Dealership called today saying that my juice with attitude caused a code that said that something about an after market product causing the code. Is there such a code? I should add that I took the edge off, but left the monitor in the cab.


Also they are calling in the regional service guy and refuse to fix my truck. I am fairly upset to say the least and the service manager got a severe tongue lashing. I also called the my salesman to get him involved. I have bought 3 cars from this particular dealership and would expect better treatment.


Any thoughts would be appreciated.http://www.dieselplace.com/forum/smileys/Ermm.gif

They are bs-ing you the edge may cause a check engine light, yet there is no code to say aftermarket installed.\Which code is given?

What is wrong with it?

Well, lets start by saying you kind of brought this upon yourself to a point. You left evidence and believe me, GM is well aware of these little do-dads.


But, on to the nitty gritty, we need to know what code is set and what if any symptoms. There is a lot of Edge knowledge on this board and we can help ya from that standpoint... As far as your dealer goes....you may have hurt yourselfhttp://www.dieselplace.com/forum/smileys/Disapprove.gif

They did not tell me the code number, but I am going in first thing in the morning to find out. I think they are BSing me too! The service manager is paid to be yelled at, but his boss is the real problem.


I did apologize to the guy this morning. He did say something stupid again, but I just let it go.





My sale person is the owners nephew and he knows I want to buy my wife a Cadillac next year, so he isn't going to screw up a $40K sale. http://www.dieselplace.com/forum/smileys/Evil Smile.gif


Thanks for the help and info. A little more confidence in a confrontation is very valuable.Edited by: Beldin

Beldin,


It is total BS. They saw the monitor you left in the cab, and put two and two together. As Eric says, you left evidence, shame on you. Edge even says in the owner's manual to remove it before servicing.


Not trying to be mean or slam you or anything, but I don't think you have a leg to stand on, unfortunately.


Dennis

All that being said doesn't the aftermarket product have to have caused the damage to the vehicle. There are many consumer groups that champion aftermarket products. I don't know the names but I'm sure someone on here is aware of them. A code is just a code. The question is did the Juice cause a problem or just a code? I would enjoy some clarification on this.........

That's what the Magnusson-Moss act is for. You would have a hard time PROVING that the Edge did or didn't cause anything. . . depends on the problem. GM will probably win that one if it is related in any way, whether or not the Edge ACTUALLY did the damage, which is probably unlikely.


Dennis


Wouldn't I make a good lawyer?http://www.dieselplace.com/forum/smileys/Geek.gif

Regardless of if it caused an issue, the 80 bucks to have it diagnosed and looked at is a whole lot easier and cheaper then fighting them on a legal scale.... the problem is, they know is was/is there for next time. Regardless, still need to know the code to pursue this much further

What is the problem? You never said to my knowledge!!!! My dealer dosent care. Heck they install them after the sale if you like!http://www.dieselplace.com/forum/smileys/Clap.gif

What is the problem? You never said to my knowledge!!!! My dealer dosent care. Heck they install them after the sale if you like!http://www.dieselplace.com/forum/smileys/Clap.gif alot of dealers will do that, but how far behind you will they be if you run into engine problems? I bet they switch sides faster then you can say 'edge box'

Added note:: GM found out about 10 or so dealers that were listed as venders for Edge products and they all got a stern letter letting them know that they must cease all of that type of activity or they would be personally footing the bill for warranty concerns on those trucks.... I bet they arent dealers anymore for Edge

Ah Ohhttp://www.dieselplace.com/forum/smileys/Disapprove.gifNow that I have no catylitic Convertor am I in trouble if my dealer notices? I have no codes that I know of and they have done a reflash since I got rid of it........

The code is P0325 = Boost code according to them. As I have dug into the problem I found out that the dealearship can choose to raise a stink, but they do not have too. As baimpala said I left the monitor in the cab and the dealership made the determination that the edge product was at fault (this was my bust and I will not repeat this again). Upon further discussion with the dealership they have said that GM's regional service guy told them not to do any work on it as the dealeship may not get paid for the work.


The dealership wants to keep my business and is now working to reverse the original decision. I have had the truck in two times before. One time for a broken fuel sensor (I ran out diesel in my driveway), and the second time for wind noise at 75+MPH and slipping transmission. Fuel sensor repaired no problem, but they immediately said that the wind noise was due to a bug gaurd they installed when I bought the truck. Even after I said I had the noise without the guard. It seems to me that GM or this dealer is cracking down on warranty work due to after market products.


