:rant: OK guys, I dont know if this falls under the 911 forum or not, but I am having problems with my stealership. Last week (1-26) I took my truck in to have a smoke probablem checked out. They said ok no prob. Put it on the comp. and turns oput 1&7 are out of it. But! before I ever took it up there I called to make sure the injectors were under warrenty...which they were, I was told they're coverd no matter if 1 or all 8 go out. Now, they're singing a different song. I called Monday to see if my truck was done, which it wasnt. Anyways we got to talking about the injectors, and I asked him out of curiosity if they where coverd. Much to my suprise he said no...only if all 8 go out! Thats news to my ears...when did Chevy change their policy? Later on in the day, he called back to let me know that my bill would be $1,056:eek: , thats injectors alone, not counting the rearend! What do I do?!:mad: Do I go ahead and pay them, since its my word against theirs, or am I totally in the wrong? I mean I dont mind paying its just the fact that they told me 3 times all I would have is a $100 deductable and the injectors would be coverd...I dont really like being lied to, but thats just me too.... Sorry for the long post but I need some help and quick as I go pick up the ghost tomorow.
John

~2001 Chevy 3500 with D/A combo, Banks Six-gun w/ speed-loader, 4x4, LS, str8 piped:grd:

They are BS'n you. Take a copy of the extended injector warranty and be polite.

Special Policy Adjustment - Injectors - Replace # 04039 - (05/26/2004)

Special Policy Adjustment - Injector - Replace

2001-2002 Chevrolet Silverado
2001-2002 GMC Sierra
Equipped with 6.6L Duramax Diesel (RPO LB7 - VIN Code 1) Engine

Condition

Some customers of 2001-02 model year Chevrolet Silverado and GMC Sierra vehicles, equipped with a 6.6L Duramax Diesel (RPO LB7 - VIN Code 1) engine, may experience vehicle service engine soon (SES) light illumination, low engine power, hard start, and/or fuel in crankcase, requiring injector replacement, as a result of high fuel return rates due to fuel injector body cracks or ball seat erosion.

Special Policy Adjustment

This special policy covers the condition described above for a period of 7 years or 200,000 miles (320,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.

Important This special policy only covers the above noted failure modes, which are identified by high fuel return flow.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 25, 2004, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 25, 2004 must be submitted to the Service Contract provider.

Vehicles Involved







Involved are certain 2001-02 model year Chevrolet Silverado and GMC Sierra vehicles equipped with a 6.6L Duramax Diesel (RPO LB7 - VIN Code 1) engine and built within the VIN breakpoints shown.







Parts Information

Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMSPO).

Customer Notification

Customers will be notified of the special policy on their vehicles by General Motors (see copy of typical customer letter shown in this bulletin -- actual divisional letter may vary slightly).

Service Procedure

Refer to the latest version of Technical Service Bulletin 04-06-04-007 to perform diagnostics and fuel injector replacement for high fuel return rates.

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Claim Information







For vehicles repaired under the terms of this special policy, submit a claim with the information shown.

Customer Reimbursement -- For US

All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.












A General Motors Special Policy Customer Reimbursement Procedure form is shown.

Important Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.

Customer Reimbursement -- Canada

Customer requests for reimbursement for previous repairs to correct high fuel return rate by replacing fuel injectors are to be submitted prior to or by May 30, 2005. Repairs must have occurred within the 7 years of the date the vehicle was originally placed in service, or 320,000 km, whichever occurs first.

When a customer requests reimbursement, they must provide the following:

^ Proof of ownership at time of repair.

^ Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductible), a description of the repair, and the person or entity performing the repair.


If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.

GENERAL MOTORS PRODUCT PROGRAM CUSTOMER REIMBURSEMENT PROCEDURE

If you have paid to have this special policy condition corrected prior to this notification, you may be eligible to receive reimbursement.

Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.

Your claim will be acted upon within 60 days of receipt.

If your claim is:

^ Approved, you will receive a check from General Motors.

^ Denied, you will receive a letter from General Motors with the reason(s) for the denial, or

^ Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.


Please follow the instructions on the claim Form to file for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the Customer Assistance Center between the hours of 8:00 AM and 11:00 PM, EST, Monday through Friday. They can be reached at the number listed on your customer letter.

http://www.dieselplace.com/forum/showthread.php?t=18032

Here's the current TSB for printing.

