: GM injector warranty
bearnc1 09-21-2004, 12:24 AM I was reading a camping forum today and a guy made a post that GM is replacing all injector on 2001-2003 truck even if you had no trouble. He stated that it is a five to six week delay because they can't make them fast enough. That I should go to my Chevy dealer and get my name in for new injectors. I have 28,000 miles with no trouble and it is running fine. I don't think they will give new injectors on a truck with no trouble. I will call dealer soon and see what they say. Edited by: bearnc1
jholly 09-21-2004, 01:13 AM A. it is not a recall
B. it does not cover 2003, only 2001-2002
C. Your truck needs to be broke before they
will fix it.
Jim
Jeff1 09-21-2004, 10:51 AM I just returned from my vacation in the Black Hills, S.D., and I ran into a Duramax owner that had the injectors replaced on his Chevy Duramax at 25,000 miles (LB7 engine). He told me that the telltale sign that the injectors needed replacement was that the engine failed to start. He also said that he noticed that starting the engine progressively took longer until it would not start. He said that the local Chevrolet dealer gladly replaced "all" injectors. However, he did not say if the dealer installed the next generation of injectors or if he just replaced them with the same types. I would like to know if GM replaces the old injectors with a new, improved type. I have 24K miles on my 2004 LB7. Thanks!
Bronco 09-21-2004, 11:45 AM I just talked with a long time GM employee yesterday. They are definatly back ordered on injectors. They definatly are doing alot of injector R&R at his GM shop. He mentioned that they are using any VIN. # number they can find to preorder injectors. He was willing to acccept my VIN however warned me that I would not be the one getting the injectors due to the back log. So make your own decision.
He mentioned that truck owners that were immobile were getting priority, however it was still taking these trucks 1 month to get fixed. This is a high volume shop that works on our pickups to the biggest of light duty trucks. They know there stuff. I wonder if GM is purposely delaying the repairs on trucks with only minor symptoms, hoping they might work them selves out? He mentioned that they have not been able to pinpoint the rhyme or reason of failure. No particualr driving habits or fueling patterns.
With all of the different causes here on the DIESEL PLACE WEBSITE, for example donating to the owner, donating to the air filter study, donating to the broken tap guy, donating to this that and the other thing, I wonder when we are going to pull together and donate to putting a lawyer on retainer to start the leg work on a class action law suit.
I have information that tells me failure rates are in the 12-15% range for all duramax trucks with under 100,000 miles. If it does hit, your chances of a lengthy delay are much greater than a short delay. Be prepared to be high and dry for atleast 1 month.
BTW if diesel fuel was such a great lubricant, then why do engineers not just combine the fuel system and oil system? You would never half to change your oil again and you would have double filters and fresh lubrication at all times. The point is, don't drive your truck if it is truly broke and don't let the dealer BS you.
We atleast need to get the facts available. What is the exact failure rate? What is the exact cause? Will additives help? Will secondary filters help? Will lift pumps help? Are certain build dates or build locations more suseptable? Do certain geographical regions suffer more? Do certain aftermarket products increase your chances of injector failure? Do certain diesel fuel manufactures cause more problems? These are all questions that GM has answers to. A laywer would get us the facts.
We need to protect our investments and rights. Lets get to the bottom of this injector madness. PS GM has been neglegent in the injector arena before, might be history repeating itself? Time to take a stance and pull our heads out of the sand!
BTW my truck has 34000 almost care free miles. I have always driven hard and run an additive. No secondary filter. Good luck so far. However if I am in the unlucky 15%tile it is going to be a very miserable month. The expense of a rental. Lost wages. Lost leisure time. Plus not getting to drive my property when I want. Is this not why we bought our trucks? 15% is a horrible failure rate. Your chances of getting hit are great. Edited by: Bronco
dmaxfan 09-21-2004, 12:47 PM I think there is a problem when people pay the $500+ dollar a month payments and can't even use their truck. GM says they are working on it , but when your truck is in the shop waiting on injectors and your paying payments on something you can't use you tend to get a little http://www.dieselplace.com/forum/smileys/Angry.gif I have been lucky so far, without need to repair, but alot of guys haven't. IIRC, didn't a guy in a past post lose his business waiting on his truck to deliver?
