Can't access the Suncoast cite. I've heard that they now have a new warranty policy for their Allisons--can anyone shed some light. Still undecided on the Suncoast or ATS.... Thank you.

Can't access the Suncoast cite. I've heard that they now have a new warranty policy for their Allisons--can anyone shed some light. Still undecided on the Suncoast or ATS.... Thank you.
IIRC, They started out with a "This trans will take anything you can throw at it" warranty.

Last I saw it had been modified to, warranty is null and void if used for drag racing or sled pulling.

Well that went downhill then...

Think you should call Joe to get the info. I will call him in the morning and have him post something here.

Mike, you beat me too it. I am looking at the warranty disclosure now, but would rather hear it directly from Joe. Your in bed still when we are up working over here so blah!

LMAO!

Eric

Always remember that I will live 3 hours longer than you.):h

I believe last I talked to Joe, the warranty is unlimited HP, BUT if used in competition, there would be no labor R&R coverage. Pretty straight forward I think...

That only applies to a Suncoast Assembled Level IV or V

If you get a kit I do not know what warranty they provide.....

Anyone know for sure. ????

T:cool: NY

In kit form, only the converter is covered. In assembled form, warranty is null and void when used in competition use. This puzzles me somewhat as why else would you buy a mega trans if your werent gonna abuse it?

Under normal use, there is a 24month, unlimited mile warranty. First 12 months everything is covered. Second 12, only the trans repair is covered, you pull it and send it.

So to understand this...........competition is Sled Pulling, Running at the Track, etc.......If I am screwing off on the street and do a High Boost launch at a stop light racing a vette or another car..........am I competing or am I having fun........:eek:

Doesn't seem like it should matter, but I don't really understand the difference.

Oh well..............

How are they gonna know what you were doing with the truck?:confused:

How are they going to know? I would think that any trans builder would be able to see 'how' the trans was used once opened. There again....I may be wrong.

Rephrase my first post, how they gonna prove what you were doing.

It's all up to the discretion of Suncoast. I've had excellent results and support from Joe.

In short, don't ever post a video of your truck at the drags, sled pull, or street races, and hope no one else takes a picture/video as well. Otherwise......:(

This is starting to sound a lot like the "big brother" or "GM" is watching you thing ...

Guy

Not only did I see you at the drags, I rode along, and along, and, well you know.):h Your warranty is still in effect.:D Who said that?:eek: :D

In short, don't ever post a video of your truck at the drags, sled pull, or street races, and hope no one else takes a picture/video as well. Otherwise......:(

Guess I am screwed..... ;)

I dont think Joe will let you down when it comes push to shove....

I think that SC would live up to its name when it comes to transmission issues. Just from some others personal experience.

Well if I bought a trans. from one of the big tranny companies, and they sold it to me after they told me it would hold the HP/TQ I was going to run, only to have it grenade, then not cover it, I doubt I would be putting another one of their trannys in my truck or any future trucks. I also would probably tell other people to go somewhere else for the tranny needs as well. So instead of fixing the problem the first time for the consumer, and keeping a customer, they would end up losing a lot more business.

Nothing is bullet proof and has it's limitations. Comes to a point of how much can one afford to pay for a transmission with a no holds barred warranty.

I can't see a transmission builder selling an Unlimited HP kit for less than $1500 (minus the convertor) and supply parts and labor for an extended period.

I fried my Allison not once but twice. Joe Webb graciously gave me rebuild parts very reasonable (my fault) and the second time he supplied the parts free, me, freight labor and fluid each time.

He also gave me not one but two converters under warranty, the first one may have been OUR fault on the install, second one was a Boost valve issue. Never gave me beef!

I shipped my tranny to Florida and back on my dime for a Stage V upgrade and refresh.

All in all I don't believe Joe made all that from me, zero if you add in the all hours tech support he supplied.

When I did my Allison there was a two year unlimited HP warranty and I'm in my second year. I wouldn't expect Suncoast to pay to remove and ship my Allison to him.

