When the dealer replaces the fuell injectors on any 01-02 Duramax Why do we have to pay for new fuel lines that go from the fuel log to the injectors? wouldnt this be covered under the 5yr-100,000 powertrain warrenty? or is my dealer trying to pull a fast one on me.

I would think they are a covered item. I just had a stealer try to have me fork over $636.00 for a covered water pump. Tell them to give you the 1-800 number to call for support of what is covered. This seems to get results.

I talked to the GM Customer service last night and they said that the fuel lines to the injectors are not covered after the 3yr 36,000 warrenty is over. So much for the 7yr and 200,000 mile extended warrenty. I wonder why the injector lines are a comsumable item like oil,filters, hoses,belts and so on. I think it's crazy to charge for them when ther were replaced less than a year ago and I know they have replaced all 8 fuel lines at least once. O well Ill pay if I have to but this is getting old and Im still waiting for the GM eng to come look at the truck and try and figure out why it's had three sets of injectors go bad with only 52,000 miles on the clock.

i doubt that's true as the engine has a 100k warranty..

i doubt that's true as the engine has a 100k warranty..
I was thinking the same thing but I guess I really won't know if GM is gonna eat the fuel line untill later.

Well it looks like I have to pay $1000.00 for new fuel lines but this truck is gonna be gone soon So I won't have to do this again. http://www.dieselplace.com/forum/smileys/Ouch.gif

i would ask one of our local techs for clarification on the warranty process..

Well it looks like I have to pay $1000.00 for new fuel lines but this truck is gonna be gone soon So I won't have to do this again. http://www.dieselplace.com/forum/smileys/Ouch.gif





IMO your getting ripped off. If the part has failed it should be covered under warranty. That's almost like saying the Injector is under warranty but you'll have to pay us to get to it.





Mac

I bought the extended warranty because my dealer told me the 5yr-100,000 warranty only covered the engine and not the fuel pump.

Tell the dealer you will supply the parts and you want the old on'e back.........http://www.dieselplace.com/forum/smileys/Angry.gif.maybe they will back down if no profit is in it for them..........


Only after you get verification that the part is not covered.


If it is attached to the engine, unless it is listed as an EXCLUDED ITEM, then fight them on it. Make them prove to you it is not covered.





Thttp://www.dieselplace.com/forum/smileys/Confused.gifNY

I talked to GM again and the GM rep said not covcered and I asked where does it say this in my warrenty book and they could not answer me. The thing that sucks is I never got a chance to talk to te GM rep. It look like there gonna replace three of the lines that they replaced at 30,000 mile but Im gonna have to buy 5 lines for the rest and there anywhere from 100-140 each. Lucky me http://www.dieselplace.com/forum/smileys/Disapprove.gif . Im looking at a 04 Avalanche 2500 but so far no Alliosn tranny for the 8.1L gas motor but I can use my wifes GM distount and with my trade in on my truck and with the GM bonus($4500) and a coupond from GM($1800) Ill only have to pay $3,000 and Ill just pay cash and have a new truck with a 3yr/36,000 bumper to bumper warrenty and Ill rid of the headaches of the 01 Injectors craping out every 16,000 miles or less. Yes I know the gas won't get the fuel milage but at this point in the game I just want out of this truck. The good thing is the 01 is paid off and the new truck will be paid off the day of the sale. Edited by: Spinmaster

AFAIK, the fuel system which includes all of the parts that are attached to the motor (fuel pump and lines as well as the injectors) is covered under the original 100k warranty. You are getting ripped off - not by GM, but by your dealer. I would not consider buying another vehicle from that same dealer, and I would be looking to GM for some relief on what you have had to pay so far.

AFAIK, the fuel system which includes all of the parts that are attached to the motor (fuel pump and lines as well as the injectors) is covered under the original 100k warranty. You are getting ripped off - not by GM, but by your dealer. I would not consider buying another vehicle from that same dealer, and I would be looking to GM for some relief on what you have had to pay so far.
Yea but the dealer and GM both say no way so what are you gonna do?. I could have the old lines instaled but thers a 50/50 chance ther gonna leak so then Ill have to pay shop rate and buy the lines anyway. I can't figure out why they would not be covered but there not and I know it sounds crazy and Yes I have raised hell about it but it dosent do any good. and no body can answer the question as to why.

I bought the extended warranty because my dealer told me the 5yr-100,000 warranty only covered the engine and not the fuel pump. The Duramax is suposed to cover the whole drivetrain minus comsumable items but I guesss GM decided to screw over people who spend the big bucks on there vehicals and think they are gonna buy what ever they say to buy. Ill never buy another GM Diesel after all the BS I have been threw. Buy the way the rep from GM was the same asshole who was suposed to be the GM rep or so called Engineer that was gonna try and figure out why my truck has had three sets of inectors installed but it seams like GM and the dealers like to screw there customers over. Edited by: Spinmaster

I hope you are not Spinning us.


