I just got my PPE in today and put it on my truck. I had to test out level 4 and play for a little bit. I got home and tried to put it on level 2 and it keep telling me that was installing. This went on for about 30 min and I called PPE he gave me a list of stuff to do. I tried starting my truck and nothing. I updated the tuner and plugged it into the truck and now my stock settings have been erased.

Has this happened to anyone else? I was told I have to take my truck back to the dealer and have the ECM re-flashed. Once this is done do you recommend trying to run the PPE on my truck again?

i have a ppe xcellerator and the only time when my truck didnt start was when i accidently only had my key turned over once not to aux so it never programmed right but then i just put it back to stock and it started up just fine. i run mine on level 3 all the time towing and not towing. and it has plenty of power.... i have never heard of a tuner erasing the stock memory. but i would also be nervous about bringing my truck to the dealer to get reflashed with them knowing that you now have a tuner in there and warranty issues. keep us updated on how things work out

I was told by PPE that the ECM is fried and that they won't be able to see that anything was on there. He also told me that I should just tell them that I was driving my truck came home and when back out to leave and the truck wouldn't start.

Yep, fryed. My buddies LMM did the same thing 2 days ago. Dealer warrentied him a new ECM. Buddy told them that he woke up and his truck wouldnt start. He also has no DPF.

this is probaly a stupid ? but i hear people talking about DPF all the time what is it?

Diesel Particulate Filter. A filter for your exhaust.

so if you get a turbo bak exhaust it will delete it?

along with your warranty

i spoke to my local dealer and the service guys there are cool i told them exactly what i wanted to do before i do it and they said they have no problem if i do a turbo back and delete the kitty as long as i keep the stock parts incase a problem would happen where they would need to put it back on to figure out what the problem is. not trying to hikack this thread here... but back to the ppe problem what are you gona do with your truck after you get the ecm reflashed?

Make sure when you try and reinstall after you get it fixed to pull all the fuses in the directions and shut everything off. Also I never had this happen but a friend with a ford was programming his truck and his cell phone rang. Truck wouldn't start so he had to do it all over again then it was fine.

After my buddy got a new ecm, he programed the PPE, and it worked fine. Something must have interupted it the first time.

I just got my PPE in today and put it on my truck. I had to test out level 4 and play for a little bit. I got home and tried to put it on level 2 and it keep telling me that was installing. This went on for about 30 min and I called PPE he gave me a list of stuff to do. I tried starting my truck and nothing. I updated the tuner and plugged it into the truck and now my stock settings have been erased.

Has this happened to anyone else? I was told I have to take my truck back to the dealer and have the ECM re-flashed. Once this is done do you recommend trying to run the PPE on my truck again?


Should of returned to stock before any updates were done to the programer. when you updated you erased your stock tune,when your ppe froze up you should of started over and then went to return truck to stock then you could of updated the programer and been fine , they do have hicups here and there and have to start over again.

I just sent mine back - 99% of the time it gave me a "bad ram" error and froze. If I kept messing around it would eventually work again. I almost could not return to stock before I sent it and they told me the same thing, to have the dealer reflash to get stock program back. I would think they could pull the stock program out for the customer since it was their fault it gets locked in there. JMHO.

Should of returned to stock before any updates were done to the programer. when you updated you erased your stock tune,when your ppe froze up you should of started over and then went to return truck to stock then you could of updated the programer and been fine , they do have hicups here and there and have to start over again.

Dido. This happened to use. My lovely wife opened the door as i was programing the truck and it froze. Truck wouldn't start. We were able to install the stock program after letting the truck sit for a 1/2 hour. I did reflash the truck at the local shop not dealer. When they reflash they had it hooked up to a very expensive battery charger to keep the volts up. They said they have seen this before because people dont have the battery up to charge.So all in all you do need the battery to be fully charged. I only change programs if the truck is warm(just shut off) or i put my charger on to make shure the battery is fully charged.

I tried putting the truck back to stock before and while I was on the phone with PPE. The last resort was to udate the PPE. Little did I know it would erase my stock settings. Oh well you have to learn one way or another. I'm sending the PPE back and they are going to send me a new one. Should I put it on? What are the chances that this will happen twice?

I tried putting the truck back to stock before and while I was on the phone with PPE. The last resort was to udate the PPE. Little did I know it would erase my stock settings. Oh well you have to learn one way or another. I'm sending the PPE back and they are going to send me a new one. Should I put it on? What are the chances that this will happen twice?