bearnc1 09-21-2004, 10:48 PM I change my oil at 5,000 and the fuel filter at 10,000 or every other oil change. I use Wix filters and hope this is good enough. If I have trouble with the injectors and can't use my truck for a month. i am going to be really pissed and this will probably be the last of my GM products. I just got burned real bad with a Park Avenue, spent over $400 for a fuel pump when the trouble was the fuel pressure regulator. The Buick dealer kept insisting that was the trouble and I replaced it. The fuel pressure regular was a $100 part with labor and I had a hard to start car for over 15,000 miles. It went out just as the warranty went off. I did get some of the money back from Buick for the pump and they had a recall on the regulator and I got my money back for it.
So far I really like this truck and it been trouble free and I hope it stays that way. The only change I made to it is a K&N air cleaner. It pulls our Arctic Fox great and has not missed a beat.
Max Owner 09-22-2004, 12:58 AM The failures are:
Cracks
Ball Seat Erosion
Injectors Sticking Open
What else?
Durasky 09-22-2004, 09:12 AM Bronco, I'm in. Class action ??---what ever it takes to get GM to kick up the production on the new injectors and notice the regular ole guys out here trying to make a living with there product. I don't want any money from GM, I just want what I'm paying them for ....my truck
Dmaxfan, I agree with you on the payment issue. My truck has been down since Aug 31st WAITING on injectors-with another 2 weeks before the shipping date. If what Bronco is saying is correct, wonder what GM would think about 12-15% of there monthly revenue falling off THEIR books instead of ours. Seems month after month of this may get some ones attention, but nope--for now they are still getting paid.
Add me to the list 21,000 ml and getting all 8 injectors replaced... will take about a month... Nice 2003 Sierra...
glennf56 09-24-2004, 11:01 AM Add me to the list!http://www.dieselplace.com/forum/smileys/Big Smile.gif It will be 8 weeks this coming monday. They have 4 injectors at the shop, n ow. They ordered 8 but only 4 came in. All I get from the dealer is "they should be in the end of the week." That has been 8 times. I am getting sick of making payments on a truck thats sitting at the dealers lot.http://www.dieselplace.com/forum/smileys/Angry.gif
BIGMoe 09-24-2004, 03:28 PM I want to do something, but not sure if Class Action is the way to go. I was in one class action suit, on the siding on my house. I can't remember what the total amount was when it was settled. I do remember that I received a whole $1.72 for my share. I only had $100.00 in so it wasn't a big loss but never did get my siding replaced. The Lawyers are the one who came out ahead!!!!
SS396 09-24-2004, 03:36 PM So, you really think a class action lawsuit will produce injectors any faster than they already are.
By the time you even get to the courts, they will have a surplus, sure doesn't help anyone right now but the lawyers.
I think the best approach is to complain, loud and often. Unless GM and Bosch are real losers, l would bet production is gearing up already.
At least GM is footing the tab on the 2001 and 2002, up to 200K miles, gotta give em credit for that.
Fortunately, my injectors are doing fine and I am hoping that my second and third fuel filter will help.
I really feel for those who have to wait.
Spinmaster 09-24-2004, 03:51 PM I think that GM need to buy back all the 01-02 that have had more than two sets of injectors installed. Im now on my third set of injectors and the only reason there going bad is due to an electrical problem and for some reason my injectors won't ohm out to spec everytime, Why I don't know but it weird this problem keeps coming back and my truck is Stock with no mods at all. My truck only has 53,000 on the clock now.
Durasky 09-24-2004, 05:25 PM Not sure at this point what will help, but I agree...class action would take a s-load of time and money---and is probably not the answer.