Page 12 : 2001 Warranty booklet.


6.5L Diesel Engine and 6.6L Duramax Diesel Engine Components


The complete engine assembly ,including turbo charger components,is covered for defects in material or workmanship for 3 yr 36,000 miles,whichever occurs first. No deductible applies during this coverage period. The engine parts listed below continue to be covered (subject to a $100 deductible) for 5 years or 100,000 miles,whichever comes first.


* Cylinder block and heads and all internal parts,intake and exhaust manifolds,timing gears ,timing gear chain or belt and cover,flywheel,harmonic balancer,valve covers,oil pan,oil pump,water pump,Fuel Pump,engine mounts ,Seals and Gaskets.


* Diesel fuel Metering Systems,Injection Pump,Nozzles,HIGH PRESSURE LINES AND HIGH PRESSURE SEALING DEVICES.


* Glow Plug control system: control/glow plug assembly,plow plugs,cold advance relay,and ECM.


BBB 1-800-955-5100


Customer Assistance Center


1-800-263-7854


Don't take this the wrong way,If you pay one red cent over $100 dollars your being taken.


If that dealer does not know it's warranty coverage I wouldn't drop ONE DIME there for another vehicle.


Let us know what you find out.


Mac

Mac, That was very coolhttp://www.dieselplace.com/forum/smileys/Clap.gif

Spin you are off the hook, just copy Mac's post and pull your book and let the big dog eat!!http://www.dieselplace.com/forum/smileys/Tongue.gif


Your dealer sucks and I'd find another one.http://www.dieselplace.com/forum/smileys/Thumbs Down.gif


I hope you get out of this with nothin out of pocket.


Blake

You guys are right. I got online and looked up GM.com and found all the warrenty info and Black and Mackin are right , So I called up GM customer service and I read the whole 6.5 and the 6.6 Duramax section to her and Guess what? The woman I talked to is a big wheel in GM customer service abd when she looked at my 25 page history she told me something is not right and then she asked me if the dealer gave me a rental car or truck and I said no because they told me that the truck was not covered under the 3yr /36,000 mile warrenty. and when I told her my truck has been at the shop sence 7/24/04 and no rental she told me Imgetting a rental car or truck either thursday or friday morning at no cost. she also said no cost for the fuel lines and she is now taking over my file and she is gonna rip the GM rep and the GM custommer service rep for lieing to me. She is gonna call the dealer I got the truck from and get a hold of the rep at that dealership and make sure this truck gets fixed or in her words GM will buy this truck back if they can't fix it permanently. Well I would like to say thank you guys for all the help and we will see what happens in the next few days. I hope things will get better once and for all.

Well done, Mackin !

Hey Spinmaster< What's that woman's name? Always nice to have a name to ask for that you know might help. Especially at GM!http://www.dieselplace.com/forum/smileys/HiHi.gif

Her name is Cynthia Michels hers her direct # and her Ext. 866-932-4368 Ext 38808. Im waiting for the sparks to fly.

Way to go Mac. Now Spin can keep his truck and still hang out here.


Genohttp://www.dieselplace.com/forum/smileys/Hug.gif

also a good one to bookmark!

Mackin and Black Dog I owe you guys a Beer and a dinner, thank you so much for the help.

Mackin and Black Dog I owe you guys a Beer and a dinner, thank you so much for the help.


Beer!!!!!!!!!!!!!!!!!!!!!!!!!!!!


We are all here to help!


I'm glad things are working out for you ,that's my reward!


Mac http://dieselplace.com/forum/smileys/Big%20Smile.gif

This is what our site is all about.


Way to go Mac! http://www.dieselplace.com/forum/smileys/Clap.gif

I love beer http://www.dieselplace.com/forum/smileys/Big Smile.gif

Black dog and Mackin get http://www.dieselplace.com/forum/smileys/Hug.gif http://dieselplace.com/forum/smileys/Hug.gif from me.


"Spinner", whats the dealer said so far?

http://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gifhttp://www.dieselplace.com/forum/smileys/Clap.gif





VERY GOOD!!!!!! I like it when a plan comes together!!!!! http://www.dieselplace.com/forum/smileys/HiHi.gif

Well I went back tonight and my truck is still a part and guess what. There doing construction in the parking lot and My hood is up and passanger side window is all the way down and there is about 1/2" of dirt all over my truck inside and out and I bet it's bvlown down into the motor because the upper and lower valve covers are off. I did learn something today, My truck did not come with a warrenty booklet, at least it's not in the owners manual or anywhere in my truck. All that in the little booklet is the Diesel suplament(sp) and the owners manual. I wanted to show them they were wrong about the fuel lines to the injectors and I wanted to show them what all was covered under the 5yr/100,000 mile warrenty. I looked in the 04 diesel warrenty book and theres more things covered then the 01s and they tryed to give me the run around about the lines and it turns out they have been billing people for the return lines not the high pressure lines for the injectors. This is a huge screw up and they have do this to 15 people so far or at least that what the service rep told me. Then I asked them about the loaner car and they started to tell me no way but when I told them I talked to Cynthia Michels form the GM service dept and they tryed to tell me I could not get a loaner because I was out of my 3yr/36000 mile warrenty but when I told them she told me as long as my truck was in the shop for warrenty work they had to give me a car and when I picked up my cell phone and called Cynthia they started to sing a diffrent tune and told me I didnt have to call her they would giove me a loaner cxar at no charge and now Im going back to the dealer and pick up my Impala loaner and Ill get back later Ill give you guys another update.