I would just hope to get some clutch packs or converter IF I were to burn them up, I'll pay the freight, or I would remove and ship to Florida.

Joe Webb and Suncoast Transmissions is a very stand up guy, call and talk to him before forming an opinion, you'll be glad you did.

I dont think Joe will let you down when it comes push to shove....

I agree, Joe has been excellent to deal with. I know he supports his products very well and stands behind them. :ro)

This is what I really like about the net. It provides a platform for so many mis-informed to spread so much mis-information. And some don't even have a dog in the fight. Now here is the real scoop from smoop.

Effective 01/01/05

"WHAT IS NOT COVERED UNDER THIS WARRANTY

This warranty shall not apply to any product that has been improperly installed, damaged as a result of accident or neglect, improperly repaired or altered by the owner or his agent/tech, or abused resulting in broken, fractured, or sheared shafts and/or gears. This warranty shall not apply to any products damaged due to low fluid conditions. "

" The Sun Coast Allison Assembly carries a 2 year warranty that will handle any power your Duramax can achieve. This warranty has no mileage or use limitations, from daily driving, heavy towing, competitive pulling or racing you are covered. "

I hope this answers all the questions.
Smoop

I hope my post wasn't mis-understood, I wasn't talking about Suncoast. I was speaking generally of any tranny company.

Smoop, is that warranty for SC III(Suncoast dealer installed) kits as well, or is that just for the complete units?

warranty to best of my knowledge is for complete units only. Thats part of the advantage per say of the installed unit. It would be hard for them to honor a warranty on something they did not install. Other then the converter at least. A good installer will back up his work and unless his work failed the trans should live up to its claims. That is one thing to ask your installer before the work is done. Another thing to think about is that we try and pound it in your head that you want to overbuilld the trans. If you buy a LII and smoke it, then you under built. Thus the reality is the upgrade again would be your responsibility. I have had to repair one trans so far that I built and I ate it. It sucks to do that, but its cheaper in the long run then trying to recover from getting a bad name.

I would probably tear mine up pulling my gooseneck around with those two big MX 285's on it. I was not drag racing I swear! HAHAHAHAHA

quote:"It sucks to do that, but its cheaper in the long run then trying to recover from getting a bad name."That is what I was talking about in my first post Eric, and that is why you are highly thought of on this board. If you didn't fix that guys tranny, and he came on here telling unknowing potential customers you didn't stand behind your work, it would have ended up costing you a lot of business. That would be a big reason why I would drive all the way from So. IN to come to your shop.

This is what I really like about the net. It provides a platform for so many mis-informed to spread so much mis-information. And some don't even have a dog in the fight. Now here is the real scoop from smoop.

Effective 01/01/05

"WHAT IS NOT COVERED UNDER THIS WARRANTY

This warranty shall not apply to any product that has been improperly installed, damaged as a result of accident or neglect, improperly repaired or altered by the owner or his agent/tech, or abused resulting in broken, fractured, or sheared shafts and/or gears. This warranty shall not apply to any products damaged due to low fluid conditions. "

" The Sun Coast Allison Assembly carries a 2 year warranty that will handle any power your Duramax can achieve. This warranty has no mileage or use limitations, from daily driving, heavy towing, competitive pulling or racing you are covered. "

I hope this answers all the questions.
Smoop
Sounds like a pretty good warranty to me.
Thanks Joe for clearing that up!

I'll be interested to see how my Suncoast L5 has held up after a year of abuse. I'm pretty rough on it, though not as rough I think as some. I would only expect the warranty to apply to preassembled transmissions. It should also cover parts from defects, but not damage resulting from installer error. This one may be hard to determine though.

