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: Warranty question


altered
12-14-2004, 05:53 PM
Great site guys! I am looking at an '04 CC LB D/A and was wondering if anyone can tell me how extensive the 36 month 60,000 km warranty is? I'm not sure if it would be any different in Canada vs. the US. The salesman keeps saying bumper to bumper, but can't tell me if things such as wheel bearings or shocks are covered. Any info would be appreciated.

Ozzy
12-14-2004, 06:05 PM
If it's bumper to bumper it would cover the wheel bearing and shocks. Just make sure you get it in writing. How many miles are on the truck now?

dmaxalliTech
12-14-2004, 06:07 PM
bumper to bumper means just that. Everything... However, normal wear items are excluded. Brakes (after certain mileage, usually 12k) wipers, tires (except what the tire mgf will cover) alignments (till 12k) and that type of stuff. also maint is not covered.

dmaxalliTech
12-14-2004, 06:08 PM
Warranty Coverage at a Glance
The warranty coverages are summarized below.

New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)

Coverage is for the first 3 years or 36,000 miles, whichever comes first.
Sheet Metal

Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first.
Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.
6.6L DURAMAX™ Diesel Engine (If Equipped)

Coverage is for the first 3 years or 36,000 miles, whichever comes first. It then has a $100.00 deductible charge after the 3 years or 36,000 miles up to 5 years or 100,000 miles, whichever comes first.
Emission Control System Warranty
For light duty trucks see "How to Determine the Applicable Emissions Control System Warranty" under Emission Control Systems Warranty for more information.

Federal

Gasoline Engines
Defects and performance for cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously.
Catalytic converters and powertrain control modules are covered for the first 8 years or 80,000 miles, whichever comes first.
Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.
6.6L DURAMAX™ Diesel Engines are covered for the first 5 years or 100,000 miles, whichever comes first.
California

Gasoline Engines
Defects and performance for cars, light duty, and medium duty truck emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.
Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.
Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.
6.6L DURAMAX™ Diesel Engines are covered for the first 5 years, 100,000 miles, or 3,000 hours of operation, whichever comes first.
Noise Emissions

Coverage is for applicable vehicles weighing over 10,000 lbs. based on the GVWR only, for the entire life of the vehicle.

dmaxalliTech
12-14-2004, 06:09 PM
Things You Should Know About the New Vehicle Limited Warranty
Warranty Repairs -- Component Exchanges
In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.

All exchange components used meet GM standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: engine and transmission assemblies, instrument cluster assemblies, radios, compact disc players, tape players, batteries, and powertrain control modules.

Warranty Repairs -- Recycled Materials
Environmental Protection Agency (EPA) guidelines and GM support the capture, purification, and reuse of automotive air conditioning refrigerant gases and engine coolant. As a result, any repairs GM may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant.

Tire Service
Any authorized GMC or tire dealer for your brand of tires can assist you with tire service. If, after contacting one of these dealers, you need further assistance or you have questions, contact GMC Customer Assistance Center. The toll-free telephone numbers are listed under Owner Assistance .

6.6L DURAMAX® Diesel Engine Components
For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed next continue to be covered, subject to a $100.00 deductible, for 5 years or 100,000 miles, whichever comes first.

• Cylinder block and heads and all internal parts, intake and exhaust manifolds, timing gears, timing gear chain or belt and cover, flywheel, harmonic balancer, valve covers, oil pan, oil pump, water pump, fuel pump, engine mounts, seals, and gaskets
• Diesel Fuel Metering System: injection pump, nozzles, high pressure lines, and high pressure sealing devices
• Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay, and ECM
• Fuel injection control module, integral oil cooler, transmission adapter plate, left and right common fuel rails, fuel filter assembly, fuel temperature sensor, and function block

Important: Some of these components may also be covered by the Emission Warranty with no deductible. See the "Emission Warranty Parts List" under Emission Control Systems Warranty for details.


After-Manufacture "Rustproofing"
Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products.

Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty.

Paint, Trim, and Appearance Items
Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items.

Vehicle Operation and Care
Considering the investment you have made in your GMC, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.

If you have questions on how to keep your vehicle in good working condition, see your GMC dealer, the place many customers choose to have their maintenance work done. You can rely on your GMC dealer to use the proper parts and repair practices.

Maintenance and Warranty Service Records
Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

A "Maintenance Record" is provided in the maintenance schedule section of the owner manual for recording services performed.

The servicing dealer can provide a copy of any warranty repairs for your records.

Chemical Paint Spotting
Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface.

Although no defect in the factory applied paint causes this, GMC will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first.

Warranty Coverage -- Extensions
Time Extensions : The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.