SHIVER GIT!


Gotta luv it! Sure hope you stick around! trade for an '04-'05 DMX in the future now?

Man you guys are gonna sh*t when you see the pics of my Baby at the dealer and how dirty it is. Im a retard on posting pics and I have them on CD but Im not sure how to get them to come up and post them on my webshots account. Im gonna send this CD to Cynthia Michels At GM customer service and see what she and the other Big wheels at GM think about how this dealer takes care of your cars and trucks. Im sure they will be impressed of the quality of their work and how clean the shop is when they do warrenty repairs.

Man you guys are gonna sh*t when you see the pics of my Baby at the dealer and how dirty it is. Im a retard on posting pics and I have them on CD but Im not sure how to get them to come up and post them on my webshots account. Im gonna send this CD to Cynthia Michels At GM customer service and see what she and the other Big wheels at GM think about how this dealer takes care of your cars and trucks. Im sure they will be impressed of the quality of their work and how clean the shop is when they do warrenty repairs.


I would not hesitste to do that. Not one bit.


My home dealership does all service work on my truck.


When my truck is delivered back to me (Yes i said delivered 35 miles away from work) It is washed on the outside (by hand) Freshly Vacuumed and the seats washed and dash cleaned.


Yeah, ok i pay 120.00 CDN for my oilchanges, but when my truck is delivered back to my office it is darn near in showroom condition. Do i like this dealer a lot...you bet...would i purchase another vehicle from them? you bet!


Dealers like this might be an anomaly, but when you get one it pays to patronize them!


Anyone else got a dealer like this one?

Ok guys heres a link to the pics. Ill let them do the talking and let me know what you guys would do if you ever saw your truck at a dealership in this condition. Im so stressed out right now I got to go get a drink or Im gonna make my self sick thinking about my truck like this. and by the way this truck has been apart for two whole weekls like this. NO JOKE.

Truck Pics (http://community.webshots.com/user/spinmastersteve)Edited by: GMC-2002-Dmax

I would be wicked pissed if that was my truck! How hard is it to roll the windows up at least? I cant believe the engine/intake--everything isnt covered up! Its just not right....


Jason

The outside I could live with.. The inside and the engine on the other hand.... Not good. I would be arrested by the time I was done there.

Yep Im gonna send this link to GM and see what they think about this So called GM shop and you should see the rest of the shop. They had a storm drain installed threw there parking lot and my truck was spotless both inside and out. I just washed the truck that morning and the dash and all the glass was spotless and heres the bad part my wife and kids are alegric to dust and this truck is what we take trips in and now I wonder if my wife and kids will be able to handle the dust that in the vents and now in the all the duct work. All the windows were up and the truck was so clean it makes me sick to look at it like this. I still can't belive they could not roll up my windows and at least cover up the motor and cap offf the turbo. I like thway the tech puts sh*t all over hius work bench and puts my new filter and intake tube on the dirty floor and they act like it's ok it won't hurt nothing. Im done with this truck and I don't want it back ever afte seeing this truck in this shape it breaks my heart this is what I have to deal with in this area of the country and this is the best Duramax tech in the area I sure do hate to see the worst one around here. Oh I forgot these pics where taken with the lights off and you should see it in day light. http://www.dieselplace.com/forum/smileys/Disapprove.gif Edited by: Spinmaster

If my $42,000 truck with it's $15,000 engine was open to that dust and whatever else....Man I would have the owner's and service manager's head on a block! Without a doubt that is the worst looking shop I have ever seen. I'm suprised they let you in there with a camera. I wouldn't rest until until those guys paid. Cynthia would be getting an earful and I would be demanding a new crate engine. Ask the owner how he would like those pictures down at the local paper. Oh Man that is just the SH-TS.......Gosh I would be mad...Good Luck to you....That's Criminal

Man Im forgot to tell you why this dealer said I have to pay for the high pressure lines. Check this out guys, They looked up the wrong part # and the part # they looked up was for a low pressure return hose thats just like a piece of fuel line and it's not covered and heres the kicker folks. They have billed at least 5 Duramax owners in the louisville area for this same screw up at least this is what the service write told the warrenty clerk. I was in the office with them both as they talked about it. Man the sh*t is gonna hit the fan with this dealer when GM rips them a new A hole and makes them pay back all the Duramax owners they screwed and the bad thing is Im the guy who figured out what happened and it's funny to see how they act when you pick up the cell phone in their office and start call GM customer service. They new I was gonna raise hell and then the fingers started to point every which way and so and so said this and that and I just do what so and so said for me to do. Did any of you guys see all the OSHA problems in the pics? I think Ill send them a link too just for fun. Edited by: Spinmaster

They did not know I came back with a dig camara and took the pics. The dealer was open selling cars and the shop just closed and the lights were off. Nobody could belive this is my truck looking like this. Imgonna try and get a new 05 out of this. I can never feel safe with this kind of work manship on my truck and yes this shop is supposed to be the BEST in the area.

