This has been a good truck since the real fiasco of engine problems right after I bought it in 2005.

http://www.dieselplace.com/forum/showthread.php?t=35385

But now, it has lost a lot off its power and the last few trips has turned in a couple of miles per gallon less in fuel economy. Anyway, took into the dealership here Friday and had the diesel tech look at it. He said boost was low and would have to tear into it. Today, he tells me that a lot of mistakes were made back in 2005 putting the engine back together and they are into discussions about who pays to fix all this. It is not at the original dealer that did the work on the motor.

OK, surely this has happened before. My question is if one dealer messed up a repair, another dealer finds the mistake, who pays to fix it? They don't seem to know at the dealership where the truck is now.

By the way, the truck is still in warranty with 70,000 miles on it.

Bob

This has been a good truck since the real fiasco of engine problems right after I bought it in 2005.

http://www.dieselplace.com/forum/showthread.php?t=35385

But now, it has lost a lot off its power and the last few trips has turned in a couple of miles per gallon less in fuel economy. Anyway, took into the dealership here Friday and had the diesel tech look at it. He said boost was low and would have to tear into it. Today, he tells me that a lot of mistakes were made back in 2005 putting the engine back together and they are into discussions about who pays to fix all this. It is not at the original dealer that did the work on the motor.

OK, surely this has happened before. My question is if one dealer messed up a repair, another dealer finds the mistake, who pays to fix it? They don't seem to know at the dealership where the truck is now.

By the way, the truck is still in warranty with 70,000 miles on it.

Bob

As long as it was under the factory warranty, it will still be handled under the factory warranty. If mistakes were made by the dealership, let the factory take that up with the dealership after they fix your truck. Not your problem, it's theirs. Don't take any crap!!!:mad:

x2 don't back down

There is no fight going on over this (yet). The dealership here thinks they may run into resistance from GM on paying for this because the entire problem was caused by the other dealership leaving out some of the (hard to get to) bolts from around the turbo. You could not see that the bolts were missing until lots of stuff was disassembled. They also left out one o-ring from the crossover pipe.

My question was if anyone knows how this is normally handled. It seems that this must have happened before, the case where (for instance when traveling) one dealer does a repair that does not hold up and another dealer has to fix it. Seems to me that the dealership that did not perform the repair right should bear the expense of the repair. Not me, or the dealership that found the problem, or even GM. Just wondered if there was a procedure for that.

The tech working on it now says that he would not have even touched it if there had been any way to know the bolts had been left out by another dealer, but there was no way for him to know that until he had a few hours in on the problem. Too late to tell me to take it to the dealer that messed it up.

Bob

There is no fight going on over this (yet). The dealership here thinks they may run into resistance from GM on paying for this because the entire problem was caused by the other dealership leaving out some of the (hard to get to) bolts from around the turbo. You could not see that the bolts were missing until lots of stuff was disassembled. They also left out one o-ring from the crossover pipe.

My question was if anyone knows how this is normally handled. It seems that this must have happened before, the case where (for instance when traveling) one dealer does a repair that does not hold up and another dealer has to fix it. Seems to me that the dealership that did not perform the repair right should bear the expense of the repair. Not me, or the dealership that found the problem, or even GM. Just wondered if there was a procedure for that.

The tech working on it now says that he would not have even touched it if there had been any way to know the bolts had been left out by another dealer, but there was no way for him to know that until he had a few hours in on the problem. Too late to tell me to take it to the dealer that messed it up.

Bob


It works exactly as I broke it down in my last post. Your truck came with a 60 month/100,000 mile warranty from (General Motors Corporation).
Since they are an authorized GM dealership, General Motors must warranty the damage and pay the dealership fixing it. If they can show that the last dealership didn't do the work as per proper procedure. General Motors will go after the first dealership for repayment. I hope someone got some pictures of all the parts missing.
I was a Mgr. at a Chevy/Hummer store and have seen it done.
If you get a chance, pm me your vin# so I can look and see what they did last.:D

VIN sent by PM.

Bob

The diesel tech working on my truck expects to get it back together tomorrow. He needed gaskets and some bolts and nuts. All came in overnight except the nuts and he expects them tomorrow.

I don't think I am going to have to pay for anything, but what makes this case unusual is that the improper repair lasted 70,000 miles. Normally when this happens, the problem shows up in a few days.

Bob

The diesel tech working on my truck expects to get it back together tomorrow. He needed gaskets and some bolts and nuts. All came in overnight except the nuts and he expects them tomorrow.