With that being said, I can tell you that Joe and Suncoast are a top notch company. They will honor their warranty when they should, and they'll go above and beyond when needed. When I purchased my trans a year ago I had it R&R at a shop 200 miles away. Drove it for about 100 miles back and it overheated and I was stuck half way between home and the shop. Luckily I had cell coverage so I called Joe and he advised that I have it towed back to the shop... Had to have a ride drive 100 miles to pick me up and called the tow truck to drive 100 miles to pickup the truck. Took an additional three hours of my time and was a major inconveniece. This all happened on a Monday and it was about 4:00 PM my time, 6:00 PM Joe's time. Joe was actually still able to get another complete trans shipped that night. The shop received it Thursday. Joe paid for the entire R&R again, plus the tow bill. He also paid for a complete fluid flush after 3,000. Bottomline is it was a major inconvenience but Joe went above and beyond to take care of the problem as best as possible.

SP I am glad you posted that info. It will help in my decision on a tranny as well.

I hope for the better! The original trans overheated at 100 miles under the "sh*t happens" rule (something was missed/overlooked during final assembly of the trans - could and does happen to any/every company)... It was inconvenient that it happened but what was done to correct the issue more than satisfied me and made me feel even better about my decision to buy from Suncoast.

I would probably tear mine up pulling my gooseneck around with those two big MX 285's on it. I was not drag racing I swear! HAHAHAHAHA
An mx285 has to weigh at least as much as an 8000 series, around #18000.. So you have a gooseneck you haul 36000 pounds around on? :ro)

I had a suncoast tranny, it came, it failed, it sucked. Glad it wasn't in the Black Hills when it failed. Now I have a bow tie. It came,saw, conquered. In my opinion, which the fore mentioned will not care, Allison has the most extensive trial and error crew in the world. Somebody has something else better. My Butt!
Allison states something needs to be addressed. I'll listen. Joe needs to stick with Ford trannies. Better stick to spear fishing Joe. My 2 cents! (Rookie)

Whoa! Where did that come from??

DuraMaxD, I put alot of faith in Suncoast. They failed me. If they (Allison) can put tranny's in Hielo's, Hum V's etc. I think that they know what thier doing. I'm new here. But I don't want folks looking for answers here to be misled. These quick fix folks are floating around just to make a buck. My caution can be disregarded. That's free choice. I didn't have the same luck as Sp33 when my Suncoast took a dump outside of Nashville.

shadow, what did you have from Suncoast? What were your problems? What attempts were made to correct? You mention your problems are over becuase you have a bowtie?!?

Suncoast is a reputable dealer/company and I have no problem if you dont care for them, but please expand on your views if you want them to be seriously looked at.

Makin, I read your earlier post about the SUNCOAST owner. I met him and the guys in the shop. Great folks.
Just won't do business their again.

):h It takes all types!

I'm not saying that a Suncoast built Allison is the end all be all by any means. There's ALWAYS room for improvement.

I'm a little lost in what exactly you are trying to say so I'm not even going to attempt to try to figure it out. Allison certainly built a strong transmission, but they didn't design it for the things some of us do them. I have no idea what you did to make it fail and with a bold statement like that a little more information regarding the circumstances certainly would give it a whole lot more value.

For what some of us do with our trucks, there is a better Allison than the one that comes with our trucks. The Allison crew you refer to didn't design our Allison's for what some of us do to these things. So if you think the Allison that came with your truck is the best you're going to get, good for you - I don't.

After reading your post several more times in an attempt to make sense of it, I think it reads you had a Suncoast built transmission, but not a Suncoast built ALLISON transmission.

I'm not new here, or to this truck and transmission, or to the Suncoast company. I assure you that I'm not misleading anyone and that I didn't buy a Suncoast built Allison as a quick fix. Certainly not for $5,000. I'm also not getting a thing from Joe to state my opinions of his product or company.

Sorry, just felt the need to keep this thread on track since it was misled a bit.

S P 33, I don't go 200mph. I don't climb hills laiden with bolders and I don't do swamp lands slinging mud. I just wanted to go from point A to Z. Highway. That's it. They (Suncoast) failed me. I won't stick my finger in a fire twice.
I have a product now that I'm satisfied with. It's just my 2 cents. "Experience is the Best Teacher"

Wish you'd share more about your "failed" experience. There's always someone that isn't happy... It's part of business. I'm sure the product you are satisfied with also has people that aren't satisfied. Anyway, glad you're happy with what you have now. I am too.