You ought to at least get a new truck out of it...I've been to Louisville that's a pretty good size city and thats GM's best in the area? BTW congradulations on the sleuth work.....very clever..I hope it works out for you.......Cal

CALL 911 because some ones gona get ripped a new a-hole, I would contact GM via my Lawyer if I could not get a new truck- no way would I put up with that- My dealers shop is clean- the Mech's bench is another story but when they work on my stuff they do throw shop towels over the innards, close the hood and not leave them out for the amount of crud you have, no way will that ever clean out in the oil before it trash's the motor. Don't back off!!

Well now every major TV station in the the Louisville area and the big now have the pics of this truck and a short story. So I can't wait to see what happens next week but Im sure this dealer will be hearing from someone other than me. http://www.dieselplace.com/forum/smileys/Approve.gif Edited by: Spinmaster

Man a live that is horrible. I would be so ripping PO.You sure are having a horrible experience I feel sorry for you.


Make sure you point out how friggen hypocritical they are by putting a piece a paper to protect the carpet from the mechanics shoes,idiots.


The mechanic is a slob too!


Please keep us informed of the play by play. This doesn't look good for that dealer.





Mac

If you don't end up getting what you want, call the BBB. They have an arbitration process that GM participates in- GM's customer service rep sent me the paperwork to get the process started. I got $2800 of my $3200 bill back. If you have your ducks in a row, and you definitely do, you will get what is fair and legal.

How many guys are Duramax techs or Diesel techs on the board?Edited by: Spinmaster

The Tv stations have responded and they want to run a story and I just got a letter from GM Detroit and they are getting Involved. The funn is getting ready to start and I cant wait to see what happens next. Maybe Ill be driving a new truck soon.

http://www.dieselplace.com/forum/smileys/Clap.gif Please keep us informed!!!!

I talked to my GM rep and she is getting all the big wheels at GM involved now. She contacted Bob Hooks rep and told him with is going on and he needs to see the pics , so she has gave him a link to the pics so he can see how many times people have looked at it and right now the pics have been viewed over 6500 times and it was just posted friday night around 9pm, Cynthia (my GM rep) could not see the pics at work but she dose have the link location and she is gonna look at them when she gets home. I have to send a disc to GM and they have to look at it and when I got the email from GM thanking me for the pics it was just a thank you for the link only. It turns out they can not see the link at work. So Im sending a CD of the pics to GM today.

This is about the worst horror story I have ever read anywhere about the shop in a new vehicle dealership.


Hang in there and don't let up on them, and I agree, no way would that truck ever again sit in my driveway. Not unless they took it somewhere else and did a complete new engine and a total cleanup throughout. And then I would want a new truck warranty to go with it!


Hang in there and keep us informed.

I need to have some Duramax Techs chime in and they need to leave feed back so My Lawyer can go after this dealer for this abuse. He need to know what all this dirt will do to the injectors and the turbo and in the motor. any help would be nice and I could not thank you guys enuff.

I have read it all now; I feel for you.


Don't worry; your attorney will hire experts to testify if it comes to that.

Are we going to see this on a national level?? http://www.dieselplace.com/forum/smileys/Big%20Smile.gif I think this forum has more influence then most of us think. With 7000+ members I would think GM is very interested in what is said here. IMHO


Although, I have never understood why GM does not have a direct line for Q&A about their products. http://www.dieselplace.com/forum/smileys/Ermm.gif

My Lawyer wants at least two Diesel techs to look at the photos and tell me what kind of problems I can look forward to in the future with this Duramax and I need top get two people who detail cars and truck to do the same to see if the interior will ever be clean anywhere like it was before I took my truck to this dealer.

There is NO guaranty long term damage will occur.


Any direct injection of dirt,which you have,could cause excessive premature wear. Longevity MAY suffer in bearings and cylinder walls.


Your problem needs to be documented,oil analysis and short changes should be repeated at there expense and for as long as you own the vehicle any residue issues should be at zero out of pocket expense.


I'd request a Detailer of your choice to blow out all havac ducts remove seats for a complete cleaning of the interior at there expense.


I doubt you will get a new truck,perhaps a good faith deep discount on another should be in order.


I'm not trying to justify their action as I'd be so pissed I'd doubt I'd be able to post here about it.Just giving my opinion on how they'll prolly compromise as that's what the courts will see,if it goes that far.





