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Old 11-16-2009, 10:21 AM   #1 (permalink)
LmmDMax631
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2007.5 recall

I got a recall letter in the mail today about the Sensing and Diagnostic module (SDM). It says that the dealer will remove the acoustical padding above the SDM. this is located below the driver seat and can corrode due to salt and water. has anyone fixed this yet?
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Old 11-16-2009, 10:33 AM   #2 (permalink)
Duramax-LMM
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Maybe it's reginal with you living on the coast........

TSB # anyone?
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Old 11-16-2009, 10:34 AM   #3 (permalink)
Wa_rWagon
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Under LMM is a good place to keep this thread. Admins think about leaving this info here.

More info:
http://www.dieselplace.com/forum/sho....php?p=3559856
http://www.gm-trucks.com/forums/inde...0&#entry921585

#09184: Customer Satisfaction - Material Over Sensing and Diagnostic Module Retaining Moisture - (Oct 20, 2009)


Subject: 09184 -- Material Over Sensing and Diagnostic Module Retaining Moisture


Models: 2007-2009 Chevrolet Silverado

2007-2009 GMC Sierra

Currently or Previously Registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, , West Virginia, Wisconsin




--------------------------------------------------------------------------------

Condition
Certain 2007-2009 model year Chevrolet Silverado and GMC Sierra vehicles currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin may have a condition where an electronic component located beneath the driver's seat may corrode due to a significant quantity of snow and/or water containing road salt or other contaminants entering the vehicle and saturating the acoustical padding beneath the carpet. The vehicle's electronic sensing and diagnostic module (SDM) is located underneath this acoustical padding. If sufficient moisture collects and is retained in the padding, it may cause excessive corrosion under the module; compromising the module seal and allowing water intrusion and system malfunction. This may result in illumination of the Airbag Readiness light, along with a "Service Airbag" message on the Driver Information Center, and in rare cases, deployment of the seat belt pretensioner and/or airbags.

Correction
Dealers are to remove the acoustical pad above the SDM.

Vehicles Involved
Involved are certain 2007-2009 model year Chevrolet Silverado and GMC Sierra vehicles currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin, and built within these VIN breakpoints:

Year
Division
Model
From
Through

2007
Chevrolet
Silverado
71500002
71734671

7E500001
7E604245

7F500002
7F567567

7G500016
7G557689

7Z500001
7Z653672

2008
Chevrolet
Silverado
81100005
81340478

8E100001
8E218327

8F100001
8F228336

8G100044
8G315222

8Z100001
8Z333466

2009
Chevrolet
Silverado
91100005
91141878

9E100001
9E159067

9F100005
9F178564

9G100026
9G266868

9Z100001
9Z280992

2007
GMC
Sierra
71500001
71734578

7E500003
7E604243

7F500004
7F567377

7G500017
7G557568

7Z500002
7Z653614

2008
GMC
Sierra
81100007
81340465

8E100002
8E218285

8F100002
8F228333

8G100047
8G315264

8Z100003
8Z901791

2009
GMC
Sierra
91100004
91140535

9E100003
9E159061

9F100002
9F178559

9G100029
9G266866

9Z100010
9Z279538


Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS (dealers using WINS) or the Investigate Vehicle History screen (dealers using GWM). Not all vehicles within the above breakpoints may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts Information
No parts are required for this program.

Service Procedure
Note: Driver seat removal is NOT required for crew cab or extended cab vehicles. Certain 2009 regular cab vehicles built after approximately March 1, 2009 with carpet that has a 2-sided cutout over the SDM, however, will require driver seat removal. Refer to Front Seat Replacement-Bucket in SI. After the seat removal, proceed to Step 2 in the bulletin. Regular cab vehicles with carpet that has a 3-sided cut over the SDM do NOT require seat removal.

Move the driver's seat to the full forward or rearward position.
Carpet and cutout flap shown with the driver's seat removed from the vehicle for illustration purposes only. Seat removal is NOT required to gain access to the acoustical pad.

Lift the cutout flap in the carpet or vinyl to gain access to the acoustical pad that covers the SDM.
Seat removed for illustration purposes only.

Using your hand, tear away and remove the acoustical pad that covers the SDM. Ensure that no acoustical pad remains over, or in contact with, the SDM.
Lower the carpet or vinyl cutout flap over SDM and adjust the driver's seat to the customer-desired position.

Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Claim Information
1. Submit a claim using the table below.