Smoop will be by to give us the scoop! :D


What was the reason you needed a built transmission for your Kodiak in the mean while? Common courtesy would be to explain in detail so others wont attack assuming your Trolling,my fellow member

Mack, showing that you are from Conn. sir, and I, being from old school south, will show "common courtesy" at all times. Especially when your one of the head honcho's around this site!):h I have recieved a couple of IM's on this thread and expressed that it was just my personal opinion. Nothing more. It was a failure on another vehicle, another transmission. Not the Kodiak.

Good to hear Smoop is going to fill in the blanks and offer up the other side of the story... Should be good.

Shadow........ I'll agree with Sp33d. I think you had a built 700 or variant of some kind. The Allison is totally different from the sprag set-up in other transmissions. I think you might want to find a truck pull or just 'someone' that has a 450HP+ Duramax/Suncoast setup.
............. The customer is always right but not always correct. What is your exactly is your grievence? And, why dig on his Allison tranny's?

Burner, it wasn't an Allison that failed. Roger and the guys in the back, nice fella's. There will be pros and cons about any vender on this forum. I bought one of Joe's tranny's and it failed. On another truck mind you. I called about it, and was told by some young feller on the phone that's too bad, how would you take that? I have a Chevy now. Allison tranny. "Other Truck, E4OD tranny" I thought that some of these guys would pick up on "the other truck" but I guess I was wrong. Sorry.
I do know if Joe would have been at the shop the day I called it would have been a different story. On a positive note, if your in the area of Fort Walton, go by and see Joe's shop. You would be impressed.

Thanks for the clarification shadow on the situation. It makes things a lot easier and more valuable when something more than "bad product, don't buy it" is posted, which is the way I read your original post.

shadow

So far you have told us nothing except you think Suncoast sucks. Every bit of imformation we have here had to be pulled from you like teeth. You came here for a reason and give no information. You give us a bit at a time as we ask. TROLL Everyone deserves to have their side told and I am not taking sides. Tell us the story or get the hell out of here.-:t

AMEN to that.

Ok, now that makes sence. So ya had a Ferd trans behind a ... Diesel.. V-10 or a half morf 150 and one of those spinny things on the engine. Let me guess.... the trans was "your" rebuild and it had over 50k in mileage? Heck, I'd go as far to say that ya got it really hot once or twiceCensored . It might have been in a 4x4 that ate a lot of mud..... there again... I'm just guessing. I wonder if the valve got stuck? I wonder if you had one of those 'big' bumpers or a winch blocking the air? I have yet to meet anyone with that type of set-up that has over 100k... hot-rodding.

check your PM's........;)

Burner------------------>:D

Pros and Cons fella's.
Sp33d, I had a bad experience and if Joe would have been there the time I called, on the side of I- 40, with two, hundred k horses in the back and it being 90' outside, and told "that's too bad" on the phone, I hope you can see were I could be a bit biased. But that's history now. The Medium Duty is great and doing the job. Didn't mean to stir up a hornet's nest or did I?
MikeL, thank you for your comment, but you being from California sir, I wouldn't expect anything less!
Burner it was great talking to you on the phone hope ya get one in the morn'in.

Shadow,

You seem to be living up to your name "shadow". lease step into the light and elaborate. I would be very interested to hear details, public or private.( pm with a name would be helpful)
If you had an unpleasant experience with one of our products I am very doubtful that one of my employees used the words "that's too bad" . If by chance you are correct I certainly would like to know more about it so I would at least have an option to take appropriate action.

Thanks,
Smoop

shadow

So far you have told us nothing except you think Suncoast sucks. Every bit of imformation we have here had to be pulled from you like teeth. You came here for a reason and give no information. You give us a bit at a time as we ask. TROLL Everyone deserves to have their side told and I am not taking sides. Tell us the story or get the hell out of here.-:t
:ro) :ro) :ro) :ro) :ro)

AMEN to that one. I feel that Shadow is not comparing Apples to Apples but rather Apples to tires. Yes both are round and that is about it. If I had a negative experience then I would feel upset, but I would ALSO explain the whole story/situation so that everyone is on the same page.