Mac

Well heres the latest from GM and the dealer. First off the dealer caled and said the truck is done and I can come pick it up, Ok fine I said ,so how much do I owe you guys? the service writer says Ummmm, Ill call you back but you need to come down and look the truck over with me but Ill call you back with a total. Well the guy calls back at 6:45pm and asks if Im gonna pick up the truck tonight and I say well you never called me back with a total of my repair and there is no way I can get there by 7pm. That Ok Sir, Ill just see you in the morning but it's ok for you to come look at the truck and I went over to the dealer and looked it over and they did a Ok job on cleaning the truck but it still has dirt inside a few places and when I opened the hood. I went around the front of the truck and found a nice Foot print that has been rubbed into my front bumper cover and when I opened the hood I see dirt dust all over the engine an theres oildry scraches all over the big plastic raditor cover and all my hoses are covered with greasey hand prints everywhere and they were even nice enuff to leave my new dirty fuel filter that was laying in the oil dry back on the truck. Well thats what I found at the dealer and heres what GM customer servie tells me tonight. MSir your truck is repaired but you mite have to pay for an oil change but you need to go look at the truck and pick it up? Hmmmm what this? Then Cynthia Mickels tells me that because my truck is out of the 3yr/36,000 mile bumper to bumper warrenty GM will not buy my truck back. I said WTF is going on with you and GM you told me you looked at my file on my truck and that if it can be proven I have had Issues with the injectors and the truick has not been premantly fixed then GM will buy this truck back and here it is still not 3yrs old and it's has the same issues three times now and GM says Nope we won't buy your truck back because of the mileage. What a crock of BS. She offered to send me a voucher for $1800 towards a new GM product and I told her GM needs to buy this truck back because in IN and KY when you trade your car or truck in the future buyer has legal right to call me and ask why I tradeed in my truck for something else and whats gonna happen when the dealer runs a VIN history and see so many trips back for injector problems. Do you guys really think Im gonna have a very high tradein value on this truck? She did not know what to say accept Im sorry you have had so many problems. I told her I would tell the caller the truth and tell them to run as fast as they can away from this truck and Ill do just that. So it looks like Im gonna try and take legal action now and Im calling back the Tv stations and get the ball rolling but I guess GM will love to have me going off on National TV before it's all over with I gonna get rid of this truck real soon, I told her I hope you have these phone calls are recorded because my Lawyer is gonna need them for court and good night GM. So we will see what happens next but this truck will be clean to my standards like it was when I dropped it off.

Interesting.





Seems they were only trying to buy time when you reported the incident to GM with all the sympathy.


Has GM or the dealer seen the Pictures you obtained?


I do believe a Buy back wont happen.Even though you have had injector issues your still with in the warranty period and so will any future owner so it's a non issue.


I just feel you should have a good documentation and restitution with in reason.





Mac

The pics have been sent to GM and they should be there Friday morning. I have been trying toi have the POS bought back from the first problem but GM says it's a fixable problem and thats why they won't but it back even from the get go they say it yep we can fix itr but if the problem is fixed permantly then why does it come back again and again/ I have never cracked an injector like alot of peole have and whyis the problem always the same thing the injectors are not Ohming to spec everytime? it sounds like a electrical problem to me with this truck and the Dealer and Gm have always swaped out the injectors and never found out why this problem keeps coming back and now Im out of my 3yr/36,000 mile warrenty and there for GM will not buy the truck back? I wonder how many 01-02 owners have had three sets of injectors installed in 52,000 miles and I have never had any issues with fuel or water in my fuel system. Im very anal abuot all my cars and trucks and don't thnik twice about keeping them up in top running condition. This has gone far enuff and now it's gonna get nasty and thats fine with me but you can bet no one will buy this truck from a dealer if I trade it in. I could not stand the tought of someone having to go threw all this crap all over again but GM should have done the right thing and replaced the truck or they should have given my money back after the second time I had to take it back and the dealer is gonna make my truck as cleans as it was when I dropped it off off. This is what the Tv stations are waiting for, to see what happens when I pick it up and they want to see if I have any issues about the condition of my truck and so far Yes I have Issues.

Well I had new pics of the inside and under the hood and I should have them posted either tomarrow night or friday night or when ever I can have somebody post them for me. wait to you see al he dust that flys from the seats when you patt on the seats I had my friend make a movie of all the dust that can out and whe I looked under thge hood I found on the right bank high pressure line, A lock mising and you can see al the dirt and greasie left overs form this tech. Thanks Bob Hook for doing such a fine job working on my truck. http://www.dieselplace.com/forum/smileys/Ermm.gif http://www.dieselplace.com/forum/smileys/Confused.gif

Heres what I found wrong with my truck when me a Justin and Rachel went over to look at the truck and take afew pics of it's condition. Rachel is the one who found if you pat the seats the dust will fly and so much did the cup holder and dash has dust all over them. Thanks for pointing this out Rachel. She tought the seats looked like they had dirt aropund the stiching abd it truns out there was so much dirt in the seats the glass has dust on it now both inside and out I wrote(This is clean?) on the drivers side rear door glass and you could see the dust that came out of the seats is now all over the inside of the truck.