I also agree that for "right" now it would only help the lawyers, but what about a year from now. The 03 and some early 04's have the same injectors (97720661) it's only a matter of time until those trucks are in the dealer for 6-8weeks for a 2 day repair. I believe anything that can be done to help would be a plus in that regard.
I do give credit to GM for taking care of the warranty for 200k, but what good is a paper statement when they don't have the hardware to back it up? GM has known about the injector problems from mid 2001, it's late 2004 and the problem continues. 28,000 injectors on back order and that number is getting higher every day. Many of the trucks that are down with injector problems have secondary filtering in place as well. Some with as few as 10K miles on the clock.
The D-max is an awesome truck, but if GM wants to keep their portion of the HD market in the coming years they need to take care of more than "saying" they will take care of it---they need to prove it.
Let's see the "action" they have printed on their 200K statement without having a 40K truck down for two months. My truck has been collecting dust all month with the same message ( Injectors will be here at the end of the week) We need action not lip service !
Brake_Torq 09-24-2004, 10:23 PM My luck always amazes me. Why is it that just when I buy a Duramax, I start hearing about all the injector problems? I looked over the forums for over a year before finally deciding to go with the Duramax. Ford's new engine didn't seem to start off too hot, and the new generation Cummins has the same HPCR fuel system, so I figured it would be in the same boat as the Duramax for injector problems, and for most of that time problems with the Duramax seemed few and far between. I even went with an LB7 engine to be safe, wanting no EGR and the simple turbo.
Then, it seems like as soon as I buy one, a LOT more people start having injector problems. Is it just me, or were there far fewer complaints about injectors just 4 or 5 months ago? It sure seems that way.
But maybe I'm just overblowing it in my own mind. I hope so.
But I know one thing- I had a hard time deciding which truck to buy in the first place. I Decided I liked the Duramax best, and I love it, but if it puts me down for a month waiting for injectors, its going to be "hello Dodge or Ford dealer" time.
Jomar 09-25-2004, 12:17 PM I will make a suggestion : If you are not yet doing so, document EVERYTHING if you are having problems. Take a tape recorder to the dealer if you want to. You can`t have too much documentation in these cases, and let the dealers know you are doing this. You may never need it but then again --------------.
Jomar
bearnc1 09-25-2004, 10:44 PM I really like this truck as I have said before. I have pulled our 34 ft. Arctic Fox all day at 60-65 mph and it not missed a beat. I try to buy from places that sell a lot of diesel and ever 10k change the fuel filter. I would buy a Ford if the price was right but never a Dodge. I have owned two Chrysler products and they were nothing but trouble. The last one I owned I ran into a smart mouth service manager. When the car transmission let me down on vacation and I was barley able to limp home. I don't need a wise ass. That was over 14 years ago and i have not bought one since. Edited by: bearnc1
bob camire 09-28-2004, 06:43 PM yeah, its interesting how one can `hold a grudge..my first new truck was a nice lookin ford back in 77...after 30k miles it was nothing but singin the blues...i wrote to ford many times..they never heard me...in a time that their motto was ...we listen better.....bs..my last letter stated i will never buy another ford product.....i'm a chevy diehardhttp://dieselplace.com/forum/smileys/hihi.gif
blnagel 09-28-2004, 07:21 PM My truck had 3 injectors replaced before I bought it in June 2004. I drive it like I stole it and I feel "protected" knowing that I am warrantied for 7/200K. I feel for you that are out of a truck. I only hope that my white smoke at idle is nothing.
Ben
glennf56 09-29-2004, 05:59 AM http://www.dieselplace.com/forum/smileys/smiley17.gif I called the dealer yesterday. And my truck finally went in the shop. The other 4 injectors came in.http://www.dieselplace.com/forum/smileys/smiley2.gif He was supposed to call me when they came in but he didn't. I just want my truck back. Keep your fingers crossed, I am supposed to pick her up today.http://www.dieselplace.com/forum/smileys/smiley32.gif I will keep you posted as to how "PROFESSIONAL GRADE" this dealer is.http://www.dieselplace.com/forum/smileys/smiley36.gif
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