Mileage Extension : Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery. For eligible vehicles, this mileage will be added to the mileage limits of the warranty ensuring that you will receive full benefit of the coverage. Mileage extension eligibility:

• Applies only to new vehicles held exclusively in new vehicle inventory.
• Does not apply to used vehicles, GM owned vehicles, dealer owned used vehicles, or dealer demonstrator vehicles.
• Does not apply to vehicles with more than 1,000 miles on the odometer even though the vehicle may not have been registered for license plates.

Touring Owner Service -- Foreign Countries
If you are touring in a foreign country and repairs are needed, take your vehicle to a GM dealer facility, preferably one which sells and services GMC vehicles. Once you return to the United States provide your dealer with a statement of circumstances, the original repair order, proof of ownership, and any paid receipt indicating the work performed and parts replaced for reimbursement consideration.

Important: Repairs made necessary by the use of improper or dirty fuels and lubricants are not covered under the warranty. See your owner manual for additional information on fuel requirements when operating in foreign countries.


Warranty Service -- Foreign Countries
This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.

Important: GM warranty coverages may be void on GM vehicles that have been imported/exported for resale.


Original Equipment Alterations
This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured or assembled by GM. Examples of the types of alterations that would not be covered include installation or use of any non-GM parts, accessories, and materials, or the cutting, welding, or disconnecting of the vehicle's original equipment parts and components.

Recreation Vehicle and Special Body or Equipment Alterations
Installations, or alterations to the original equipment vehicle, or chassis, as manufactured and assembled by GM, are not covered by this warranty. The special body company, assembler, or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts, components, systems, or assemblies installed by GM. Examples include, but are not limited to, special body installation, such as recreational vehicles, the installation of any non-GM part, cutting, welding, or the disconnecting of original equipment vehicle or chassis parts and components, extension of wheelbase, suspension, and driveline modifications, and axle additions.

Pre-Delivery Service
Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.

Any defects still present at the time the vehicle is delivered to you are covered by the warranty. If you find any defects, advise your dealer without delay. For further details concerning any repairs which the dealer may have made prior to you taking delivery of your vehicle, ask your dealer.

Production Changes
GM and GM dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.

Noise Emissions Warranty for Light Duty Trucks Over 10,000 LBS GVWR Only
GM warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser of this vehicle, as manufactured by GM, that this vehicle was designed, built, and equipped to conform at the time it left GM's control with all applicable United States EPA Noise Control Regulations.

This warranty covers this vehicle as designed, built, and equipped by GM, and is not limited to any particular part, component, or system of the vehicle manufactured by GM. Defects in design, assembly, or in any part, component, or vehicle system as manufactured by GM, which, at the time it left GM's control, caused noise emissions to exceed Federal Standards, are covered by this warranty for the life of the vehicle.

dmaxalliTech
12-14-2004, 06:10 PM
What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Damage Due to Bedliners
Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage and/or squeaks and rattles. Therefore, any damage caused by the bedliner is not covered under the terms of the warranty.

Damage Due to Accident, Misuse, or Alteration
Damage caused as the result of any of the following is not covered:

Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle
Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.
Alteration or modification to the vehicle including the body, chassis, or components after final assembly by GM.
Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

Important
This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled.


Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products
Damage caused by airborne fallout, chemicals, tree sap, etc., stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See "Chemical Paint Spotting" under Things You Should Know About the New Vehicle Limited Warranty for more details.

Damage Due to Insufficient or Improper Maintenance
Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

Maintenance
All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are at the owner's expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.

Items such as:

Filters
Brake Pads/Linings
Clutch Linings
Keyless Entry Batteries *
Audio System Cleaning
Coolants and Fluids
Wiper Inserts
Limited Slip Rear Axle Service
Tire Rotation
Wheel Alignment/Balance **
are covered only when replacement or repair is the result of a defect in material or workmanship.

* Consumable battery covered up to 12 months only.

** Maintenance items after 7,500 miles.

Extra Expenses
Economic loss or extra expense is not covered.

Examples include:

Loss of vehicle use
Inconvenience
Storage
Payment for loss of time or pay
Vehicle rental expense
Lodging, meals, or other travel costs
State or local taxes required on warranty repairs
Other Terms
This warranty gives you specific legal rights and you may also have other rights which vary from state to state

altered
12-14-2004, 06:15 PM
It has 16,000 km on it. But when I test drove it the front end seemed to wallow through long swells on the freeway(If that makes sense?) It's very clean and tight but definately has spent some quality time on a gravel road. I know the gravel roads are going to be hard on tires and shocks etc. Any major drivetrain concerns with the backroad?

dmaxalliTech
12-14-2004, 06:18 PM
altered, you need to get some decent shocks on there. Bilstiens are my choice but some have Rancho's too. That is the best money you can spend IMO for upgrading the RIDE of your truck. You'll be amazed the difference even on a brand new truck

altered
12-14-2004, 06:21 PM
Dmaxallitech, Thanks for the response! I will take that knowledge with me to the next round of negotiations and see if they agree.