1) The inside still has dirt in the seats and if you pat the seat dust fills the inside of the truck. I have a video of this and lots of picks of the dust in the air.
2) My dash now has scraches in the middle that show up quit nicely.
3) My front bumper cover and grill has scraches from where the guys work shoes stood on the bumper cover and some how he scrached the cover on the passange side.
4) The whole engine compartment looks like dirt and oil all all over it along with some nice greasie hand prints on the hood and my hoses.
5) The big plastic cover that goes over the raditor has dirt and now has scraches all over it. along with all the plastic under the hood and around the wiper arms it now is scrached up and has oil stains and dirt on it.
6) they used my fuel filter that was laving in the oil dry with out any thing protecting the filter from geting any dust in it.
7) On the passanger side of the motor there is a safety lock mising from the High pressure fuel line that keeps the injector line from backing off. Possible fire hazzard here folks.
This is what Bob Hook calls accept able when my truck now looks fine with the paint but still the inside is dirty and the engine compartment looks like some old farm truck instead of a new truck like it used to look like. Please never Buy anything or have anything you like worked on at Bob Hook.

Are you saying Bob Hook is a Crook? http://www.dieselplace.com/forum/smileys/HiHi.gif


Sorry couldn't resist.


Bottom line don't pick up the truck put EVERYTHING in writting drive the FREE loaner till your satisfied.





Mac

Mackin thats funny and people around here are saying the same thing. I refused to pick up or even pay for it untill everything if fixed to my standards or they will buy this truck but untill then Ill keep the loaner car. Edited by: Spinmaster

Spinmaster,


I worked in Centertown Ky. and stayed in a Days Inn in Owensboro. On the way home from work one morning, I got rear ended. They totaled my truck. I bought a used one at Roberts Chev. in Owensboro. The price was a little high, but they treated me excellent. There shop looked spotless too. I know it is a long ways from where you are, but that could be an option for you later on.

Thanks Dmaxfan. Ill probley have this dealer buy my truck and go by something else.

Man Bob hook is a jerk and he calls me up and starts telling me he is and isnt gonna fix on my truck and I told him if you dont fix itr then you can buy the truck back. So he said he is gonna check out all 7 problems and see what he will have fixed and then tell me what heis not gonna fix and he even said there is no way your truck was very clean in the first place and I told him well how many people do you want me to bring to your shop and tell you diffrent and then he acts like he is doing me a favor and I told him he is not my friend and this truck will be in the condition when I droped it off or we can go from there.

I just got off the phone with Bob Hook and he is having the inside cleaned and it sounds like he is coming around. They install a new air filter and a new fuel filter at no charge and he just wanted to keep me posted on the progress. Maybe there is hope after all.

Edited by: Spinmaster

Please do keep us updated.





Mac

The new pics of my truck are now down loading. This is what it looked like when they wanted me to pick it up the first time.

Heres the lastest amd hers the letter I wrote to Bob Hook,Jr.

Dear Bob Hook Jr.

Thank you for changing the fuel filter and the air filter. I came to look at the truck, Last night and the inside is still dirty. When you pat the driver seat dirt dust still comes out from it. The dash board does look better but there are a couple of dull-looking spots on it where the guy missed with the Armor all type products. The engine compartment looks better but you can still see some deep scratches on the air box cover, on the radiator cover you can still see shoe prints where your mechanic stood on my front bumper cover and there’s still a few scratches on the radiator cover as well along with damage to the information decals. I would like these items listed above replaced. The truck looks better but I still want the damaged parts replaced at no cost to me. Here are the most important details: I would like the next oil change done at no cost with an oil analysis so both you and I will know there is no serious damage from all the dirt and gravel dust that blew into the motor. I also want to be there when your mechanic performs this work to make sure he is getting my oil for the sample and not someone else’s oil. I also want you to put in writing that Bob Hook will replace my Duramax Diesel at no charge if any damage to my motor by either oil analysis, any main bearing or rod bearing failure, any damage to my piston rings and cylinders, heads and valves train components, or fuel injectors and fuel rails due to the dust that blew into the motor. If you will do this then you and I will feel a lot better about the damage that has occurred while in your dealership's care. I would also like you to wave the $100 for the repairs because I was without my truck to drive for 19 days and had to drive my historic car until your service department finally gave me your loaner and not a rental like I should have received from GM and Bob Hook Chevrolet. I’m going to come to the dealer ship today and show Jim Fortney what I found so we can get this truck finished and on with our lives. Thank you Steve Wildt

http://www.dieselplace.com/forum/smileys/Thumbs Up.gif





Mac

IMHO perform the oil analysis yourself, take your own sample at the same time they do to make absolutely sure that they don't fudge the sample or take it from another truck.