As smoop stated, step in the light and elaborate your story. Grow a set of brass ones and step up to the plate. Elaborate or shut the hell up!!!!!

Ben :ro)

shadow

How many more posts is it going to take you to tell the story? You have Joe Webbs attention as well as ours. Joe invited you to tell the story in public; do it. As far as me being from Ca; at least everyone here gets all the information from me when I post something and can decide wether to agree with me or not. And you Mr. Ten. man?

mike

Mike L it seems shadow doesnt want to share his side. We all just need to guess! Oh well.

Ben

shadow is a seagull. Flys in, sh!ts all over the place and then flys out. If you haven't figured it out by now, shadow is just stirring the pot. Doubt he owned a Suncoast product, much less even talked to one of the folks there. In my opinion he is just having fun with you folks. And this southern gentleman to polite to say anything in public really is a good one.

Jim

Told ya :D

Seagull....Ahahahahahha!

The past is the past. If you fellas would have read the earlier posts in this thread, which I don't think you did, a complaint was made. I responded. I've met the guys at Suncoast. Have you? I pushed Suncoast on another site, when, I HAD THE OTHER TRUCK! Don't take things so serious. Nothing mechanical was mentioned here. I do realized that I may have pushed the issue abit only because of being pushed. I apologized to Smoop. And to you fella's, Suncoast has tested it's tranny's vigerously. Joe's crew is very dedicated to what they are doing. I was poking fun at Smoop's spear fishing but it wasn't taken that way. He's very good at it. As earlier posted, if you call Suncoast warranty issues will be addressed, but talk to Boss. This was fun. Sea-gull, Ahahahahha!

Shadow

You sir are a D--k head.( thats as southern comfort as I can get right now). Seems you had another snort of (southern comfort) and changed your mind. You sir( my dog deserves this title more than you) don't count in my book. Please take your 2 expensive horses( the ones you refered to:rolleyes: ) and the one you rode in on):h ,and just go away. You do not deserve to drive a GM.

mike

I guess I'm lost now... Your first post in this thread did nothing but tear apart Suncoast and it's product though had NO specific information about your experience with either. We had to DIG to get the information so that we could make a good decision about your experience, and whether we wanted to trust it or take it with a grain of salt.

I don't get nearly as hostile as some but it's amusing to me to watch your posts go from tearing Suncoast down to being their best friend... I just question your motive. I don't think any of us would have questioned your motive had you been upfront about your experiences in your first post rather than just posting a "they make a bad product, period" post.

I only wanted to make sure that ALL the information was here so that those who read your initial post claiming Suncoast's product was bad could get the full story to make an educated decision about your opinion of the company.

As a matter of fact, I did read ALL the earlier posts. And I still think that you are a dumbf***.

):h ):h As a matter of fact, I did read ALL the earlier posts. And I still think that you are a dumbf***.:ro)

I think that Shadow had a bad lunch. Have you ever heard about a really nice place to eat, go there, get great service..... just to get food poison the next day? -:t Has anyone just awoke on the wrong side of the bed or just had a thorn in there side for a long time?
From the posts it looks like he really likes the fellas at SunCoast (http://www.suncoastconverters.com) but was very upset about his built trans taking a dive. I think that all of us vent from time to time....:o Maybe Shadow or Smoop will straighten things out and let all of us in on the scoop. Perhaps, then and only then can we discern the circumstances to form a real opinion.

Smoop.... keep do'n what you're do'n. :D

Shadow.....hold the reins and wash that duck off the house. ):h



Burner-----------------> :D

Show me one company that has not had a problem with any of their products.
I am not saying that Suncoast Converters is a bad company because of the a claim.
A company will be profitable if they have a product that is competitive, but also has a good service department that responds quickly and agreeably with any concerns. And from the percentage of costumers on this site alone I would say they are on the way there.
I plan on doing business with them myself in the future. But your response to their product is the only one I have read that is negitive and without clout. Give details as asked before. Or are you still here?

