took the truck in for a list before it was out if the 3/36
the only thing replaced was the recall and encoder sensor and speaker. got NPF on everything else. belt tensioner still squeeks (normal) rough idle (normal) batteries ok. (normal). The advisor said (you must be new to diesels.) I smiled. He than said the tech has a dmax and all this is normal.

got truck driver door ppannel broken, tensioner squeking like no other, rough idle.

called gm assistance let a message. called the service manager he was ok. I tink because he know my boss. We buy alot of parts from this dealer. the manager was going to get me a new door pannel. When I asked about the tensioner and rough idle, he said well we dont see many duramaxes and i will look at it again for you. i than told his here is my SSN and look up my training on the Gm page. I am not stupid to the truck and know my issues where not looked at. and dont like it much when the advisor says( first diesel) I have seen more dmaxes then he can count.

I am sorry we all have to go through hell to keep our hard earned trucks happy.....

I'm sure you know the drill,

It's all about the money...

It just sucks worse when you know why they're treating you that way.

Sounds like you need to get a job there just long enough to fix your truck, take the heads off of another and then quit.

to funny

Most service reps don,t know there a** from there elbow! I had my 05 in for the 5th time saturday for a reflash. I asked my rep about the recall on the steering shaft bolt, He had no clue said he never heard of it, Well after i made him check he found it! Its pretty scary when I know more than my service rep because of DP!

Buddy, I feel your pain! after taking my wifes truck in for the third time to have the back window fixed, the dmax that had taken up residence in the same bay for 2 weeks had finally left. When I asked the advisor about it he said "it turned out to be injectors, but we had to be sure"....... 2 weeks!!!!!!! gotta be kidding me!!!!
Seriously, I have no idea how to change'em but givem to me and I'll figure it out myself!!
hope you get some satisfaction!!!
dan

Saturn service manager " How may I help you today"
Me "The engine rev's when the tranni shifts from 2nd to 3rd gear"
SSM "OK we'll look at it"
1 Hour later
SSM "Yes the engine rev's when the tranni shifts from 2nd to 3rd. At this time there is no fix."
ME "did you check for a TSB about this exact condition"
SSM "I'll ask the tech"
15 Min later
SSM "He checked and there are none"
ME as I hand him a slip of paper "Did you check for this one?"
15 Min Later
SSM "Your rental should be here in a couple of min's"

Patrick...life on the other side.......YUK!

I find most people (though not all) in Dealerships that deal with customers to be extremely arrogant & condescending. These are, in my experience, the people who think they know it all, but actually know the least (technically that is), ie-Service Advisors.

Here's my take on those with "Service" titles, yet very little actual service experience (in most cases);

Service Advisor - Dealerships seem more interested in sales abilities here than any type of technical knowledge. So that is really all most service advisors are-salesmen

Service Manager - Nowadays, this position in dealerships is much less "shop foreman\guru" type, & more "administrative" in nature (although there are exceptions). Many Service Advisors are promoted to this position.

There are exceptions to both of the above, but those have generally been my observations.
At the end of the day, if you really want to know the issues with your vehicle (technically speaking), you should seek the technician who worked on it (in any shop, Dealer or Indy). If a brief chat is all you want, then any good shop should oblige. Seeking long winded "lessons" however, should be avoided. Technicians are not there to educate.

I think it is pretty standard in the automotive industry to assume all customers know nothing. With that assumption, it is easy to screw people out of a lot of $$$. The simple ones are things like charging $70 to change spin on Allison filter when already charging for transmission service. Most people leave the $45 on the table.