I don't think I am going to have to pay for anything, but what makes this case unusual is that the improper repair lasted 70,000 miles. Normally when this happens, the problem shows up in a few days.

Bob

General Motors has been known for not having any nuts!:eek: And a few loose screws!!!:D

General Motors has been known for not having any nuts!:eek: And a few loose screws!!!:D

:funnypost:coolnana::muahaha::laugh_exp:lol2:

Today's update. The tech working on my truck got the parts installed and got the outlet of the turbocharger tight. That got him back most of the boost that was missing, but still a bit low. So, he found an exhaust leak from the exhaust manifold on the side where the other dealer had worked on replacing the head. One of three bolts are missing from one section and there is an exhaust leak there. Also he noticed that some of the heat shields are missing from that side. He is back into finding more parts now.

Bob

Interesting thread!! Bob, sorry to hear about your problems. Pretty pathetic workmans ship!!! Pisses me off!!! Can you devulge the previous dealer so I can avoid it in the future?

the dealer would contact the other dealer that did the work incorrectly and explain to them whats happening and that dealer should authorize repairs to fix damages/missing parts from there mistakes.gm is not responsible for the dealers mistakes its on the dealer that performed the work incorrectly.gm is there to warranty there mistakes not others.on a side note this is what would happen with ford they would see the repairs and reject the claim and it would be the dealer that eats it.

Sounds like the Tech is anal about making sure it is right. He could have just brushed it off. You need to make sure he gets a "Atta-Boy" with a letter or even more, like a nice tip! Sure saving you $$ and headaches.:cool:

Sounds like the Tech is anal about making sure it is right. He could have just brushed it off. You need to make sure he gets a "Atta-Boy" with a letter or even more, like a nice tip! Sure saving you $$ and headaches.:cool:

exactly......... you lucked out with that tech

Truck is being worked on now by Phil Wright Chevrolet in Russellville, AR. Previous poor work was done by Cogswell Motors in Morrilton, AR. Cogswell was the dealer that sold the truck to me. After the initial problem and slow fix on the problem, I have always had the truck serviced at Phil Wright.

By the way, the truck is finished. I can pick it up tomorrow morning. I will post how that goes tomorrow unless this costs me money. In that case I will post after I get bailed out.

Bob

the dealer would contact the other dealer that did the work incorrectly and explain to them whats happening and that dealer should authorize repairs to fix damages/missing parts from there mistakes.gm is not responsible for the dealers mistakes its on the dealer that performed the work incorrectly.gm is there to warranty there mistakes not others.on a side note this is what would happen with ford they would see the repairs and reject the claim and it would be the dealer that eats it.

It's not going to matter either way for the customer, but when your truck is under the factory warranty and the repair was done by the authorized General Motors dealer, General Motors will cover it under the warranty and go back after the other dealership that didn't handle it properly. I can't speak for Ford but that is how GM does it.:D

correct its not the cust fault it should be covered.thats basicly why the dealer your at recommends taking it back to the place where the warranty work was performed so that dealer can correct the problem and eat what gm kicks back.thats all i was trying to say:D.

correct its not the cust fault it should be covered.thats basicly why the dealer your at recommends taking it back to the place where the warranty work was performed so that dealer can correct the problem and eat what gm kicks back.thats all i was trying to say:D.



I myself, wouldn't even give the the first dealership the chance to put their hands back on my truck again.:eek:
Their mechanics are obviously incompetent!
Sounds like he got lucky with the second dealership. Their mechanic seems to be going over everything. :D

Well, I got the truck back. All my paperwork says is some bolts, nuts, and gaskets replaced under warranty. 6.1 hours labor. They did manage to sell me a new air filter that I had to pay for.

Truck runs good. Of course, I will have to tie 10,000 pounds of so behind it to see if the problem is fixed, but have pretty good confidence that it is fixed.

I might just have to buy my next truck from Phil Wright. I think they are a squared away dealership on service at least. Their diesel tech called me every day that it was in the shop with a progress update.

Bob

Well, I got the truck back. All my paperwork says is some bolts, nuts, and gaskets replaced under warranty. 6.1 hours labor. They did manage to sell me a new air filter that I had to pay for.

Truck runs good. Of course, I will have to tie 10,000 pounds of so behind it to see if the problem is fixed, but have pretty good confidence that it is fixed.

I might just have to buy my next truck from Phil Wright. I think they are a squared away dealership on service at least. Their diesel tech called me every day that it was in the shop with a progress update.

Bob

When you find a good dealer stick with them, support them with your $. That is how they stay in business. Do not reward a bad dealer with your money and eventually they will not be in business. That is how us as consumers vote.