So let this be a warning to those with juice. Sounds like things are getting tough on us. The funny thing is I only use it for a little more horsepower to tow my 5vr. The highest setting I use is two and really use it for the additional gauges.


I am going to contact Edge also and see if they have any reports or I need to update the firmware on the device due to some software bugs.


Thanks for any further info on the actual code. This is a great forum!http://www.dieselplace.com/forum/smileys/Clap.gif

Problem is now that you have brought the truck in for service and GM has your VIn kiss any major warranty repair goodbye.


It's been said here enough when going in for the simplest service,example oil changes ,remove your enhancer.


I'm not implying GM should warranty your self abused truck, as you play, you should pay just to avoid that hassles and FULL diagnostics.


Over boost codes are very common ,is that why you brought it in? You don't say what year your truck is.


As Eric says even if the INDEPENDENTLY owned dealer sells a box your warranty can be denied by GM.


I have said it if your dealer says different,get it in writing!





Mac





Edited by: Mackin

Beldin, If you PM me you VIN ina few days, I can check it and see if any kind of blockage has been put in place. This may take a few days to show up though, but even still, I doubt that they would go to that extreme since your a loyal customer

Eric warranty denial is done only at the local level not by the regionals?I have a hard time believing they leave this up to the dealers.


Hopefully it hasn't happened but if i were a betting it would be light and calling.





Mac http://www.dieselplace.com/forum/smileys/Confused.gifEdited by: Mackin

I do not think they will go through the trouble of flagging the VIN, if they do oh well I cannot do anything about that so no problem worrying about it. However, I will PM dmaxalliTech next week as I fly out to Kansas City Mo. tomorrow.


To answer another question I have a 2004 2500 HD Crew Cab LT Long bed with the LB7 Duramax. I only have ~12,000 miles left on warranty (ie 24,000+ miles on the truck). The funny thing is that I had the system set to two and I had it tuned for less smoke and set the shift points to defuel. It isn't like I am abusing the truck. If I were racing around on five and all that then shame on me, but two... give me a break.http://www.dieselplace.com/forum/smileys/Dead.gif


My gut says the regional guy is a cop out. The Dealer made the initial decision to call him. They did not have to do this. The dealer can choose to write the explanation for service anyway they feel. Ultimitely, I forgot to remove the monitor. That makes it my bust for not being more careful.


The check engine light has gone away. If I removed the edge would the check engine automatically clear itself with time, or does it have to be cleared?

Your right I'm not disputing that you beat your truck. The whole point is there are a lot of eyes in the dealer. Even although you may know the Service Manager you don't know his boss.


All it takes is a walk by see something out of the ordinary and bingo.


That is the regionals job. The dealer CAN write the service ticket and "sell" warranty repair but "if" they get caught,well!


The check engine light will clear with a few ignition cycles.


I hope ALL the EJ Attitude owners are paying attention. Just a matter of time before GM gets real smart on these mods. Can't open a rag or watch auto truck TV and see an advertisement for diesel performance.


Mac





Where's Broker and my Juice detector?Edited by: Mackin

If the check engine clears, does this mean the computer has sensed there is no longer a problem, or does the problem remain and it is pushed under the rug so to speak?


I am trying to decide if I should look at getting a code reader if they are affordable, or just remove the edge when there is a problem and take a wait and see attitude before running to get some technical assistance.


Excuse any ignorant questions, I am not a trained technician.

The code will remain stored in the ECM till cleared. The Predator is a good choice to clear codes of this nature readily avail at reasonable price.








Mac

Mac, dealer likely cant make the call, but they can bring attention of it to the Area SM. There are lots of eyes in a dealer......


A code will clear from memory if it passes its test 40 consecutive drive cycles

Thanks a lot for the help! It sounds like this is not a serious problem and the system will clear itself. What is considered a "consecutive drive cycle"?

The DTC is likely caused by the add-on but you would probably have to OK diag time for them to prove it to you (unless it is caused by the base vehicle which should be warranty)....that is if you trust them to tell the truth. They really can't void the warranty on the entire vehicle. If it's just a light caused by the add-on module, there should really be no issue (except the diag tim you would have to pay).


Remember, dealers can refuse CP or warranty work on anything they see fit because it's a privately owned company....but they can't just void the warranty. Most dealers wouldn't refuse to fix most problems. I would have to think that's rare.

Dealer called me back and said no problem with the work or warranty. Just remove my toys! I am glad because I really like this dealership!