Now now boys lets not get to Ugly,easy does it

Shadow and I have resolved this issue and it appears that there is some mis-understanding all the way around. I respect shadow and his concerns. I think what he was trying to say was probaly presented and taken the wrong way. Now lets get on with making some black smoke
Smoop

"Have you ever heard about a really nice place to eat, go there, get great service..... just to get food poison the next day? " I think Nick has :eek:

Shadow and I have resolved this issue and it appears that there is some mis-understanding all the way around. I respect shadow and his concerns. I think what he was trying to say was probaly presented and taken the wrong way. Now lets get on with making some black smoke
SmoopThats good enough for me. Our comments from this point are worthless as Joe has gotten to the bottom of it. Lets move on:ro)

One key fact omitted by Shadow near as I can tell.

Which Allison upgrade level did you have?

I mean come on man, I installed a "V" had a valve body issue, and Joe took care ofsending another V promptly. Key is, it was a transmission upgraded, and buttoned by Suncoast so there's no chance that there was an end user (myself) error or a failed component outside the scope of the upgrade that could haunt me...

It wasn't even an Allison... That's what we finally got out of him 100 posts later. Like Eric said, we've got enough out of him and Joe to make a good decision about the opinion.

All I have to say was it wasn't SUNCOAST issue I'd think, its a FORD P.O.S transmission issue... The E40D and 4R100 are horrible transmissions... It is kind of hard for me to even believe this SHADOW guy..

It's what we hardcore OFF-ROAD guys call.. "POLISHING A TURD!!!!" Why try to make a 1/2-ton axle handle a Big Block motor and 40" Tires on a 45* HillClimb???

TURD POLISH!!!

BIG

TURD POLISH!!! Ahahahahahahah!

Never heard it put that way. BigWill it was an E4OD. And your right, it was a POS. It is good to see that Smoop has a faithful following. That only comes from doing business honorably. I didn't want to mention Ford on here because it's not a Ford site. Or is it? I should have kept my posts up to date but livestock problems and Homeland Security stuff has kept me busy. Sorry about keeping you fella's hanging. If you noticed, the small amount of posts I have on here, I am new, and new to Chevrolet trucks. I should have paid closer attention. My first post was like walking into a den full of Grizzly's and asking what's for supper! I know that now and won't make that mistake again.
blnagel, I'll be in Cody the first week in July competing at the Stampede, come on down and explain it to me. Shouldn't make insults to folks you don't know. Some of you guys have posted stuff on this site that's really helpful. What I got from y'all here, mmmmmmmmmmm I deserved it. MikeL, keep your feet dry. Heard on the news y'all were really getting hammered out there. Sorry Sp, for getting the thread off track too.

SHADOW

Tuff Crowd shadow,thanks for filling in the blanks. Good luck with your GM and I hope we continue to help you out with your truck buying decision.

We all believe you made the right choice so we have that going right from the get go. :D

shadow

Welcome.:D

mike

shadow

Welcome.:D

mike

LOL

I'll second that, now that we have the initiation out of the way...

Ah... group hug.. I feel better now. Shadow, we are a fiesty bunch! LOL

Welcome!

Initiation?

Here we call it a beat in! Welcome to the gang

This is no frat party :D

It's been kinda quiet here lately and we jump at the slightest hint of controversy. Kinda gets the blood flowing( I meant pumping)):h

I feel these are my fellow brethren and if you mess with one then you mess with ALL of us.

As above members have stated Welcome

Ben

Everything got cleared up in the end, the middle was just a bit confusing. Welcome:)

Shadow if when you called and were told "too bad" why didnt you ask to speak to joe? If it was me and i was dealing with a 4-5k screw up i would want to talked to the big dog in the house. Especialy after hearing how much respect you now have for joe! shadow maybe your name should be Shadie or Flakie. :rolleyes: :confused:

Thanks guys,

It's good to see that Joe changed his stance on warranty for competition use. Who wants to spend big money on tranny upgrades and have no warranty if they want to dragrace and truckpull?