The same thing happened to me - I had to have the truck towed to the dealer for a reflash and I returned the PPE tuner for a reset. Once I got the tuner back it took me about a week to decide whether or not to try it again. I did and it works great (I did the install in the dealer's parking lot to avoid the towing charge in case I had the same issues) - I've only used level two but what a difference.

Peeps wonder why warranties are not what they should be anymore these days. Pay to play, if u toast a ecm because u were programming it, too bad buy a new one. thats why vehicles cost $50k these days, the cost is just passed onto us. same thing as an insurance scam. I take the risk, but im willing to pay if i mess my truck up tho not chuck it on the warranty.......

It god to have a spare ecm in th etruck just incase, they run around 150 used when you can find them,I would call dan and ask if you send your ecm in with the ppe programer if they would reflash it for you.They are great to work with.If you need any help just PM me and I'll give you my # to call and I'll help walk you through the programer or any other help you might need..

Henry

Peeps wonder why warranties are not what they should be anymore these days. Pay to play, if u toast a ecm because u were programming it, too bad buy a new one. thats why vehicles cost $50k these days, the cost is just passed onto us. same thing as an insurance scam. I take the risk, but im willing to pay if i mess my truck up tho not chuck it on the warranty.......

Thats great for you, but I think PPE or whoever should fix the problem if its due to their programmer.

I have heard that you can disconnect both batteries for 30 minutes or so and that helps. You may try giving that a shot before towing it to the dealer.....

It god to have a spare ecm in th etruck just incase, they run around 150 used when you can find them,I would call dan and ask if you send your ecm in with the ppe programer if they would reflash it for you.They are great to work with.If you need any help just PM me and I'll give you my # to call and I'll help walk you through the programer or any other help you might need..

Henry

Thats good advice.

Some guy was selling new ones for 250 on the efi live dot com forum or 350 with a a tune so that is also an option if you can't find one used.....

Thats great for you, but I think PPE or whoever should fix the problem if its due to their programmer.


sure but this wasnt ppe's fault, u cant update the programmer without first returning your truck to stock tune. most people have a communication error/interruption during their programming and fubar it up from that point forward....all the way to going inside and updating it online.

sure but this wasnt ppe's fault, u cant update the programmer without first returning your truck to stock tune. most people have a communication error/interruption during their programming and fubar it up from that point forward....all the way to going inside and updating it online.

no, it was a ppe's fault. may be hard to believe coming from me even though i dont have a degree in know-ie-allogy

Let me know how it goes...

Dan

You may have tried this but this issue has happened before and the cure is to remove the battery power from the ECM for 15-20 seconds. That gives the capacitors time to discharge and will allow the boot program to run. This will usually cure the issue.


Just something to try. It will work with any ECM.

I am about to call PPE about my code elinimator crappin' out, I was one there website checkin' out the tuners and then decided to check for threads on them, this was the first one. I'll just say, I may reconsider now, sounds like a real good time playin' with one of them......

dont let this thread be an example of ppe's quality. IMHO they have the best all around tuner out there. It's just when people dont follow directions or get a rare software glitch in a programmer when u see a thread like this. If your thinking about a tuner ppe should be on your mind.

Well, I agree that there are always things that can go wrong with any tuner (or anything else for that matter). But this is my first PPE unit and I had to send it back for being defective. I did not have any problem with the edge or the bully dog other than I did not like the transmission shifting. I agree PPE has a good program but being my only experience with them I have to question the quality (at least the hardware). And it appears others have had problems as well. I am sure they are working to improve and I will always allow one screwup.......

All programmers and EFI can have this issue. It is not isolated to any one programmer. Usually it will not lock the ECM totally and it can be recovered. This is the first PPE controller I've heard with this issue but I can see it happening with any programmer.

I'm not saying anything bad about PPE. All I wanted by starting this post was to find out if anyone else has had the same problem, what it took to fix it, and if they have had any issues since. Dan @ PPE has been very helpful and taken good care of me. I am going to try it again once I get my tuner back. I hear way too many success stories to let this one incident hold me back.

Hell my 1st HP Tuners cable was crap when I got it and had to send it back. Its Computers man. They arent gonna be perfect and they are gonna have problems. nothing you can do about it. I know alot of people with PPE and they have no trouble

Put PPE back on truck this morning, works great couldn't be happier. I hopefully this was just a one time thing!