2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair labor code.

Labor Operation
Description
Labor Time

V2133
Remove Acoustical Pad from SDM Area
0.2

Add: Seat Removal (Regular Cab with 2-Sided Cutout Only) (Vehicles Built after approximately March 1, 2009)
0.3


Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

October 2009
Dear General Motors Customer:

We have learned that your 2007, 2008, or 2009 model year Chevrolet Silverado or GMC Sierra, currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin may have a condition where an electronic component located beneath the driver's seat may corrode due to a significant quantity of snow and/or water containing road salt or other contaminants entering the vehicle and saturating the acoustical padding beneath the carpet. Your vehicle's electronic sensing and diagnostic module (SDM) is located underneath this acoustical padding. If sufficient moisture collects and is retained in the padding, it may cause excessive corrosion under the module; compromising the module seal and allowing water intrusion and system malfunction. This may result in illumination of the Airbag Readiness light, along with a "Service Airbag" message on the Driver Information Center, and in rare cases, deployment of the seat belt pretensioner and/or airbags.

Your satisfaction with your 2007, 2008, or 2009 model year Chevrolet Silverado or GMC Sierra is very important to us, so we are announcing a program to prevent this condition.

What We Will Do: Your GM dealer will remove the acoustical padding above the SDM. This service will be performed for you at no charge .

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division
Number
Text Telephones (TTY)

Chevrolet
1-800-630-2438
1-800-833-2438

GMC
1-866-996-9463
1-800-462-8583


Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Scott Lawson

Director,

Customer and Relationship Services
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Last edited by Wa_rWagon; 11-16-2009 at 10:37 AM.
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Old 11-16-2009, 10:39 AM   #4 (permalink)
Wa_rWagon
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Quote:
Originally Posted by Duramax-LMM View Post
Maybe it's reginal with you living on the coast........

TSB # anyone?
Looks like it. But what about AZ Snowbirds or others who travel and see all kinds of weather but are registered in another state non-snowy state. Cheap GM again...
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2008 "Two cards four swipes" 2500HD 6.6L. Killerbee prototype LMM tune, TD-EOC, Optima battery Mod , 115,000 miles. Is missed

2005 RCLB 6.6L AFE MP from Alligator Performance.

1995 K2500 6.2 Boyce military repower Suburban, Large Turbo, 6 program OBDI tune chip.

Totaled
1993 "Clunkie" Cash for clunkers reject. GMC 4x4 Sierra 2500 6.5TD ext cab long bed. Overdrive is overrated. My pickup has hit more Elk than your gun!

Another 1993 Chevy k2500 6.5 Diesel LB 4x4 project beater... To replace the GMC.
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Old 11-16-2009, 10:51 AM   #5 (permalink)
diesail
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Quote:
Originally Posted by Wa_rWagon View Post
Looks like it. But what about AZ Snowbirds or others who travel and see all kinds of weather but are registered in another state non-snowy state. Cheap GM again...

This isn't a recall but GM trying to be proactive to a potential problem. Personally I don’t find anything “cheap” about that.
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Old 11-16-2009, 10:58 AM   #6 (permalink)
Duramax-LMM
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Told ya' it was regional.......
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Old 11-16-2009, 12:28 PM   #7 (permalink)
LmmDMax631
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Quote:
Originally Posted by diesail View Post
This isn't a recall but GM trying to be proactive to a potential problem. Personally I don’t find anything “cheap” about that.
How is that? What if you have a truck in New York however it is registered to Florida due to dual residence. If there is a problem.... take care of all the problems.
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Old 11-16-2009, 12:30 PM   #8 (permalink)
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I live in MD and had mine done when I had it in for oil leak at the turbo duct and they fixed both. i didn't know it existed until I looked at the paperwork after picking up the truck. The dealer did it on their own. I got the notice in the mail last week but it was already done to my truck.
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Old 11-16-2009, 12:48 PM   #9 (permalink)
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I posted the original posting of this letter of notice from Chevrolet in the electrical forum, since it was dealing with an electrical issue.
I live in Louisiana but bought my truck in Missouri. From reading what the service procedure steps are for removing the acoustical pad, steps seem simple. I might remove it myself, if I choose to do so.
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Old 11-16-2009, 02:08 PM   #10 (permalink)
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So how exactly does this pad get saturated? I'd think that if you're not getting your carpet wet than you will not have this problem. Or is there some other way to get water in there?
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