2 dealer,or a shop to get new one put on! so i got new parts, put them on, and made it home. decided to call my local dealer and tell them what happend and get this he told me to bring in the receipt and they would give me my money back!!! so i did, and $200 check is in the mail!! and then (pushing my luck) i told him my alinement was out of wack, and he said no problem we'll take care of it ALL UNDER WARRANTY!! this is by far the greatest experiance i've ever had at dealer.

WOW! I find that hard to beleive.

Not sure if it's been noted or not so call it a newbie error if so. Gm issued a new policy about a month back for all '05 and newer Diesel trucks, before any drivetrain warranty can be done the ECM calibrations must be pulled from the vehicle and then compared to GM data to confirm if they are GM calibrations, this is done through the reference number coded into the calibration itself. Snap shots must be sent off to GM in order for the dealer to get paid for any warranty work done. Also full inspection of components is to be completed and if GM warranty return inspection finds fault after the vehicle is repaired then the dealer gets charged back. It sucks on all levels because it ties the Dealers hands to even try and help on alot of issues.

Mud flaps, bigger tires(within reason), bug deflectors, and all that stuff can be whatever you want. All dealers are different and function with their own morals and policies. But if they sold you a truck modified and told you it has warranty, get in in writing and hold them to it. Makes sure the mods are documented at time of sale.

Sorry Newbie mistake, just saw a link is posted a couple threads down.

Not sure if it's been noted or not so call it a newbie error if so. Gm issued a new policy about a month back for all '05 and newer Diesel trucks, before any drivetrain warranty can be done the ECM calibrations must be pulled from the vehicle and then compared to GM data to confirm if they are GM calibrations, this is done through the reference number coded into the calibration itself. Snap shots must be sent off to GM in order for the dealer to get paid for any warranty work done. Also full inspection of components is to be completed and if GM warranty return inspection finds fault after the vehicle is repaired then the dealer gets charged back. It sucks on all levels because it ties the Dealers hands to even try and help on alot of issues.

Mud flaps, bigger tires(within reason), bug deflectors, and all that stuff can be whatever you want. All dealers are different and function with their own morals and policies. But if they sold you a truck modified and told you it has warranty, get in in writing and hold them to it. Makes sure the mods are documented at time of sale.

Sorry Newbie mistake, just saw a link is posted a couple threads down.

Welcome to the site. And yes, this topic has been reviewed and talked about and beaten to death. Just poke or do a search. And yes, GM can deny your warranty for bigger tires. There's a coupla threads on here about that too...