Took my '03 into my dealer for service yesterday. A couple things before the warranty is up.

A/C TSB
Steering Rattle TSB
ALT light coming on dimly sometimes
Clearcoat peeling on the passenger door and big piece of trash inthe paint on the roof.
Lastly, the too bright High beam indicator TSB.

Well, after coercing my rep to get me a rental ( i do lots o' buidness, with these folks ). I get to work and get a call later yesterday afternoon. " Mr. Hostinsky, we fixed your concerns with the truck and have an appointment with the body shop on Tuesday". I'm thinking well, this worked out pretty well... :D almost too well, "BUT, we did encounter a problem trying to address your concern with the HB ind. light. It seems when we hooked the tech II to it, it communicated, then froze, now the dash is fried. No guages or lights work, you can come pick up your truck until we get the part." I promptly told him that I would not drive the truck without gauges of any kind, would he like to put in writing that if something were to happen to the motor due to lack of monitoring they would cover it, and pay for any speeding tickets??

He said to keep the rental and they would get it fixed as soon as the part comes in..

So, how the hell did they mess up a simple (in my mind) procedure?
Any thoughts? Other concerns stemming from this?

Thanks,
John

See bottom post for update

How about 3 phase 31Vac coming from the alternator (alternator trouble light), that is the alt. out put voltage before it is rectified and voltage regulated.

Just one of many possabilities.

good luck

Plugging the cluster back in with the key on did it to a buddy of mines truck.

David

Someone's not being forthright at the shop it seems. . .

Ditto what Dennis said...I'm betting someone disassmbled something they shouldn't have. Of coarse it could just be a bad cluster...or a bad wire...$hit happens...

Ox

So now I'm told the cluster is on National backorder. They want to have a local shop fix it. Is this a good idea? Should I wait for the new one?

Thanks in advance.
John

I'd wait...or have them buy one from JPcustoms. If they can pay to fix one local, they sould be able to buy one somewhere else.


Ox

Probably working on the cluster w/o disconnecting the batteries. Some teenager do quick work without thinking. I would NEVER accept any kind of repair on that device for sure, problems in the long run. Electronics don't break immediately but get predamaged very often!
Wait for a brandnew display and tell them to work properly on your truck.

Frank

Accurate Speedos stock them in Woburn ,MA.I was there last week and they had hundreds in stock. Dealers,Circuit City and other Electronic install places burn up quite a few according to them.

Need to be a dealer to get in there though.Sorry.

Accurate Speedos stock them in Woburn ,MA.I was there last week and they had hundreds in stock. Dealers,Circuit City and other Electronic install places burn up quite a few according to them.

I think the they also sell to the underworld

Make them get you an escalade cluster. . .

Make them get you an escalade cluster. . .

I wish they would... They are being very difficult to deal with on this issue. WE shall see tomorrow what the story is then.

Thanks,
John

In my 20+ years of repairs I have seen this type of incident occur many times, & it is most often due to a 'direct short to ground' at the instrument cluster. This results from a failure to follow proper repair procedures (ie-disconnecting supply voltage before disassembly)
If the "condition" occurred while the vehicle was in the dealers care, then it is their responsibility to effect repairs. The only responsibilty you should have is being certain that the repair meets with your satisfaction.
Hope it all goes well for you.

Well, bottom line is they broke your truck, and unless they are willing to give you another one until it is fixed, they should be bending over backwards to help you out. . It probably doesn't cost them significantly more than the Chevy one for the Escalade one. . . If you press the issue a little, they may get smart and do it.

Dennis

Well, they did it again.. The dealer fubar'd another cluster, well the refurbished one. They said that the cluster may take 3 weeks to get.. :eek: :eek:

They asked me to come an unhook my Autometer guages (pyro, boost) to make sure it was not interfering with the process. They also asked if I have a performance program in the truck.. I said no, "no programs have been loaded into the ECM". I did not mention the Juice.. i figured no need, cause I took it out b4 going to the dealer. ;) :confused:

Man, I just want my truck back, but without a cluster, I'm not taking it..

Any techs heard of this before?

John

If the additional instuments that are installed are directly wired to the dash instruments (even just the lights) without a separate fuse protecting that circuit, perhaps when the the original dash was shorted out the additional one was also, now making it the direct short to ground. (just a thought, sorry) :(

Jeesh, what kind of techs are these that are working on your truck? (& in a dealership no less) I mean, who replaces expensive electronic components which have been shorted out without doing circuit checks first?
Hummm, lets see now; shorted out a customers dash, shorted out replacement dash, probably be that techs last day in my shop (first time is a mistake-second time is a f***-up, we're supposed to learn from mistakes, if someone is incapable of learning then repairing vehicles is definitly the wrong occupation for them-JMO)

I agree. The shop foreman is the one that is supposedly working on the truck now... He apparently did in the second one. Now I wait.

When working on defective circuit boards, you always ask yourself WHY did it blow, you then test the external wiring related to the defective circuit on that board, verifying that either the external circuit is defective or good, (as previously stated).

good luck