has anybody else had probs with banks customer service? they are all smart asses and i will never own another piece of banks anything. everybody keeps asking about the banks 6 gun or the edge well i tell ya from the customer service standpoint you cant beat edge and cant get any worse than banks........to hell with banks

I have tried to deal with banks and they are rude! They expect you listen to them and not question anything they say. I have found them to be wrong on several occasions and they still act like they are gods or something.... http://www.dieselplace.com/forum/smileys/Ermm.gif

i talked to the head of customer service yesterday and that damn woman talked to me like i was a freakin ignorant dog or something and it turned out she was wrong anyway to start with...guess i am just used to talking to folks like the ones at edge ....

I found their sales people to be a waste of O2 like most, but their high-end tech guys are quite good, IMO. Like most big companies with high-tech products who deal with the masses, they suffer many fools.

Deal with PeterT directly. He can get it done for you.

Peter T did wonders for me. Had tried to gain satisfaction from the installing dealer on problem with Banks Exhaust Brake. No satisfaction fron dealer nor Banks Telephone Techs. I knew as much or more about the issue. Pleaded my case with Peter T via a PM. Got a phone call the next day from Banks Tech who knew the brake and asked the right questions. Checked out the issue and they overnighted a replacement cylinder as I was heading out for a 5 week trip. Nothing new learned here as I've always known that you are your own best advocate period.

Im glad you got satisfaction.........but should it take all that? http://www.dieselplace.com/forum/smileys/Disapprove.gif

Im glad you got satisfaction.........but should it take all that? http://www.dieselplace.com/forum/smileys/Disapprove.gif


No it shouldn't, but it has always amazed me how customer service people have to be taught the golden rule.If they could get that through their head the rest would be easy.http://www.dieselplace.com/forum/smileys/Approve.gif


Blake

I am happy to get involved and try to correct any issues that you may have. One thing that sometimes confuses people is that since we have a technical product, we have divided our customer service into two groups. We have a Customer Service Department (888) 839-5600 to handle issues related to shipping, billing, etc. and we have a Technical Service Department (888) 839-2700 to answer questions about product installation and troubleshooting. Sometimes people call our Customer Service group hoping to get help with tech issues. Any technical concerns that you have should be directed to the Technical Service Department.

You can e-mail me at ptreydte@bankspower.com or you can PM me and I will be happy to help you myself or direct you to someone who can. I cannot tell you how many times I have heard these types of complaints, and when I attempt to offer assistance or follow up, the concerns seem to evaporate. Believe me, if you are having a problem with a Banks product, I want to see it get corrected, but it makes me wonder where these complaints about our customer service originate. And one other thing, if you feel that you have been mistreated by a Banks employee, at least get their name and communicate it to me. That way, those of us who have the ability to affect changes for the better around here can take appropriate action. There is nothing more frustrating to me to hear that someone had a bad experience, but they can’t tell me where it came from. If I can do something to make our Customer Service better, I will.

Peter T

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I also felt as if Inezz in cust.service was very


short. Seings my system has not been right


since i bought it. Nobody cares that i spent


that kind of money and it is still not right. Still


playing phone tag. Have two people wanting


the banks system, due to the cautious measures


they take but will not make it happen till they


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As with anything there are two sides to every story.


I know of the complaint that started this topic.


A second hand exhaust system was purchased and the new owner who could not prove original ownership was expecting IMO something for nothing.How can the manufacture be faulted when a policy is set and clear.


All I ask as anyone should,if your going to complain come with a accurate brief description of your issue,be prepared to have other opinions presented that may be different then your own, not what you see so far in this topic.


I'll leave it at that other then this topic is useless.


Edited by: Mackin