Hi guys... first post and from the UK so bear with me lol!!
I have just brought our 97 C3500 dually 6.5, well two months ago... was so gutted on its terrible performance as I'd previously owned a 99 F350 7.3 which I tuned a little, I had to research a bit as support seems lacking too.
Anyway story short as possible, I ended up at Heath diesel's site and went about ordering $900.00 worth of stuff
Basically
Max-E-Torx $549.00
HD Fuel lift pump $129.00
GM96 Boost Cont $129.00 plus $85 shipping...
Spoke to a Joe, who was really helpful and quick to reply, that was until payment.. I rung Heath got Joe again.. did the deal and paid on card, he said he would mail me to state payment had gone through, but I checked my end and sure enough money was gone.. but since this time I've not heard from Joe or Heath diesel, even after trying 4 times now...
I've even said we are now very concerned and contacting card supplier tomorrow but still nothing.
Since then I've ordered stuff for my Trans-am elsewhere which has since arrived and been fitted....
So my question, is Heath a decent company?? have people been ripped off before, I thought and read they where known for great customer service and excellent products, but boy UK customer service bearly exists but heck this Heath company seem to really suck..
I mean its either I've been outright robbed or point blank ignored or the company has vanished off the face of the earth....
Crazy as my next stage of mods reach the same price again... cooling upgrades, PMD isolator, etc
Can people reccommend another company I can use and trust... for this and what seems to be the original stuff being reordered once I recover from losing almost $1,000.00 what a CRAP start to the new year....
Oh on a side note I paid with a Mastercard which is supplied via Paypal and takes money straight from my paypal balance.. so really crippling us especially as we have young kids and I'm ill with M.E/cfs and cronic back issues... so no endless pot of cash.
Sorry its a little long.. but we are stressing hard
I have just brought our 97 C3500 dually 6.5, well two months ago... was so gutted on its terrible performance as I'd previously owned a 99 F350 7.3 which I tuned a little, I had to research a bit as support seems lacking too.
Anyway story short as possible, I ended up at Heath diesel's site and went about ordering $900.00 worth of stuff
Basically
Max-E-Torx $549.00
HD Fuel lift pump $129.00
GM96 Boost Cont $129.00 plus $85 shipping...
Spoke to a Joe, who was really helpful and quick to reply, that was until payment.. I rung Heath got Joe again.. did the deal and paid on card, he said he would mail me to state payment had gone through, but I checked my end and sure enough money was gone.. but since this time I've not heard from Joe or Heath diesel, even after trying 4 times now...
I've even said we are now very concerned and contacting card supplier tomorrow but still nothing.
Since then I've ordered stuff for my Trans-am elsewhere which has since arrived and been fitted....
So my question, is Heath a decent company?? have people been ripped off before, I thought and read they where known for great customer service and excellent products, but boy UK customer service bearly exists but heck this Heath company seem to really suck..
I mean its either I've been outright robbed or point blank ignored or the company has vanished off the face of the earth....
Crazy as my next stage of mods reach the same price again... cooling upgrades, PMD isolator, etc
Can people reccommend another company I can use and trust... for this and what seems to be the original stuff being reordered once I recover from losing almost $1,000.00 what a CRAP start to the new year....
Oh on a side note I paid with a Mastercard which is supplied via Paypal and takes money straight from my paypal balance.. so really crippling us especially as we have young kids and I'm ill with M.E/cfs and cronic back issues... so no endless pot of cash.
Sorry its a little long.. but we are stressing hard