My Dad has a 2002 Duramax Crew cab that was purchased in 9 of 01. He just returned from a trip and the rear axle started making noise. His mileage is 37,700. He disassembled rear axle and found a bad carrier bearing. One roller failed on one bearing. Chewed up the race, and the race spun in the housing. Do you think he has a chance of GM making a policy adjustment on this failure? Any special recommendations on making a policy request? I used to be a service manager for a new holland tractor dealership and we used to get policy repairs on a one on one basis. What do you think? The housing could be repaired but with this low of miles it seems a new housing would be a much better fix. Thanks.:(

Also, my brother was the chevy salesman that sold dad his truck and my brother told dad that the engine and transmission both had a 100,000 warranty. I think he was mistaken and vin check should confirm this, but can you clarify? Thanks, I love my brother but we all know how salesman can be.:confused:

If he is on good terms with the SELLING dealer, he has a pretty good chance. If he has only taken it to that dealer for piddly warranty work, they will probably tell him to pack sand, but if he has actually spent money with them, and given them good surveys, he has a chance. What is his VIN?

He better put it back togather first. Like Max said, better the money he spent, the better his chances, GM can help up to 60k

Thanks guys for your replies. Dad went ahead and fixed his truck. GM rep wanted him to bring in in to dealership to have them examine it, but rear end was already apart. One bad carrier bearing. Bearing spun slightly on carrier. Put carrier in lathe and knurled bearing surface, replace all the bearings and back together, done right. 37000 miles. Seems like Dodge is having a lot of issues with these rear axles. Quality control?