I think its good to educate oneself by reading the tsbs. However, if a customer came to the shop with a certain problem and discussed the fix regarding a specific tsb, would you as a tech or service advisor feel he/she is overstepping his boundary ? Could a tech / advisor feel one knows too much or might be telling you how to do your job? Any input would be appreciated, tks ..bob

Depends on the tech I would say. It also depends on how you present this information.

ditto.


The thing I see is that when a customer has that info, he automatically things he has that particular problem. Just be careful in how you present it and should be ok

to feel the same way.guys come in with tsb all the time. my thought if it aint broke dont fix it.no matter how good of tech we may be once the wrench is on it things happen...noises are an example.cust. my want a tsb preformed for a noise.ok so we address it a day later they come in and say 2 things. that noise was not there before.or I still hear the noise....get my point.tsb are generaly ment for the tech not owners,but I also beleave most tsb's are common and found on many vechicles. case in point the northstar motor has tsb for leaking cylinder head gsk...not many people know they leak.its very common.after warranty is up your looking at 3500 to 4000k in repairs.how about intake gaskets they all leak at one point....yet nothing is done about it....makes you wounder how many leaking intakes leak coolant into oil causing oil gelling and washing of lubrication points that lead to wear on the motor?????list goes on and on.....patrick

TSB are for very specific problems. A lot of times a customer will not read it completely or misinterpret what it's saying. If the TSB he brought in applies I will fix it, if not I will explain why it doesn't apply. I don't feel like they are doing my job, I'm pretty confident in my work so it doesn't hurt my feelings.


At my shop a few of us keep up on new TSBs regularly so it's not likely that a customer will know something we don't.