Just my .000002$

IMHO perform the oil analysis yourself, take your own sample at the same time they do to make absolutely sure that they don't fudge the sample or take it from another truck.


Just my .000002$

Im gonna be there when the mechanic removes the drain plug, that way I know for sure the oil is mine and Im gonna take the sealed sample to Whayne supply and have then run the oil analysis on the oil and the oil filter and if there is any dirt or gravel dust Then Bob Hook will replace my motor with a brand new one at no cost to me. The service manager said this won't be a problem and I found out GM must have ripped them a new A hole Thursday afternoon. Bob Hook is now wanting to work things out with me and my truck. I still won't sign untill Im happy with the out come of the oil analysis. It turns out if Bob Hook won't do this then Im gonna make him buy my truck back and he will have to sell it whole sale because Ill refuse to sign acontact the previous onwer paper. Ill make sure he will loose money after how the treated me and my truck.

I found a rate a dealer site so I left a rating for Bob Hook, Check it out.
http://www.dieselplace.com/forum/smileys/Big Smile.gif
Steve2500HD
8/26/2004 2:01:02 PM
Edit This Review Contact Me



Customer Service

Quality of Work

Friendliness

Overall Experience
1

1

1

1



Employee dealt with: Jim Fortney, Lee Hunley and Bob Hook Jr

Reason for visit: Service

Would Recommend this dealer: No

Review:
You need to see how Bob Hook Chevrolet too care of my truck while in there care. My truck was spotless and never looked anything like it does in the pictures. Thanks for having Gravel and Dirt dust blown into my truck and into my Duramax motor. Heres the link and click on Steves truck pics ande you will see how much dirt blew intoi the Inside and the motor areas. The truck had the hood open and the window rolled down why I don't know and my seats have been shampooed but there is still dust coming out of them when you fluff the seats and this did not happen before I took my truck top Bob Hook Chevrolet and now they want to screw me around on cleaning my truck and fixing all the damaged parts the tech scrached up and now I wounder if my motor will have any future damage from all the gravel and dirt dust that covering the motor with the valve covers and the new fuel injectors expossed to this dirt and gravel dust. This truck is nw 3yrs old with 52232 miles on the clock and it has been in the shop three times for injector problems. If this isnt a lemon than I don't know what is. Heres the link enjoy.
http://community.webshots.com/user/spinmastersteve

Ok guys. I need some help on this one. Now Bob Hook calls my house tonight and tells me that myt truck has had an oil analysis done on it and when I talked to my friend who is a Master Diesel tech and told him what Mr Hook told me. He asked me if I got a phone call from Wayne Supply, When I tell him No I never got a call from them he tells me that no oil analysis was done on my truck. Do the oil analysis people call the owner of the vehical and tell them whats going on with the results of there oil analysis? I havent seen the oil analysis report and I want top knopw what I need to look for. Can anyone of you Techs tell me what to look for in a oil analysis report? The truck is still at the dealer and I don't want to sign or pick it up with out covering my Butt. Thanks Steve

Who's driving it?


What are the sampling the fresh oil change or present oil in your truck prier to the failure? I don't get it.


You or someone should drive the truck 500 miles pull a sample. What your looking for is high wear metals and silicon in the oil.


http://www.blackstone-labs.com/gasoline_diesel_report_expl.html











Mac

Bob Hook said they drove the truck 45 miles and pulled the sample but I dont trust him at all. Should I take the truck and drive it and put some miles on it like 400-500 miles this weekend and then pull a sample? I don't want to sign nothing when I pick up this truck because when I do Ill will be letting Bob Hook off the Hook so to speak. I would be driving the truck and then be present when they pull the sample or no deal. As of Now the oil is fresh and I don't know if anymiles are on it. I havent seen any report and he hasnt told me who done the oil analysis at all. I don't want to get screwed over and I hate to make a major mistake.Edited by: Spinmaster

I have to believe your "problems" before and during your service visit are well documented.


If the truck is cleaned and repaired as best as you can physically see I would take it . I would also write on the service ticket or in some way write up that do to the horrible condition you seen your truck in during your service visit at Bob Crook er, a Hook you will be doing oil analysis to follow up on any inception of harmful containments such as dirt in the motor and possible accelerated wear of the internal components and their future responsibility do to their malice and lack of responsibility to protect your best interest. Let them know that if they would like a sample for their own for comparison if they supply an appropriate container you will supply the sample.


Have them initial that the have read and received it.


Call up AVLUBE or Blackstone order up a couple kits.


I'd put 500 miles on, sample, drain and refill with conventional cheap oil that is diesel compliant.Run approx 2500 miles and re sample.


Report to dealer your findings if you chose to unless they buy the kits.





