My truck is going back in tomorrow for the 3rd time in 9000 miles with injector problems. I see from the posts that several of you have had GM buy back or replace your trucks. What did you have to do to get them to do this? Do you just have to rant like heck? Do you have to speak with someone on a regional or district level? I love the truck but this is getting ridiculous. How much do they charge you per mile on the old truck? I'm thinking I'd like to just trade into an 05. If it happens once more I can make them do something under our state lemon law. Appreciate hearing from anyone who can shed some light on GM's policies.

Most dealer will not just roll over and give you a new truck, they will fight and have plenty of lawyers on staff to do just that.

Document, document, and document some more. Write letters - certified with receipt , they will walk you up the ladder and stall and fight all the way.

You can get a lemon law lawyer to do all the work for you - pay a small fee ( which you will get back in the settlement).

I have gone through this with F***rd , and now J**p.

One regional scum told me that because the dealer only “fixed“ my vehicle once that was considered a single incident - even though I had it in three times for the same problem. His definition was “only once”

I’m still in the middle of this one, the last one I did get a lawyer for and it cost the mfg. 60K and the use of the vehicle for free for me for three years PLUS they gave me a new vehicle with a 110k warranty. I made out on that one.

I told the Mfg on this J**p that they have one more chance to give me a vehicle or I get a lawyer and it will cost them BIG.

Trouble is they don’t care about losing money they want to fight till you go away.

If they think they are right you will have an uphill battle but on the othre hand if they are only trying to give ya a bunch of BS hang in there and fight tilolo they give you what is right!!


It may take some time so don't give up.





Dennis

Just depends on your case. If you meet your states Lemon Law criteria then GM will buy it back with little question through whatever dispute settlement process they have. Basically the LAST thing they want is to buy back a vehicle and have the title declared as a Lemon. If they buy it back without this, they will transfer it to a different dealer and sell it as a used vehicle. I just went through this process over the past year with Ford on my old 6.0L. At my hearing I had 52 pages of receipts, phone call logs, letters, etc. Also had 6 pages of me pointing out lies in Fords documentation and around 50 pictures of leaks. I met the lemon law around 5 times over....not much of a case. :)

BTW, one more thing I started doing. When you drop off your vehicle for service the tech writes down your problems. Make sure he writes them down EXACTLY as you state. Then make him sign it (hell they make you sign it) and get a photocopy of it. This way the service tech cant use vague words to make it look like either they didnt service a problem or there is no problem.


In Texas one of the lemon law criteria is 30 days in shop with no rental. If you mention lemon law the dealer will give you a rental car. The reason behind this is they are covering their butt with that part of the lemon law. If you are close to the 30 days....let them rack up. Then you can mention the lemon law.


I wont get screwed again on a vehicle.....

Every state is different- do some research on the state level (maybe available online). My state says three attempts at repairing THE SAME PROBLEM with no satisfaction, or 30 days in the shop in the first year for any combination of failures (not including maintenance).


Once you give GM an official notification that you are seeking lemon law protection (via certified mail), they will have one last chance to attempt repair. You may be asked to take it to another dealership where there is a more qualified technician.


Good luck!


Ed

buy backs are handle through the dept of transportation in Texas.There is a 35 dollar filing fee.If it is determined by the dealer and area rep that they dont think you have a concern or problem with the vehicle,it is then sent to a arbitration hearing where a regular judge handles the precedings.The judge will test drive the vehicle,the judge is not a mechanic mine you,if he finds no problem,then your screwed.If he warrants a buyback,then all milage accumalated,will be deducted at a percentage of the mileage the truck should last,which is usually figured at 100,000 miles.In other words,if a truck has 25000 miles on it a charge of 25 cents a mile is deducted from the price of the vehicle,which is the price you paid for it,not the sticker price.alsoif you are upside down in it,that is taken off the top also.On occasion people have actually had to pay gm to take the vehicle back.I work at a GM dealer is the reason I know this,so do your homework before you attempt it

I'm dealing with the same thing...


They told me it was injectors and gavae me additive for three months, but that didn't work for very long. My truck has been in on the hook 4x. I have only made 4 payments.


The last time it puked smoke the entire motor shut down.


The sad part is that I really like the truck!http://www.dieselplace.com/forum/smileys/Cry.gif

Update on my buy back from J**p.

Got a call yesterday and said “OK” we are replacing your vehicle. It was really painless this time, just two certified letters and one threat of going to a shyster.

Hope this helps.

My 3500 - 2004.5 GMC Dramac/Allison Crew cab is running SWWEEEEEEET.