Should be a No-brainer

OK so everything you have given me is all I need then right? Just print it of and take it to them? Why are they doing this to me? My truck falls under all of what is stated in there...He tried to tell me that Chevy wasnt allowing him to do the warrenty work as they had changed the policy...they would only cover them if all 8 went out...Another thing brought to mind is, have nay of you guys the had their injectors replaced (1,2-7) had any problems with the remaining stock ones? I was talking to an engineer, who also has a d/a combo and he thought it would be better to replace all of them, as the remainings would go down in short order..kinda like doing the top end but leaving the bottom end alone...its not very long until you need to put in main bearings, but thats just my thinking.
John

~2001 Chevy 3500, with D/A combo, Banks six-gun w/speed-loader, 4x4, LS, str8 piped

Yes that is all you need,what can they ask?

They are doing this either because they are miss informed OR they think you are.Thankfully for the DieselPlace you are set!

Like Hoot said they are full of it.

Call the 1-800 Gm number in the back of your owners manual IF they give you any doo-do. They will call the dealership and get them on the fast track,won't hurt to tell them your making another purchase in the next 6 months!

Make sure in writting the dealer complied with the TSB

They have a problem with the check ball seat and they know it. It's not happened to an isolated few, but a whole bunch. Heck as long as they are paying the bill let'm fix it how they want.
I dont know where you are, but you might just remind them on the third injector repair GM might be buying your truck back.
And with all the dealings I have with GM Allison I know they do not like to hear that.

They have a problem with the check ball seat and they know it. It's not happened to an isolated few, but a whole bunch. Heck as long as they are paying the bill let'm fix it how they want.
I dont know where you are, but you might just remind them on the third injector repair GM might be buying your truck back.
And with all the dealings I have with GM Allison I know they do not like to hear that.


How do you see a "buy back" on a 01?

"Important This special policy only covers the above noted failure modes, which are identified by high fuel return flow."
</QUOTE>
This is the key statement. If the tech performed the return flow test and found high return then he should have replaced all 8. If he didn't do this test and replace the injectors for other reasons then they didn't fail under the right conditions for the warranty to apply.

never seen all 8 go. wounder if it would run.....the return to the tank would be one big injector....they are bsing you. My dealer said they could only look at the rough idle and balance rates if the SES light where on....these people are nuts...

How do you see a "buy back" on a 01?
Policy, no matter what year it is. They still have to make warrantable repairs within a "reasonable" amount of time and times.

How do you see a "buy back" on a 01?
Warrantable repairs, no matter how old the truck is, still have to be compleated in a "reasonable" amount of time and times.

WhiteGhost how many miles are on your truck? Are you over the normal 100k warranty?
And if you are, the special policy on the injectors is only for service engine soon (SES) light illumination, low engine power, hard start, and/or fuel in crankcase, requiring injector replacement, as a result of high fuel return rates due to fuel injector body cracks or ball seat erosion.

Guys my truck sits at 108,000 miles right now, and the SES light lite up on me about a month ago, took it in to have it checked, they said it was just a fuel filter, but it smoked and had considerable less power then when I bought it. My truck would crank 5 or 6 times before it would start and then have a rough idle for a minute or two and smoke white, even after warmed up.
John

~2001 Chevy 3500, D/A, Banks six-gun w/ speed-loader, 4x4, LS, str8 piped.

I guess you would need to find out if they did a fuel rate return test. If they did, you need to find out how many ml it returned for the whole bank, or even just one injector.

Regardless of what "test" the Dealer decided to perform to arrive at the conclusion that the injectors were faulty, if they are covered by warranty-factory, extended, special, or otherwise-they are covered by warranty-period.
Wording such as what appears in that TSB is meant to protect the Manufacturer from false claims arising from dealership fraud, not consumer fraud.

If this were not true, then any dealer could simply state that-although the failed item is under warranty by the maker/supplier & we are by both law & contract obligated to abide-we applied "another type of test" to achieve the results & are therefor no longer obligated to anyone.
Then ANY warranty could be voided at any time for whatever reason (at the dealers discretion??)
How ridiculous, subjective & discriminitory does that sound?

As long as you do not have any additional items installed which are proven to have caused/contributed to the failure, or that fail to meet or exceed factory specs - ALL warranties stand.

That is true with the 3/36 bumper to bumper, 5/100 Duramax or any extended warranty but this policy only covers the injectors with the common high return flow failure.