Mac


Edited by: Mackin

Bob Hook won't put anything in writing about the condition of my truck in his dealership care while it was in the shop before or after. He dosent want to pay for the next oil change but he will pay for the oil analysis and I have to buy the oil and the filter. Im gona take a frined of mine to Bob Hook who is a ASE Cert Diesel Mechanic At AAA Cooper and he will let me know whats going on with the oil analysis and if this guy (Bob Hook) is just blowing smoke up my butt. This is getting old dealing with this guy and If he dosent come around this weekend then one local TV station wants to get involved and air my story.

You put it in writing. Leave a copy when you take the truck and send a copy Certified receipt confirmed to the owner of the dealership with all contact numbers and names at GM you contacted.


Man if this was my problem heads would already be rolling , and I'd be driving the truck .


Bottom line you probably have nothing to worry about that a couple quick oil flushes wont solve. Your probably going to sell trade the truck soon anyway.


So I'd get the ball rolling and be done with this aggravation knowing you and many you associate with wont use that dealer because of the way you were treated.


Make sure you tell the service people that word of mouth is the best advertisement tool going and since he is so cooperative you'll advertise appropriately! In addition you will be forwarding a letter to the Owner of the Dealership.


Trust me these guys don't like negative feedback.Why do you think they s*** your *** to fill out those quality feedback forms?


Brownie points and GM ratings.








Mac





Edited by: Mackin

Thanks Mackin. I talked to GM again tonight and Everything is on paper and in GM computer system and they said if my motor does do bad in a few thousand miles, I shouldnt have any problems getting a new motor for the cost of my $100 deductable, At least this is in writing. Im Gonna piock up[ the truck in the morning and drive it for 3000 miles and then have oil analysis done to see if there is any damage and if so then Ill have GM go ahead and install a new motor.

If you are under 5 years or 100K miles then GM is doing you no favors.


That is your warranty...........they need to back it up.


Stick to your guns....


GOOD LUCK,





Thttp://www.dieselplace.com/forum/smileys/Big Smile.gifNY

nWell I picked up the truck and the dealer took a oil sample but hasnt sent the sample off for the oil analysis lab work. I can see my oil pressure is 15 psi lower than it was 5 weeks ago and now the truck blows black smoke when you floor it and it never did this before. The black smoke is starting to clear up and it's not near as bad as it was when I picked the truck up. Im gonna drive it for 3000 miles and draw a oil sample and take it to the dealer and let then draw one and then compair the two results , to see if there screwing with me. I did find out something cool today. It turns out the dealer first installed a Brand new injector pump and I found out it has a Lifetime warrenty on it and they said the injectors arer copvered for 7yrs and 200,000 mile with zero deductable. Im still cleaning little things they missed and they never installed a new front bumper cover like they said they would.

Regardless whether your in the 5/100,000 GM knows the service dealer neglected to protect your vehicle from the elements. As long as you have dated documents and pictures you will win any litigation for corrective measures that will need to be done.


Make sure you go back and get the bumper cover even if you install yourself,takes removing the bumper.


Good luck!





Mac

The bumper cover now looks like crap. I took the truck to the car wash and just sprayed off the dust in the bed and hit the windows and the front with the car wash soap and what ever they put on the bumper cover came off and you can clearly see the foot prints and all the scraches on the bumper cover now.

Here's a few contacts at GM that was sent to me today.I don't know how current they but if they are ,some of these email address's would be a great palce to vent regarding the horrendous service you have had to endure .Good luck inthe final outcome:


CHEVROLET CUSTOMER ASSISTANCE CENTER
cac@chevrolet.com



GM LEGAL DEPARTMENT (snail mail only)
200 Renaissance Center
PO Box 200
Detroit, Michigan 48265



SENIOR GM MANAGEMENT

Chairman
john.f.smith@gm.com

President& CEO
richard.wagoner@gm.com

Vice Chairman & Chief Financial Officer
john.m.devine@gm.com

Chairman GM North America
bob.lutz@gm.com

President GM North America
gary.cowger@gm.com

Chairman GM Powertrain
homi.k.patel@gm.com

Executive Secretary
nancy.e.polis@gm.com



Other GMC Contacts

Lynn.Myers@gm.com

Annette.Lloyd@gm.com

Mark-Hans.Richer@gm.com

E-GM -- Media Contacts

patrick.e.morrissey@gm.com

deborah.frakes@onstar.com

david.barnas@gm.com

john.ahearne@gm.com



General Motors Service Parts Operations

Communications Director
jill.witzenburg@gm.com

Communications Manager
susan.reyes-nothoff@gm.com

Communications Staff Assistant
leanne.m.sherman@gm.com

Director of Communications for the GM Technical Centers
scott.fosgard@gm.com

Manager Research & Development)
mary.woodbeck@gm.com

Manager (GM Design Centers)
<A href="mailto:wendi.parson@gm.com" target="_blank">wendi.parson@gm.com<

Thanks Burntb4. Ill fire Word and send them all a nice little email. http://www.dieselplace.com/forum/smileys/Clap.gif Im gonna talk to my Lawyer next week and see what can be done threw the legal ways too. Edited by: Spinmaster